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CEO at a tech consulting company with 11-50 employees
Real User
Top 5
Saves time, improves efficiency, and is easy to use
Pros and Cons
  • "For people who already use Office 365, Power Automate is very easy to integrate and use."
  • "Compared to other RPA solutions, there is a little bit of a feature gap."

What is our primary use case?

We use Power Automate to build applications for businesses uses such as workflow applications and process applications. We copy the data or get the data from other systems and use Power Automate to do some lightweight RPA tasks.

The Power platform has several features and Power Automate has two features. One is Flow and the other is UI Flow. Flow is used for workflow automation and UI Flow is the RPA solution.

How has it helped my organization?

We simplified the business processes and improved the efficiency of business user operations. As an example, we used to manually copy data between systems or to other files, and by using the RPA part of this solution, it now automatically copies and manipulates the systems and the files.

What is most valuable?

It provides business workflow features and application features, but the most valuable component is the RPA.

It is easy to set up and use.

For people who already use Office 365, Power Automate is very easy to integrate and use.

What needs improvement?

In the future, I would like to see more focus on AI and third-party integration.

Compared to other RPA solutions, there is a little bit of a feature gap.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year. The name changed a couple of months ago from Power Apps and Flow and we were using it for several months before the name change.

How are customer service and technical support?

We have a direct connection to support.

Which solution did I use previously and why did I switch?

I have worked with UiPath as an RPA solution, which has more features than Microsoft Power Automate. As an RPA solution, UiPath has been a market leader for several years.

How was the initial setup?

It's a Microsoft Public Cloud solution and if you already have a subscription or have an account then it is very easy to use. You don't have to do any initial setup. If you don't have an account, it's still easy because you just have to purchase a subscription online.

What about the implementation team?

We implemented Power Automate using our in-house team. We did not use the help of a vendor or an integrator.

What other advice do I have?

Power Automate is a new solution from Microsoft. It provides business workflow features, application features, and RPA features. It's an all-in-one solution and if the customer already uses Microsoft Office 365 they can easily integrate it with Microsoft products.

If you want to integrate it with other platforms, such as virtual solutions it's also a good choice.

Overall, it is a good solution, but there is still a feature gap when compared to other RPA solutions.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Carlos Vizcaya
Digital Manager (CDO/CIO) at AD Retail
Real User
Top 20
Easy to set up and good for backend processes but is still an immature product
Pros and Cons
  • "The initial setup isn't too difficult."
  • "We need a more powerful desktop option."

What is our primary use case?

We primarily use the product for credit card operation customer complaints.

What is most valuable?

The solution is great for some of our backend processes, for example, accounting and financial processes, and also for IT batch processes. 

The solution is very easy to set up.

The initial setup isn't too difficult. 

What needs improvement?

I heard from my team that it's quite immature. If you compare it against Automation Anywhere and Blue Prism, it seems there is less experience in the product. The desktop version of the on-premise solution seems as if it's not as mature as Automation Anywhere.

We need a more powerful desktop option.

For how long have I used the solution?

We started using the product this year. We've used it for about four months at this point. We're using it for three processes. 

What do I think about the scalability of the solution?

We haven't used the solution for too long. We are at the beginning of automation. We are not ready to escalate just yet. However, we do plan to increase usage in the future. 

How are customer service and technical support?

We've contacted local support in the past. At the time, it was just a simple question, as we have developed a simple process. We've just had small questions and issues.

Which solution did I use previously and why did I switch?

Currently, we are also using Automation Anywhere. 

How was the initial setup?

The product is easy to set up. Actually, we're a very large Microsoft customer. All of our solutions are mostly Microsoft. All of the security fields are already solved by Power Automate, which makes it easy to implement and to set up. It's not a problem at all.

Each process took us about two months to set up. Since we define them, it's quite easy. The operational processes are very easy to maintain and to operate. There are no issues with that. It's a simple three-step process, it's not a complex task.

Which other solutions did I evaluate?

We are looking for automation and are looking at options such as UiPath and Blue Prism.

We are looking for some solution for logistics.

What other advice do I have?

We are a customer and an end-user. 

We are using the solution on our desktops, however, I don't know which exact version we are using. 

I'd advise other users that it is very simple to implement Power Automate, however, new users have to be careful with how they expand it and develop complex processes. That said, we don't have experience with processes more complex than a one or three-step process.

I'd rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Architecte Entreprise Collaboration at a transportation company with 10,001+ employees
Real User
Top 20
Good integration with the Office 365 ecosystem and globally stable, but needs better licensing model and support for visual process editing
Pros and Cons
  • "Its integration with the Office 365 ecosystem is most valuable. We use a lot of ready-to-use templates."
  • "Its licensing model should be improved. The pricing should be more visible and transparent. When you consume services, there are too many criteria to figure out how much it is going to cost you to use the product to its full extent. It should also support visual process editing, which is a standard feature for BPMN 2.0 compliance. They should improve the visual designer."

