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ManageEngine Applications Manager OverviewUNIXBusinessApplication

ManageEngine Applications Manager is #20 ranked solution in APM tools. IT Central Station users give ManageEngine Applications Manager an average rating of 8 out of 10. ManageEngine Applications Manager is most commonly compared to AppDynamics:ManageEngine Applications Manager vs AppDynamics. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is ManageEngine Applications Manager?

ManageEngine Applications Manager is an enterprise-ready, easy-to-use, affordable application management solution that helps enterprises monitor their mission-critical applications and data centers effectively. It enables you to monitor web applications, web servers, application servers, databases, and systems which are the lifeline of businesses. Its heterogeneous monitoring capability and business centric view helps the IT Team to troubleshoot application performance issues quickly.

ManageEngine Applications Manager is also known as Applications Manager.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: November 2021

ManageEngine Applications Manager Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

ManageEngine Applications Manager Video

Pricing Advice

What users are saying about ManageEngine Applications Manager pricing:
  • "The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
  • "Its price is good."

ManageEngine Applications Manager Reviews

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Chandraprakash Velmurugan
Project Leader - Release & Deployment at Solverminds
Real User
Top 5
Offers a service to monitor each and every specific feature in a server

Pros and Cons

  • "ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
  • "They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."

What is our primary use case?

We are using the latest version of ManageEngine Applications Manager. We recently updated it. We are monitoring the performance of the GMR service using the Application Manager. We can collect the JVM parameters and that helps us to analyze the heat memory without even going into the missions or the servers. We can also monitor what other processes are running and check which one is occupying more memory. And we can also set the alarms, automatic alarms like email alerts, if something crosses a threshold. We monitor 1200 users and 25 servers with the Applications Manager.

How has it helped my organization?

Whenever there is an issue, the DevOps team in my organization would have to log into the server, analyze the parameter, and attempt to get the historical data. But, it was difficult.
ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly. So it makes our job easier. The time we spend on analyzing the issue has come down drastically.

What is most valuable?

I know that it has more than 30 monitoring features for particular services. I can monitor individual GMOs. I can monitor my own individually. Applications Manager has a service to monitor each and every specific feature in a server. These features are not available in other tools. With other monitoring tools, it will monitor the entire server, but not the applications that are running in it. Applications Manager specializes in monitoring the applications also along with several other parameters. That is why we use Applications Manager.

What needs improvement?

I would say that the implementation of ManageEngine Applications Manager is too detailed. You need some training to effectually use it. For a new person who is using it, he will find the features are all a bit overwhelming. I would suggest that improvement for this product would be to make it easier to use. They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things.

For how long have I used the solution?

We have been using ManageEngine Applications Manager for almost a year now.

What do I think about the stability of the solution?

The product stability is good. We haven't had any issues.

What do I think about the scalability of the solution?

There is an option for scalability but we haven't tried using it yet. So right now, we are managing only 25 servers and this single machine is capable of doing it. And there are options to add more than a thousand monitors, but we haven't required it. So, I'm not able to comment on that.

How are customer service and technical support?

We opened a technical support ticket we used on the initial setup date and the response was very quick. They have very good technical support. For example, we couldn't connect one of the missions in Azure cloud and we raised a ticket with them. They asked us to send us some details from the machine. They helped us out by giving us the link to configure the Azure missions.

Which solution did I use previously and why did I switch?

We used an Android open-source solution for some time. But, it didn't have the deeper analysis that Applications Manager has.

How was the initial setup?

The initial setup of ManageEngine Applications Manager is straightforward. However, there are many details. The deployment takes less than two hours. It's a single server deployment and we have a backup configuration. So if there is some issue we can get the other server up in another machine and restore the configuration. It only required one person to deploy.

What about the implementation team?

We did the implementation in-house. We had a lot of frustration and there is a dedicated support team that we could inquire about a specific problem. We opened a technical support ticket we used to write on the initial date if we don't start somewhere and the response is quite quick.

What's my experience with pricing, setup cost, and licensing?

The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra.

Which other solutions did I evaluate?

We tried Dynatrace for monitoring, but the solution was quite costly compared to ManageEngine's Application Manager. But from a purely business point of view, Dynatrace is also a good tool and we found both satisfies our requirements.

What other advice do I have?

