We changed our name from IT Central Station: Here's why
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Real User
Top 20
Creates policies and procedures that are easily repeatable
Pros and Cons
  • "Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating."
  • "Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added."

What is our primary use case?

Desktop Central has been used to solve the following problems within the organization I have implemented it into:

1. Ensures that the inventory of hardware and software is accurate.

2. Ensures that the configuration of this hardware and software is in alignment with organizational policies and procedures.

3. Ensures the vulnerabilities of hardware and software is understood.

4. Ensures that the remediation of these vulnerabilities is planned and accomplished.

5. Sustainably build secure devices rapidly.

6. Create policies and procedures that are easily repeatable because of the use of a powerful all-inclusive tool.

How has it helped my organization?

Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.

Because of Desktop Central, these organizations now have an accurate inventory of software in their organizations and can control what software can be on their devices and cannot. They have an authoritative and living inventory of devices and know who is using them. These devices and this software can be reliably configured in alignment with standards. Vulnerabilities are identified and remediated rapidly and devices are able to be rapidly imaged.

What is most valuable?

This platform is powerful because of the following:

1. It combines many powerful functionalities into one user-friendly and intuitive interface. 

2. The scope of the platform makes the platform worth spending the time to train users on.

3. The platform is easy to train others on and because of these efforts with the platform can be replicated making the team more agile and effective.

4. Granular access can be provisioned so users can have access to the tools and systems that are needed for a user and not everything they do not need.

What needs improvement?

Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added. 

Support, when a problem happens, is not efficient at responding to problems and resolving issues efficiently. This is difficult because the time when we need this to be at its best is when we are having a problem and this has compromised our confidence in the product because support might not be confident in resolving issues when they come up.  

For how long have I used the solution?

I have implemented and operationalized Desktop Central at two organizations that I have had lead technology strategy for over the past 5 years.

What do I think about the stability of the solution?

Several parts of the solution are very stable and other parts require additional focus on stability.

What do I think about the scalability of the solution?

Desktop Central becomes more and more dependant upon the initial architecture of the platform the more and organization needs to scale up and out. There appears to be no onboarding process that accounts for accommodating users that want to ensure the initial architecture is invested in properly.

How are customer service and technical support?

Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.

Which solution did I use previously and why did I switch?

Other tools were used and we switched because the other solutions were weak in some areas and support was unable to help when bugs were found, services were unreliable or when services stopped working for no reason. 

How was the initial setup?

The initial setup for someone new to the platform is complex. This is especially true for more refined setup areas. 

What about the implementation team?

In-house development. Difficult time finding vendor teams that are trusted and can bring expertise and efficiency. I would be interested in even using a resource like this today to help continue in adoption. 

What's my experience with pricing, setup cost, and licensing?

Setup requires you to really roll up your sleeves and to dig in to connect the dots to get things up and running. Resources are not easy to find that are experts in deploying this platform and getting it fully up and running. The more you can refine the deployment the more value that the platform provides and someone that has never deployed this platform will see a high barrier of entry to accomplish these finer elements.

Which other solutions did I evaluate?

Other options were evaluated and as the market evolves they continue to be evaluated.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager of Information Technology at a engineering company with 201-500 employees
Real User
Top 5Leaderboard
A complete product that has centralized our IT support; outstanding technical support
Pros and Cons
  • "It's a complete product that allows you to remote troubleshoot, has an inventory of systems."
  • "There are occasional glitches."

What is our primary use case?

We use it for Windows patching, third-party application patching, and third-party application deployment. 

How has it helped my organization?

The advantage of this solution for us is that it has basically centralized all our IT support, both remote and on-prem. We no longer need to do a lot of sneakernet. We're basically doing full remote support with it.

What is most valuable?

This solution has many valuable features. It's a complete product that allows you to remote troubleshoot, has an inventory of systems, as well as other things. We own the entire suite. The UEM suite allows us to deploy Manage Patching, Deploy OS' as well as MDM Management. We use the entire Swiss Army knife of the product. We use some other ManageEngine products and there's seamless integration between them. They've implemented in-application support so you can type a question to support and you'll get a real time reply, which is great. They really listen to their customers and try to proactively support them. They're constantly listening to feedback and making improvements on the product. It's one of those things where they listen to the customers and they're constantly evolving the product.

What needs improvement?

There are occasional glitches but they deal with it very quickly and efficiently. They've actually just rolled out a whole new endpoint security add-on that includes the features I've been looking for. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution has been fairly stable. It's evolved over time and they've come a long way. It's been a consistently stable platform. We've previously used things like WSUS and Intune for Window Patch deployment, ManageEngine is by far easier to use than those products. 

