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ManageEngine IT360 OverviewUNIXBusinessApplication

ManageEngine IT360 is #7 ranked solution in top IT Asset Management tools, #34 ranked solution in Infrastructure Monitoring tools, and #37 ranked solution in best Network Monitoring Tools. IT Central Station users give ManageEngine IT360 an average rating of 10 out of 10. ManageEngine IT360 is most commonly compared to ExtraHop Reveal(x) for IT Operations: ManageEngine IT360 vs ExtraHop Reveal(x) for IT Operations. The top industry researching this solution is Computer Software Company, accounting for 37% of all views.
What is ManageEngine IT360?

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine IT360 is also known as IT360.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: October 2021

ManageEngine IT360 Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

ManageEngine IT360 Video

ManageEngine IT360 Reviews

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AA
CISO at a financial services firm with 5,001-10,000 employees
Real User
Top 5
Helps with managing the active directory but needs more intelligence and information availability

Pros and Cons

  • "The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
  • "The product could use more intelligence, automation and general availability of product information."

What is our primary use case?

We are able to track changes to critical subjects in the active directory for our enterprise architecture.  

What is most valuable?

I think the most valuable features for us have to do with gaining insight into our active directory, permissions and security sets, and with user group policy changes.  

What needs improvement?

The product can be improved with a little more intelligence in terms of critical objects that are included in the setup. Also, it would be nice to be able to have some additional automation. Basically the purpose would be to review the setup and the setup for base policies.  

For how long have I used the solution?

We have been using Manage Engine for the last about two years.  

What do I think about the stability of the solution?

This is a very stable product.  

What do I think about the scalability of the solution?

We need only one centralized instance of ManageEngine that applies to our whole Enterprise. If we were to have different sites, then we would get a license for the other site. So it would be expandible.  

How are customer service and technical support?

There has been nothing we needed to contact ManageEngine's technical support for. In terms of things we may have trouble with, most of the time we just use YouTube videos to learn how to do things on our own.  

Which solution did I use previously and why did I switch?

We use ManageEngine. But we also use ADAudit Plus as well. It is another product by the same company.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Manage Engine as somewhere between a seven and an eight. This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product. That is the only disadvantage. We know it can do more but finding out how can be an issue.  

I don't really know what else can be added in the future to make the product a ten off the top of my head. I can think of a number of things, but there are no improvements that Manage Engine provides to users which I am aware of. We are still discovering the product and we are trying to make sure it is the right IT Management Solution for us after two years in terms of help desk and ticketing and automation of requests.  

All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best. But you have to take the time to analyze your environment. For me, it is the best that we can do for our purposes. After that the fundamentals of the database connection for the whole enterprise is good. So, I can recommend the product to people who have a similar use case.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mohammad_Zarbalizadeh
Telecommunications Engineer at FANAP Telecom
Real User
Top 10
Easy to set up with good scalability and technical support

What is our primary use case?

The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company.

What is most valuable?

The most valuable feature is the technical support.

What needs improvement?

The ManageEngine features could improve to show graphs of the traffic and network utility. In the next release, I would like to have IT support the workload in the network.

For how long have I used the solution?

I have been working with this solution for one year.

What do I think about the scalability of the solution?

This solution is scalable. It's good for me. Four percent of the company is using this solution in our company. We have a LAN, a WAN, and 200 nodes in the network.

How are customer service and

What is our primary use case?

The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company.

What is most valuable?

The most valuable feature is the technical support.

What needs improvement?

The ManageEngine features could improve to show graphs of the traffic and network utility.

In the next release, I would like to have IT support the workload in the network.

For how long have I used the solution?

I have been working with this solution for one year.

What do I think about the scalability of the solution?

This solution is scalable. It's good for me. Four percent of the company is using this solution in our company.

We have a LAN, a WAN, and 200 nodes in the network.

How are customer service and technical support?

The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.

How was the initial setup?

The initial setup was simple and straightforward.

What other advice do I have?

We have a web application firewall at the cloud.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about ManageEngine, Zabbix, Nagios and others in Network Monitoring Software. Updated: October 2021.
543,424 professionals have used our research since 2012.
ZM
It manager at PTC (Public Telecomuncation Corporation)
Real User
Top 20
Good monitoring and alerting capability, and it is easy to deploy

What is our primary use case?

We are using ManageEngine for monitoring and configuration management.

What is most valuable?

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

What needs improvement?

We would like to have support for integration with ServiceDesk.

For how long have I used the solution?

We have been using ManageEngine IT360 for five years.

What do I think about the stability of the solution?

This solution is stable enough that we did not need to contact technical support.

How are customer service

What is our primary use case?

We are using ManageEngine for monitoring and configuration management.

What is most valuable?

This solution is good for configuration management.

The monitoring capability is easy to use and it can be done without any training.

ManageEngine is easy to deploy.

It is easy to identify and collect information from all of the nodes on the network.

The alerting capability is good and it will send out emails.

What needs improvement?

We would like to have support for integration with ServiceDesk.

For how long have I used the solution?

We have been using ManageEngine IT360 for five years.

What do I think about the stability of the solution?

This solution is stable enough that we did not need to contact technical support.

How are customer service and technical support?

We purchased a year of technical support but did not need it.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner