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Moogsoft OverviewUNIXBusinessApplication

Moogsoft is #4 ranked solution in top IT Operations Analytics tools, #7 ranked solution in top AIOps tools, and #22 ranked solution in Infrastructure Monitoring tools. IT Central Station users give Moogsoft an average rating of 8 out of 10. Moogsoft is most commonly compared to Splunk:Moogsoft vs Splunk. The top industry researching this solution are professionals from a computer software company, accounting for 37% of all views.
What is Moogsoft?
Moogsoft AIOps sits on top of your entire production stack (including ITOM and APM) and extends across your automation, service management, log indexing and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters or models. This enables your team to analyze all of your monitoring ecosystem events with no noise and no blind spots.
Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: November 2021

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Archived Moogsoft Reviews (more than two years old)

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MP
Chief Architect at a consultancy with 501-1,000 employees
Real User
Helpful with correlating IP failures and it has a very good flow chart of IP systems

Pros and Cons

  • "The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
  • "I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."

What is most valuable?

The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature.

What needs improvement?

I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents. 

For how long have I used the solution?

We don't use the solution ourselves, but we have clients that have been using it for the past two years at least. We help with the implementation, installation, configured and so on.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

We've had no issues with the scalability.

How are customer service and technical support?

The major advantage is that you've got solid context during collaboration and knowledge capture. The tool itself has very smart workflows for faster runtimes. It allows you to collaborate freely across a team, with development, IT and DevOps. The technical support is good.

How was the initial setup?

We set it up in an organization that has over 50,000 servers, so it was definitely a complex setup. It was, however, because of the number of nodes that we weren't monitoring. So the setup is not complicated in itself, but if you are going to monitor enterprise IP systems you end up monitoring tens of thousands of data points and that makes it complex. 

What other advice do I have?

I would recommend this program to others. I would certainly tell them to give it a shot. In the next version I would like to see better agents and better integration points. My rating for this solution will be eight out of ten. It is a very agile tool that allows you to collaborate across teams. That's something that I always recommend.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
GL
Consultant at a financial services firm with 10,001+ employees
Real User
Improves the efficiency of our organization but it should have more artificial intelligence

Pros and Cons

  • "The product currently seems to be a few steps ahead of the competition."
  • "It is taking a long time to set it up and could do more to roll out quickly."

What is our primary use case?

Our primary use case is to reduce support request noise so that we can monitor and identify real issues rather than symptoms so we will be able to create tickets out of that with ServiceNow and enact more effective solutions. Moogsoft is a companion to how we envision using ServiceNow in an integrated fashion to improve the handling and efficiency of ITSM (IT Service Management).

How has it helped my organization?

Moogsoft used in integration with ServiceNow improves the efficiency of our organization. Noise cancellation means that we spend less time on issues which are simply the consequence of the real issue at the core of the problem. That is: some tickets report issues that are real issues for the user but which are not the real issue and core of the problem. The user just reports what they experience, but they do not try to root out the cause. As a result of using Moogsoft for analysis, we are much quicker to find and diagnose the root cause of issues and therefore we improve production, stability, and uptime of services.

What is most valuable?

The most valuable part of the product at this stage is the diagnostic capability in identifying what are essentially false results that steer us away from solving the actual problems.

What needs improvement?

Knowing what I want to improve in the product is a question I will be able to better answer in about six months time when I have experienced more of what the product can do. At the moment I think we are still getting ourselves familiar with the product and we are not close to using it to the full potential. It will take between twelve or eighteen months or so of using the product before we can really claim that we are actually experienced in the field of AIOps (Artificial Intelligence for IT Operations) and applying that type of solution confidently.

So far, I would love to see more artificial intelligence from the product — or maybe just call it analytics capabilities. Something that allows me to apply my own models on data. It should be easier to build out my own models in the application. I don't think that is included in the offering currently. So improving the analytical capability to be more predictive, intelligent and descriptive would be a benefit. Maybe a means to copy-paste so that I could attach my own models. But I'm not sure if the application already does that. Once I know what to do to add the customizations or applications in the monitoring, I will know better what issues I actually have and request to see in future releases. This type of thing can help create a knowledge database against other functionality so you could start executing and do even better in correcting situations.

So that would be an extremely powerful opportunity with an open-source application and evaluations. I don't know the best way to implement it. It might be to a true open-source interface to develop your own ways of inserting intelligence or analytical models. Then our thoughts could be exchanged between different companies, share, revise and test other solutions. That way things would behave like true open-source. Moogsoft would be the platform but having customers building solutions on their own allows them to propose solutions to the biggest issues. It is a potential pain point where companies might otherwise become disgruntled. Disgruntled customers are something which in the last 34 years has been a problem for IT. We have the opportunity to have it addressed in a more effective way. If we can hook up something like Ansible also through an application like Moogsoft to automate standard issues, you know exactly what you need to do. That would be extremely powerful and I think would give Moogsoft its next leg up in the industry.

