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Meraki MS Switches OverviewUNIXBusinessApplication

Meraki MS Switches is #7 ranked solution in top Ethernet Switches. IT Central Station users give Meraki MS Switches an average rating of 8 out of 10. Meraki MS Switches is most commonly compared to Aruba Switches:Meraki MS Switches vs Aruba Switches. The top industry researching this solution are professionals from a comms service provider, accounting for 28% of all views.
What is Meraki MS Switches?
The Cisco Meraki MS brings the benefits of the cloud to networks of all sizes: simplified management, reduced complexity, network wide visibility and control, with lower operational cost for campus and branch deployments. Cisco Meraki access switching is available in both Layer 2 and powerful Layer 3 models. Mission-critical features like deep, Layer 7 application visibility, network topology, virtual stacking, QoS for business critical applications, 802.1X access control, and more are present in all models.

Meraki MS Switches is also known as MS220, MS320, MS420.

Meraki MS Switches Buyer's Guide

Download the Meraki MS Switches Buyer's Guide including reviews and more. Updated: November 2021

Meraki MS Switches Customers
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Meraki MS Switches Video

Archived Meraki MS Switches Reviews (more than two years old)

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EL
Delivery Engineer at a tech services company with 11-50 employees
Reseller
Excellent visibility, good configuration capabilities and very good technical support

Pros and Cons

  • "The solution's most valuable aspect is the ease of stacking. The configuration on the MS Switches is very good, as well as its ability to assign the LANs."
  • "The solution needs to improve its ability to back up the auto-configuration."

What is our primary use case?

We primarily use the solution for clients who need LAN access points.

What is most valuable?

The solution's most valuable aspect is the ease of stacking. The configuration on the MS Switches is very good, as well as its ability to assign the LANs.

The visibility of the solution is very good.

What needs improvement?

The solution needs to improve its ability to back up the auto-configuration.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

The stability of the solution is good. I'd rate it nine out of ten.

What do I think about the scalability of the solution?

The solution is easy to stack, which makes it scalable.

How are customer service and technical support?

Overall, the solution's technical support has been helpful. They will stay with you for hours to help you sort out any issues and will help to review or check if the configurations are good.

Which solution did I use previously and why did I switch?

We also use HP switches. We use both for various clients and which we use is largely based on the client's budget.

How was the initial setup?

The initial setup is quite easy. The time it takes to deploy depends on the configuration requirements. It can take anywhere from 15 minutes to two hours. You only need one to two people to set it up.

What's my experience with pricing, setup cost, and licensing?

There's a license fee. Sometimes you have to pay for extra services on top of that.

What other advice do I have?

In terms of advice, I'd tell others to make sure they take a screenshot of their configuration if they don't have a good backup for the platform.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
RE
Head of IT at a tech services company with 201-500 employees
Real User
Excellent technical support and relatively stable, but has expensive pricing

Pros and Cons

  • "The technical support is very good. They offer some of the best support on the market."
  • "The solution needs to improve its scalability."

What is our primary use case?

We primarily use the solution for our production, mainly our processing, and for some internal uses surrounding the sovereignty of data. 

What is most valuable?

The technical support is very good. They offer some of the best support on the market.

What needs improvement?

The pricing of the product needs to be improved. I find that Cisco products are usually priced quite high.

The solution needs to improve its scalability.

For how long have I used the solution?

I've been using the solution for between three and five years.

What do I think about the stability of the solution?

The solution is stable most of the time, but occasionally we have faced unpredictable issues that has affected the solution's stability for a short time. This has happened only two times over the last five years.

What do I think about the scalability of the solution?

The solution is not scalable. If you need to scale, you need to change the equipment. Currently, about 100 users in our company are using Meraki MS switches.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is complex. We needed some specialized techs who were familiar with the setup.  We have very complex architecture, therefore it took us a few weeks to deploy the solution.

What about the implementation team?

At first we had the assistance of an integrator, but afterwards, we handled the implementation by ourselves.

What other advice do I have?

We use the on-premises deployment model.

My advice to others would be that they have good knowledge of Cisco products before attempting to implement the solution. This is most important for successful deployment.

