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Paul Woods
Founder at SDWAN Clan
Real User
Top 5Leaderboard
Very useful central dashboard, fantastic documentation and community, and easy to use and configure

Pros and Cons

  • "We are using the MS425 series. We like the ease of use, ease of administration, and central dashboard. Meraki also has fantastic documentation and community. With its central dashboard, we can deploy a generic configuration across hundreds of switches, rather than doing it in the old school way where an individual or a group of engineers would log onto each device via CLI, which takes a long time. So, everything is connected."
  • "It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy."

What is most valuable?

We are using the MS425 series. We like the ease of use, ease of administration, and central dashboard. Meraki also has fantastic documentation and community.

With its central dashboard, we can deploy a generic configuration across hundreds of switches, rather than doing it in the old school way where an individual or a group of engineers would log onto each device via CLI, which takes a long time. So, everything is connected.

What needs improvement?

It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy.

For how long have I used the solution?

I have been using this solution for the last nine months.

What do I think about the scalability of the solution?

It is probably not as scalable as Cisco Catalyst 9000 Series, which includes the 9200s, 9300s, and 9500s. Its security requirements aren't as strong as the Cisco DNA portfolio. 

Globally, we have about 3,000 users. We're on a five-year subscription. As and when the business requires more, we will increase its usage. We will no doubt adopt the same solution because that's our LAN standard now. It is the global standard.

How are customer service and technical support?

We didn't need their support, but I do know that for any questions, they're normally very helpful. There are lots of configuration guidelines and best practice documentation. Meraki has fantastic documentation and community.

Which solution did I use previously and why did I switch?

I'm currently trying out Cisco 9000 Series Catalyst Switches because this particular customer was stung by a ransomware attack. So, they're looking to lock down every single portion of the network, and they want everything to fall under the banner of a zero-trust network with lots of security tools, agents, and hosts.

How was the initial setup?

It is very easy to install. You probably could get away with zero-touch provisioning or plug-and-play. All the profiles are pre-configured on the central dashboard, and then a non-technical person could be on-site and plug everything in based on how you've drawn things out in a topology drawing. After that, you just take the reins and just check, and that's it.

What other advice do I have?

A lot of customers deploy it during LAN refresh. When Meraki came out, they were the best cloud-based access point. Everything was centrally managed through the central dashboard. It was a cloud-based wireless LAN controller. Then they started to infiltrate into the LAN switching arena. So basically, everyone wants a single pane to administer their network, and that's what you can get with Meraki. It is a single pane incorporating everything from switches to access points to even routers, which are MX SD-WAN.

I would recommend this solution if security is not paramount. If you're a secure industry or a technology company where you want a bit more security, it is probably not suitable for you. It is suitable if you're in retail or manufacturing where security isn't paramount.

I would rate Meraki MS Switches an eight out of ten because they're really easy to configure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AI
Director, Network and Telephony at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Easy to use, good visibility, an awesome dashboard, and good support

Pros and Cons

  • "It is easy to work with."
  • "I would like to add a voice capability to Meraki, to make a call or receive a call."

What is our primary use case?

I use this solution at work and in my house. The network in my house runs on Cisco Meraki. I use it to connect my home network to the internet.

At work, we use it to connect the users, their network, and their computers to the network.

What is most valuable?

It is easy to work with. 

The dashboard is awesome. It provides you with very rich information, and when it comes to troubleshooting, it provides you with a wealth of information on the network about what is going on.

It tells you what traffic goes out and what traffic comes in.

It's very good. It provides you with a very deep look and there is a lot of good information if you need it.

What needs improvement?

I would like to add a voice capability to Meraki, to make a call or receive a call. It can be done in the software or some type of hardware.

The switches have wireless, routers, firewalls, and SD-WAN. They have also added cameras to their product lines, as well as the sensors in their product lines.

I like to see to add some voice capability to complete the circle. That would make them complete in terms of having the ability to make a phone call. For example, if I am buying their products and I need a phone, then I would have to go buy a phone from another vendor. 

It would be nice because if I had a phone added then I would need to go to any other vendor. 

I would have one dashboard where I could see my sensors, my firewall, my switches, my wireless, and I can see the switch, I could see everything. I wouldn't need to go to the dashboard to look at my phone activity. It would all be on one dashboard and involve one vendor.

For how long have I used the solution?

I have used Meraki MS Switches for many years.

I am using the latest version.

What do I think about the stability of the solution?

Meraki MS Switches is a stable product.

What do I think about the scalability of the solution?

Meraki MS Switches are scalable.

