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LogicMonitor OverviewUNIXBusinessApplication

LogicMonitor is the #3 ranked solution in our list of best Network Monitoring Tools. It is most often compared to SolarWinds NPM: LogicMonitor vs SolarWinds NPM

What is LogicMonitor?

LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Our monitoring technology enables businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

LogicMonitor Buyer's Guide

Download the LogicMonitor Buyer's Guide including reviews and more. Updated: October 2021

LogicMonitor Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

LogicMonitor Video

Archived LogicMonitor Reviews (more than two years old)

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reviewer1017426
User
User
The dashboards are great. I would like to be better able to monitor Oracle processes.

What is our primary use case?

We use this solution for monitoring servers in our datacenter. It performs pretty well and affords us in-depth troubleshooting capabilities.

How has it helped my organization?

The product has helped our organization with in-depth monitoring. It's a nice product with an easy interface to use and a large variety of sensors.

    What is most valuable?

    There are several things we have found very valuable: 

    • We can decide what a service should contain and box it in. 
    • The dashboards are great. 
    • We can give our customers a good overview of their environment and the services they use.

    What needs improvement?

    • I would like to be better able to monitor Oracle processes. 

      A web-based interface is easy to use, but it is cumbersome to make changes across several devices.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1010436
    Service & Concept Developer at Retune AB
    Real User
    Easy to scale up and down based on the customer's needs

    What is our primary use case?

    We are an MSP, and we use it for our customers' environments: on-premise, hybrid or cloud. LogicMonitor is our backbone regarding proactivity and reporting.

    How has it helped my organization?

    We are now more flexible, and it's easy to scale up and down based on the customer's needs. We have extended our service catalog with more products that contain LM solutions.

    What is most valuable?

    • LM Cloud, for monitoring both Azure and AWS
    • LM Config, to back up and change tracking on network devices.

    What needs improvement?

    Easier to get more data out from the API. a simpler search function in the portal (may come in 115 release) More datasources for Azure regarding backup and site-recovery

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Great!

    What do I think about the scalability of the solution?

    Great!

    How are customer service and technical support?

    Great technical skills and a really fast and competent support.

    Which solution did I use previously and why did I switch?

    We used SCOM, and we switched because it's not an MSP solution and it's not that flexible and scalable.

    How was the initial setup?

    Really straightforward.

    What about the implementation team?

    We implemented it ourselves with our great technical team at LogicMonitor.

    What was our ROI?

    Direct!

    What's my experience with pricing, setup cost, and licensing?

    The setup is fast and easy, so much monitoring in place from the beginning to choose from. Cost is based on packages 50, 100, 250, and it's priced per monitored unit. Really flexible.

    Which other solutions did I evaluate?

    SolarWinds, Zabbix, Nagios, Pulseway, Microsoft OMS.

    What other advice do I have?

    Try it, and you will love it, integrations via JSON/XML and the pre built-in solutions for integrations are great.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
    543,089 professionals have used our research since 2012.
    Patrik Nordlund
    User at Retune AB
    Real User
    The ability to easily create custom data sources/monitored instances is the most valuable feature

    What is our primary use case?

    Monitoring our customers' infrastructure, servers, network equipment, UPS, websites, etc., and integrating this with our ITSM to generate tickets.

    How has it helped my organization?

    Getting rid of a lot of noise. Our previous monitoring solution was very noisy with alerts that did not matter. LogicMonitor was a lot easier to tweak to just what we wanted to see

    What is most valuable?

    The possibility to easily create custom data sources/monitored instances so that we are able to monitor all that we need. 

    What needs improvement?

    More customization and settings-tweaking so that we can make even more specialized data-sources/monitoring setups.

    For how long have I used the solution?

    Less than one year.

    Which solution did I use previously and why did I switch?

    We previously had SCOM but found it to be too cumbersome.

    What's my experience with pricing, setup cost, and licensing?

    Talk to them; I am sure you will find a good solution together.

    Which other solutions did I evaluate?

    I was not part of that process.

    What other advice do I have?

    Do consider LogicMonitor as an alternative for your monitoring.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    MattyM121
    Technical Consultant at a reseller with 51-200 employees
    Consultant
    Fast and easy setup and gives us the ability to use custom monitoring solutions

    What is our primary use case?

    We use this product internally for monitoring our on-premise infrastructure and soon to monitor our Azure infrastructure. We also use it as a service provider and we offer monitoring as a service to our customers.

    How has it helped my organization?

    We have been through many monitoring solutions previously and they are either far too complicated to configure and get right, or they are easy to implement but are not as customizable. So you end up with so many false positives that it's pointless having monitoring. We don't have this issue with LogicMonitor. 

    What is most valuable?

    The ability to get it set up fast and easily, and also the ability to use custom monitoring solutions (does require some know-how, but training is freely available from LM).

    What needs improvement?

    Bring back right-clicking in the UI, as I didn't notice I missed it until you removed the option to, which now just gets frustrating.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    We have used a few other alternatives over the years, either very simple but limited options or really complicated to configure, and we ended up with far too many false positives.

    What's my experience with pricing, setup cost, and licensing?

    The setup of the product is very quick and easy. I don't deal with the pricing, but the licencing model based on each node monitored makes it easy to know how many licences you need.

    Which other solutions did I evaluate?

    vRealize, Veeam ONE, Auvik.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user918738
    Senior Consultant at Retune AB
    User
    We can give our customers a good overview of their environment and the services they use

    Pros and Cons

    • "The dashboards are great."
    • "We can give our customers a good overview of their environment and the services they use."
    • "It would be nice to have better looking charts."

    What is our primary use case?

    We monitor Windows Servers, Linux Servers, firewalls, a variety of network devices, Active Directory, websites, etc.

    How has it helped my organization?

    We needed a cloud-based monitoring product to help us move forward in our role as an MSP. We build monitoring boxes into specific services. We do this so our monitoring services can be even more flexible as new requests can be added as add-ons to our existing monitoring services.

    What is most valuable?

    There are several things we have found very valuable: 

    • We can decide what a service should contain and box it in. 
    • The dashboards are great. 
    • We can give our customers a good overview of their environment and the services they use.

    What needs improvement?

    There are always things to improve of course. I haven't found any big issues though. There are small things, such as, it would be nice to have better looking charts.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    LogicMonitor has fantastic chat support 24/5. Monday to Friday you can contact them all day and they answer almost immediately. The support staff are very educated and can guide you on how to find stuff and fix it yourself. Instead of just doing it, they teach you how to find the correct information and do it on your own which may seem a bit strange, but I haven't learned this much in years. They do a great job and are very nice too. 

    They don't let stuff go. We have had a couple of deeper issues and they take them seriously. If they can't help you right away, they will work on them and contact you later.

    Which solution did I use previously and why did I switch?

    We used an on-premise solution which requires a lot of on-premise servers and a lot of management. We needed to change the way we worked to be more efficient.

    How was the initial setup?

    The initial setup was straightforward. 

    There is great support if you need it.

    What about the implementation team?

    We implemented LogicMonitor together with LogicMonitor. They gave us so many good recommendations along the way.

    What was our ROI?

    ROI is after six months.

    What's my experience with pricing, setup cost, and licensing?

    Talk to them about the price. It is probably cheaper than you think.

    Which other solutions did I evaluate?

    We looked around and tried a few systems which were the same area of functionality, but chose LogicMonitor because it suited us best. 

    What other advice do I have?

    Drop your on-premise solutions for monitoring your environment and choose LogicMonitor instead. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JA
    Technical Manager at a tech services company with 501-1,000 employees
    Real User
    Easy to add a device and there are already templates of what elements to monitor in a device

    Pros and Cons

    • "They already have templates of what elements to monitor in a device."
    • "It is easy to add a device."
    • "In terms of support, we are more proactive compared to having no monitoring at all. We are also able to identify quickly what sort of issues have happened or are about to happen, and act on them accordingly."
    • "The current user reporting module is terrible. There is a lot of room for improvement."

    What is our primary use case?

    We are an MSP. The product is for our managed customers to monitor their equipment and network servers. It does what it is supposed to do. 

    How has it helped my organization?

    We can proactively do support for our customers by receiving uploads before things go haywire. In terms of support, we are more proactive compared to having no monitoring at all. We are also able to identify quickly what sort of issues have happened or are about to happen, and act on them accordingly.

    What is most valuable?

    1. It is easy to add a device. 
    2. They already have templates of what elements to monitor in a device.
    3. The product is designed for a business like us.

    What needs improvement?

    The current user reporting module is terrible. There is a lot of room for improvement.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    It has been quite stable. It can get choked up, but maybe that is because it is a SaaS-based application. However, it has been okay so far.

    What do I think about the scalability of the solution?

    Scalability has been good.

    Which solution did I use previously and why did I switch?

    We did not have a previous solution. We selected this solution due to price.

    How was the initial setup?

    The initial setup wasn't that straightforward. It was a matter of reading through the how to manuals.

    What's my experience with pricing, setup cost, and licensing?

    The price is a bit stiff (pricey).

    What other advice do I have?

    I would suggest to dive into it and just get started, eventually you will get it. Once you get used to it, it will be easy to use it.

    Most important criteria when selecting a vendor:

    • Ease of use
    • Stability
    • Availability.
    Disclosure: My company has a business relationship with this vendor other than being a customer: We are an MSP.
    it_user506310
    Principle Systems Engineer at a consumer goods company with 501-1,000 employees
    Real User
    The real strength of this product for me is the infrastructure device support.

    Pros and Cons

    • "Integration with a wide variety of infrastructure systems is the most valuable feature; most critical to us was VMware integration and Citrix NetScaler integration."
    • "I much prefer the older UI for managing devices and dashboards. They gave assurances that they would not retire the old UI before making it feature parity with the new UI, but they did not follow through with that."

    What is most valuable?

    Integration with a wide variety of infrastructure systems is the most valuable feature; most critical to us was VMware integration and Citrix NetScaler integration. We use a lot of other products with LM, as well, but the biggest gaps we had with trending data were load balancers and VMware. (vCenter itself has some capability, but is quite limited by comparison.)

    A close second is the dynamic "top 10" graphs. You can have the system look at up to 520 data points and just show the top 10; we use this all over the place. If I have 100 VMs and want to see CPU usage or Disk I/O across them, that is a lot of lines in a graph (too many). But with the dynamic top 10, I just see the most active systems, which 99% of the time is what I care about. The system automatically adapts to adds and removals of things (with wildcards in the custom graph definitions), so maintenance is very low.

    It is also not difficult to write custom things for LM; myself the biggest thing I adapted to LM is HPE 3PAR monitoring, something I had been maintaining on the side for many years now with Cacti. With LM, I get much more data, and it's 1000 times easier to manage than Cacti. I collect several thousand data points per minute from our 3PAR arrays.

    We have not used their alerting, reporting, or service-checking features of the product. All of the value for us comes from the graphs and dashboards.

    Monitoring something like a Linux system is easy, but pulling out thousands of metrics from vCenter, or NetScaler, and making dynamic graphs when things are added or changed is an enormous time saver.

    LogicMonitor is by no means the only monitoring product we use; we use many, but it does things none of our other tools can hope to do, so it is critical to monitoring our services.

    How has it helped my organization?

    Good, accurate dashboards: I can pull data from multiple sources, whether it is VMware CPU Ready stats, server CPU utilization, application metrics (MySQL, etc.), load balancer metrics, and even 3PAR storage metrics and show them all in one screen. I have seen many products that claim to do this kind of thing, but LogicMonitor is the only one I have personally seen/used that makes it easy to use.

    What needs improvement?

    I much prefer the older UI for managing devices and dashboards. They gave assurances that they would not retire the old UI before making it feature parity with the new UI, but they did not follow through with that.

    I was a VERY happy customer of LM up until a couple of weeks ago, when I noticed they flipped the bits to disable the old UI. That made me very, very upset.

    For how long have I used the solution?

    I have used it for about two years.

    What do I think about the stability of the solution?

    We have had problems with the Windows agents crashing on occasion and not automatically restarting; after engaging support on the issue, no resolution was found, so I just have to manually restart them when they go down (at this point, it seems like once every few months). No issues with stability on Linux agents.

    What do I think about the scalability of the solution?

    We have had to deploy a larger number of agents to support our devices than I expected, 16 agents for 250 devices currently being monitored. We had some issues with high CPU usage on agents earlier on; filed some support tickets and got a few issues resolved. For the most part, things are fine now; we just have to have a bunch of agents.

    How are customer service and technical support?

    Technical support is pretty good; I have been happy with most of my tickets being resolved.

