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MajidKhaki
CEO/IT Manager at rahaco
Real User
Top 5
It is easy to recommend this product as a solid product for clients seeking a security solution
Pros and Cons
  • "The product provides us with an excellent, dependable solution to recommend to clients for their security needs."
  • "The product uses a lot of resources and because of this it is not always a good solution for every situation."

What is our primary use case?

We are a solutions provider. We make recommendations to people and companies concerning virtualization solutions, server solutions, file sharing and things of this nature. So we also need to protect servers or client machines or PCs and so often we need to recommend the purchase of some antivirus solutions. McAfee is one of the solutions we use in our recommendations.  

How has it helped my organization?

It provides us with an excellent solution to recommend to clients for security.  

What is most valuable?

One of the most valuable things for us about this product is that we needed some solution that can be used in desktop virtualization. We are not using the antivirus program in common ways. We use antivirus in desktop virtualization.  

The most important solution for us is protecting the virtual machines that we host on our servers. We need security protection for our clients and server solutions, security protection for virtual desktop solutions and security for the cloud-based system solutions. We work in all of these fields.  

What needs improvement?

One thing that would help us is if the McAfee agent that we install on virtual machines became lighter. It is a bit heavy for installation on virtual machines and it uses too much in the way of resources. It takes a lot of the CPU, the RAM, and other resources in comparison to some other application like Kaspersky. Kaspersky Security Solution is a lighter solution than McAfee. McAfee is a little heavy for many installations and does not work for all clients and situations.  

It would also be good if the McAfee solution contained specialized features just for the virtual desktop. Some brands of security solutions already have this type of feature which makes it easier to use them for desktop virtualization. I can not find that currently in the McAfee product.  

For how long have I used the solution?

We have been using this product for about 10 years for some internal solutions and for our clients.  

What do I think about the stability of the solution?

Of course, a product like this has to be designed to be stable. The whole point of McAfee is to be a stable, dependable solution for total security.  

What do I think about the scalability of the solution?

In our experience, the product is easy to scale both on server and desktop visualization.  

The number of clients we have using McAfee Total Protection for data within our company and within our client deployments is hard to say in total. We have lots of clients in various territories. We work in five countries in the Middle East. So I don't know the exact number of users, but I know there are more than 1,000 SMBs, or small to medium businesses, that we have deployed for.  

The users at each site are IT Managers, IT Admin, Security Admins or some type of IT expert for the administration.  

Which solution did I use previously and why did I switch?

I have previous and current experience in usage of some other security applications like McAfee, like Kaspersky, like BitDefender, and like SOPHOS. So I have experience with a lot of these kinds of products and know which to recommend for particular purposes in deployments. We use McAfee because it fits certain client needs but we still sometimes use other solutions for other clients. Everyone is not the same.  

We also have our own security solutions and we do not use only third-party applications in our company. We have an ISMS (information security management system) that we customize for what we need it to do.  

How was the initial setup?

For the Data Security product, McAfee is easy to install and it is easy to use. This is not the setup and usability that are part of the problem when it comes to this product.  

What about the implementation team?

We do our own implementations.  

Which other solutions did I evaluate?

I did consider other options from the other vendors I've worked with before. I had kind of a friendly connection with the BitDefender company, for example. But when it comes down to making a choice for clients I have to tell them that the application is the heaviest security program. It uses the most resources of any of the products I know well, so it was not really a good solution for us to recommend. Their solution uses more resources than even McAfee. 

What other advice do I have?

Advice that I would give to others looking into implementing this solution is the same as when our customers ask us for any kind of security solution. We almost always recommended that they go with McAfee. McAfee is a great choice for most cases.  

On a scale from one to ten where one is the worst and ten is the best, I would rate McAfee Total Protection for Data as a nine out of ten. It is very good except for the resource drain.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PAOLO JONATHAN
Senior Infrastructure Engineer at CROSSWORLD SOLUTIONSTECHNOLOGIES COROPORATION
Real User
Top 20
It has tiered administration and normal features of an encryption tool, but it is tough to manage and deploy and tedious to use for encryption
Pros and Cons
  • "One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
  • "It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

What is most valuable?

