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Nagios Core Competitors and Alternatives

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AA
Manager of Operations - Enterprise at a university with 10,001+ employees
Real User
Top 20
Make monitoring key performance factors in your enterprise customized and effective

Pros and Cons

  • "The product covers our needs for the basic care and feeding of servers, whether they are physical or virtual."
  • "Technical support and releases are not particularly reliable."

What is our primary use case?

Our installation is on-premises on a virtual machine. When we purchased NPM I was particularly interested in the features of Orion. We were going through a maturation process propagating the monitoring of applications throughout the server policy here at the university. It was more to monitor various applications that are primarily used for individual schools. For example, we have the school public health, and we have the school of nursing and they have different needs. You have all these applications like Banner and Canvas and other web-based applications that get used by particular areas. We are working with one application now for COVID-19. There is an application that has been spawned from that, but mostly our monitoring is for up/downtime, space, memory, availability, and those types of things critical for performance analysis. We are just now getting more into monitoring databases and a broader scope of applications as well.  

What I am mostly referring to is not the whole Network Performance Monitor suite. This is the actual operations monitoring piece of it. We have the network and we are responsible for set up and monitoring of those particular tools.  

What is most valuable?

We identified the five areas that we wanted to have be our key performers, like memory utilization, CPU utilization, and those core components. Just the basic care and feeding of servers, whether they were physical or virtual.  

What needs improvement?

We were looking at using DPA (Database Performance Analyzer) which is another component of the NPM and that looks like it takes care of an area we had not really dove into yet. But in talking to the DBA, they like another product that they want to use for the database monitoring. It is an Oracle product called OEM (Oracle Enterprise Manager).  

In talking to the DBA's, there was a lot of functionality that they were just used to and they had issues because they did not see some things that they thought were important but missing in the DPA product. That is the only thing I have run into so far with the product that seems to be a shortfall. Everything else is pretty good.  

I do not really have other suggestions for additional features beyond working on the development of DPA to make it a more complete tool. We are still learning the product.  

There may be some things that they could improve in the reporting aspect of the product. You can create custom reports and those types of things. But the product seems to be missing some depth in that area and it leaves a little bit to be desired. For example, the filtering system and formatting reports and things like that seem to have room for improvement. You are a little limited on the information available on that front and the utility could be improved.  

They do have some templates that you can use for report setup. It would be nice if you could maybe make your own. That might make it a little bit more easy to generate other reports that follow the way you like to do things.  

For how long have I used the solution?

We purchased SolarWinds NPM (Network Performance Monitor) about three years ago.  

What do I think about the stability of the solution?

SolarWinds is a pretty good, stable product, but we have had some issues with support. That is especially true of the last release we upgraded to. There were some SQL issues that we were looking for them to help us out with and, finally, it took so long that someone on our internal SQL team had figured out what the problem was. So, I would say that the upgrades to the product itself from what we went through can be somewhat of a pain point and maybe there needs to be more rigorous testing.  

What do I think about the scalability of the solution?

Typically, I don't think scalability is an issue. If you are talking about individual users, we have anywhere from 20 to 25 people across the typology. Probably one of the biggest users is a resource/research support group where they have various servers on the Orion Monitoring System. They actually take on their own responsibility and monitoring role for their servers. So, there are some groups that adopted monitoring through Orion, and then there are some other groups that have quite a bit more of a blasé approach to it and do not really think it is important.  

How are customer service and technical support?

We have not had a lot of opportunities to use technical support. When we did I was not particularly impressed with their response time or expertise.  

How was the initial setup?

The initial setup with Orion was somewhat complex. They do have templates in there that you can utilize, but most of those you are going to have to customize anyways. We found that it was easier just to go ahead and do our own.  

The way that I found it to be complex was that we had to do a lot of our own scripting to collect the data that we needed. Once you have got a template set up, you can pretty much populate that information to the Orion database, but I mean there is some pain to get started off. Overall we got involved in a year-long project where we were meeting on a weekly basis discussing all the issues. I think it took us a little over a year-and-a-half to actually declare success on the project.  

Only after that declaration of success were we able to get on to monitoring and dissemination of information to various users and get started with the monitoring. But our monitoring is a lot better than what it used to be. We were using Homegrown, Nagios, and Check_MK. People were not paying attention to alerts. I think the way we handle it now has really helped users mature in that way. We have still got a lot more work to do though.  

We started out with an implementation strategy, but there were some challenges when our directions got changed on us by senior leadership. We would have a plan and a direction and head down a path to implement those particular types of solutions. We would set up the alerting and monitoring and then three months later somebody would come up from an executive level and say, "Hey, we need to monitor this as well." So, we would have to make some changes just like any project. We had to learn to be flexible with it to meet people's needs, but having clearer goals from the outset would have made it easier and quicker in the long run.  

What about the implementation team?

We did just about all the work on the implementation on our own with an internal team. Right now, I have got one person that is in charge of the actual product itself. They take care of all the changes, releases, upgrades, deployments, the agents, and those types of things. I have another individual who is responsible for creating tickets and disseminating the information to the owners of the server monitoring in various groups to get their alerts fixed. It does require attention but it does not take a large group for maintenance requirements.  

What's my experience with pricing, setup cost, and licensing?

I do not handle the negotiations on pricing, so that is outside my realm of influence. I know that our initial purchase was about $200,000.  

What other advice do I have?

One of the things I would suggest to people considering this product and products like it is having a clear agreement upon targets of what you really want to monitor. If it is applications or servers or whatever it is, it just makes sense to come at your choices with a plan. Implement that on the front end by picking out what is important instead of coming back on the back end and trying to do things after-the-fact.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this solution as about an eight-out-of-ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PP
IT Manager at a computer software company with 51-200 employees
Real User
Top 20
Makes it easier to find the devices on the network and pull out the information

Pros and Cons

  • "Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems."
  • "It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it."

What is our primary use case?

Our primary use cases are for monitoring the network and backup for the switches and firewalls.

How has it helped my organization?

The daily backups monitoring and the notifications if something goes down have improved my organization.

Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems. 

What is most valuable?

The backup feature is really good. The monitoring feature is the main reason why we use Auvik.

Auvik is really helpful and straightforward. I like the free training as well. It's easy to use.

It's done a pretty good job when it comes to its network discovery capabilities. It's pretty accurate. Although, we have a few VPNs and maybe a bit more complicated setup. It's complicated to do it the right way, but it's fine. It's not a big issue. 

We tried the traffic insights feature. My director uses it to report issues about traffic things. It shows the network bandwidth usage without the need for expensive inline traffic decryption.

This feature to check the bandwidth is good because we have a high bandwidth development, so it's hard to check. If we saw high bandwidth usage, it is not an issue for us because it's part of the development.

We use automated out-of-the-box device configuration backups. Before Auvik we didn't have any solution and we haven't had any script or task to do this. And it was one of the selling points for us to have the backups and see the differences between the configurations. So it's not to save anything. It was one of the reasons why we subscribed to Auvik.

I would rate Auvik's time to value for setup time, automated network mapping, and documentation a ten out of ten. 

The cost savings we have realized to the solution versus its cost is an eight out of ten because we haven't saved a lot but it improved our system. 

What needs improvement?

It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it.

We used Nagios for monitoring. Since it's an open-source thing, you can easily extend it with plugins. We had the license-checker in Nagios and I miss it in Auvik. There might be a solution to check this license. I just haven't had time to check it.

For how long have I used the solution?

I have been using Auvik for around a year. 

What do I think about the stability of the solution?

We haven't experienced any stability issues. 

What do I think about the scalability of the solution?

The scalability is pretty good. We have two studios and two offices and it works perfectly.

We have 50 PCs on one side and 200 PCs on the other side. 

We have one or two users actively using it. 

It requires zero maintenance. Nagios was a continuous polishing and setting up of stuff. Auvik is totally different. Auvik just works out-of-the-box. Nagios needs parenting.

How are customer service and technical support?

We had one ticket and they solved it. That was our experience with technical support. 

Which solution did I use previously and why did I switch?

We previously used Nagios. I liked Nagios, but Auvik has much more features. It's an enterprise product instead of a normal one. We tried Auvik, we liked it, and we bought it.

How was the initial setup?

The initial setup was straightforward. My director implemented it and we have two collectors in our two offices. So it was pretty easy. We only had issues with the authentication.

It took around a week. It took one night for him to install it and we were able to fine tune it the next week. We are still learning it.

What about the implementation team?

We did the deployment ourselves. 

What's my experience with pricing, setup cost, and licensing?

The licensing is really good. I felt the price was a bit expensive, but it wasn't my decision.

Auvik only charges for certain devices and not the endpoints. We like the way it's licensed. 

Which other solutions did I evaluate?