How are customer service and technical support?

The technical support is awesome. When you send an email, they respond quickly. They run 24/7.

How was the initial setup?

It is easy to set up.

It is so simple that anyone could install it.

What's my experience with pricing, setup cost, and licensing?

I don't have an issue with the price of this solution.

Which other solutions did I evaluate?

I am currently doing research to see what technology would be best suited for a particular issue that we are facing.

What other advice do I have?

I haven't experienced any problems with this solution. 

If I had, I would have switched to another vendor, and I wouldn't use it at home.

I use it at work and at home and I don't have any issues.

I would rate Meraki MS Switches a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Majid Yousuf
Sales Engineer at Logicom
Real User
Top 5
Good cloud management and excellent performance, but the technical support needs to be clarified

Pros and Cons

  • "The performance is pretty good."
  • "Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need."

What is our primary use case?

We primarily use the solution for switches for our clients.

What is most valuable?

The cloud management on the solution is very good.

The Wi-Fi 6 for access points is excellent.

The performance is pretty good.

We've found the initial setup very simple.

The stability of the solution is quite good.

The scalability potential of the solution is great.

What needs improvement?

Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need.

I'd prefer if they'd go for Layer 3 features. We do not have access to these yet. Aruba, for example, offers full Layer 3 features.

For how long have I used the solution?

I've been using the solution for about a year at this point. It hasn't been too long just yet.

What do I think about the stability of the solution?

The solution is very stable. The performance is reliable. It doesn't have any bugs or glitches. It doesn't crash and freeze.

What do I think about the scalability of the solution?

The scalability of the solution is rather good. If a company needs to scale, it can do so with ease.

We typically work with small and medium enterprises.

How are customer service and technical support?

There isn't a convenient first-hand way to communicate with technical support right now. The tech support is mainly through Cisco - which is very quick typically. However, with Meraki, which is separate from Cisco, customers can only directly contact support through dashboard licenses and they can't open a case with Meraki effectively. They don't know how to reach the right people, and so they come to us, the distributors, to get answers. We need to advise them to go directly to Meraki technical support as we are not in a position to help them, and they tell us they can't, that Meraki is not available. 

Meraki needs to make their technical support policies and processes very clear and to communicate this to their clients so that their clients know how to reach out when there are issues. It shouldn't fall to us.

Which solution did I use previously and why did I switch?

We did not previously work with other solutions, although we are looking at a few options now. We're considering something in two months or so.

How was the initial setup?

The initial setup is not complex. It's very simple and easy to set up. It's straightforward.

The deployment and management are very easy.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing can be high on Cisco. There are options, such as Avaya, that can be a bit lower. The pricing of this solution isn't too bad.

What other advice do I have?

We are a Cisco partner.

We primarily use the solution in our client companies. We don't use the solution ourselves.

I'd recommend this solution to smaller companies and enterprises. For larger-scale organizations, such as campuses, Cisco Catalyst may be better.

Overall, I'd rate the solution at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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RS
Lead Engineer at a tech services company with 51-200 employees
Real User
Top 10
Functions well, easily scalable, and installation simple

Pros and Cons

  • "I have found the solution to be stable."
  • "In this solution, you are lacking a feature that Cisco Classic has that allows you to save your configuration with a serial cable."

What is our primary use case?

This solution is suited for the cookie factory just around the corner and up to including multinational organizations with locations spanning around the globe.

What is most valuable?

The solution is a switch and many of them do the same operations, it connects devices together.

What needs improvement?

In this solution, you are lacking a feature that Cisco Classic has that allows you to save your configuration with a serial cable.

In some deployments, I would like stacking to act like RAID 1 but not if you are updating the firmware of one switch in a stack. Stacking and switches with Meraki, they need to improve on this. I had a different experience with Extreme Networks which behave completely different.

For how long have I used the solution?

I have been using the solution for approximately three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is plug and play. If you want to upgrade, all you do is plug it in and it works.

How are customer service and technical support?

In my experience, they sometimes reply with a proper answer and others they reply with, "You can always file the I wish button request" I am confused why an organization would push automatically scheduled release candidate firmware. They tend to be too pushy. After this, I have to look at every customer individually and cancel those updates, which does not make sense to me.

Which solution did I use previously and why did I switch?

I have used Extreme Networks and Cisco products in the past, some of the features are better than this solution in Extreme Networks and Cisco's licenses will not expire like they do in this solution.

How was the initial setup?

The setup was as easy as a setup can be, we had no issues.

What's my experience with pricing, setup cost, and licensing?

