I am certified for two of the modules of ManageEngine. I am a certified associate for AD Manager Plus (Active Directory Management) and I also have the certification for Desktop Central. Desktop Central is a management module used to manage devices and services from one location.
To manage a large number of users and devices and push upgrades and patches, we need a solution that allows us to do that in an efficient way. We can do this with Microsoft Active Directory. That would be our primary use case for this solution. There are other things that we do with it.
If we want to track an incident more closely to do some root-cause analysis, Desktop Central can help us with this.
If I have a large group or area of a company that extends into EMEA (Europe, the Middle East, and Africa) and APAC (Asia-Pacific) and maybe LATAM (Latin America) that is on Windows 7 and I want to upgrade multiple devices to Windows 10, I can plan for these upgrades and do them simultaneously. Desktop Central has certain use cases within IT, Ops, and DevSecOps (security as a part of software development and IT operations) roles. Using these you can build a DevSecOps pipeline using Desktop Central.
In the case of a well-formed pipeline, the Ops is given the liberty to do the releases rather than having to get IT involved at multiple locations. With minimal help, the Ops can do the releases on their phone, they just have to define the release and the release goes out smoothly without any IT intervention. The automation process can be built out this way to give technical control to non-technical users. We built our own platform for doing that from scratch. But the technology matured and there are more options available from vendors to solve these issues. We chose to deploy Desktop Center as our dedicated solution.