I'd rate the solution seven out of ten. I'd rate it higher if it offered better scalability and more competitive pricing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
SYMONPHARES
Technical Manager at a tech services company with 1-10 employees
Real User
Network Connectivity with Cloud Management and Inbuilt Visibility

Pros and Cons

  • "The most valuable features are the cloud management, the monitoring, and the visibility available on the report's facts on the cloud controller."
  • "The quote-building process is challenging and it needs to be simplified."

What is our primary use case?

The primary use case is for local network connectivity for our customers.

What is most valuable?

The most valuable features are the cloud management, the monitoring, and the visibility available on the report's facts on the cloud controller.

What needs improvement?

The quote-building process is challenging and it needs to be simplified.

It is difficult to create a bill of materials and there should be a bundled solution. You still have to select different items from certain locations to build the solution. You can end up leaving out certain items that are needed unless you understand how everything works. Examples are the power supply and the power cable, which are not on the list by default. There should be a top-level part number that allows you to put all of the options that are available, rather than selecting each and every item separately and putting them together.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

This solution is stable. I haven't had any issues.

What do I think about the scalability of the solution?

This solution is scalable. It is easy to expand. 

Once the implementation is done and you have endpoints, then you can easily move configurations or copy from one site to another.

We have five to ten IT managers using this solution.

How are customer service and technical support?

I am satisfied with the customer service and technical support.

How was the initial setup?

The initial setup was straightforward.

This solution is deployed on-premises, but it is cloud-managed.

What about the implementation team?

To implement this solution, I had the help of an integration company and I am not an end-user.

While I had assistance in the implementation, I didn't feel that I needed it.

What other advice do I have?

This is a solution that can be considered for starting a small environment, to a large environment because it is easy to scale and it gives them the inbuilt visibility that comes with the solution.

There is also the ease of integration and migration from the unfinished to the defined environment.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Darren-Sinden
Solutions Specialist - Enterprise Networking & SD-WAN at a tech services company with 201-500 employees
MSP
Pushing out policies from a single location is an easy way of leveraging utilities and resources

Pros and Cons

  • "The product provides a single-pane-of-glass in for management of wireless, security, and switching from multiple devices."
  • "Communication of compliance risk is awkward at best and threatening at worst. It needs to be addressed."

What is our primary use case?

When I'm advising customers on solutions I have to know what they need. If they are happy using a cloud management platform and they are looking at running more than a single line of business, then having the web portal with Meraki is a simple solution. It provides a single-pane-of-glass in terms of management. It is easy to switch between the wireless, the security, and controlling the switching if they own all of those different technologies provided by Meraki. With other vendor brands, you might find that the operating cost would potentially increase due to them having to manage different platforms.

What is most valuable?

The most valuable feature for us are the APIs. Development there has been very exciting and now we can actually drill down to client levels. What that means is that when I look at the portal I can drill down to the users that are logged on to the network and see what they are using the network for. It is very valuable to us and the client to have that ease of use and the capability of providing high-level service and service quality on the switches. It is a nice and easy way of leveraging utility and resources by pushing out policies from a single location to wherever my Meraki devices may be.

If I was an IT manager and I had sites globally, Meraki would be a perfect fit. I could reach the devices that are overseas without me or anyone else having to touch them. It is very much like zero-touch deployment, which is fantastic. An obvious bonus is that this capability is still backed by Meraki R&D with talented teams to support it. When changes and new features come out, I don't have to worry about doing software upgrades on devices because it's all done in the cloud. They just load it up and on you go. Of course, many other things are happening with Meraki and other developments that they are working on with Cisco. The whole story will come out in the resolution of what they choose to do on the security side of things and what capabilities you can gain by using Cisco and Meraki together.

What needs improvement?

A complaint that I might have about the services is the compliance risk response. If I or our clients put too many devices on a network, threatening emails get triggered by Meraki saying that we are out of compliance. It can put unnecessary fear into the customer of the product that their services will be curtailed or that they will have to pay escalated fees. The customer in turn then pushes the problem on to the reseller — us — which can create an awkward situation. We are seen as a less-trusted advisor because what we provided was poorly planned. I think there is a major problem with warning clients in that way. I've started hearing customers wishing that they had not gotten into a subscription just because of that policy. It is all well good having a subscription policy but making customers edgy is making some consider switching away from Meraki. Losing customers due to the means of enforcement of the subscription service is pretty ill-advised.