What is our primary use case?

We have various use cases because it is used at an enterprise scale. It is mainly used for document workflow management. It is used for validating and publishing documents. It is also used for validating the SharePoint page publishing, financial approvals, and investments approvals. It is a SaaS solution, so we have its latest version.

What is most valuable?

Its integration with the Office 365 ecosystem is most valuable. We use a lot of ready-to-use templates.

What needs improvement?

Its licensing model should be improved. The pricing should be more visible and transparent. When you consume services, there are too many criteria to figure out how much it is going to cost you to use the product to its full extent.

It should also support visual process editing, which is a standard feature for BPMN 2.0 compliance. They should improve the visual designer.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is globally stable.

What do I think about the scalability of the solution?

We haven't scaled it up. We have between 1,000 to 2,000 users. On paper, it is easy to scale, but it is under the condition of license purchase. It scales within the limits of what has been imposed by the licensing model.

How are customer service and technical support?

I have been more in touch with their pre-sales people than technical support. We are a large enterprise, so we have direct access to their premium support team with SLAs. Their support is very responsive and efficient.

How was the initial setup?

It is simple. It is a ready-to-use product, and there is no setup. It also doesn't require maintenance from our side.

What's my experience with pricing, setup cost, and licensing?

It costs us nothing because we use it on the built-in cost that is a part of our existing license for 365. To use it more extensively, there are different pricing models.

Its licensing is complex. It is complex to evaluate the cost in advance. As a result, people don't use it because they don't know what overall cost they are going to incur. There are too many criteria to figure out how much it is going to cost you to use the product to its full extent. Its licensing model should be improved, and the pricing should be more visible and transparent. 

What other advice do I have?

I would recommend this solution to others. I would rate Microsoft Power Automate a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CEO at a tech consulting company with 11-50 employees
Real User
Top 5
Easy to use, good for building workflows, and automates manual tasks
Pros and Cons
  • "Power Automate has allowed us to simplify the business process and improve operational efficiency."
  • "There is an RPA feature gap between this solution and other more mature products."

What is our primary use case?

We use Power Automate to build applications for business users. Examples of this are workflow applications and business process applications. Sometimes, we need to copy data or get data from other systems and we try to use Power Automate to do some lightweight RPA work.

How has it helped my organization?

Power Automate has allowed us to simplify the business process and improve operational efficiency. For example, we used to manually copy data in Excel from one system to another. This solution automatically copies and manipulates the data between systems and files as we need it.

What is most valuable?

The most valuable features are the Flow and the UI Flow. Flow is used for workflow automation, and UI Flow is used as an RPA solution.

This product is very easy to use.

RPA has introduced a lot of new features include computer automation, AI, and third-party certified application integration. 

What needs improvement?

There is an RPA feature gap between this solution and other more mature products. UiPath is an example of another RPA solution that is more developed.

For how long have I used the solution?

We began using Microsoft Power Automate almost one year ago, although it was rebranded only about two months ago. It was formerly known as Flow and they have added RPA features to it.

How are customer service and technical support?

We contact Microsoft directly for support.

Which solution did I use previously and why did I switch?

We also have experience with UiPath. They have been in the lead for several years and are very experienced in RPA.

How was the initial setup?

This is a cloud-based solution and all you need is an account to use it. There is no initial setup. If you don't have an account or a subscription then you can just buy it online, which is easy to do.

What about the implementation team?

We have our own team, in-house.

What other advice do I have?

Power Automate is a new solution from Microsoft that provides business workflow features, application features, and RPA features. It is an all-in-one solution and if customers already use Microsoft Office 365 then they can directly and easily integrate it. Vertical integration is also a good choice because Power Automate makes it very simple to do.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Student at a educational organization with 5,001-10,000 employees
Real User
Good templates with zero implementation required but there are stability issues
Pros and Cons
  • "The templates on offer are very good."
  • "I've had some issues with the stability."

What is our primary use case?

The primary use of the product is for automating business processes.

What is most valuable?

The templates on offer are very good. It's quite helpful to have them.

The initial setup is fast as there really isn't anything to implement if you use the cloud.

Overall, it's been a positive user experience.

What needs improvement?

I've had some issues with the stability.

For how long have I used the solution?

I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.

What do I think about the stability of the solution?

The stability is not very reliable. I've had some issues. 

What do I think about the scalability of the solution?

I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities. 

