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ManageEngine ADSelfService Plus Room for Improvement

Information Technology Manager at B&I Contractors

The setup process needs to be improved and made easier for the remote component because it is extremely difficult. Getting the VPN to work, based on the end user's configuration, took a very long time. It took weeks to get it properly set up to work successfully.

The worst part is that the solution can only be installed or updated on a device if it is physically connected to the local network. I can't even use their software, Desktop Central, to deploy it to a remote device. Consequently, I had to call in 150 people to physically bring in their laptops and install this on their machine.

Similarly, when a new version is released, I can't update it without getting these devices back in-house again. This is not only for cases where updates are those that the vendor releases but also with any changes that we make to the configuration. For example, if we made a change in the policy that modified it from 180 days to 190 days, they would not get that policy update until they physically connected to our network. The need to be plugged in and have a local subnet address in order for the change to be pushed.

With respect to maintaining security, I feel that it would be better to push software or updates out to a remote device, so that they are fully up to date at all times, rather than having to wait for people to visit the office and use outdated software in the interim. It can take perhaps four months to get somebody back into the office, which is a long time to use an outdated security product.

The main point of this solution was to have our remote users change their password within the timeframe that we specify in the security policy. So, it makes little sense that you can't install the software or push updates out to remote users.

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