I think one of the things that Meraki started to develop and then held back on is unified communications. Meraki started beating the drum about using Meraki for VoIP (Voice over Internet Protocol) and then they suddenly stopped it. It would be nice to actually see that coming to the market, especially in the EMEA (Europe, the Middle East, and Africa). With Cisco's acquisitions such as Broadsoft, Meraki could potentially invest in that technology, so they would be able to provide a voice platform backed by Cisco. It could be an excellent situation and fulfill their promises at the same time.

For how long have I used the solution?

We've been using this switching solution since Cisco purchased Meraki about six years ago.

What do I think about the stability of the solution?

There's been a couple of challenges with the stability of the solution. For example, a year ago some of the software products that were going into the switches were not functioning as expected. You cannot really fault the product for that exactly. They are nine out of ten in terms of stability. You turn them on, they work, they get along with other components, and they keep working.

What do I think about the scalability of the solution?

Meraki is scalable but it's only seen as a stackable switch solution. The one thing is the mid-market where obviously Meraki has traditionally had most of their focus on. So, when you buy switches and you want to scale, you have to have them in switch stacks. What Meraki hasn't done — and missed a bit of an opportunity in my opinion — is they've not really developed a low form factor switching solution in the form of a chassis switch. I think that could open up a massive opportunity for Meraki in terms of being seen as more of an enterprise solution.

As far as our own scaling we have seen their numbers grow in terms of selling their solutions whereas we've seen other lines of business that decline. So, I'd say that we've definitely seen exponential growth in sales of Meraki as a solution. More and more customers whom I talk to get to the point of serious consideration and go through the finer processes of discovering what Meraki is all about. People who choose it seem to like it so much that they stick to it. I think the only time I've really seen a compelling reason for not going with Meraki is that the security with regards to firewalls is still Meraki solutions. They really don't quite compete with Cisco and their ASA (Adaptive Security Appliance) technology.

In any case, we do continue to have plans to scale our usage of this solution for us and our customers.

How are customer service and technical support?

I have not been in contact with Meraki support directly. I do know that there are lots of different ways to actually reach out to support people. Meraki now sells different levels of supports so that you can choose a level that will fit your needs. Obviously, as partners, I've got all the contact details. There is also the Make a Wish feature within the portal that we can use to ask for a special request. They seem to be switched on in terms of what they do and how they do it. All the technicians seem young and very knowledgeable in terms of their areas of expertise.

How was the initial setup?

The installation is straightforward. There are some simple rules of a sort that you have to use. And, of course, Meraki does make it easy. If the opportunity that an end-user is working on is large enough, then there may be a reason to look into training courses that Meraki offers. They offer these in order to help customers in terms of adopting, managing, and expanding their use of the technology. 

A lot of configuration can be done on the cloud before actually having the switches go live. When the switches go live and the license has been activated, then you actually push the configurations on to the switches. From that point of view, I think it is just a great mentality that Meraki has got now around using the portal.

What about the implementation team?

Of course, as partners, we do our own implementations. Our clients often need assistance from our side or from integrators for the deployments. A lot of the time our position with clients is more advisory. The customers know what they know. What they don't know and understand is what they haven't seen before. Some customers like to just dive in and try and work it out for themselves. I've seen clients on the other end of the spectrum where they need help in terms of redoing IP addressing schemes. What they need is some assistance with regards to making sure that it is all configured correctly and doing testing as they are doing the migration from one type of switch to another type of switch. The depth of our involvement all depends on the customer's skills. But even being trained as a Cisco CCNA (Cisco Certified Network Associate) doesn't necessarily mean you are going to be able to get straight to doing a Meraki installation.

Which other solutions did I evaluate?

As a reseller, evaluating options is somewhat built into the business structure. I deal with Meraki, Aruba, and Cisco around enterprise networking, security, voice, and wireless.

What other advice do I have?

