We changed our name from IT Central Station: Here's why
Senior Information Technology Specialist at a philanthropy with 501-1,000 employees
Real User
Top 10
Good support, stable, and enables us to roll out images over the network
Pros and Cons
  • "I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well."
  • "The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great."

What is our primary use case?

I used it about six months ago. We implemented it in the last company I worked with. We were using it for patching, rolling out images, and other similar things.

We were using the most recent version.

What is most valuable?

I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well.

What needs improvement?

The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great.

What do I think about the stability of the solution?

Once it was set up and running, there were no issues with it. It seems to run fairly well.

What do I think about the scalability of the solution?

It is scalable. I was the admin for this system, and we probably had over a thousand end-users. I was the only one who knew how to use it at the time.

How are customer service and support?

Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved pretty quickly.

How was the initial setup?

Its setup isn't very intuitive.

What's my experience with pricing, setup cost, and licensing?

We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000.

What other advice do I have?

They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted.

I'd give it an eight out of 10. I was really happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior System Administrator at a tech services company with 5,001-10,000 employees
Real User
Top 20
Scalable and easy to set up, with very good patch management
Pros and Cons
  • "The initial setup is easy."
  • "The pricing could be a bit better."

What is our primary use case?

I'm currently using this solution as a configuration manager, for patch management, and scheduling the batches to run automatically, as well as OS deployment, MDM, for install agents on other computers, to allow us to see the software in the inventory.

What is most valuable?

Patch management is the most useful aspect of the product.

The initial setup is easy.

The solution is stable.

The scalability is very good. 

What needs improvement?

Technical support could be better. They should increase their hours of availability so that they are easier to reach and it's more convenient for us.

The pricing could be a bit better. 

They must change project management on Service Desk Plus to make it possible to integrate with Microsoft Project on Service Desk Plus and to increase the results on Google maps, on the Mobile Management, so that we can track our mobiles devices. Right now, it's not integrated with Google maps. This is a major issue.

For how long have I used the solution?

I've been using the solution for four years.

What do I think about the stability of the solution?

The stability of the solution is very good. the performance is reliable. It doesn't crash or freeze. there are no bugs or glitches. 

What do I think about the scalability of the solution?

The solution scales well. If a company needs to expand it, it can.

How are customer service and support?

While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you have a problem at night they aren't available. 

How was the initial setup?

The initial setup was pretty straightforward. It's not a problem at all in terms of being able to handle the implementation. 

What about the implementation team?

I handled the implementation myself. If did not need the assistance of any integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

It's my understanding that the pricing is pretty high.

What other advice do I have?

We're a partner. 

I am currently working with both cloud and on-premises deployment models. 

I'd rate the solution at a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,148 professionals have used our research since 2012.
Senior IT Support Analyst at a healthcare company with 51-200 employees
Real User
Top 5Leaderboard
Unreliable technical support, not very stable, and has a complicated initial setup
Pros and Cons
  • "The patch management aspect of the solution is the most valuable part for us."
  • "The solution isn't fully stable, and, when it goes down, it's hard to get it up and running."

What is our primary use case?

With that solution, we can push patches out. We can deploy software, and it tracks our inventory. We can do OS deployment with it. That's about all that we use it for right now.

What is most valuable?

The patch management aspect of the solution is the most valuable part for us.

What needs improvement?

Overall, our experience has not been good.

In terms of the software itself, it's just kind of hit or miss as to whether or not it works. I've had to spend a lot of time with their port trying to get to work.

Technical support is not reliable. 

The solution isn't fully stable, and, when it goes down, it's hard to get it up and running.

The initial setup is complicated.

For how long have I used the solution?

I've been using the solution for five or so years. It's been a while. 

What do I think about the stability of the solution?

I wouldn't say that it's stable. We've just had problems. Due to the fact that it's pretty complicated, to me anyway, and then when it does go down, it takes a while to get it working again.

How are customer service and technical support?

The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We would prefer it if they were more reliable. We're not satisfied with the level of service we get.

How was the initial setup?

The initial setup is rather complex. It's not really straightforward. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to their exact pricing. I don't have any information on that.

What other advice do I have?

We are customers and end-users.

From Manage Engine, we're using just the Desktop Central and the Log 360. Desktop Central does not happen to be the MSP.

We are using version 10.1.2119.

I wouldn't necessarily recommend the solution to others. I would advise users to keep looking into other options.

