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Meraki MX OverviewUNIXBusinessApplication

Meraki MX is #1 ranked solution in top Unified Threat Management (UTM) tools. PeerSpot users give Meraki MX an average rating of 8 out of 10. Meraki MX is most commonly compared to Fortinet FortiGate: Meraki MX vs Fortinet FortiGate. Meraki MX is popular among the small business segment, accounting for 39% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 30% of all views.
What is Meraki MX?
With the proliferation of modern applications and mixed-use networks, host and port based security is no longer sufficient. Cisco Meraki's layer 7 "next generation" firewall, included in MX security appliances and every wireless AP, gives administrators complete control over the users, content, and applications on their network.

Meraki MX was previously known as MX64, MX64W, MX84, MX100, MX400, MX600.

Meraki MX Buyer's Guide

Download the Meraki MX Buyer's Guide including reviews and more. Updated: January 2022

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Archived Meraki MX Reviews (more than two years old)

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MarkoOnninen
CEO at INNO VISIO
Real User
Has good automatic firmware updates and the Active Directory authenticates VPN users

What is most valuable?

I like the automatic firmware updates. We use the Active Directory to authenticate VPN users. 

What needs improvement?

Expensive licensing and firewall stops immediately working if the licence is not renewed at the expiration date.

For how long have I used the solution?

I have been using Meraki for four years.

What do I think about the stability of the solution?

It's very stable. I haven't had any issues with the stability. 

What do I think about the scalability of the solution?

I have not used the scalable features at all. We have around ten users using this solution at the moment. We don't have plans to increase the usage, all business is exhausted.  It doesn't require staff to maintain it. It's up and running. Tops it requires is one staff…

What is most valuable?

I like the automatic firmware updates. We use the Active Directory to authenticate VPN users. 

What needs improvement?

Expensive licensing and firewall stops immediately working if the licence is not renewed at the expiration date.

For how long have I used the solution?

I have been using Meraki for four years.

What do I think about the stability of the solution?

It's very stable. I haven't had any issues with the stability. 

What do I think about the scalability of the solution?

I have not used the scalable features at all. We have around ten users using this solution at the moment. We don't have plans to increase the usage, all business is exhausted. 

It doesn't require staff to maintain it. It's up and running. Tops it requires is one staff checking on it once a month. 

How are customer service and technical support?

Their technical support has been great. 

Which solution did I use previously and why did I switch?

We did previously use a different solution. We switched because that solution wasn't stable. 

How was the initial setup?

The initial setup was straightforward. The deployment took around four hours. 

What about the implementation team?

I deployed it myself. 

Which other solutions did I evaluate?

I did evaluate other solutions but once I found Meraki, I wanted to give it a try. 

What other advice do I have?

I would rate it a ten out of ten. I'm very happy with the solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Abdullah Al-Nassem
Cisco System Engineer at Logicom
Real User
Good solution to use for a POC

What is our primary use case?

I use Meraki in my POCs and with my customers as well.

What needs improvement?

From a subscription base or price perspective, there's some room for improvement. They also need more security features. There are good security features now, but I need more of the security features to offer UTM protection.

What other advice do I have?

I would rate this solution nine out of 10. As a solution, there is no need for improvement, it's a good solution.

What is our primary use case?

I use Meraki in my POCs and with my customers as well.

What needs improvement?

From a subscription base or price perspective, there's some room for improvement.

They also need more security features. There are good security features now, but I need more of the security features to offer UTM protection.

What other advice do I have?

I would rate this solution nine out of 10. As a solution, there is no need for improvement, it's a good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,208 professionals have used our research since 2012.
Mohamed Nabih
I.T. Manager at Egypt Foods group
Real User
Internet traffic shaping is valuable

What is most valuable?

The internet traffic shaping functionality has been very valuable.

What needs improvement?

The IPS, the Intrusion Prevention System, can be improved. If they can add I think the next generation firewalls, that would be great.

For how long have I used the solution?

I've been using the solution for about ten years.

What other advice do I have?

I would rate this solution a nine out of ten.

What is most valuable?

The internet traffic shaping functionality has been very valuable.

What needs improvement?

The IPS, the Intrusion Prevention System, can be improved. If they can add I think the next generation firewalls, that would be great.

For how long have I used the solution?

I've been using the solution for about ten years.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist and Senior Consultant at Netserve
Consultant
Straightforward initial setup, but needs more load balancing options
Pros and Cons
  • "Deployment takes no more than one working day."
  • "Load balancing options and ability to manage a couple of Internet connections."

What is most valuable?

We usually work with small businesses, so their requirements are simple. They just need to have a firewall to protect their internal network. Mainly that is it. So it's a simple firewall.

What needs improvement?