    Which solution did I use previously and why did I switch?

    I have been doing custom monitoring things since 1997 with MRTG, then custom RRDTool monitoring, then moved to Cacti, now LM.

    How was the initial setup?

    For what we wanted, initial setup was very straightforward; it was one of the easiest monitoring systems I have ever used. The caveat is, we are not using alerting or reporting, so maybe there is more complexity in there. But for basic graphing and dashboards with custom graphs, it's amazingly simple, and I can do many things that simply were not possible with previous solutions that I had been using.

    What's my experience with pricing, setup cost, and licensing?

    The per-device licensing is painful for virtual machines. (Virtual machines make the overhead of segmenting things out more much simpler, but per-device licensing like this hurts that model.) The per-device licensing model is common among this type of app, whether it is LM, or something else like New Relic, or even Chef, which we also use. The value proposition isn't there for us to deploy LM across all 900+ devices/VMs that we have. So we target it at the most high-value areas and use other tools.

    Which other solutions did I evaluate?

    I had been in depth with Cacti for several years; wrote a ton of custom code to integrate with systems and network devices. Before that, RRDTool. I had looked at various other systems like Zabbix, and other names I don't remember at this point. Many years ago, one company I was at used Mercury SiteScope; that product at the time was still limited, as well. A full three years after they deployed it (after I left the company), they were still using my custom graphs to do things that the very expensive SiteScope could not do.

    The real thing that got LM in the front door for us was visibility into VMware. Specifically, I was quite concerned about monitoring CPU READY states; this metric is only available on a per-VM basis in vCenter. I can't go to a VMware host or cluster view and say show me CPU READY. It doesn't work like that. LM shows me this information very easily. Many tools out there do basic SNMP support, but don't have more in-depth knowledge about what each of those things actually mean. I have been using SNMP for almost 20 years and I still consider it to be a black art. LogicMonitor doesn't support every device in the world, but for those it does from a SNMP perspective, it knows what the data points mean and creates accurate graphs to represent that data. Talking to APIs in VMware to get information is very useful as well; it's not something that is easy to integrate with (relative to other products, because you have to know the APIs and understand the responses).

    What other advice do I have?

    The real strength of this product for me is the infrastructure device support (https://www.logicmonitor.com/technologies/). LM is a great tool if you have a lot of things and want to be able to create dashboards to get status into many devices at once without a lot of work and without vendor-specific tools (going to one app for network stuff, another app for storage stuff, another app for virtualization stuff). If you use products that are NOT on their list, it is still a good tool; it just takes some more work to integrate. I have written custom integrations for Varnish and Memcache (overriding their default integrations, which were not adequate for our needs); it is not complicated.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JB
    VP Engineering at Impulse
    Real User
    We've been able to extend our in-house tools through the use of LogicMonitor's API capabilities.

    Pros and Cons

    • "Through the use of LogicMonitor's expansive monitoring library and host detection technologies, we are able to monitor hosts without the complexities traditional NMS systems have."
    • "The new/beta web portal and its REST API are a work-in-progress. This transformation for LogicMonitor is an exciting refresh, and is enabling customers like Impulse to provide feedback along the way."

    What is most valuable?

    • Impulse needed a solution that required minimal effort and training to add monitoring to our network and system hosts. Through the use of LogicMonitor's expansive monitoring library and host detection technologies, we are able to monitor hosts without the complexities traditional NMS systems have.
    • "Chat with an Engineer" enables Impulse Staff to interact with LogicMonitor Support Engineers, working together to solve issues in realtime. "Chat with an Engineer" Support is able to answer our questions immediately and skip the support ticket process.
    • LogicMonitor API, and 3rd party integration support. Impulse is able to extend our in-house tools through the use of LogicMonitor's API capabilities. Our Customer Documentation has realtime LogicMonitor Graphs embedded, allowing Impulse staff to quickly review documentation and relevant graphs. The 3rd party integration support enables Impulse to extend in-house ticketing, and OnCall escalation/alerting rotations.

    How has it helped my organization?

    Before we deployed LogicMonitor, Impulse relied on a variety of open source tools. Each tool performed a specific task. Our staff often was overwhelmed in navigating/understanding each tool in order to collect the information necessary. Decommissioning these apps and using LogicMonitor has solved these issues. Dashboards and widgets are easy to use and understand, allowing staff to see historical data, forecast trends, and interact with graphs. Driving adoption of LogicMonitor couldn't be easier.

    We're also able to use LogicMonitor with other applications in our infrastructure--

    • Dashboards: Impulse Customers have dashboards that provide graphs for bandwidth, latency, ClearStar calls, trouble-tickets, router/server health metrics.
    • Script-based DataSources: LogicMonitor allows data-collection to use a variety of technologies, including the use of Groovy Scripting. Having this ability allowed us to monitor equipment that normally requires vendor-specfic EMS/NMS solutions. We used groovy scripts to perform complex evaluations of SNMP data, then "jump" to other SNMP structures for monitoring our Next-Gen circuits. We use Groovy scripting for all complex solutions, including Wireless AP Stations, VoIP Call Quality, Ticketing, Power/Temperature, Virtual-Hosting SSL Certificate Expirations, Email delivery round-trip, POP/IMAP authentication, SSD Wear Leveling, and more.
    • 3rd-Party Integration: We send alerts to Slack, and our OnCall alerts to OpsGenie. Both apps allow staff members to review/respond to alerts for Impulse Infrastructure and our Managed Customers.

    What needs improvement?

    The new/beta web portal and its REST API are a work-in-progress. This transformation for LogicMonitor is an exciting refresh, and is enabling customers like Impulse to provide feedback along the way.

    For how long have I used the solution?

    The company has been using LogicMonitor for about a year.

    What was my experience with deployment of the solution?

    As a service provider with multiple data centers, and points-of-presence, the deployment was straightforward. We split the deployment into multiple phases -- 1) Add hosts to monitoring, 2) Tune alert-thresholds, and 3) Define Alert Policy. Each phase is roughly 1 week.

    What do I think about the stability of the solution?

    We have had zero issues with monitoring, and accessing the LogicMonitor Portal. LogicMonitor puts a lot effort into making sure customers are always up. From a customer perspective, LogicMonitor software allows Impulse to designate a backup collector host. This host allows the data collection engine to be redundant, in case Impulse has an issue, our backup collector automatically takes over, thanks to LogicMonitor.