What do I think about the scalability of the solution?

This is a very scalable solution. It's deployed to our entire organization, so that's about 400 users.

How are customer service and technical support?

The technical support is great. The challenge is that sometimes support has to go back to development and the lead time can take a while. It's no different to any other company. They're all going to do the same thing. I'd much rather have them fix it right the first time versus coming back constantly with band-aids.

How was the initial setup?

The initial setup is easy. You build a server, you install, you run the executable, it installs. It has a self-contained database and it does its own thing. You're up and running in 10 minutes. Obviously, like any product, it's going to take you time to evolve the product, to use the product, to get to know the product, but you can be up and running in as quickly as 10 minutes.

What's my experience with pricing, setup cost, and licensing?

The cost is fairly reasonable for what you're getting. As an end user, you always want everything for nothing, but the reality of the matter is you get what you pay for so I think the price is fair. If you compare it to things like other patch management and third party tools, I'd say the price is probably fairly good.

Which other solutions did I evaluate?

We've looked at a lot of solutions and, value for money, this product can't be beat. They're always packing more features into it. We've looked at a couple of other products and they're just more cumbersome to set up and more expensive.

What other advice do I have?

It's worth taking a good look at this solution because I think it's a really good product and it has a lot of features. It has a lot of value added and they have great support.

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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reviewer1394517
IT Manager at The White Family Companies, Inc.
Real User
Top 20
OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers
Pros and Cons
  • "Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers."
  • "I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time."

What is our primary use case?

Our primary use case is to manage most aspects of the endpoints in 21 remote sites. All sites are connected via IPSec VPN mesh and have distribution servers at each site, OS deployment, software deployment, patch management, remote administration, configurations, mobile device management, and browser management. One of my favorite features is a simple remote CMD. This enables us to troubleshoot certain things without interfering with the user desktop session or needing to ask them to take remote control of the machine. It's very valuable being able to fix a problem without stopping user productivity.

How has it helped my organization?

It has become a single pane of glass for a majority of client support and administration. It has enabled my team to quickly identify machines, who is using it, what applications are installed, and a huge set of tools to solve most problems. OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers or even just reimage a problematic PC because of malware or other problem that would take much longer to troubleshoot. Software deployment has taken the task of installing a common application on hundreds of computers to just a few clicks.

What is most valuable?

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers. A full suite of remote administration tools to troubleshoot problems or make a change via PowerShell without intruding on the user desktop. Mobile device management eliminated the problem of missing iPads or iCloud locked tablets and phones. The mundane process of patch management is now a breeze.

What needs improvement?

I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time.  the CMDB would be quickly populated with a PC hardware and software inventory along with user relationships. Device assignment and tracking would be another added value. Adding that feature set would tie everything together and be the one-stop-shop of desktop management suites.

For how long have I used the solution?

Approximately a year.

What do I think about the stability of the solution?

It's very stable it just seems to always work.

What do I think about the scalability of the solution?

Very scalable. Distribution servers are the main factor.

How are customer service and technical support?

The few times we have contacted customer support they have always very quickly solved the problem. Every support agent has been very professional and curteous. 

Which solution did I use previously and why did I switch?

We did not use a different solution. We did a trial Desktop central and immediately fell in love with it and have not regretted the decision.

How was the initial setup?

It was very easy to setup initially. The side effect is you will spend a lot of time tweaking and fine-tuning everything. 

What about the implementation team?

In-house.

What was our ROI?

Time saved is money saved.

What's my experience with pricing, setup cost, and licensing?

Go with what you can afford. Every part of the application is going to save time and money and a very worthwhile investment.

Which other solutions did I evaluate?

We did not evaluate competing products. Everything we were looking for was there and worked well and was easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a tech vendor with 51-200 employees
Real User
Top 5Leaderboard
Easy to install and to connect with clients, and makes software deployment straightforward
Pros and Cons
  • "The stability is very good."
  • "Improvement of the chats on the web communication through the WAN would be helpful."

What is our primary use case?

We are using the solution for desktop support. You can connect to the client machines and do the support for them remotely. You can record the sessions and you can deploy software. We use it to install operating systems. It's basically a desktop support solution.

What is most valuable?

The product makes it very easy to connect to clients. Normally, with all the tools I try, many have been messy when connecting with the client. With DesktopCentral, it's really easy. 

Normally, you can install the software and you are ready to run when you install the agent in the client. It's very easy to install on the clients' machines as you can connect with the active directory and deploy it automatically.