If Meraki could handle more than one internet connection and a bonding formula then that would be valuable. Load balancing options and ability to manage a couple of Internet connections, that's it. This is the main thing I see that the solution needs.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

We've used Meraki for one year, so it's not enough time to evaluate the ability but it's still working.

What do I think about the scalability of the solution?

Since we've only used it for one year, there's still a question about scalability.

How are customer service and technical support?

We usually buy it and we install it ourselves. So we don't need support.

How was the initial setup?

The initial setup is straightforward for a simple firewall. Deployment takes no more than one working day.  For deployment, you only need a technician, a well-trained technician to go onsite and just install it. The rest could be supported online, if they need on-site support it's very rare.

What other advice do I have?

In terms of advice, I would say you should really prepare for open source because you have more control. For us here, we are well trained in firewalling as we have access to open source software and we are good at it. Open source gets rid of all the licensing issues. Meraki is a good solution, but it's not the best solution out there.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
it_user1084710
Network and Security Administrator at AJINOMOTO-OMNICHEM
Real User
Scales well and has good web filtering
Pros and Cons
  • "The initial setup for me was straightforward."
  • "Right now, you can postpone the update but eventually, if you don't do the update, it will install the updates automatically for you and that's something that is not working for me."

What is most valuable?

Out of the features, I think the web filtering is most important here, and the SD-WAN solution.

What needs improvement?

Currently, if you make a rule in the firewall you have to add all of the IPs. If I'm working with an object for, say, an object group, where I put every single IP that I want into it, and then I apply it on a rule, it's a little bit easier to configure because you have a better overview of that. The overview is not completely clear. It's a bit difficult. But control of network objects is something I really want because it makes it easier to maintain.

Also, there's not enough control over system updates. Right now, you can postpone the update but eventually, if you don't do the update, it will install the updates automatically for you and that's something that is not working for me. It can happen during business hours, for example, and then you have a big issue.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

In my opinion, it's a pretty stable solution. The solution is really running in a very stable manner.

What do I think about the scalability of the solution?

It's pretty scalable. I have, worldwide, over a million users.

How are customer service and technical support?

As of right now, I've never needed technical support. I've never had one issue with Meraki.

Which solution did I use previously and why did I switch?

We previously used Cisco ASA. We switched because it was an all-in-one solution. With Cisco, we couldn't configure the ASA-1, so we needed special equipment. It became an expensive solution. Meraki is also expensive, but it's a little bit less expensive and it's easier to configure than Cisco ASA.

How was the initial setup?

The initial setup for me was straightforward and was not that difficult. The first time, it took a bit, but after that, I configured templates so it made it faster. I can roll out a firewall in five minutes.

What about the implementation team?

I did the implementation myself. I oversee the maintenance as well.

What other advice do I have?

As advice, I would say that you should look first through the community and see the different issues that people are running up against, so you're aware of what's going on. Meraki is very easy to configure. So if you want an easy to configure firewall, I think Meraki is a good solution for you.

I would rate this solution between an eight and nine out of ten. The product still needs work and the features could be better.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Luis Mendes
Network Security Engineer at Techbase
Real User
A good firewall solution for small companies with a small IT department or no IT staff at all
Pros and Cons
  • "A strong, reliable solution for small companies with little or no dedicated IT department."
  • "The client-side VPN is weak. The product could be improved with deployment templates."

What is our primary use case?

Our primary use is perhaps a little unusual. Many of our clients like the product, or want to consider the product, and we own it so that we can do valid product comparison and testing.

How has it helped my organization?

These particular firewalls are a very good solution for a company that doesn't have an IT employee working directly on IT. For small companies with no IT department, it is very user-friendly. 

What is most valuable?

The feature I find most valuable is the auto VPN. That is because it is really easy to configure and it's really reliable. The way we do traffic shaping and the way we block trafficking, it's very easy to configure. It is also easy for clients to maintain even without IT employees.

What needs improvement?

The product could improve most by improving the client VPN. The auto VPN works for site-to-site but they have an issue with the client VPN. For example, if I connect the client VPN, I cannot block clients for specific access inside of the company. Because of the limitation, you need to make a rule for everyone and it's not very easy to do. What you really want is to have a specific client VPN with specific (fine-grained) access to different areas.

One other thing that they should have to improve product utility is some kind of templates.  For example, templates for configuration of use in a vertical market would be useful.

They have a very good product. If you contact technical support, they should already know more about your methods and your needs. Management of the firewall is on the cloud and to be so easy for the user to configure, they remove some of the more complicated options. If you want an option, you need to contact support in order to enable it. They could have, for example, a different dashboard for more advanced features that you would be responsible to pay more for.

For how long have I used the solution?

We have been using this product for about five years.

What do I think about the stability of the solution?

The solution is very stable. We don't have a measurable percentage of return on the equipment.

