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ManageEngine IT360 OverviewUNIXBusinessApplication

ManageEngine IT360 is #7 ranked solution in top IT Asset Management tools, #34 ranked solution in Infrastructure Monitoring tools, and #37 ranked solution in best Network Monitoring Tools. IT Central Station users give ManageEngine IT360 an average rating of 10 out of 10. ManageEngine IT360 is most commonly compared to ExtraHop Reveal(x) for IT Operations: ManageEngine IT360 vs ExtraHop Reveal(x) for IT Operations. The top industry researching this solution is Computer Software Company, accounting for 37% of all views.
What is ManageEngine IT360?

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine IT360 is also known as IT360.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: October 2021

ManageEngine IT360 Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

ManageEngine IT360 Video

Archived ManageEngine IT360 Reviews (more than two years old)

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ITCS user
Security & Network Specialist at a aerospace/defense firm with 10,001+ employees
Vendor
ManageEngine IT360 was not complex to set up but the GUI needs to be improved.

What is most valuable?

I like the distributed model of IT360 like the central and probe model.

How has it helped my organization?

An example is that we have multiple sites monitoring the network. This is done by a probe server, and at the main office we have a central server, which helps us to to monitor systems but only from the main office, i.e.. the central server for the whole enterprise.

What needs improvement?

The GUI could be improved.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

No, I didn't have any issues.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

4/5.

Technical Support:

4/5.

Which solution did I use previously and why did I switch?

I used Whatsup Gold mostly, but based on my client requests we moved onto ManageEngine IT360.

How was the initial setup?

I can say it was not complex, it is just similar to other monitoring solutions.

What about the implementation team?

We used a vendor team who were 4/5.

What was our ROI?

Rate of interest would be 4/5.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

I would suggest you use this product as it's easy for administration, and is based on distributed model support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user218922
System Engineer at a university with 51-200 employees
Vendor
It enables agentless monitoring although they need to fix the downtime scheduler for SNMP monitored devices.

Valuable Features

  • Agentless monitoring
  • Performance history reporting.

Improvements to My Organization

We now have the ability to detect service outages and rectify them before they impact business operations.

Room for Improvement

ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance. Surprisingly, this defect has been carried through from version 9 to 10.

Use of Solution

I've used it for two and a half years.

Deployment Issues

Active Directory integration is done via LDAP query. Why not use the native libraries included in Windows instead?

Stability Issues

This product is incredibly stable.

Customer Service and Technical Support

Customer Service:

Absolutely fantastic. ManageEngine support representatives are able to do almost anything at anytime.

Technical Support:

Absolutely fantastic. They are almost always able to provide a solid solution when any problems arise.

Initial Setup

Installation was just a series of clicks through the wizard. Everything fell into place and the system started working.

Other Advice

Never use the database server included with the product. Always use a separate Microsoft SQL server. This saves a lot of time when troubleshooting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.