How are customer service and technical support?

I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.

Which solution did I use previously and why did I switch?

I did previously use another solution. I've used UiPath in the past.

How was the initial setup?

Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward. 

What other advice do I have?

I'm a student and an end-user. I don't have a business relationship with Microsoft.

I'm writing my thesis about RPA, but I don't have much developing experience.

I'm using the latest version of the solution. I am unsure of the exact version number.

I'm using the trial version of the product.

I have not decided if I will keep using the solution going forward. 

Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.

I would rate it at a seven on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a tech services company with 201-500 employees
Real User
Top 20
Good stability, easy to set up, and complete integration with Microsoft tools, but needs better integration with external tools
Pros and Cons
  • "Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features. It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism."
  • "It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems."

What is our primary use case?

We used it internally to automate certain workflows for our daily business and validate our commercial proposal. We used its latest version.

What is most valuable?

Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features.

It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism.

What needs improvement?

It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems.

For how long have I used the solution?

I had some experience with it two or three years ago, and I used it again about two months ago.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

We have not scaled it.

How was the initial setup?

It is straightforward. The deployment duration depends on the complexity. For our use case, it took a couple of weeks.

What's my experience with pricing, setup cost, and licensing?

It is free for us. It is embedded directly in the Office package.

What other advice do I have?

Our clients prefer using UiPath because it is easier to use and has more functionalities than some of the other solutions. It is also more economical. In the Tunisian and West African markets, UiPath is used more popular, and the customers prefer a solution that is implemented in their market.

At the moment, Microsoft Power Automate is suitable for automating a few processes on each desktop. It is a small solution, but Microsoft has a clear roadmap for this solution, and it would be an interesting one in a few months or years.

I would rate Microsoft Power Automate a five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
KinjalDangeria
Director Of Services at a tech services company with 1,001-5,000 employees
Real User
Top 5
Easy to use, quick to deploy, and great for organizations that use a lot of Microsoft
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "It would be great if it was able to integrate more with various other platforms. It would make development easier."

What is our primary use case?

The solution can be primarily used small process automation of day-to-day activities, such as routing of emails, Excel sheet manipulation, and more.

What is most valuable?

The solution is very scalable.

The solution is easy to use. 

The initial setup is pretty straightforward. 

Technical support has been great so far. 

If a company already uses a lof to Microsoft applications, this solution is great. 

What needs improvement?

The solution should offer similar features that users can easily access if they use Automation Anywhere or UiPath.

It would be great if it was able to integrate more with various other platforms. It would make development easier. 

For how long have I used the solution?

I've been dealing with the solution for two years at this point. 

What do I think about the scalability of the solution?

The product can scale well. If a company needs to expand its use, it can do so.

How are customer service and support?

Technical support has been great. They are helpful and responsive and I have no complaints. 

Which solution did I use previously and why did I switch?

I'm also aware of solutions such as Automation Anywhere and UiPath. They, at this point, are much more feature-rich.

How was the initial setup?

As a cloud-based solution that is very easy to implement. It's not overly complex or difficult. It doesn't take too much time to deploy.

You only need two or three people to deploy and implement the product in an organization. You don't need a big team. 

What's my experience with pricing, setup cost, and licensing?

The solution offers a yearly subscription package. 

What other advice do I have?

I'd rate the solution at a seven out of ten. Currently, we have ten customers that are using the solution. 

I would recommend the solution to other companies and users, however, only if they have a Microsoft suite of products that are in use and they already have a license based on that usage.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Robotic Process Automation developer at a tech services company with 10,001+ employees
Real User
A low-code platform that makes the automation of small tasks easy
Pros and Cons
  • "It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc."
  • "I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots."

What is our primary use case?

I use it for robotic process automation.

What is most valuable?

It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc.

What needs improvement?

I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It depends on the use case. For my use cases, it is scalable.

We have over 10,000 people in my organization. In my branch, we have 100 people, and almost all of us in this branch have Microsoft Office, Microsoft Teams, and other solutions. We have approximately 20 users who use Microsoft Power Automate.

Any increase in its usage would depend on our clients. I work for a consultancy firm, so it depends on what our clients want. For our office work, we will keep using it.

How are customer service and support?

I have not had to ask for technical support because the tasks that I do are easy.

Which solution did I use previously and why did I switch?

I also use UiPath.

How was the initial setup?

My company has a Microsoft package, and it was a part of the package. I didn't have to do any installation.

What's my experience with pricing, setup cost, and licensing?

They have the community edition that people can use for free, and they also have the enterprise edition. My company uses the enterprise edition, and I don't know how much they pay.

What other advice do I have?

It has been good so far. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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