What do I think about the scalability of the solution?

We don't have big clients that need to scale a lot. Our biggest clients have five firewalls. At most, we are talking about 200 users all on the same side under the same firewall. We don't do much scaling.

How are customer service and technical support?

The technical support is very good. Anytime we ask about some issue that we cannot solve we send an email for Meraki and receive a reply in minutes. 

Which solution did I use previously and why did I switch?

We are installing Sophos for clients as well. Because we had so many clients interested in the capabilities of the Meraki products, it was time for us to know more about the client needs and how we could help them. If they want everything integrated, like antivirus, the products are implemented differently and may be more fitting to the client's situation depending on the client's needs. 

In our organization, we only have one Meraki firewall. I bought an MX to explore using this product for customers.

How was the initial setup?

The installation is straightforward. With Cisco Meraki, it takes only half-an-hour. For very specific, customized rules that some clients want it takes more time. The standard firewall working with regular rules would take one-hour maximum.

What about the implementation team?

We are certified by Cisco. As we are certified technicians we do the installations. We do it with a two-person crew deployed to our clients.

What's my experience with pricing, setup cost, and licensing?

We are using the advanced Meraki license. We pay on a monthly basis. The cost depends on the size of the company, of course. The prices of all different brands — Cisco, Sophos, Palo Alto, FortiGate, Check Point — are almost the same. We are talking about a maximum of 10% difference. If you do a very good comparison, they are very similar in functionality and price.

Every brand has its own licensing model. Cisco has two different license types. Sophos has more license types and modules that you can put on your firewall like FortiGate and Check Point. Of course, if you want more features, you have to pay for it. If you want the basic models, it is much cheaper. So it is very difficult to say. The price can increase with basic models if you need to add on, but if you buy with a total protection license, you don't have additional costs but the initial costs are higher.

Which other solutions did I evaluate?

Every time we consider introducing a new brand here in the company, we need to evaluate it very well. If you mix a lot of brands, you need a broader knowledge base and more technical guys to give you support. I need a guy to understand Sophos, I need a guy to understand Cisco. If I support installations of another brand, I need more people who have a specialty in that new brand.

We looked into Palo Alto, we needed to know more about that solution. We had a meeting one year ago with Check Point. We decided to keep on working with Sophos and Cisco Meraki.

What other advice do I have?

I would give this solution about an eight out of ten. They can buy the brand directly or from a partner. They need to consider performance. I have to be totally honest about Meraki. Because of the client VPN, the lack of an easy way to implement templates with Meraki, that's really only enough for an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
CEO at ITSG SA
Real User
Good scalability options but it's not easy to manage a product remotely across the world
Pros and Cons
  • "We work also with domain control (DC) from Microsoft or Amazon. We use a whole virtual appliance with Meraki."
  • "The problem is that the two licenses do not currently integrate. We have to create separate companies and do an interconnection."

What is our primary use case?

Meraki MX Firewalls solutions are very customized for our groups. We are a worldwide group. We are currently implementing an IT solution worldwide. 

We have to replace old firewalls in the next couple of years in many countries. We are working on this project. We used Meraki MX 55005 firewalls previously. 

In between, we used many different firewalls from other companies. We won't be doing the acquisition of many new parts by these companies now.

We have tested different brands of firewalls. We have to consolidate to handle a better solution. We chose Meraki because we are already familiar with the products. 

Meraki MX firewalls are one point, but also have good availability. We have many people from different countries in which we have Cisco contracts to serve.

It's not only a technical aspect but also a commercial reason for our choice of Meraki.

How has it helped my organization?

We are currently replacing all other old firewalls with new Meraki systems in the next two years. We do this first for new sites and for sites that need to change. 

We do not change everything in one step also because of budget and also because of deployment requirements. This is a worldwide deployment. It will take time.

What is most valuable?

One of the things I found very important for us is for our sites to have a new device. Another was to be able to have two solutions with the ease of firewalls to control everything.

We use Meraki MX firewalls remote for small to bigger sites. One also was to have integration with have physical DC. We work also with domain control (DC) from Microsoft or Amazon. We use a whole virtual appliance with Meraki.

One aspect of the problem is that we need to have the ability to do connections that are fully integrated, i.e. between one solution at home and at the data center. The short box epicenter is from Microsoft Azure in the future.

What needs improvement?

We are currently having a problem with Meraki in the end product. They have two kinds of enterprise licenses and an advanced security license. 

The problem is that the two licenses do not currently integrate. We have to create separate companies and do an interconnection between these licenses. 

Even to do a full free trial run, we need the same kind of licenses. This is something we seek to change because it's not fair. With this license mode, we should be able to choose which sites we use and which sites we do not need.

We often see a break in the connection between both modem and dish. We found that if we communicate with Cisco, we can find the right solution to solve this.

Currently, we have found all the things we need for our company already. Only perhaps compatibility for mobile lines is still required. 

Meraki MX is the program for us. We should have enterprise licenses.

For how long have I used the solution?

We have been using Meraki MX Firewalls for about two years.

What do I think about the stability of the solution?

The stability of Meraki is that we have to fight working readiness. Meraki MX firewalls are perfect. We have no problems. We do agreements for a system. 

We do the changing of old IT systems. It's working very well.

What do I think about the scalability of the solution?

The scalability is very good. We use it for plans that are electrified and on bigger plans for our domain. We have all of our plans and software licenses that match. We have deployed with this company responsibly. 

Currently, we are 400 people. We may need two more devices for 800 users. We decided to go bigger because of our proposed acquisition of many companies in the next couple of years.

How are customer service and technical support?

Technical support is very good and quick. We have had some incidents and best response on a couple of various issues. They are very efficient.

What other advice do I have?

On a scale from 1 to 10, I would rate this product a 7. For us, the license is a big issue and we need to get better facilities, i.e. the original problem.

From any country, it's not easy to manage a product remotely across the world. We are supporting little companies and compatibilities for three countries with different languages. 

It's not easy to deal with because the provider we use doesn't deliver to our country, even Israel. It's a problem we encounter more than the physical system. It's complicated.

The one question we get about the system in Switzerland is that when we send it to the target countries, it's not good.

We need a solution that merges both to be able to access the system and theoretically to target businesses. We don't have this possibility

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user1072938
LTE RF Optimization Sr. Engineer at Spectrum
Real User
Valuable monitoring and firewall features but needs to also include virtual domain features
Pros and Cons
  • "The features we have found most valuable are the firewall and the monitoring tools."
  • "FortiGate is cheaper than Meraki. Even the license renewal is less than Meraki."

What is our primary use case?

We use Meraki MX firewalls with Cisco. Some features must go through Cisco to implement. What the application needs is not included in Meraki. 

I use Cisco to access a portal and they provide the features. Then we implement it in Meraki.

How has it helped my organization?

It's the vision of the company through the managing directors to use Meraki as a solution for switches. I suggested using the firewall or a private solution like FortiGate.

FortiGate is cheaper than Meraki. Even the license renewal is less than Meraki.

What is most valuable?

The features we have found most valuable are the firewall and the monitoring tools.

What needs improvement?

This product has room for improvement. The main features not included with the firewall is the virtual domain. With Meraki, the interface for the virtual domain could be improved.

The virtual domain is a concurrent session. The concurrent session is limited in Meraki, like FortiGate. In MX100, it's around 200 to 25,000 concurrent sessions.

In the same model with FortiGate, it's around five million concurrent sessions. It's very important to improve in Meraki.

In my view, it is very important that the number of concurrent sessions is increased.

For how long have I used the solution?

have you been using Meraki firewall one year.

What do I think about the stability of the solution?

It's stable, but there are also some features not included in Meraki.

What do I think about the scalability of the solution?

I'm using it. It's very good. One person is required for the administration only.

How are customer service and technical support?

The solution's technical support is good. I would rate it 8/10.

Which solution did I use previously and why did I switch?

I was using Cisco and FortiGate.

How was the initial setup?

The initial setup is simple. Our deployment took around 30 minutes.

What about the implementation team?

I did the setup by myself. Sometimes I referred back to the integrator for support if I need to for a specific tool or policy.

What's my experience with pricing, setup cost, and licensing?

Our license for the Meraki MX firewall is on an annual basis.

Which other solutions did I evaluate?

I am not switching to Meraki. I am combining. I'm combining to be consistent with FortiGate as it has a more powerful graph. If I do not renew the license in Meraki, the box sets would be stopped. 

In FortiGate, I can have up to one month or two months to renew. The box is working locally. It's not important to the internet service to get registered. But the box is fully licensed.

I was with Cisco but it's very expensive.

What other advice do I have?

For this solution, Meraki is still more expensive than FortiGate. The FortiGate license is still less than the Meraki license. 

On a scale from 1 to 10, I would rate Meraki MX firewalls a 7. If they were to add the configuration tools, then it would be much higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jim Arvas
IT Support Admin at KuehneAndNadel
Real User
Top 5
Improves security in our network so we don't have any problems with receiving intrusion alerts
Pros and Cons
  • "When you try to create an IP or when you have an alert about when a website is banned, these features are helpful."
  • "What I would like to see in the next version is to have more interfaces for WAN links."

What is our primary use case?

We made a big change recently in the company. The company didn't have a firewall. We suggested putting Meraki products in the company.

How has it helped my organization?

One improvement from Meraki is security. It improves security in our network. We don't have any problems with receiving intrusion alerts now.