My experience with Meraki goes back to the MS-1 series. That's when I first took the original Meraki training course and got the CMNA (Certified Meraki Networking Associate) certification. We got to play on the newest series of switches around at that time. Those have already gone past their lifecycle. We participate in ongoing training now and continue to get a look at the latest versions of the Meraki switches and get to know early on what is happening in terms of new development. The product is now becoming more of a hybrid with Cisco and other vendor products rather than just purely focusing on Meraki as a stand-alone solution.

If I have any advice for people considering the product, it is to jump on board and don't look back. If you're after a platform that is completely cloud compatible, a solution that will allow you to manage it from anywhere you need to be, then it's definitely a step in the right direction going forward. Meraki seems to cover most things. It takes away the need for CLI (Command-line Interface) which is obviously an aging technology that people were using a decade ago. Now it is a web-based interface and it is available on many different devices. You can now take management anywhere you go. How you push it out affects what you can do with it. Visibility and control are fantastic from Meraki.

On a scale from one to ten where one is the worst and ten is the best, I would rate Meraki switches as an eight out of ten. How good it serves a purpose depends on the use case. For different use cases and different scenarios, I'd give it a different rating. For example, if it is deployed for a data center, then I would rate Meraki very low because the product is not designed to be a data center switch. If I'm using it for total visibility in terms of applications and controls and what is happening on a network, then I rate it very high. For that, I'd give it as much as a 10. Its rating is all about the use case.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
SV
Network Administrator at a leisure / travel company with 1,001-5,000 employees
Real User
It is stable and the technical team always solves our issues

Pros and Cons

  • "The solution has been very stable so far."
  • "It could be easier to use and easier to implement."

What is our primary use case?

Our primary use case of this solution is for connecting desktops to LAN.

What is most valuable?

I like the feature that allows us to copy conditions from one port to another.

What needs improvement?

I would like to see some automation and better integration with the editing tool.

What do I think about the stability of the solution?

The solution has been very stable so far.

What do I think about the scalability of the solution?

For our current state, the solution has good scalability. We have around 400 users in our company. We use five people for maintenance. We don't have immediate plans to increase our usage, but perhaps after four or five years. 

How are customer service and technical support?

The technical support is a good four out of five. Sometimes it takes some time for them to respond. Perhaps because of a backlog. But they always deal with the issues. 

How was the initial setup?

The initial setup was straightforward and the entire process took maybe four or five hours. We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

We pay an annual subscription fee.

What other advice do I have?

My advice to others would be to try the solution. Most of the features are cloud-based so it's easy to manage it from anywhere - even from your mobile. I rate the solution an eight out of ten. There are still some developments that need to be done. It's not perfect. But from a personal perspective, I can say that they are a good eight. Additional features that I would like to see included in the next release of this solution, is if they could create different teams for different standards, some API integration solutions, and other different applications. It could be easier to use and easier to implement. Perhaps they can also add automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Shan Anan
IT Manager at a wholesaler/distributor with 201-500 employees
Real User
Top 5
User-friendly and stable with a fast responding technical support team

What is our primary use case?

We primarily use the solution for testing.

What is most valuable?

The solution is very user-friendly.

What needs improvement?

The solution could be simplified a bit.

For how long have I used the solution?

I've been using the solution for nearly two years.

What do I think about the stability of the solution?

For our purposes, the solution is stable.

What do I think about the scalability of the solution?

The solution isn't scalable. 

How are customer service and technical support?

I've had to contact technical support a few times and they have always been helpful. How long they take to respond depends on the time of the call. If I'm calling at off-office hours I can get answers quickly, but during actual office hours, there is a little…

What is our primary use case?

We primarily use the solution for testing.

What is most valuable?

The solution is very user-friendly.

What needs improvement?

The solution could be simplified a bit.

For how long have I used the solution?

I've been using the solution for nearly two years.

What do I think about the stability of the solution?

For our purposes, the solution is stable.

What do I think about the scalability of the solution?

The solution isn't scalable. 

How are customer service and technical support?

I've had to contact technical support a few times and they have always been helpful. How long they take to respond depends on the time of the call. If I'm calling at off-office hours I can get answers quickly, but during actual office hours, there is a little bit of a delay.