I'd rate the solution at a four out of ten. We haven't been very happy overall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jedidia Andriamanampisoa
Head of IT Services at Ambatovy Joint-Venture
Real User
A complete, ready-to-deploy product for all sizes of enterprise
Pros and Cons
  • "All of Desktop Central's features are valuable, especially its simplicity."
  • "The team should work on improving the stability, particularly with massive patches deployment, clients are not 100% getting patches and the information provided by the system does not help; more detailed report would be very useful."

What is our primary use case?

My primary use case is for operating system imaging and deployment. We also use it for software deployment, automatic software updates, and computer remote assistance.

How has it helped my organization?

Desktop Central allows us to manage everything related to computing equipment including mobile devices and software licenses in a centralized place.

What is most valuable?

All of Desktop Central's features are valuable, especially its simplicity.

What needs improvement?

The team should work on improving the stability, particularly with massive patches deployment, clients are not 100% getting patches and the information provided by the system does not help; more detailed report would be very useful. ManageEngine should provide a periodic health checks for licensed customers; can be a sharing for best practices, tips or recommendation of critical patches or features the customer may have missed.

For how long have I used the solution?

I've been using Desktop Central for two years.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

Excellent technical support, the team is very supportive and responsive to all issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Microsoft SCCM, but it was difficult to deploy, while Desktop Central is more flexible and user-friendly.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

I implemented it by myself, which took two days.

What's my experience with pricing, setup cost, and licensing?

We pay 40,000 per year for Desktop Central, ready to manage any size of IT computing environment without having to pay additional fees.

What other advice do I have?

Desktop Central is easy to deploy, manage, and integrate with other ManageEngine products. I would recommend it to anyone managing a computing environment - it's a complete product for all sizes of enterprise, and it's ready to be deployed straight out of the box. I would score it as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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NitinKumar1
Manager at a non-profit with 11-50 employees
Real User
Comprehensive solution used to manage every aspect of Windows that is easy to install and upgrade
Pros and Cons
  • "The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization."
  • "Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines which have been upgraded to form part of a grouping based on this upgrade."

What is our primary use case?

We use this solution to manage all aspects of our use of Windows.

What is most valuable?

The centralized control of all of our Windows hardware that this solution offers has been most valuable to our organization.

What needs improvement?

Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines that have been upgraded to form part of a grouping based on this upgrade. 

Another feature we would like is a distribution server to allow communication between our company's different servers using the internet. I have already suggested this functionality and it is being worked on by ManageEngine. 

For how long have I used the solution?

We have used this solution for more than one year. 

What do I think about the stability of the solution?

This is a stable solution. When there are bugs, they are fixed with new updates which are easy to install. 

What do I think about the scalability of the solution?

This is a scalable solution. We have more than 5000 users.

How are customer service and support?

The customer support team is great. I have not experienced a support team like this using any other solution. There is an online chat channel that is easy to use. 

How was the initial setup?

The initial setup was straightforward. Vendor support is not needed. The solution's support team are helpful and good at providing support. 

What other advice do I have?

I haven't had any issues using this solution and would recommend it to other users if it fits their business requirements. 

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Global Infosec Lead at a tech services company with 501-1,000 employees
Real User
Stable, scalable, and affordable
Pros and Cons
  • "Very good, functional solution for endpoint management."
  • "Some difficulties with setup for multiple locations."

What is our primary use case?

My main use case of Desktop Central is for patch management, software deployment, and inventory.

How has it helped my organization?

Desktop Central has solved multiple problems for us, including providing patch management so we can get ISO 27001 certification. It also means that we can deploy to all of our machines at once.

What is most valuable?

The most valuable features of Desktop Central are patch management and deployment.

What needs improvement?

I would like for the next release to be available as SaaS.

For how long have I used the solution?

I have been working with this solution for three years.

What do I think about the stability of the solution?

Desktop Central is stable.

What do I think about the scalability of the solution?

This solution is easy to scale.

How are customer service and support?

My experience with technical support has been good.

How was the initial setup?

The initial setup was generally straightforward and easy, though there can be difficulties if your organization has offices in multiple locations. On average, deployment takes around fifteen to twenty days.

What's my experience with pricing, setup cost, and licensing?

Desktop Central is affordable for any customer.

What other advice do I have?

Desktop Central is a very good, functional solution for endpoint management. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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