What is most valuable?

When you try to create an IP or when you have an alert about when a website is banned, these features are helpful. 

What needs improvement?

What I would like to see in the next version is to have more interfaces for WAN links. 

For example, if we have three providers, we can't connect to Meraki because it has only two WAN ports.

I would like to have on Meraki more WAN ports, i.e. one data internet port for two lines.

For how long have I used the solution?

I have been using this solution about six months.

What do I think about the stability of the solution?

The stability of this solution is very good. You can handle everything. The Meraki MX Firewall is very easy for us to use.

What do I think about the scalability of the solution?

The scalability of Meraki is fine. It's for me for IT, and then another person also uses it. We are two people. If something happens that we don't know how to handle, we ask for the help of the company's tech support team.

Dataways is the integrator that we bought it from to increase scalability. The limit is 48 users with shares of the Meraki for 48 ports.

In the future, we are going to increase security and put in another Meraki.

How are customer service and technical support?

Technical support is good. It's a firewall company for medium-to-small companies. It's a little bit expensive. In order to work with Meraki support, you have to buy permission.

Buying a contract for support is three years plus some money. Usually, one or two people is enough to monitor it.

Which solution did I use previously and why did I switch?

We didn't have a firewall at all previously.

How was the initial setup?

The initial setup of the Meraki firewall was straightforward. Deployment took a few days. 

What about the implementation team?

We bought Meraki from a Greek company called Dataways. They made an initial configuration of the Meraki device.

Which other solutions did I evaluate?

We were evaluating between FortiGate firewalls and Meraki. Finally, we chose Meraki. But FortiGate is a very good option.

What other advice do I have?

I recommend anyone look towards the possibilities of firewalls of this caliber with Meraki. 

Research the top firewalls to compare, depending on how many users and the purpose of the need. It is great to have a firewall like Meraki or FortiGate.

On a scale from one to ten, I would rate Meraki an eight or nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Company Owner at a tech vendor with 11-50 employees
Real User
Has improved our security levels and is a good fit for our business and client needs
Pros and Cons
  • "The security level of our organization has changed by using Meraki MX Firewalls. We didn't have the UTM before, but now we have sandboxing, tray scanning, attack preventions and monitorization. Our security level has improved."
  • "We feel that Cisco provides smaller features, with fewer possibilities versus other solutions out there."

How has it helped my organization?

The security level of our organization has changed by using Meraki MX Firewalls. We didn't have the UTM before but now we have sandboxing, tray scanning, attack preventions, and monitorization. Our security level has improved. 

What is most valuable?

The most valuable feature is the cloud solution because it is configurable from anywhere. It is very user-friendly and not hard to learn. 

What needs improvement?

We feel that Cisco provides smaller features with fewer possibilities versus other solutions out there. 

How was the initial setup?

The basic configuration takes 10-15 minutes which is great. 

What's my experience with pricing, setup cost, and licensing?

Our users find the entire package quite expensive. The price of the application itself is not expensive but if you take a license, it costs more than the application itself. If you get it for five years, it is almost double the price of the application.

Which other solutions did I evaluate?

We looked at Sophos products and there is something to be said about their ability to build a price out of what your user wants. This is not an option with Meraki. 

What other advice do I have?

It is a good fit for our business needs and our client needs. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Juan Facundo Martinez
CISCO and AVAYA Product Manager at a tech services company with 51-200 employees
Real User
The dashboard is very intuitive and easy to understand
Pros and Cons
  • "​It is very easy to configure.​"
  • "It is very fast to implement."
  • "In a week, we can make new policy and view what all our users did.​"
  • "The dashboard is very intuitive and easy to understand."
  • "We could have more reporting options and the ability to send alarms to the administrator."

What is our primary use case?

This is an edge firewall in our company. It has the powerful options of ISP, AMP, antivirus, SD-WAN, applications control, and traffic shaping. 

How has it helped my organization?

In a week, we can make new policy and view what all our users did.

What is most valuable?

We appreciate the ISP features: AMP, Antivirus, applications control, and traffic shaping. The dashboard is very intuitive and easy to understand. 

What needs improvement?

I think for now, it is good. However, we could have more reporting options and the ability to send alarms to the administrator. 

For how long have I used the solution?

One to three years.

How are customer service and technical support?

It has good support services.

Which solution did I use previously and why did I switch?

Our organization had a traditional WAN. We had routers to connect our branches, which was a very complex solution. 

Now, with Cisco Meraki MX84, we have a SD-WAN, and we only need Internet in all our branches. Thus, we have an easy solution to connect new branches and it is very fast.

How was the initial setup?

It is very fast to implement and very easy to configure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Especialista en soluciones de telecomunicaciones corporativas at a comms service provider with 1-10 employees
Real User
Simple to manage

What is our primary use case?