Because of the lack of experience with the product, I'm not exactly sure how much of that it can already do. But that's something that I personally would like looking to and discovering over the next 6-12 months.

For how long have I used the solution?

We have been using the solution for about nine months

What do I think about the stability of the solution?

With stability, so far as I can see, it is quite stable. It is meeting my expectations.

What do I think about the scalability of the solution?

We're using Moogsoft as part of an enterprise solution, not just in my department but for other departments. We're just in the early stage of learning and deploying everything and I would love to have that process be a bit faster. Maybe that's something which we need to improve in terms of our configuration, I don't know. But the scalability is something which is either something I'd like to see improved or something which needs better documentation about how it should be configured. 

Our user base should be in the hundreds eventually. Now not that many are using it, but potentially there will be many more.  If it goes as fas and as well as I'd like, it may be around a thousand people or so. But I think, as a solution, scalability is more about the devices it will handle than the users.

How are customer service and technical support?

I really haven't had any experience with technical support from the Moogsoft company as I don't think we ever had to use it.

How was the initial setup?

I haven't done the implementation of Moogsoft myself because I use it as part of corporate shared services. I'm sure I'm not the best person to answer how easy the implementation was. For my team to use it, it is straight-forward in that no one has made any comments about it being difficult to create the initial setup. 

The multitenancy is a key element for what we want to do and I'm not sure how well that will work. If I am working with complex analytics that needs to work. Large organizations like ourselves where we have 100,000 devices. The solution will not be managed just by one team. You need to be able to have the security setup in a way that the process works. Really the complexity probably has more to do with the size of the organization than the product. 

What about the implementation team?

We did do our own on-premise installation as we are set up to handle that kind of thing.

What other advice do I have?

On a scale from one to ten, with one being worst and ten being best, I would rate Moogsoft a little lower than I expected when we originally adopted the product. The marketing is extremely good and sophisticated, but for me, it actually oversells the product. Because of that, I would rate it a six out of ten.

As far as advice that I would give to others who are looking into implementing Moogsoft, I would either recommend it or not depending on what they are looking for it to do. It really depends on what they want to be monitoring. For example, if they want availability monitoring, performance monitoring, capacity monitoring, security monitoring, data quality monitoring — there are so many elements of monitoring that need to be weighed and considered. Other questions will be if this will be a solution for the infrastructure, is it a business process, is it for application monitoring.

The dimensions are quite big, I think when you come back to the other question of what would I want to see from Moogsoft. In all those fields which I mentioned, you can build a matrix out of that. One dimension is the type of monitoring and the other is infrastructure, another is the application and business process. The user will really have to have a mapping of their approach on how they think they want to implement it. Capabilities that Moogsoft has could be way more powerful, but compared to the competitors, I think it is actually doing quite well.

So maybe my expectation is very high. I came up with a rating of six considering my expectations. But comparing the competitors, I might give it an eight. That is how I see it, and what I expect from a monitoring solution. So it's either an eight or a six. It depends on how your question was meant. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Moogsoft, BigPanda, Datadog and others in IT Infrastructure Monitoring. Updated: November 2021.
552,695 professionals have used our research since 2012.
ITCS user
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
MSP
Integrates seamlessly with multiple monitoring, automation, and service management tools

Pros and Cons

  • "Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
  • "Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."

What is our primary use case?

Our clients required much-needed improvement in the detection and remediation of incidents, ensuring continuous service delivery, so they opted for Moogsoft AIOps.

How has it helped my organization?

One of the tangible benefits of Moogsoft AIOps is that it has reduced alert volume by 90 percent. It separates the "signal" from the "noise" through mathematical analysis of all events across the entire monitoring stack. The result is that it frees up support a lot, saving resources, time, and money.

What is most valuable?

Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing.

In terms of other products it works with in our environment, it integrates well with ServiceNow.

What needs improvement?

Some additional API interfacing would be great to enable getting the data out of AIOps programmatically.

What do I think about the stability of the solution?

It's quite mature and stable and has easily borne the brunt of high-load intervals. We haven't faced any issues here.

What do I think about the scalability of the solution?

As it's in the cloud and hosted, scalability is not an issue at all. It grows and shrinks with our fluid environment.

How is customer service and technical support?

Customer service and support need improvement in terms of response time.

What's my experience with pricing, setup cost, and licensing?

It's a very cost-effective and competitive product.

Our experience purchasing this solution through the AWS Marketplace was that it was very easy and seamless. We chose to procure this solution there because that's where it was available.

What other advice do I have?

I would rate this solution an eight out of ten, due to its integration features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.