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Moogsoft Competitors and Alternatives

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Larry Cassidy
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Vendor
Top 20Leaderboard
Alert aggregation and the correlation platform are extremely useful, streamlining our incident management

Pros and Cons

  • "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
  • "We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
  • "Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."

What is our primary use case?

We use BigPanda to aggregate alerts from multiple sources (Nagios, Sensu, Wavefront, Splunk, etc.) and correlate related alerts into incidents.

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the necessary teams to troubleshoot an issue. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue. This has been a dramatic improvement.

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules.

We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.

What do I think about the stability of the solution?

Generally, the product has been pretty stable.

What do I think about the scalability of the solution?

At times of peak alert volume (during a significant incident) we have seen some delay in alert ingestion into the platform.

How are customer service and technical support?

Their support organization has been great to work with. They are very responsive to issues we raise and are proactive in contacting us when they detect a problem with our instance. Additionally, they have been extremely flexible in working to meet our requirements - creating custom integrations where needed - to tie in all our monitoring and incident management tools.

Which solution did I use previously and why did I switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With Nagios, were were experiencing scaling issues with the core server platform, given the number of hosts we have in a typical datacenter. Sensu Server solved the scaling issue for us but the monitoring UI for Sensu (Uchiwa) was very difficult to use and had a lot of performance issues. We needed a tool to pull together multiple Sensu instances and provide a workable interface.

How was the initial setup?

It was fairly straightforward. For Nagios, we used their standard, out-of-the-box agent. For Sensu, BigPanda worked with us to customize their standard integration to perform better with our high alert volume. They also worked with us on a custom integration to Wavefront, which we use to alert on time series data.

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

Which other solutions did I evaluate?

In addition to BigPanda, we looked at Moogsoft.

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving issues.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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