The initial setup is very simple.

The stability is very good.

What needs improvement?

The product tends to have some glitches in terms of connection when you have two connections to the same machine. For example, you have the internet cable connected to your PC, and you are connected to the WiFi. The client gets confused about that and loses the connection with the client a lot of the time if you don't deactivate one of them.

They should make it easier to deploy in the clients. 

Improvement of the chats on the web communication through the WAN would be helpful.

For how long have I used the solution?

I've used the solution at this company for two years. In my last job, maybe I use it for four years approximately.

What do I think about the stability of the solution?

The product is very stable. Normally, I do the updates. I never have a problem or have to make a solution for coming back after a shutdown. It's reliable. there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's my understanding that the scalability is good. I don't have a cluster right now, however, from what I see, it's going to be easy to set up. In the option of the platform, you have an assistant to make a cluster and make your implementation bigger. That said, I didn't try it yet.

I have five technical users and I have 200 clients.

I don't have plans to have more clients or increase usage as the size of the company is finite. However, I will likely acquire more products from ManageEngine.

How was the initial setup?

The initial implementation process was very simple. I even installed it myself. 

What about the implementation team?

I didn't need support or a consultant to do the setup. I handled it myself and was very, very simple.

What's my experience with pricing, setup cost, and licensing?

We pay licensing fees on a yearly basis. 

We have the aggregate fees for a few things, however, for the most part, it's all under one license fee. There aren't added costs.

What other advice do I have?

We are partners. 

The advice I can give to people looking to implement this solution is to read all the information they have on the website as all the steps to handle the implementation is there. It is very easy to read and it's very accessible on their site. You don't need to look for other site guides or any other tutorials as everything you need is right there on their website.

I'd rate the solution at a nine out of ten. I've been pretty happy with the product in general.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1423716
IT Systems Manager at Algorythma
Real User
Top 10Leaderboard
Reasonably priced and provides one portal for all of our management needs
Pros and Cons
  • "The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."
  • "There is a slight delay in customer support, which is something that can be improved."

What is our primary use case?

We use this product for:

  • User management and Patch management.
  • Application and software deployment management, which is made very easy using its software.
  • Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
  • Software usage monitoring by the users.
  • Providing endpoint security and assets management.
  • Discovering the software license and warranty details. 
  • Device control like USB and security policies.
  • Effectively applying restrictions on end-user devices like cameras and browsers.

How has it helped my organization?

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities. Previously, we were using different tools for each different purpose.

The endpoint security helps us control the user device as per the IT policies. 

OS deployment and software deployment have saved the IT department a large amount of time during the mass onboarding.

Using desktop central has increased the efficiency of the asset management in our company. 

What is most valuable?

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

What needs improvement?

There is a slight delay in customer support, which is something that can be improved.

We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

For how long have I used the solution?

We have been using ManageEngine Desktop Central for two and a half years.

What do I think about the stability of the solution?

It is quite a stable product and we have access to customer support if there are any issues. Make sure that you subscribe to an annual support contract.

What do I think about the scalability of the solution?

It's pretty good at scaling up. You just need to buy a license and it's ready to use.

How are customer service and technical support?

The technical support is good but sometimes, there is a slight delay in response. 

Which solution did I use previously and why did I switch?

We did not use another similar product before this one.

How was the initial setup?

The setup was a bit complex initially but with use, we have become experts now.

What about the implementation team?

Our implementation was done through a vendor.

What was our ROI?

We have been using this product for the past two and a half years and we have seen a 90% ROI. 

What's my experience with pricing, setup cost, and licensing?

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

Which other solutions did I evaluate?

We evaluated TeamViewer for remote support, as well as Microsoft System Center.

What other advice do I have?

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dario Podhorski
System Administrator at Vodovod Osijek
Real User
Top 20
Provides tools to maintain our environment with ease and deploy updates to machines
Pros and Cons
  • "Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems."
  • "We would like to see options for deploying Microsoft 365 accounts into Outlook. For now we only can use it to deploy exchange accounts. Also we would like to see an option do decline Windows 7 ESU patches in a bulk."

What is our primary use case?

We have about 180 endpoints that are spread across several buildings. We have an Active Directory environment. It is hard to maintain updates, install software, and do support in such an environment. Desktop Central has given tools to maintain our environment with ease, deploy updates to machines. Deploy software is an easy to use tool for our needs. The tool for remote support is so great with the ability to use shortcuts and chat. Also, we use an asset scan option very much to maintain an overview of our environment.

How has it helped my organization?

Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems. Also, we have an overview of our complete IT environment and assets so we can upgrade our endpoints as needed. And we are an overall much secure IT environment since we deployed Desktop Central because all our endpoints are up to date.

What is most valuable?

Patch management is an excellent tool because we deploy patches with ease and also decline patches. Asset management and scan are also very useful because we have an overview of all our endpoints and their configurations. Remote connections to endpoints for support is great with chat, shortcuts to tools, and user keyboard locking. Also, notifications, if someone tries to remove any hardware from the endpoint, is working very well. We have somewhat used reporting options but it works very well and we will surely use it in the future.

What needs improvement?

We would like to see options for deploying Microsoft 365 accounts into Outlook. For now, we only can use it to deploy exchange accounts. Also, we would like to see an option do decline Windows 7 ESU patches in a bulk. For now, we have to decline them one by one which is not an easy process. Also, we are not clear about uninstalling Desktop Central patches from our server. That is not a problem for now but in the future, it could be. There should be some more clearance on how to uninstall Desktop Central patches and what are the consequences.

For how long have I used the solution?

We have been using it for six months.

What do I think about the stability of the solution?

Great stability.

What do I think about the scalability of the solution?

There are a lot of scenarios for scalability but we have not tried it yet. ManageEngine has a lot of products that can be integrated with DesktopCentral, like Service Desk Plus and Browser Security plus but we have not tried it yet.

How are customer service and technical support?

Had no need for customer service or technical support.

Which solution did I use previously and why did I switch?

We did not use a different solution.

How was the initial setup?

It is very easy to setup and tutorials and online support are great.

What about the implementation team?

We deployed it in-house.

What's my experience with pricing, setup cost, and licensing?

The licensing is very easy to understand and pricing is right for what you get.

Which other solutions did I evaluate?

We didn't.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Leonardo Moraes
IT Manager at a tech services company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Scalable with excellent performance and an easy initial setup
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "The solution should be better at integrating with other solutions."

What is our primary use case?

We primarily use the solution to run on all the desktops in our company. We have unique requirements, and this was the only solution that really met them.

What is most valuable?

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

What needs improvement?

The pricing of the solution could be better.

The solution should be better at integrating with other solutions. Right now, it's not the best.

For how long have I used the solution?

I've been using the solution for 12 months. It's been about a year at this point.

What do I think about the stability of the solution?

The stability is excellent. We haven't experienced any bugs or glitches. It doesn't crash or freeze. It's quite good.

What do I think about the scalability of the solution?

The solution can scale quite well. We haven't had issues. If a company wants to expand, it can do so with relative ease.

We have about 15 individuals using the solution.

Although we don't have current plans to increase usage, we might do so in the future.

How are customer service and technical support?

I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful, however, it could be a bit better.

Which solution did I use previously and why did I switch?

We used to use a local solution provided by us, however, it was too expensive to maintain. That is the reason we switched to this product.

How was the initial setup?

We did not find the initial implementation to be complex. It was straightforward and simple. If a company needs to implement it themselves, they shouldn't have any problems doing so.

For our organization, the implementation took about three weeks.

You only need one person to handle maintenance. In my organization, that is me.

What about the implementation team?

We did not use an implementor or reseller to help us with the implementation process. We handled the entire setup in-house ourselves.

What's my experience with pricing, setup cost, and licensing?

I'd rate the cost at a seven out of ten. It's okay. It could be a bit more affordable, however, it's not too expensive.

We pay about $250 a year for our license.

Which other solutions did I evaluate?

We did not evaluate other solutions before settling on this product. It was the only one we considered and looked at.

What other advice do I have?

We are just a customer and end-user. We don't have a business relationship with the product.

We are using the latest version of the solution. I'm not sure which version number we have.

In general, I would recommend the solution. I'd rate it nine out of ten overall, however, I hope that in the future, they improve their integration capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a maritime company with 10,001+ employees
Real User
Top 10Leaderboard
Quick to set up, provides a helpful chat feature, and the dashboard is very good
Pros and Cons
  • "What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature."
  • "I would like to have the option to install the agent remotely."

What is our primary use case?

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

How has it helped my organization?

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

What is most valuable?

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

What needs improvement?

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

For how long have I used the solution?

I have been using ManageEngine Desktop Central for approximately one year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

How are customer service and technical support?

I have not had any issues, so I have not needed to contact technical support.

How was the initial setup?

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

What's my experience with pricing, setup cost, and licensing?

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

Which other solutions did I evaluate?

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

What other advice do I have?

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.