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ManageEngine Desktop Central Pros

Senior Modern Workplace Expert at a insurance company with 1,001-5,000 employees
One of the benefits of Desktop Central is it made the provisioning process simpler because now we have a provisioning package. We have around 1,500 laptops at the moment and all these PCs were provisioned by a provisioning package. In the provisioning package, we have integrated every aspect of renaming, deploying applications, patching, etc., so we simply execute the provisioning package and as soon as it's executed, it will install the management agent. Once the agent is installed, it will take care of all the tasks, so we don't have to sit in front of the computer to prepare the machine. This really helps us to provision the PC quickly with our agent.
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Vice President Derivatives Ops IT at a financial services firm with 10,001+ employees
The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.
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Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Everything is easily centralized and managed under this one product.
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.
AR
Engineering Technical Lead at a financial services firm with 10,001+ employees
The solution is definitely scalable.
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MK
IT Infrastructure and Security Manager at a computer software company with 1-10 employees
ManageEngine Desktop Central automatically alerts you if there are newer releases or updates. You do not have to go to their website and check.
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Product Manager - Solution Architect at iOCO
The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable.
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SR
Manager - IT at a consultancy with 1,001-5,000 employees
The solution is time-saving and resource-saving.
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Systems Administrator at a manufacturing company with 501-1,000 employees
ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.
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TM
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.
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CB
Manager of Information Technology at a engineering company with 201-500 employees
It's a complete product that allows you to remote troubleshoot, has an inventory of systems.
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ManageEngine Desktop Central Cons

Senior Modern Workplace Expert at a insurance company with 1,001-5,000 employees
ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature.
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Vice President Derivatives Ops IT at a financial services firm with 10,001+ employees
The performance sometimes lags a bit because the solution is demanding on system resources.
The pricing is lower than other well-respected solutions in this category.
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Assistant Manager - IT at MEP Infrastructure Developers Ltd.
I would like to see them come out with a SaaS version of the product in the future.
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.
AR
Engineering Technical Lead at a financial services firm with 10,001+ employees
Documentation could improve so we don't need to create the support requests first.
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MK
IT Infrastructure and Security Manager at a computer software company with 1-10 employees
ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft.
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Product Manager - Solution Architect at iOCO
I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu.
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SR
Manager - IT at a consultancy with 1,001-5,000 employees
The solution lacks some configuration.
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Systems Administrator at a manufacturing company with 501-1,000 employees
Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added.
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TM
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added.
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CB
Manager of Information Technology at a engineering company with 201-500 employees
There are occasional glitches.
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.