    What do I think about the scalability of the solution?

    We've been able to scale very much so. LogicMonitor is working towards extending high-resolution data for longer periods/retention. Impulse also has scaled LogicMonitor through the use of adding multiple collector-hosts. These hosts are strategically deployed at various data centers for our scale.

    How are customer service and technical support?

    Customer Service:

    "Chat with an Engineer" is an excellent tool, and I commend LogicMonitor for offering this. LogicMonitor has experts answering questions, and also training it's customers along the way. They explain things that are easy to digest/understand, and follow up on issues to make sure everything is taken care of. I would give "Chat with an Engineer" a 10 out of 10.

    Technical Support:

    Oftentimes, the technical support team is the same team as "Chat with an Engineer" -- 10 out of 10. They are well-trained, and able to keep up with the changes in the product over release deployments.

    Which solution did I use previously and why did I switch?

    Impulse used a variety of open-source NMS solutions, including Nagios, Zabbix, Zenoss, MRTG, and Cricket. The configuration management of these systems often required engineering-level experts to maintain the software, as well as insure everything was monitored. Our deployments of these open-source systems did not have the same level of redundancy and scale as LogicMonitor's solution.

    How was the initial setup?

    Impulse needed to make sure everything we currently monitored would supported in LogicMonitor. We evaluated the product, focusing on these questions, and worked with LogicMonitor's pre-sales engineering team. Once we signed up for the product, Impulse asked LogicMonitor's Professional Services team to train our staff, and walk-through the product for each team members' needs. Having the LogicMonitor training, the initial setup was very straightforward. Each team was able to add monitoring, build graphs, tune alert thresholds, and alert-routing.

    What about the implementation team?

    Impulse performed the set up after a 3 day Professional Services training (on site).

    What was our ROI?

    We calculated roughly 81 hours per month of Impulse employee's time were spent configuring and managing our legacy monitoring tools. We have reduced this number to roughly 12 hrs per month (100% of that is towards LogicMonitor).

    Which other solutions did I evaluate?

    Nagios XI was briefly evaluated. It was very capable of providing basic monitoring, but it did not have the API functionality we needed to integrate into all of the Impulse in-house system.

    What other advice do I have?

    • Sign up for the evaluation, then discuss "The Problem You're Trying to Solve" with LogicMonitor staff. The staff are very helpful showing how the platform can solve a variety of needs.
    • Ask for help. LogicMonitor Support can advise on how to monitor devices, tuning alert-thresholds, alert-routing and more.
    • Ask for a reference. Talk to another LogicMonitor customer that has signed up.
    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user163623
    NOC Manager with 51-200 employees
    Vendor
    We find the dashboards, alerts, escalation change and API integration to be valuable for us.

    Pros and Cons

    • "The escalation change and API integration are also huge for us, making alerting seamless."
    • "I'd like to see the NetFlow reporting get better and the new UI needs some work."

    What is most valuable?

    My entire team and I are in LogicMonitor all the time on a daily basis. The entire tool is extremely valuable, especially the dashboards and alerts. The escalation change and API integration are also huge for us, making alerting seamless.

    How has it helped my organization?

    We've seen huge improvements since our initial installation and going live. We were using the old Zenith product, and switching from that to LogicMonitor has resulted in a huge jump in service.

    With Zenith, we had to develop monitoring with an SNMP lock, getting the ORDs, and figuring out what event needed to be monitored. But when we deployed LogicMonitor, it did all the work for us and if we needed to change anything, we can just contact support and they implement the change for us. It's really hands-off and very seamless.

    What needs improvement?

    I'd like to see the NetFlow reporting get better and the new UI needs some work. I'm aware that they're working on the new UI, but everything else just functions and works.

    For how long have I used the solution?

    I've used it for two or three years.

    What was my experience with deployment of the solution?

    We've deployed it without any issues.

    What do I think about the stability of the solution?

    Ever since we've deployed it, it has been stable. So, we have not had any issues with instability with the product itself. A lot of the times when there is instability, it's an internal issue and not the tool.

    What do I think about the scalability of the solution?

    Scalability is almost rated as hyper-scalable just because scaling it is usually because you can monitor a thousand devices from one collector. So we can monitor massive networks with just a few collectors, so it's extremely easy to scale. Upon scaling it, it becomes redundant within itself.

    How are customer service and technical support?

    Customer Service:

    The customer service response time is fast and reliable. If an issue is a bug they report it right away and its resolved shortly there after. If the issue is a larger scope of work, they have no problem escalating to the appropriate teams.

    Technical Support:

    We use their forums, support pages, FAQ's, and the chat support as well. Their techs all seem to be very knowledgeable. Everybody here we have on staff is certified with LogicMonitor. We're certified professionals, so we generally know what we're doing. Every time we have to contact support, if they can't figure it out they'll send it straight over to a senior developer who knows exactly what the problem is and how to address it.

    Which solution did I use previously and why did I switch?

    We were using Kaseya, then an in-house solution, then Zenith, and we tested a few others. Kaseya let us down multiple times, so we didn't trust it anymore. And Zenith was way too expensive, so we got rid of it. When we found LogicMonitor, it was at the perfect price point for what it offered, and we could off-load everything and hand it over to them. Setup and monitors were automatically configured for us.

    How was the initial setup?

    When we initially had the product, understanding how it works, functions, wasn't extremely complex, it was just a different methodology for us. But once we understood, the deployment and scalability was really easy.

    What was our ROI?

    We include monitoring within our services, so it'd be hard to say how much time we save. A lot of it is knowing when alerts are happening and being able to react to that and saving our clients and not having them contact us to let us know there's an issue. So, it's more an ROI on the relationships for retaining a customer than it is on saving time.

    What other advice do I have?

    I'd say, why haven't you bought it already? Compare it to what you have now and what you're doing, and you'll see how much more you can get out of LogicMonitor. It's a set price per device, and the price is amazing considering uptime and other factors that would otherwise require a lot of man hours. The scalability is amazing and very graceful. I'd be surprised it you found something better.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user458007
    Infrastructure Manager(APAC) at a tech services company with 501-1,000 employees
    Consultant
    Our support desk only reacts to the ticket created for the respective device or service failure.

    What is most valuable?

