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IT Engineer at a real estate/law firm with 201-500 employees
Real User
Top 5Leaderboard
Easy to use, highly scalable and reliable
Pros and Cons
  • "The solution is easy to use."
  • "The solution could improve its flexibility."

What is our primary use case?

We use Microsoft Intune for match management for the more than 1,000 computers we have in our organization.

How has it helped my organization?

Before using Microsoft Intune we were having trouble when people were not coming to the office and they were working from remote locations. We did not have any control over their devices. Since the introduction of Microsoft Intune, we have had the problem completely taken care of. 

Right after we started using Microsoft Intune we were stuck with this pandemic of COVID-19, and 100% of the users were working from home. It was a good thing we started using it at that time, we were able to do the patch management even though 100% of the workforce were sitting at home.

We have a lot of on-premise server policies which we were struggling with because users get authenticated on the company network, but some elements would not take effect. However, with the implementation of Microsoft Intune, we do not have that problem anymore because the user only needs to be connected to the internet. They will get all the policies that we configure on a global scale.

These are the main areas that have changed the way we do administration tasks on the devices. Additionally, we have control over the applications, such as Mobile Application Management (MAM), we can control how the user can share the company data which we did not before. They could previously install a certain email application on their phone and then they could share it with anyone, but now we have the control; we can restrict it and we can even restrict the applications that they can use. We can stop them from sharing things on WhatsApp. We can only apply limits to the Microsoft platforms, such as Teams and Outlook.

What is most valuable?

The solution is easy to use.

What needs improvement?

The solution could improve its flexibility.

For how long have I used the solution?

I have been using Microsoft Intune for one year.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 1,200 users using the solution and for the operators or managers using the solution, we have approximately 15.

How are customer service and support?

The support is satisfactory.

Which solution did I use previously and why did I switch?

I have used ManageEngine Desktop Central and SCCM. When comparing SCCM to Microsoft Intune, when we used SCCM we had more control and visibility on what we deployed. There are certain cases where you do not want to deploy something. For example, there are security updates or quality updates that could have bugs or glitches that you see around the world. Another example is, every second Tuesday Microsoft patches will be released and you hear that some of them can have bugs or glitches, we can take them off the list and not proceed with that particular patch. This was possible in SCCM because you can select whatever patch you want before deployment. However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece. You do not have control over whether to select it or not, we have to accept it.

ManageEngine Desktop Central is very similar to SCCM, you can select what updates or patches you want. If you do not want one patch you do not have to select it. 

We migrated all the services to Microsoft platform cloud architecture. We went with Intune for the patch management, but we do have ManageEngine Desktop Central, which is capable of doing patch management.

How was the initial setup?

The installation of Microsoft Intune was not difficult, it was smooth. Once it was set up it was up and running, we only had to configure the policies. Integrating was easy with Active Directory.

What about the implementation team?

I did the implementation of the solution myself. We have a team of four to five that do the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use the solution and we are on an annual license.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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