SDWAN and all types of implementations.

How has it helped my organization?

Simple to manage.

What is most valuable?

Real Auto VPN with load balancer without needing a public IP. It is simple and functional.

What needs improvement?

More detail needed for configuration of the VPN. No peer Meraki.

For how long have I used the solution?

More than five years.

What is our primary use case?

SDWAN and all types of implementations.

How has it helped my organization?

Simple to manage.

What is most valuable?

Real Auto VPN with load balancer without needing a public IP. It is simple and functional.

What needs improvement?

More detail needed for configuration of the VPN. No peer Meraki.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Real User
Lets us control all the traffic data and analyze it; warns us about any device with malware
Pros and Cons
  • "It prevents us from being hacked and delivers information about who and where the attack came from."
  • "Managed centrally over the web: You can manages all your Meraki devices in a single account."
  • "Site to Site VPN: The device can establish a VPN connection to multiple sites in a mesh environment in seconds, and without complex VPN knowledge."
  • "Traffic Shaping: The device lets you decide how you want to use your internet services. Due to the fact that Meraki can accept dual WAN, you can decide the way you balance the data traffic."
  • "It would be great if the Meraki devices let us see, in real time, the internet demand on a single device."
  • "The only stability issue is in Content Filtering. Sometimes we need to report these types of issues to Cisco support."

How has it helped my organization?

Meraki lets us control all the traffic data and analyze it. The Traffic Shaping lets us install voice servers and give quality of service. It prevents us from being hacked and delivers information about who and where the attack came from.

What is most valuable?

  • Managed centrally over the web: You can manages all your Meraki devices in a single account.
  • Site to Site VPN: The device can establish a VPN connection to multiple sites in a mesh environment in seconds, and without complex VPN knowledge.
  • Traffic Shaping: The device lets you decide how you want to use your internet services. Due to the fact that Meraki can accept dual WAN, you can decide the way you balance the data traffic. 
  • Content Filtering:  Excellent, and very easy to use. You can establish rules over specific content, what is allowed to be used, and assign them to a single device or a group.
  • Intrusion detection and prevention (IDS/IPS): The best feature. It can detect malware, even a virus, and warn you by email about the device that has it. When the Meraki detects that something is wrong, it automatically blocks the connection or the intrusion, delivering a graphic report with all the necessary content.

What needs improvement?

It would be great if the Meraki devices let us see, in real time, the internet demand on a single device.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The only stability issue is in Content Filtering. Sometimes we need to report these types of issues to Cisco support.

What do I think about the scalability of the solution?

You need to change the device based on information that Cisco provides. If you overload the Meraki throughput, it is time to change the device.

How are customer service and technical support?

Excellent.

Which solution did I use previously and why did I switch?

Fortinet. We switched to Meraki because it lets you see what's happening in your LAN and WAN in a graphic and web environment. Our customers are very grateful because we let them log in to the Meraki and let them see their network activity.

How was the initial setup?

You only need to know about firewalls, content filtering, and networking.

What's my experience with pricing, setup cost, and licensing?

It is more expensive than other solutions, but it is a cloud-managed network solution and support is given at the moment you call. That give a very big plus.

The Meraki UTM is excellent when you buy the Advanced Security license. If you buy a different license you lost all the valuable functions.

Which other solutions did I evaluate?

Fortinet, Barracuda, and other open source solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
CFO at a tech vendor with 11-50 employees
Real User
All devices are accessible from one place with the administrator panel
Pros and Cons
  • "Easy to administer and saves time when you have many smaller locations that you have to manage."

    What is our primary use case?

    Using it as an endpoint firewall on different locations. We used different MX devices to setup a VPN from off-site locations to our main office. It is a firewall for dummies. Almost sets itself up.

    How has it helped my organization?

    Minimal fuss. Stable and fast enough. Easy to administer and saves time when you have many smaller locations that you have to manage.

    What is most valuable?

    Auto-setup VPN between locations and the simple "cloud-panel" to administer all devices with an elegant overview, all from one place.

    What needs improvement?

    It can always improve pricewise regarding throughput.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Have not contacted customer service/technical support yet.

    Which solution did I use previously and why did I switch?

    Smaller devices: SonicWall, ZyXel, etc.

    We switched to get the Auto VPN function and the brilliant administrator panel, where all devices are accessible from one place.

    How was the initial setup?

    Initial setup was straightforward and extremely easy.

    What about the implementation team?

    No need for a vendor team to implement. Used in-house expertise.

    What was our ROI?

    Not measured.

    What's my experience with pricing, setup cost, and licensing?

    You get what you pay for.

    With this device, "anybody" can set it up.  Should keep IT man hours to a minimum.

    Which other solutions did I evaluate?