    • ESXi monitoring
    • Cisco Routers and switches
    • Netflow
    • Batch Job and Event source monitoring
    • SQL and Application monitoring
    • Web service monitoring
    • Config managemet

    How has it helped my organization?

    The support team had to go through a rigorous manual process when a site went offline. The agent-based monitoring system will only send you “server up” and “server down” alerts and does not give you the complete visibility of a problem. Now we have LogicMonitor in place, our support desk only reacts to the ticket created for the respective device or service failure which has, so far has saved about 20 minutes per incident.

    What needs improvement?

    • Management features
    • Remote access features
    • Application monitoring
    • Predefined report templates
    • Dashboards
    • Application config management

    For how long have I used the solution?

    15 Months

    What was my experience with deployment of the solution?

    None.

    But, once the collector is downloaded to host, it will only be valid for 2 Hrs.

    What do I think about the stability of the solution?

    We never experienced service disruptions apart from scheduled maintenance windows.

    What do I think about the scalability of the solution?

    We are pretty organized when it comes to our infrastructure monitoring and did not cross the 500 devices limit. But, we tried creating over 1000 devices in the evaluation process and never experienced any scalability issues.

    How is customer service and technical support?

    Customer Service:

    8/10

    Technical Support:

    The best support team without a doubt from my experience with network monitoring vendors. LogicMonitor have got a good bunch of well-balanced techs who will get into our shoes to fix an issue or provide a solution. The revamped support portal is easy to use and the response from their techs are pretty fast. We haven’t had any need to escalate issues beyond normal support tiers.

    How was the initial setup?

    In comparison with other network management platforms I have used, LogicMonitor was pretty straightforward. The initial setup is simple and configuring a gateway on a remote site is pretty straightforward.

    What's my experience with pricing, setup cost, and licensing?

    There are a number of pricing plans to fit different service providers so you need to understand your monitoring requirements before making the switch.

    Which other solutions did I evaluate?

    The previous solution was only focusing on remote management capabilities and never had the capabilities to do advanced monitoring of our infrastructure. During the evaluation, we were trying to find a solution equipped with -

    • Ability to monitor entire technology stack from a single platform
    • Cloud hosted
    • Application monitoring
    • Hardware monitoring
    • Define escalation chains
    • Cross platform integration
    • Simple pricing plans

    What other advice do I have?

    LogicMonitor can be pretty simple to implement but it’s a complex, robust platform that can pretty much do “everything”. You have to make sure you have a thorough understanding of what and how you want to monitor. Also, you need to think about how you want to do it and who should be alerted for what and on which stream. There are also KPI’s to be decided, and you need to know what platforms you are trying to integrate, especially your ticketing systems.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    SS
    CTO, Partner at a tech company with 51-200 employees
    Real User
    It simplified Windows monitoring at new sites, and is easy to set up. I'd like improved SNMP support.

    Valuable Features

    Easy setup Easy for customers to understand

    Improvements to My Organization

    It simplified Windows monitoring at new sites.

    Room for Improvement

    Web experience slow Improved SNMP support

    Use of Solution

    I have used it for 1.5 years.

    Stability Issues

    Stability of collectors is poor on Windows.

    Customer Service and Technical Support

    Technical support is 5/10; needs improvement; incomplete and poor documentation.

    Initial Setup

    Setup is easy. Pruning to the desired monitors is a tedious operation.

    Implementation Team

    An internal team implemented it. Don't use Windows collectors for anything other than Windows collection.

    Pricing, Setup Cost and Licensing

    Paid on a monthly basis per device, this solution can be pricey at the low volume…

    Valuable Features

    • Easy setup
    • Easy for customers to understand

    Improvements to My Organization

    It simplified Windows monitoring at new sites.

    Room for Improvement

    • Web experience slow
    • Improved SNMP support

    Use of Solution

    I have used it for 1.5 years.

    Stability Issues

    Stability of collectors is poor on Windows.

    Customer Service and Technical Support

    Technical support is 5/10; needs improvement; incomplete and poor documentation.

    Initial Setup

    Setup is easy. Pruning to the desired monitors is a tedious operation.

    Implementation Team

    An internal team implemented it.

    Don't use Windows collectors for anything other than Windows collection.

    Pricing, Setup Cost and Licensing

    Paid on a monthly basis per device, this solution can be pricey at the low volume rates.

    Other Solutions Considered

    We regularly evaluate new solutions because we're an implementer in this space. LogicMonitor is quick and simple but basic and expensive. We have also evaluated Zenoss.

    Other Advice

    Don't use Windows collectors for non-Windows collection.

    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is certified by LogicMonitor.
    it_user514809
    Senior Consultant at a tech services company with 1,001-5,000 employees
    Consultant
    It found several snapshots that had not been managed and we were able to remove.

    What is most valuable?

    • Ease of deployment
    • Robustness
    • Reporting capabilities

    How has it helped my organization?

    We’re able to discover potential issues within our VMware environment after deployment. It found several snapshots that had not been managed and we were able to remove.

    What needs improvement?

    The user interface seems to be difficult to get used to and navigate.

    For how long have I used the solution?

    I have used it for one year.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    Technical support is very good; knowledgeable and very accessible.

    Which solution did I use previously and why did I switch?

    We chose this product due to its multi-tenancy capabilities. As a MSP, we managed and monitored several hundred clients. LogicMonitor allowed us to keep these segmented, but still alert us on critical issues for all. The web-based, hosted functionality is also very useful and allowed easy deployment.

    How was the initial setup?

    Initial setup is easy; we had clients and endpoints monitored within minutes.

    What about the implementation team?

    As an MSP, we provided the implementation for multiple clients. As for advice: Have a compute device available for each site you intend to manage and install the LogicMonitor collector on. To make endpoint deployment easier, have a standard setup to allow for collection. If it’s SNMP, create a specific community and allow the LogicMonitor Collector access to it. For WMI, create a specific service account for monitoring.

    What other advice do I have?

    LogicMonitor is a very robust monitoring solution and allows for customization to any environment. If you don’t want to deploy a solution on-prem, this is a very good alternative.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user511356
    Executive Director of Technology Infrastructure Services at a university with 1,001-5,000 employees
    Vendor
    Leveraging its service monitoring tools, we established remote monitoring for external web services. I'd like the portfolio of pre-packaged services to expand quicker.

    What is most valuable?

    • Rapid provisioning of reasonable baseline metrics for APM
    • Off-site monitoring
    • Synthetic monitoring
    • RESTful API

    How has it helped my organization?