The licensing element is not favourite with Meraki. My opinion is if you buy something, it should be yours, and not if the license expires, the lights go out, or you might not be able to manage it anymore. The licensing is purchased on a one, three, five, and seven year basis.

What other advice do I have?

Switches are switches, they do what they say they do on the box. I do recommend this solution If you are looking for something easy, and do not mind having to renew your license or else you will not be able to manage it anymore. Then this solution could be a good fit. Cisco Classic 2900 Series and the likes, they just keep on going. Unless you really need support, that is extra, but at least functionality will not expire with the license.

I rate Meraki MS Switches an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Joel Masocha
IT Manager at a construction company with 10,001+ employees
Real User
Top 5
They're not expensive and configuration is very easy

Pros and Cons

  • "These switches are not expensive and their configuration is very easy. You can provision them on the dashboard, then you just connect them to everything."
  • "Some people would have some reservations about the yearly subscription. Maybe they could offer an option of having a one-off or perpetual license to let people test it and see how it goes."

What is our primary use case?

We are using the Meraki MS120, MS425, and MS355 switches. We currently have a mixed environment with Cisco switches as well as these Meraki switches. We're replacing them one by one to see how well they perform. So far, we have only configured the MS120, which are the eight-port switches. We have some poor equipment, so we are replacing the existing switches. There are fewer network ports that are required, so we've set up these first.  

 We haven't yet finished setting up the MS425. They're supposed to work as the core of our network, replacing the 38 switches that we have on the core. They haven't been configured on the network. We're still trying to just do tests and see if they will work. The MS355 are supposed to be on the distribution, so we haven't configured those, either.

What is most valuable?

These switches are not expensive and their configuration is very easy. You can provision them on the dashboard, then you just connect them to everything. It picks up from there. Management is easy.

What needs improvement?

I wouldn't say I'm in a position to talk about any improvements because I'm still learning. We're still on the learning curve, so we have not implemented a lot of the things that we can do with the other switches. But I'm sure that maybe during the course of the next month or two, we'll be able to replace enough of these switches to see how well they work.

For how long have I used the solution?

We've only been using Meraki MS Switches for about a month or so.

What do I think about the stability of the solution?

So far, it's been very stable. They run with no issues.

What do I think about the scalability of the solution?

It is scalable.

How was the initial setup?

The initial setup is very easy. It's not complex at all. It's much easier than the Leader switches we've had to configure that required us to learn some commands and so forth. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good especially if you have a tight budget, and you want to implement these. But I guess some people would have some reservations about the yearly subscription.  Maybe they could offer an option of having a one-off or perpetual license to let people test it and see how it goes. 

And then I'm not sure about the compatibility with other models because I haven't tried them to see if they work with other switching models. But I do know that they work with Cisco. With other brands, I don't know.

What other advice do I have?

I would rate it an 8.5 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services
Real User
Top 5Leaderboard
Straightforward installation, scalable and stable, with excellent technical support

Pros and Cons

  • "Easily installable, with good scalability, stability and technical support."
  • "The product demonstrates poor price per performance when compared with its competitors."

What is our primary use case?

A primary use case involves small to mid-sized offices consisting of under five hundred ports. 

How has it helped my organization?

While I do not have metrics to demonstrate how the product has improved the functioning of my organization, I can state that the upgrades to the portal have made it easier to manage the switches and the flexibility of the configurations. As for deployment, as you know, there are obviously multiple configuration styles. If you are going to do layer three at the edge, layer three at the core, the flexibility of the devices is very good. I cannot state to what extent improvements accrue to the investment, although I do know it is getting better.

What is most valuable?

The most valuable feature of the product is the console. The second most valuable feature is the technical support and the infrastructure behind the console.

What needs improvement?

Performance is an area in need of improvement. Other systems, such as Juniper switches, perform better for the same or less money. For consistency and ease of use, Cisco is definitely better, but performance is where things fall short. 

Price to performance value when compared with competitors is a feature that should be addressed in the next release. 

For how long have I used the solution?

I have been working with Meraki MS Switches for four or five years. I try to use the latest models available. I have used the 250 and 450 and will have to check if I used another one. 

What do I think about the stability of the solution?

The product has good stability. 

What do I think about the scalability of the solution?

The product demonstrates good scalability. 

How are customer service and technical support?

I want to use the product so that I may plug it in and set it up in fifteen minutes. Then, when I have to troubleshoot something, it's easy. When I have a problem with the network, I call up technical support and they help. They actually help.