Which solution did I use previously and why did I switch?

We previously used HPE. We switched because we received a gift voucher after attending an IT Expo.

How was the initial setup?

The initial setup is straightforward. You only need two people for deployment and maintenance.

What about the implementation team?

I handled the implementation myself.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is fair. The licensing is paid on a yearly basis.

What other advice do I have?

We use the MS 250 and 425 series.

I'd rate the solution nine out of ten. Switches wise, I'm really happy with the product. It is more user-friendly than competitors and I can do everything myself. That's why I prefer it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SM
Sr. Presales Consultant at a integrator with 501-1,000 employees
Real User
Easy to deploy with a cloud-accessible web-based interface

Pros and Cons

  • "The management is cloud-based so you do not have to be on-premises to work with it."
  • "There is not much training available for this solution."

What is our primary use case?

We are a system integrator and this is one of the solutions that we provide to our customers.

What is most valuable?

This is a very easy solution to deploy.

The management is cloud-based so you do not have to be on-premises to work with it.

It is easy to configure using the cloud-accessible web-based interface.

What needs improvement?

The licensing would be improved if shorter terms were offered.

There is not much training available for this solution.

Better online and remote support is needed.

I would like to see support for IoT.

We need to be able to add an access point without requiring an additional controller.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

This solution is quite stable but you must coordinate with a remote site where engineers have administrative access to the features. This makes it easy to repair in case of an emergency.

What do I think about the scalability of the solution?

I have two or three projects that are using this solution. One of them has twenty-five hundred users.

How was the initial setup?

The initial setup of this solution is straightforward as long as you have a good technical person. 

What's my experience with pricing, setup cost, and licensing?

The DNA subscription is a three-year minimum term.

Which other solutions did I evaluate?

This solution is better than the Cisco Catalyst switches.

What other advice do I have?

This is a solution that I definitely recommend but since it has limited information available on the web site, it is a bit difficult to configure the licensing.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
MM
Security & ICT Product Manager at a comms service provider with 201-500 employees
Real User
Easy to configure and deploy but is expensive

Pros and Cons

  • "The interface is great. It's easy to understand for the customer."
  • "Sometimes there's a problem with the pricing model they use. They should work to fix this."

What is our primary use case?

We primarily use the solution to connect access points.

How has it helped my organization?

We are Cisco partners, so we are using this product in order to provide services to our customers. As a Cisco partner, we get support from Cisco and that's why we are using and selling this product.

What is most valuable?

The solution is easy to configure and to deploy.

The interface is great. It's easy to understand for the customer.

What needs improvement?

The solution doesn't offer anything different from any other solution. It's not a unique product.

Sometimes there's a problem with the pricing model they use. They should work to fix this.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We primarily use the solution for small and medium customers, so we don't deal so much with scalability. For our purposes, a couple of switches are enough, in most cases.

How are customer service and technical support?

We've never had to contact Cisco's technical support.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup was straightforward. Deployment takes a few days. For us, it took five days. It's more internal processes than the complexity of this solution that makes it take the amount of time it does.

What other advice do I have?

We use the on-premises deployment model for small and medium-sized businesses.

In terms of advice to others, I'd suggest they push very hard for a discount. Other solutions are working really well, so discussion about discounts in relation to approaching customer-based projects is a good idea.

I'd rate it seven out of ten. I'd rate it higher, but the pricing isn't great. From a technical perspective, however, it meets all my needs.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Remigiusz Gorecki
Data Center Presales Engineer at Integrated Solutions
MSP
Easy to use and learn, but it needs more configuration options and the price should be lowered

Pros and Cons

  • "The most valuable feature of this solution is the interface because it is very simple and easy to learn, even for somebody who hasn't seen it before."
  • "This solution is too simple for some cases, and there should be more configuration options."

What is our primary use case?

Our primary use for this solution is cloud management. It is very comfortable for our customers when they have a remote office and can manage the switch from the access point.

This solution is an on-premises deployment model.

What is most valuable?

The most valuable feature of this solution is the interface because it is very simple and easy to learn, even for somebody who hasn't seen it before.

The remote management from the cloud is very good.

The security features are very good.

What needs improvement?