    My team was recently in a situation that required disruptive maintenance to the college’s firewalls, and we needed a mechanism to verify that external web services were operational once the maintenance was concluded. In the past, my team would communicate with stakeholders across the college and request assistance certifying that services were restored to operation once our maintenance completed. Leveraging LogicMonitor’s service monitoring tools, we were able to proactively establish remote monitoring for nearly 200 external web services within 24 hours. Having the data collection in place prior to the maintenance not only reduced the man-hours required to perform the maintenance, it simplified the establishment of a consensus regarding the maintenance window and allowed us to schedule the necessary maintenance in a shorter timeframe.

    What needs improvement?

    The portfolio of pre-packaged services that LogicMonitor can monitor does not seem to be expanding very quickly, and there isn’t a quick or easy way for self-service expansion without the same amount of development that would be required for an on-prem solution like Nagios. They are also in the process of transitioning from an RPC API to a RESTful API, and the functionality on both is limited.

    For how long have I used the solution?

    I have used it for three years(ish).

    What do I think about the stability of the solution?

    I have not encountered any stability issues. Any maintenance windows are communicated in advance.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Technical support is very responsive and generally able to answer questions, although I haven’t had to use it very often.

    Which solution did I use previously and why did I switch?

    I tested a few other SaaS solutions, but I went with LogicMonitor for reasons that are lost in a pile of notes from three years ago. I think it was largely because of support for major infrastructure components like NetApp, Cisco, and VMware.

    How was the initial setup?

    Initial setup was simple.

    What's my experience with pricing, setup cost, and licensing?

    It’s expensive.

    Which other solutions did I evaluate?

    Before choosing this product, we also evaluated Scoutapp, New Relic, and a few others that I’ve since forgotten.

    What other advice do I have?

    Our organization has traditionally relied heavily on on-premise monitoring solutions like Nagios or Zabbix, but our technology needs were growing faster than our payroll. We evaluated moving to a packaged monitoring solution such as SolarWinds or Foglight, but we didn’t want to sacrifice the flexibility that FOSS monitoring tools afforded us. Using LogicMonitor as a platform to augment and enhance our Nagios deployment eased the growing pains we experience and allowed me to focus the team’s energy towards effective analysis of performance data and proactive decision making. Before making the jump to any SaaS monitoring platform, I would advise others to consider their position and determine if a solution like LogicMonitor fits best as a wholesale replacement or as augmentation to on-prem solutions.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Troy Muncy
    Engineering Manager at Xceptional Networks, Inc.
    Real User
    The dashboard display provides at-a-glance problem detection.

    What is most valuable?

    • Monitoring and alerting combination
    • Ability to run scripts of multiple types
    • Data presentation format

    The dashboard display for all of the alerts and monitoring data is a great approach to creating a NOC, because the info is so up front and easily digestible. Basically, it provides at-a-glance problem detection. Coupling this with the ability to run VB script, PowerShell, bash, et al. from the collector itself, can make for situations where you can automatically remediate errors as they come up.

    How has it helped my organization?

    We currently use it as the basis of a network services product line. It allows us visibility into all the devices we cover in a centralized location. It allows me to monitor, alert and backup the devices under its purview.

    What needs improvement?

    LogicMonitor functions as a centralized, cloud-hosted dashboard for alerts and SNMP/WMI monitoring. They have a function that allows you to remotely connect from that dashboard to network devices you are monitoring by tunneling through the collector on network (the device that sends SNMP data to the cloud dashboard). It’s a Java-based solution and it doesn't always work, it will sometimes not load. So, while the portal is wonderful for monitoring and alerting and the way the data is presented (easy to read, bright, etc.), it would be nice if the remote access function was more stable and, instead of it being a legacy add-on, it became part of the product suite. This would allow me to remediate issues the software alerts on without having to connect to a VPN and then SSH to the device.

    For how long have I used the solution?

    I have used it for about 18 months.

    What do I think about the stability of the solution?

    I have not encountered any stability issues with the program or the collector devices.

    What do I think about the scalability of the solution?

    The product scales very efficiently and adding large amounts of devices with the Netscan tools takes just a couple of clicks.

    How are customer service and technical support?

    Technical support is very good, and if you want to add a lot of customization, they are happy to work with you and even go back and develop a solution for you and help you implement it. The flexibility of the product is massive, and the support team is right there with you trying to squeeze out added functionality.

    Which solution did I use previously and why did I switch?

    I previously used SolarWinds, which just seems too large and overly complex compared to LogicMonitor.

    How was the initial setup?

    Setup was easy; they provision it for you and then remote in and help you get started.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is extremely competitive, and is cheaper than the other solutions I've looked at.

    Which other solutions did I evaluate?

    We evaluated and demo’d both Auvik and SolarWinds.

    What other advice do I have?

    Dedicate time and a resource to it, have them do the training and take the LMCP certification test (online). It helps to know SNMP and SNMP traps.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user489108
    Sr Systems Engineer at a recruiting/HR firm with 1,001-5,000 employees
    Vendor
    It knows what kind of device you are adding, and auto-discovers the monitors for it.

    What is most valuable?

    It's one of the easiest monitoring solutions to configure, with massive scalability and it works well.

    How has it helped my organization?

    We used to have problems with other monitoring solutions that would miss things, or were very difficult to configure. LogicMonitor "knows" what kind of device you are adding, and auto-discovers the monitors for it - whether it's a NetApp, an Exchange server, or a fiber channel switch.

    What needs improvement?

    The alert rules system can be a bit clunky, easy enough to overcome, but it could be streamlined. When you have a lot of rules, it can be difficult to easily see what is doing what and where.

    For how long have I used the solution?

    I have been using this solution for 3 years now.

    What do I think about the stability of the solution?

    I did not encounter any stability issues.

    What do I think about the scalability of the solution?

    I did not encounter any scalability issues.

    How are customer service and technical support?

    I rate the level of technical support very high. Most techs are very knowledgeable and can debug most issues quickly or help you through resolution.

    Which solution did I use previously and why did I switch?

    Our previous solution was missing alerts on critical items and was very difficult to configure.

    How was the initial setup?

    Initial setup was very straightforward.

    What's my experience with pricing, setup cost, and licensing?

    You will probably end up using LogicMonitor for more devices than you think!