    Did not really evaluate other solutions as this was a side project to our "main" firewalls. At the time, we did some research on the Internet and did not really find anything comparable to Meraki.

    What other advice do I have?

    The solution is simple, fast to set up, and brilliant for its use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Alex D
    Cloud Networking at a tech services company with 51-200 employees
    Real User
    Users can manage and troubleshoot from anywhere

    What is most valuable?

    Cloud IT Management is the technology of the future, which is most valuable because:
    • Users can manage and troubleshoot from anywhere.
    • It's easy to set up, configure, and manage.
    • It provides superior security.
    • Interconnected management unlocks new possibilities.
    • Lower TCO (total cost of ownership).

    How has it helped my organization?

    • Easy and simple to deploy for new branch
    • Easy and simple to troubleshoot from anywhere
    • We are better secured
    • Good warranty

    What needs improvement?

    It can be improved in many areas, because it has many proprietary models for many different areas.

    For how long have I used the solution?

    I have been using this solution since 2009.

    What do I think about the stability of the solution?

    Yes, I have encountered some issues in the past.

    How are customer service and technical support?

    I usually contact technical support for advice. The technical support team is very good. We can send them an email or call them directly.

    Which solution did I use previously and why did I switch?

    Some older solutions which we had before, we converted to this solution and used old technology that was difficult to control.

    How was the initial setup?

    The initial setup was simple.

    Which other solutions did I evaluate?

    Before choosing Meraki MX Firewalls, I had some other options: Fortinet FortiGate and Cisco ASA.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Rick Rutledge
    Network Systems Administrator at a non-tech company with 51-200 employees
    Real User
    Features we most use are the SD-WAN and auto failover for dual ISP connections. Seem to work in harsh environments very well.

    What is most valuable?

    The features we see and use the most are the SD-WAN, auto failover for dual ISP connections, auto failover for our VPN connections and the bandwidth monitoring are the main features. Alerting and monitoring are the next feature we see as being very beneficial.

    How has it helped my organization?

    As the only network admin in the company, I have to monitor nine remote sites (production and shipping facilities) and 12 remote VPN connections from various smaller facilities. Each location is a processing facility, which, when in season, runs 24 x 7 for the duration they are in production. During this time frame, not having a tech support person on site to fix problems is a huge cost savings for us. I see problems usually before they are large enough to need someone on site and with the cloud services I can remotely control ports, firewall connections and equipment online. Meraki products are very solid and seem to work in harsh environments very well.

    What needs improvement?

    I do wish you could control some ports locally from a console, but this is not the case. The only thing you can control locally is the uplink ports.

    For how long have I used the solution?

    We have been using Meraki network switches and firewalls for 3.5 years and they work very well.

    What do I think about the stability of the solution?

    We haven’t had any stability problems. These MX-64, MX-84 and MX-100 devices are very durable and seem to work well in harsh environments. Our environment is fresh vegetable processing and shipping warehouses with coolers.

    What do I think about the scalability of the solution?

    We have not encountered any problems with scalability. We started with 1 Mx-64, migrated to MX-84, then straight up to 2x MX-100 in a high availability configuration. We started out with 100 devices and now we are 430 devices with dual Fiber WAN connections and it runs very smoothly. We currently just integrated a MS-425-32 port 10GB network switch and it works very well.

    How are customer service and technical support?

    We have had no technical support problems that could not be resolved, between our Meraki rep and their tech support services. Being available 24 hours it's very nice to have that kind of service and support.

    Which solution did I use previously and why did I switch?

    We used to be an HPE shop. I pulled out all that equipment, and installed Meraki switches and firewalls. It’s been so nice. I have visibility into the network, as well as remote links.

    How was the initial setup?

    Like any new equipment or networking gear, it did take a bit of time to learn the ins and outs and limitations of the Meraki gear. It’s not the Cisco CLI console that I was used to, so it was different to learn.

    What's my experience with pricing, setup cost, and licensing?

    Well, you get what you pay for. If you want good products that work well and are easy to configure, as well as remote control, you have to weigh the pricing options. Is it worth the extra few bucks? I think so. Meraki comes with a limited lifetime warranty and they will replace the failed unit overnight if one fails.

    Which other solutions did I evaluate?

    We tried several other firewalls, such as SonicWall NSA, Cisco ASA, pfSense, Juniper, and Untangled. We found the Meraki firewalls to be the best fit.

    What other advice do I have?

    Make sure you have your network planned out, mapped out and you can see exactly where you need the devices installed. Get a Meraki rep to assist you in the device selection and implementation. Also, try before you buy.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Managing Partner, Sr. Solutions Architect, Speaker, Courseware Developer, Technical Trainer at a tech services company
    Consultant
    It's self managed and saves a bunch of time and effort.

    What is most valuable?