The price of this solution should be improved.

This solution is too simple for some cases, and there should be more configuration options.

For how long have I used the solution?

I have been using this solution for six or seven years.

What do I think about the stability of the solution?

I do not recall any service action, so this solution appears to be stable.

What do I think about the scalability of the solution?

This solution is scalable if we're talking about one component with many remote offices. However, if we're talking about a company with a large headquarters then I can find better solutions.

There are dozens of users for this solution at the company in Poland, perhaps up to one hundred.

How are customer service and technical support?

When I contacted technical support a long time ago, it was very good. The last time I spoke with them, something had changed at it was not as good. It was not bad, either. Meraki is a simple product, so many of the service actions are a product replacement.

How was the initial setup?

The initial setup of this solution is easy. It is also easy to configure and deploy.

The complexity of the deployment depends on the configuration, but it will take a maximum of an hour to deploy.

What's my experience with pricing, setup cost, and licensing?

This is not a cheap solution.

What other advice do I have?

Every customer has different environments and requirements, but it's a good product for most solutions.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PieterGrootendorst
Technical Consultant at GMA
MSP
Scalable solution but the deployment is restrictive and comes with problems

Pros and Cons

  • "This is an OK solution for small to medium-sized businesses with no IT staff."
  • "This product depends on a cloud connection in order to function. If you have an unstable internet connection or other connectivity issues the product will not function as expected."

What is our primary use case?

We use the solution for switching only because it was already in place at an organization we took over who sold Meraki. We continue to use the Meraki solution as switches on that network.

What needs improvement?

Personally, I don't like the product because I don't like the idea of losing all functionality if your license for the cloud is not current and paid or if the cloud cannot be accessed. I wouldn't recommend these switches for most organizations because the cloud-based deployment is restrictive and comes with problems. The only reason I can see choosing this product is if your organization is totally non-IT, on-premises and you are comfortable leaving IT services in the hands of somebody else.

Realistically, the pricing should be improved to match the services and features provided. This also should be enhanced so that you are able to use the product when there is no cloud connectivity.

Because of dependence on the cloud, my strongest advice to people considering this solution is to make sure you have a reliable internet connection.

As far as future improvements to the product, it is not a concern for us as we are not doing additional installations at this point and would probably hope, instead, to phase out the use of the product.

For how long have I used the solution?

We have been using this solution only for the last year.

What do I think about the stability of the solution?

I have not experienced any bugs while using the product, but in trawling the internet for more information and doing some research, it seems that there can be a lot of problems with this solution. We have not experienced any of these problems ourselves.

What do I think about the scalability of the solution?

The product is scalable and can work if you're a small to medium-sized business. I wouldn't want to use Meraki in an enterprise network. At the moment we have about six clients sites where the Meraki device is used for storage. That is a total of about 40 or so end-users. 

How are customer service and technical support?

I have not had the reason to use customer services or technical support.

Which solution did I use previously and why did I switch?

We are currently using Meraki at some sites but we are also using NETGEAR. NETGEAR is our preferred switch kit. We normally would prefer not to use Meraki at all. We were forced to use it because a customer we took over already had the Meraki switches.

How was the initial setup?

The initial setup can be straightforward if you don't make it too complicated by trying to do a lot of customization. The entire setup took us about four hours.

What about the implementation team?

We did not use a vendor team for the implementation, we did it ourselves.

What's my experience with pricing, setup cost, and licensing?

With the solution that we currently have, I think it costs about 1,200 pounds a year. They bill on a yearly basis. There are no licensing costs in addition to the standard yearly licensing fees, but of course, you have to buy the kit. It is the nature of this type of product to require that type of initial capital expenditure.

What other advice do I have?

It is very important that people considering this solution have or can implement a very reliable internet connection. The product needs this to access the cloud.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a six. It is just too limited to be rated any higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Alexander Ernst
IT Manager at IMP Bautest AG
Real User
Offers ability to configure multiple switches in one step which is an incredible feature

Pros and Cons

  • "This is a sophisticated product with easy configuration that can save time and effort."
  • "The pricing needs to be more competitive with other products on the market."

What is our primary use case?