    Which other solutions did I evaluate?

    We evaluated Microsoft SCCM, WhatsUp, and SolarWinds.

    What other advice do I have?

    Do not be afraid to contact LogicMonitor support. They are very knowledgeable and can quickly help you with issues.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user458031
    Principal Hosting Engineer and Team Lead with 1,001-5,000 employees
    Vendor
    It comes with broad built-in support for a wide variety of devices, OSs, applications and platforms.

    What is most valuable?

    SaaS product means there's near-zero setup or ongoing maintenance costs and it has an excellent UI. It comes with broad built-in support for a wide variety of devices, OSs, applications and platforms.

    How has it helped my organization?

    The NetApp and VMware integration in particular has helped us pinpoint hot spots and misbehaving applications by identifying anomalies that stand out compared to "normal" activity.

    What needs improvement?

    It would be nice to see more predictive analytics where based on past behavior, at a certain time of day/week/month, the datapoint should be within a set range of values, and if it's > 2 standard deviations outside, this represents an anomaly that should be investigated. I would also like to see an easier way to build useful performance dashboards.

    For how long have I used the solution?

    I've used this solution for over five years at multiple organizations.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our needs.

    How are customer service and technical support?

    It's outstanding - 10/10. 24x7 access through the web UI to technical support chat. It also has an excellent escalation procedure, and we get quick responses from the senior engineering team as needed. Documentation is outstanding as well.

    Which solution did I use previously and why did I switch?

    I have used at least half a dozen different solutions which were mostly open source, or homegrown on-premise solutions, from Nagios and Zabbix to OpenNMS and Cacti. We switched because of all the things in item mentioned above.

    What about the implementation team?

    It's incredibly easy, with just one executable to install if you're running an agent on Windows, or one package to install if you're using it on Linux.

    What's my experience with pricing, setup cost, and licensing?

    The volume based pricing can be challenging for very large environments depending on your support budget for monitoring and alerting tools.

    Which other solutions did I evaluate?

    PRTG and Zabbix are also in use internally. I chose LogicMonitor based on prior experience with it and with other tools.

    What other advice do I have?

    A trial takes around an hour to set up and start collecting useful data.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user457965
    Director, Platform Operations at a computer software company with 501-1,000 employees
    Vendor
    Provides richer and consistent monitoring. There are more users engaged in monitoring our environment, across the organization.

    What is most valuable?

    1. Device monitoring
    2. Service monitoring
    3. Dashboards
    4. Custom service creation

    How has it helped my organization?

    Richer and more consistent monitoring. We are no longer concerned with keeping the monitoring infrastructure itself running. There are more users engaged in monitoring our environment, across the organization (not just IT/operations).

    What needs improvement?

    The reports are still fairly weak. Custom reports add some flexibility, but having a more direct/rich access to both the configuration state and alerts needs improvement. Better integration with push-based tools (e.g. StatsD). That's the direction monitoring is going, LogicMonitor needs to get on-board in a real way, otherwise we'll need to supplement them with tools like Circonus, New Relic, etc.

    For how long have I used the solution?

    We've used it for three years.

    What do I think about the stability of the solution?

    There's nothing significant. Occasional feature release have impacted data somewhat, but so far alerting and functionality have remained stable.

    What do I think about the scalability of the solution?

    It's been able to scale for our need.

    How are customer service and technical support?

    It's pretty good, and is sometimes great. However, I have come across two issues. New support people aren't trained as well as they should be, so I sometimes get unsatisfactory answers depending on the support person. Also, the wait times for chat/support response go up from time to time. This seems to be just a scaling/staffing issue.

    Which solution did I use previously and why did I switch?

    We previously used a homegrown solution based on Nagios. We had to do a lot of infrastructure rebuilds of our own core serviced, and we didn't want to rebuild and support monitoring services on top of that.

    What about the implementation team?

    It's pretty straightforward. There is some complexity in understanding how to best build a custom monitoring solution for our own application.

    What's my experience with pricing, setup cost, and licensing?

    I've found the pricing to be reasonable so far. I generally tell people who question it to consider the cost in people/time to maintain and support a 24x7 monitoring service.

    Which other solutions did I evaluate?

    Circonus was a contender, and we also looked at simpler solutions like Pingodm. At the time of my purchase, LogicMonitor hit the sweet spot of functionality and price.

    What other advice do I have?

    You need to have a plan. LogicMonitor won't do much here, but getting up to speed is pretty easy. Still, especially if you're moving from one monitoring system to another, have a well defined plan with a timeline to help transition you over.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user457953
    IT Infrastructure Manager at Barfoot & Thompson
    Vendor
    Monitors our network from both within and without. 3rd Party integration and the granular alerting methods are good.

    What is most valuable?

    It's a product that monitors our network from both within and without. The integration with third parties and very granular notification/alerting methods are good. They have a monitoring location feature for our services in Australia, and it's billed monthly.

    How has it helped my organization?

    It's consolidated our diverse monitoring platforms saving time and effort. It helps us to identify issues much easier and quicker than before.

    What needs improvement?

    Reporting is not yet at its best, but work is underway, and they listen to the customer regarding their needs.

    For how long have I used the solution?

    I've used it for six months.

    What do I think about the stability of the solution?

    Stability has been outstanding.

    What do I think about the scalability of the solution?

    We have not yet required much scalability, but going up from 50 to 100 monitored hosts is very straightforward.

    How are customer service and technical support?

    I have to say their support is excellent, both when onboarding/pre sales and once you become a customer. Though we are located at the other side of the world, it has been working quite well for us.

    Which solution did I use previously and why did I switch?

    We switched from several on-premise solutions, and these were a mix of both paid and open source types. Support was a huge component, and also availability, scalability and not having to liaise with upgrades and roll outs.

    How was the initial setup?

    Their pre-sales and support have been very helpful, and this meant it was not as complex as many other solutions out there.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is quite flexible, and it works as a subscription so you can stop it at any time if you have to.

    Which other solutions did I evaluate?

    We evaluated other solutions such as Zabbix, Pingdom and PRTG.

    What other advice do I have?

    Give it a try, it won't disappoint you. I would encourage you to run a Proof of Concept or a small lab test if possible.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user378480
    Senior Systems Engineer at a university with 1,001-5,000 employees
    Vendor
    It reduces the amount of time that needs to be devoted to the administrative overhead of monitoring.

    What is most valuable?