I would rate ManageEngine Applications Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RS
Solution Consultant at a tech services company with 11-50 employees
Reseller
Top 20
User-friendly dashboard but the integration should be improved

Pros and Cons

  • "The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
  • "The information provided by ManageEngine is not deep-dive like IBM and CA provide."

What is our primary use case?

Normally, the customer uses ManageEngine to monitor an application by inserting it into the IBM solution from the back-end to find out the root cause of any application problem. 

I use ManageEngine to test-compile my products. Sometimes I use it for the summary clips with CF quotas. My experience with ManageEngine is primarily with the application performance management side. 

I also use ManageEngine to research and compare CF quotas and then appraise them so I can propose to the customer which solution is suitable for their organization.

For a small organization, I think ManageEngine is pretty nice, I think it's enough.

What is most valuable?

The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard.

What needs improvement?

The information provided by ManageEngine is not deep-dive like IBM and CA provide. For example, ManageEngine does show the data, but it's common data like response time and data like that.

From the engine side, and from my perspective as a systems expert or the perspective of my site engineer, the information provided by ManageEngine is not enough to do the analysis of my application and to find the root cause of the application problem. They need to improve the engine that collects the information. For the dashboard I think ManageEngine is enough and it's easy for the user to do the daily monitoring. But for systems experts and developers, the information is not enough, they would need the dashboard to be improved.

Additionally, their integration could be improved. ManageEngine is sold as a modular product. They have their own application monitoring product which is separate from their network monitoring. It would be good for the customer if they consolidated it all together into one engine, especially on the IT side. If they consolidated it into one engine and one dashboard it would be better for the customer. Therefore, I think the integration between their tools and integration with other tools would improve the engine overall.

What do I think about the scalability of the solution?

In terms of scalability, I think this tool was built for small and medium-sized business. If the tool is intended for an enterprise or for a lab company, I don't think it is scalable enough. 

The customer would need to insert the hardware to make these tools work properly.

How are customer service and technical support?

I have never contacted the support.

Which solution did I use previously and why did I switch?

I have experience with CA, Dynatrace, and AppDynamics.

How was the initial setup?

The installation was very fast and easy even when compared to IBM because they provide good windows. I just "next, next, next" and it works. It is not difficult to follow the instructions.

What about the implementation team?

I can do the setup by myself.

Which other solutions did I evaluate?

I evaluated CA and IBM.

What other advice do I have?

Before I recommend ManageEngine to a customer, I first look at the company size and their application requirements. If the size of the company is small or medium, I will propose ManageEngine. Secondly, I examine the capability of the organization. For example, if it is just an IT operation but they don't have an internal developer or systems expert, I might suggest using ManageEngine, but I also might recommend CA, AppDynamics, or Dynatrace. Lastly, I would examine the complexity of the application. If the application is not complex, I would recommend it. For example, if the application only has two or six components, I think ManageEngine is pretty nice.

On a scale of one to seven I would give ManageEngine a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Find out what your peers are saying about ManageEngine, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: November 2021.
552,695 professionals have used our research since 2012.
Rodrigo  Torres
CEO at AXIOVISTA spa
Real User
Top 5
Flexible deployment, good price, good integration, and good support

Pros and Cons

  • "Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
  • "They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."

What is our primary use case?

We use the ManageEngine suite in many dimensions. We not only use it for application monitoring and troubleshooting; we also do our services through this suite. We manage services in general, and to provide our services, we use the ManageEngine suite. Depending on what a customer needs, we put different modules and applications. Sometimes, the customers buy the solution or software, and sometimes they buy just the services. We put the software as a service. 

The main product that we have here is for a banking client, and they have the latest version. Its version, however, varies based on the customer. In general, it is deployed on-premises, and our big customers require it in data centers. We hope to be in the cloud soon.

What is most valuable?

Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. 

This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.

We have a very good and long relationship with ManageEngine support guys. They provide very good support for us.

What needs improvement?

They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics.

It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve.

For how long have I used the solution?

I have been using this solution for around 12 years.

How are customer service and technical support?

We have a very long relationship with ManageEngine development and support guys in India. We have direct access to them, and they provide good support. I would rate them a nine out of ten. If we have any problem, we work online with them, which is a very advantageous thing. It is impossible to do the same with other solutions like AppDynamics.

What's my experience with pricing, setup cost, and licensing?

Its price is good.

What other advice do I have?

I would rate ManageEngine Applications Manager an eight out of ten because there are more powerful tools in the market.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
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