One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. 

It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there.

What needs improvement?

It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. 

Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products.

In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption.

Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user.

For how long have I used the solution?

I started to use it very recently when I joined this organization. We are using its latest version.

What do I think about the stability of the solution?

It has not really been stable.

What do I think about the scalability of the solution?

We have about 70 users of this solution. Almost everyone in the normal organization hierarchy, from the CEO down to the office assistant, uses this solution. We all are in different departments. 

We also have some partners to whom we've given laptops, and we also encrypt their systems because we deal with a lot of PHI, and we want to be sure that all our systems are encrypted. If a laptop gets in the hands of an unauthorized person, we want to ensure that it is encrypted and unauthorized access will not be granted. 

How are customer service and technical support?

I'm not the one who interacted with them directly. One of my teammates has been interacting with them. To get the support on the phone is usually a big problem, and by the time they call you back and tell you it's going to take about an hour, for instance, we end up spending like four hours, and we don't get anything done.

How was the initial setup?

Its ease of deployment is awful.

What other advice do I have?

I would rate Dell Encryption Enterprise a seven out of ten. It is not totally bad. It is quite cumbersome to work with, and it is not as simple as it should be. Its backend is a lot to deal with.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Amit-Gawade
Manager at a tech services company with 51-200 employees
Real User
Top 20
It doesn't hamper the performance and is well integrated with Symantec Messaging Gateway and Symantec DLP
Pros and Cons
  • "Disk encryption and file and folder encryption are the most valuable and used features. It is also very well integrated with Symantec Messaging Gateway and Symantec DLP, which is helpful in protecting any kind of information that goes outside. Symantec DLP catches an email and sends it to the encryption server. The encryption server encrypts the email and intimates to the user that confidential information is being sent out. The administrator can then take appropriate action."
  • "Its remote deployment should be improved. Currently, there is no remote deployment for Symantec Endpoint Encryption. You have to install it manually. There are some issues with AD integration and the time taken to reflect a password on the Endpoint Encryption Manager when a new user has changed the password, but they are already working on these issues, and these will be resolved in the next release."

What is our primary use case?

We use it on laptops and desktops. We use it for email, file and folder, and command-line encryption depending upon the customer's needs. 

We are a service provider for Symantec products. We also use it in our company. We have around 50 to 60 users.

What is most valuable?

Disk encryption and file and folder encryption are the most valuable and used features.

It is also very well integrated with Symantec Messaging Gateway and Symantec DLP, which is helpful in protecting any kind of information that goes outside. Symantec DLP catches an email and sends it to the encryption server. The encryption server encrypts the email and intimates to the user that confidential information is being sent out. The administrator can then take appropriate action.

What needs improvement?

Its remote deployment should be improved. Currently, there is no remote deployment for Symantec Endpoint Encryption. You have to install it manually.

There are some issues with AD integration and the time taken to reflect a password on the Endpoint Encryption Manager when a new user has changed the password, but they are already working on these issues, and these will be resolved in the next release.

For how long have I used the solution?

I have been working with this solution for 14 years.

How are customer service and technical support?

Currently, their support is less and slow. If I open any case, it is handled after two or three days, but their support will improve in the next two or three months.

How was the initial setup?

The initial setup is straightforward. The deployment duration depends on your hard drive. It can take 5 to 10 minutes, half a day, or one day depending on the size of the hard drive. For 80 GB of data, it will take 7 to 8 hours depending on the hard drive and the RPM of the hard drive. For an SSD, it will take less time to encrypt the data.

What other advice do I have?

I would definitely recommend this solution. I have seen a lot of endpoint encryption products, and Symantec is the best because it doesn't hamper the performance of the machine. If you use McAfee, it hampers the performance of the machine.

I would rate Symantec Endpoint Encryption an eight out of ten. Right now, there is an issue going on with their support. That's why I'm not giving it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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