Moogsoft Primary Use Case
I work with numerous products from old management framework products such as Tivoli to the latest products.
We are trying to migrate from Netcool/OMNIbus to Moogsoft for our customers.View full review »
Associate Director at a tech vendor with 1,001-5,000 employees
I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at the issue, we have better visibility to look at where it is, and also be able to predict level-two issues and take corrective actions.
I don't know the exact number, but we have quite a few customers using Moogsoft. From my understanding, there are more than one million users, but I could be wrong.View full review »
Moogsoft is primarily used by our clients for event management.View full review »
We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components.
I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.View full review »