We've chosen the Meraki product because the configuration is very simple. They are Cisco products, so we are sure of their reputation, the quality, the brand, the performance, and the support.

What is most valuable?

What we like best is that the product makes configuration easy. We can configure a whole bunch of switches or ports at the same time. For example, if we select 200 ports and change some parameters, these options will be applied two minutes later on every branch anywhere in the world where we have selected the switches. This ability to configure multiple switches in one step is an incredible feature.

What needs improvement?

One simple way to improve the product is to reconsider the price. They are more expensive than their competitors. You have to take into account that it is Meraki by Cisco and they know they are the best and that if you need a less expensive solution you can buy other products. If you want the best, you have to pay for it. But certainly they are a bit more expensive than the competitors.

For how long have I used the solution?

We have been using this solution for one-and-a-half years.

What do I think about the stability of the solution?

For us, this product has been very stable. We have had zero problems concerning stability.

What do I think about the scalability of the solution?

This solution is currently serving about 270 users within our company. I think the product is very scalable and it would not matter how many users we add.

How are customer service and technical support?

I have been in touch with technical support. The support is of course in English because they are an English speaking company, but the support was all very clear to me. The resolution of our issue was easy and it took maybe about 30 minutes for issues I called about. With any problems or questions that we had, they were there to help and we had a fast resolution every time. So personally I am very happy with the support.

Which solution did I use previously and why did I switch?

Before we switched to Cisco Meraki, we were using Hewlett Packard Enterprise Switches. They are not cloud-managed and it's not a software-defined network solution. I don't know if we can compare these one-to-one. But we did make the change because we thought it was a better fit for our network model and the solution was a better fit for our ultimate goals.

How was the initial setup?

The initial setup was very easy. We deployed eight switches with about 350 ports. Configuration of that took about two days.

What about the implementation team?

We did not need help from the vendor or an installation team. I did it by myself.

What's my experience with pricing, setup cost, and licensing?

I know that Cisco is a bit more expensive than its competitors. I know that we bought a license for a three-year term and that you can get discounts based on the length of the term. However, I do not know the exact amount that we pay.

Which other solutions did I evaluate?

Actually, we did not consider other solutions when we decided to make the switch. I had read many things about Cisco Meraki and a lot of my colleges are using this solution. I went to visit some places that were using the solution and they showed me what it could do. I was satisfied with what my colleagues showed me about the solution when I was at their businesses and we bought the solution based on that impression.

What other advice do I have?

My advice to other people who are looking into this solution is that if they need a fast, scalable and easy-to-manage solution, they can buy a Cisco Meraki product. They pay the price for the quality of the product and the ease of use. It is not the cheapest, but it is the best. Maybe the time you save in configuration and use over other products is worth the extra cost.

On a scale from one to ten where one is the worst and ten is the best, I would rate Meraki Cisco as a nine. It is not a ten because of the price and if you give ten of ten points there is no room for improvement. Everything can improve, even the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
It has an automatic firmware upgrade, but it doesn't have an upgrade path for the hardware.

What is most valuable?

  • All the switches managed from one dashboard, forget about CLI
  • One-click changing VLAN
  • Aggregate ports, I can easy see what is connect to each port on the switch,
  • I can see how the bandwidth is used
  • Automatic firmware upgrade
  • Adding new switch takes less than 10 minutes

How has it helped my organization?

We have about 20 switches across five offices in USA, Europe and India, and we can all manage all of them from one dashboard. No more spending time on the firmware upgrade, it is automatic, and the switches just work!

What needs improvement?

  • Management
  • Maintenance
  • Support

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Unfortunately, they don't have an upgrade path, so if you need higher model, you need to buy a new one.

How are customer service and technical support?

Customer Service:

10/10.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

  • Dell
  • Cisco
  • Arista

How was the initial setup?

It is very easy, just add the switch to your dashboard network and you ready to go. And you don't need to be a network expert to do it.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

  • Arista
  • Juniper

What other advice do I have?

I hope they will have an upgrade path soon. For example, we bought a switch, and after two months we needed to upgrade it to the model with 10GB ports. Unfortunately Meraki said that we can upgrade because it is over 30 days, but we needed buy new switch.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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