With other companies, when asking for something beyond the scope of technical support's outline, I would have the feeling of being deferred and not receiving the necessary help.

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

I choose to rate the product a nine out of ten because of the cost. Remember, you and I are not paying for the equipment. Someone is paying for it. Someone has to be willing to pay the premium for this and they have to see the value. I am not a salesman, but if I want to go with Cisco, I need to show the client the better value of buying Cisco Meraki over Ubiquiti.

Which other solutions did I evaluate?

Another system I evaluated is Juniper switches. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Neal Arwood
Principal & Director of Operations at Net3IT
MSP
Top 20
Rock solid, good support, and easy to deploy

Pros and Cons

  • "Quality of Service is easy to deploy. The ease of deployment, in general, is valuable. It is easy to do port configuration and VLAN assignments."
  • "On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost. They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects."

What is our primary use case?

We are using it for local LAN switching.

What is most valuable?

Quality of Service is easy to deploy. The ease of deployment, in general, is valuable. It is easy to do port configuration and VLAN assignments.

What needs improvement?

On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost. 

They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects. I have found myself in a situation where I thought I was going to have the ability to do all the routing from an MX firewall, but even on their fully functional layer 3 switches, you don't have that. There are drawbacks. So, it is not just a, "Oh, I can use a switch instead of a firewall for the routing part of it." The answer is, "That's probably not a good way to think about that."

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

They are rock solid. I've got hundreds of these deployed, and we rarely had any issues. Meraki support is always great to handle advance replacement regardless of how old it is. It is really good.

How are customer service and technical support?

Their support is really good.

How was the initial setup?

The setup of all Meraki products is extremely simple.

What's my experience with pricing, setup cost, and licensing?

We don't use standard licensing. Most of the time, we use the advanced security model. 

If there is a drawback to Meraki, it is the cost, but you also have to evaluate it based upon the other factors that you do get. Their support is really good; their hardware is really good. The ease of configuration and deployment is really good, but it is more expensive than most.

What other advice do I have?

If you're looking for a solution that is easy and quick to roll out, you can go for these switches. If you want to deploy them without having somebody on-site, you can hire somebody very inexpensively to plug these up and configure them remotely or do advanced configuration beforehand. For deployments of a changing environment, these are the best switches I've ever used.

I would rate Meraki MS Switches a nine out of 10. There is something that could be better, but I don't have a lot of performance needs that drive that situation.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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BL
Senior IT Consultant at a tech services company with 11-50 employees
Consultant
Easy to configure and manage with one easy-access dashboard

Pros and Cons

  • "They're easy to update."
  • "Technical support hold times seem to be getting longer."

What is our primary use case?

We typically use the solution at the client site. 

What is most valuable?

All switching technologies are pretty much the same. The best thing I could say is that I like how I can see everything on one dashboard along with the access point in MX. I prefer how you see everything in the dashboard easily, with no command-line interface. It makes it easy to check in to Meraki and easy to configure.

They're easy to update. Everything seems to be stable with Meraki switches the last couple of years.

We support clients and we do a lot of stuff remotely, and we can easily see everything remotely. You don't need to be a network engineer to support Meraki.

The setup is easy. It's pretty plug-and-play.

What needs improvement?

A while back, there were some update problems.

Pricing is higher than other options.

Technical support hold times seem to be getting longer. 

For how long have I used the solution?

I've been working with the solution for about four or five years or so. It's been a while. 

What do I think about the stability of the solution?

The stability of the solution is very good. Currently, there are no bugs or glitches and it doesn't crash or freeze. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

The solution is scalable, however, it depends on which model you buy. We usually buy one that's stackable, in case we need to add more. We can easily stack them when we need to expand.

How are customer service and technical support?

You don't need to be a network engineer to support Meraki. We often support our clients and can do it remotely, which is helpful.

Technical support directly from Meraki is very friendly and they are knowledgeable folks. As of late, however, since maybe the last year or so ago, the hold time seems a bit longer. That said, the support personnel, the knowledge, it's all top-notch to me. It's just the time being on hold, it's getting longer and longer.

How was the initial setup?

The initial setup is not difficult or complex. We find it to be very, very easy. A company shouldn't have any issues with the initial setup.

What's my experience with pricing, setup cost, and licensing?

While the pricing is a bit high and a bit of a drawback, its ease of use makes the price almost worth it.

What other advice do I have?

I'm a consultant. 

If you don't have a dedicated network engineer, I would highly recommend Meraki.

I'd rate the solution at a nine out of ten. The switch is great. The price, however, is a bit high.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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