    AutoVPN features allow you extremely simple mesh or site to site IPSEC VPN tunnels with no configuration. It's self managed and saves a bunch of time and effort.

    Setup and configuration is cloud controller based so you just setup anything you need and don't actually have to configure the device other than to ship it to where it's going, and it configures itself with the settings you used without needing to hit the local LAN interface.

    How has it helped my organization?

    Setup and configuration could not be quicker. Their support is also unlimited, you call, you get a person who knows what they're doing and they always solve the problem.

    What needs improvement?

    There are a few things that are odd that I can do with other firewall products that I can't do with a Meraki. Such as - wanting to setup two firewalls in front of the same protected subnet. Since they 'act' like one when they are added, it won't let you setup the firwall in the traditional way where it's on the same LAN and has a proper public IP. When you attempt to save, because of their oversimplification of firewalls, it complains that you already have a firewall in front of that subnet. The only choice the leave you is to match the exact firewall and use their built in high availability. I don't want to do that in this case because I was intentionally terminating certain VPN tunnels on one, and other tunnels on the other. I could do this with an ASA, CheckPoint, SonicWALL, or Fortinet, but not here.

    For how long have I used the solution?

    About 2 or 3 years and across 80 plus sites.

    How is customer service and technical support?

    Tech support is California based today. Good in most cases, but they have no power in true design change requests. Some things they don't have in the interface are only viewable by Meraki.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Co-Founder at a tech services company with 51-200 employees
    Consultant
    These firewalls are easy to configure and they provide site-to-site VPN's.

    What is most valuable?

    Easy to configure Provides site-to-site VPN's VLAN's DHCP multiple WANs

    How has it helped my organization?

    We are using it as a content filtering and load balancing application.

    What needs improvement?

    They should improve load balancing.

    What was my experience with deployment of the solution?

    We had no issues with the deployment.

    What do I think about the stability of the solution?

    We have had issue with the load balancing.

    What do I think about the scalability of the solution?

    We have had no issues scaling.

    How are customer service and technical support?

    Meraki support is really good.

    Which solution did I use previously and why did I switch?

    We also use Meraki MR and Aerohive devices.

    How was the initial setup?

    Meraki setup is…

    What is most valuable?

    • Easy to configure
    • Provides site-to-site VPN's
    • VLAN's
    • DHCP
    • multiple WANs

    How has it helped my organization?

    We are using it as a content filtering and load balancing application.

    What needs improvement?

    They should improve load balancing.

    What was my experience with deployment of the solution?

    We had no issues with the deployment.

    What do I think about the stability of the solution?

    We have had issue with the load balancing.

    What do I think about the scalability of the solution?

    We have had no issues scaling.

    How are customer service and technical support?

    Meraki support is really good.

    Which solution did I use previously and why did I switch?

    We also use Meraki MR and Aerohive devices.

    How was the initial setup?

    Meraki setup is really easy.

    What other advice do I have?

    Both Meraki and Aerohive are good products, and I prefer Meraki. I work with Meraki products in production. Meraki are more intuitive than Aerohive.

    Disclosure: My company has a business relationship with this vendor other than being a customer: I'm a Meraki partner.
    ITCS user
    Systems Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    I can have the firewall up and running and configured in one hour, but to scale, you need to buy the next model as there is no upgrade path.

    What is most valuable?

    • Easy deployment
    • Easy configuration
    • Great reports

    I can have the firewall up and running and configured in one hour.

    How has it helped my organization?

    • Automatic site to site VPN
    • Content caching
    • Automatic ISP failover
    • Easy to troubleshoot
    • Everything done true dashboard.

    What needs improvement?

    I do not seeing any areas that need improvement.

    For how long have I used the solution?

    I've used it for two years.

    What was my experience with deployment of the solution?

    Not at all.

    What do I think about the stability of the solution?

    Not at all just make sure you using a proper model for your environment, as you don't want to overload the firewall.

    What do I think about the scalability of the solution?

    If you are overloading the firewall, you need to buy the next model as there is no upgrade path.

    How are customer service and technical support?

    Customer Service:

    It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to the tech, who has access to your environment.

    Technical Support:

    10/10.

    Which solution did I use previously and why did I switch?

    I used Checkpoint, Cisco ASA, Palo Altos, Juniper. To configure the devices you need days, to spin up Meraki Firewall you need minutes.

    How was the initial setup?

    It's very simple.

    What about the implementation team?

    We did it in house, across five offices and the data center.

    What was our ROI?

    It saves time on spinning up new offices, and on managing the firewall.

    Which other solutions did I evaluate?

    Juniper switches.

    What other advice do I have?

    I will never go back to any other solution. Right now our corporate network, across the five offices and the data center, is 100% Meraki, Meraki Firewalls, Meraki Switches, and Meraki APs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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