We didn't evaluate other solutions. Auvik wasn't my choice. We had Nagios and we didn't replace it but we started slowly using Auvik and phasing out Nagios.  

What other advice do I have?

My advice would be not to forget to set up the external IP because it was also a good feature.

I would rate Auvik a ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Manel Achour
ASP Administrator at FIS
Real User
Top 5
Offers a critical, secure, and regulated environment that gives us information about the health of our systems

Pros and Cons

  • "It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
  • "There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

What is our primary use case?

Our primary use case is to monitor services and networking. We monitor applications like the processor, CRM, and next-gen Gateway which is a Windows service.

How has it helped my organization?

Geneos is responsible for collecting and monitoring data from our computers. It's helpful for us to get data and to get good information about the health of our systems. The data it provides is very helpful for us and for our work.

ITRS Geneos provides peace of mind by mentoring our processes and applications. It's in the most amounts of environments. Geneos has encouraged real-time analysis and monitoring.

What is most valuable?

Geneos is very easy to use. They have an interesting dashboard and the app's console is very easy to understand.

It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos. 

The architecture is very comprehensive.

It provides us with real-time data. We use the dashboard, we can remotely monitor the services, and we can reach the data, the percentage of CPU and memory with real-time monitoring.

We previously used Nagios. It would take us thirty minutes to get an alert. With Geneos, you can use the access time so we can monitor the analysis and we can receive the analysis when we want and with what we want, every 15 minutes or 10 minutes. With access time it is a very good way to monitor the alerts, to receive analysis. We also get alerts based on real-time data. 

What needs improvement?

There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for. 

For how long have I used the solution?

I have used Geneos for six months. 

What do I think about the stability of the solution?

It's stable. If it goes down, we can use the Geneos backup.

What do I think about the scalability of the solution?

We have around 100 devices that we are monitoring. There are three administrators who administer it. 

How are customer service and technical support?

Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very well. They provide us with a good way to research the information. I like the technical people who work at Geneos.

Which solution did I use previously and why did I switch?

I worked with other monitoring tools like Nagios and I found Nagios is a bit hard to enter in the agents and to understand the services. But Geneos is very easy and it's very interesting to understand and to work with it.

I work with Geneos now because I switched companies. 

How was the initial setup?

The deployment took around one hour.

What was our ROI?

We have not seen ROI yet. 

What's my experience with pricing, setup cost, and licensing?

I think Geneos is really expensive, even compared to Nagios.

What other advice do I have?

If you want a critical, secure, and regulated environment and to do powerful and flexible rules, you should choose Geneos.

I would rate Geneos an eight and a half out of ten. Not a ten because when the Gateway was very overloaded it was very hard to monitor the alerts, especially for the product services. The situation would be very critical. Otherwise, it's a very good, excellent tool.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
EB
Infrastructure Manager and Security at ITG
Real User
Top 20
Lets us be proactive in eliminating problems with resource consumption

Pros and Cons

  • "The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
  • "I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

What is our primary use case?

We use Zabbix on-premises for monitoring our servers and calculating consumption of CPU, memory, and storage space. It's an important part of monitoring our environments and it shows us a lot of information about the health of our systems. And, in terms of performance, we also use it for actively getting rid of bottlenecks.

There are four IT staff members who use Zabbix regularly, including system administrators and the director of IT.

How has it helped my organization?

With Zabbix, we can be proactive in eliminating problems with over-consumption of resources, such as with memory, for example.

What is most valuable?

The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.

What needs improvement?

I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.

For how long have I used the solution?

I've been using Zabbix for three years.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

We don't have much need to scale Zabbix, virtually or otherwise, or increase its usage beyond current levels, but I think it is simple to do.

Which solution did I use previously and why did I switch?

We were previously using Nagios, but with Nagios the reporting features are very poor. If you want to improve on the reporting with Nagios, you have to construct other features and software on top of it, whereas Zabbix is more to the point and straightforward.

Zabbix's reporting isn't very good, either, in my opinion, but it's better compared to Nagios.

How was the initial setup?

The setup was easy.

What about the implementation team?

Regarding the installation of Zabbix, we did it by ourselves and it was easy enough. Our branch's environment is pretty simple and we don't have many complex requirements.

What's my experience with pricing, setup cost, and licensing?

We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license. 

What other advice do I have?

My advice is that the person who is responsible for implementing Zabbix in their environment should be familiar with Linux because then the process is more simple, efficient, and takes less time.

I would rate Zabbix an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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