    I believe that LogicMonitor's most valuable feature is that it drastically reduces the amount of time that needs to be devoted to the administrative overhead of monitoring. As a result, the time we spend interacting with LogicMonitor is time that produces real ROI.

    How has it helped my organization?

    Prior to our LogicMonitor implementation, "out-of-the-office" access to the visibility monitoring systems provide required a frustrating and unreliable mix of VPN, RDP and/or VDI. LogicMonitor's UI and mobile app are orders of magnitude more efficient and effective at enabling us to respond anytime and anywhere.

    What needs improvement?

    As I previously said, LogicMonitor matched our use-case requirements almost perfectly; I can't think of a significant, top-line, glaring inadequacy. In addition, LogicMonitor seems to be particularly driven by customer needs; and seem to spend effort only on those things that customers define as valuable. If I had to pick something, immediate and direct phone access to support would be nice but existing support is not insufficient.

    For how long have I used the solution?

    We are currently utilizing LogicMonitor's service using a mix of GD and EA versions of their collector component. We predate their distinction between Pro and Enterprise Service Tiers. I have been using LogicMonitor for slightly more than 18 months.

    What do I think about the stability of the solution?

    We have not experienced any issues with either collector or UI stability.

    What do I think about the scalability of the solution?

    I believe scalability issues will result from any poorly-planned and poorly-executed deployment, regardless of the product, service or vendor involved. That being said, some of our hardware is known to have characteristics that make it difficult to monitor and that fact combined with a number of other self-imposed constraints on our deployment has at times required an unexpected level of attention.

    How are customer service and technical support?

    LogicMonitor support has been responsive and effective. I have found their documentation portal to be better than most and their feature request and customer forums contribute significantly.

    Which solution did I use previously and why did I switch?

    Previously, we have supported monitoring functionality with a collection of vendor-specific tools along with both SolarWinds and WhatsUp Gold deployments. That combination no longer met our use-case requirements and was not delivering the level of service we wanted.

    How was the initial setup?

    Initial setup was a relatively low-effort exercise and "Out of the Box" LogicMonitor works as advertised. That is not an excuse for thoughtless deployment. Effectiveness, efficiency and ROI will all be in direct proportion to the amount of time spent developing a deployment and operation plan that supports your use-case and predefined priorities.

    What's my experience with pricing, setup cost, and licensing?

    Don't confuse cost with value; spend your time and money according to your use-case and predefined priorities.

    Which other solutions did I evaluate?

    A wide-ranging initial list of products and vendors was developed. That was refined in multiple exercises to reach a much smaller list which we felt best met our use-case. That small list includes, but isn't limited to SolarWinds, WhatsUp Gold, ManageEngine, OP5, Kaseya, Up.Time, PRTG, Groundwork, Zenoss, and SevOne.

    What other advice do I have?

    I would say that LogicMonitor matched our use-case nearly perfectly, and was the best at meeting the functionality that we prioritized most highly. Take full advantage of the regularly scheduled training webinars and the library of other instructional materials. Good monitoring is very difficult and requires constant engagement. If you believe in "set it and forget it", "there's an app for that" or the "easy button" you probably should have a different role in your organization.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user449484
    Production Manager at a computer software company with 201-500 employees
    Real User
    We were able to configure the relevant alerts to be sent to the relevant engineers via email and SMS.

    What is most valuable?

    • Accurate monitoring
    • Dashboards
    • Easy to use

    How has it helped my organization?

    By receiving accurate monitoring on all of our datacenters, we were able to configure the relevant alerts to be sent to the relevant engineers via email and SMS.

    By building dashboards with the relevant information we now have them projected on large monitors for everyone to see in real time what is happening in our production environment.

    What needs improvement?

    They need to add more capabilities for external monitoring i.e “Services” monitoring. Also, they should add a feature of anomaly detection.

    For how long have I used the solution?

    I've been using it for two years.

    What do I think about the stability of the solution?

    We've experienced no issues with performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our needs.

    How are customer service and technical support?

    8/10

    Which solution did I use previously and why did I switch?

    We used various monitoring solutions but never had one robust solution for monitoring all of our devices/services.

    How was the initial setup?

    It's pretty straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Pricing and licensing is out of my scope but as far as I see it, there are certain products which are worth paying for if they answer your needs.

    Which other solutions did I evaluate?

    I tried various other monitoring solutions such as Paessler PRTG, ManageEngine Application Monitor, New Relic and others.

    What other advice do I have?

    Highly recommended.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user410301
    IT Consultant at a tech consulting company with 51-200 employees
    Consultant
    The realtime monitoring of our clients, especially the ESXi hosts and their virtual machines, has been the most valuable feature for us.

    What is most valuable?

    The realtime monitoring of our clients, especially the ESXi hosts and their virtual machines, has been the most valuable feature for us.

    How has it helped my organization?

    It has allowed us to respond to our clients' needs much faster because we're able to monitor their systems in real time.

    What needs improvement?

    They have a new user interface, but it is still a bit dated. Also, I think the way it handles Windows alert mitigation can be improved.

    For how long have I used the solution?

    I've used it for six months.

    What was my experience with deployment of the solution?

    I'm not sure whether there were any issues with deployment because a different team handled that. But I haven't heard anything regarding problems.

    What do I think about the stability of the solution?

    There have been no issues so far with stability. We haven't yet encountered any issues with instability.

    What do I think about the scalability of the solution?

    It has been able to scale to our needs.

    How are customer service and technical support?

    I have not called their technical support.

    Which solution did I use previously and why did I switch?

    This was handled by a different team.

    Which other solutions did I evaluate?

    We also looked at the free Nagios solution. This better suited our needs.

    What other advice do I have?

    Take your time with alert tuning, but this would be the case with any monitoring solution.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a partner and I am Certified Professional.
    it_user388302
    Director of Managed Services/Service Owner at a tech vendor with 201-500 employees
    Vendor
    It provides a centralized, single-pane-of-glass ability to pull all of our performance monitoring and alerting into one platform.

    Valuable Features

    It provides a centralized, single-pane-of-glass ability to pull all of our performance monitoring and alerting into one platform.

    Improvements to My Organization

    We have our trending and forecasting on any type of statistics we can pull out of the system for every type of device and technology we put into it.

    It's a platform that allows us to put custom business requirements into the system, so we are able to pull information out of databases or other business-proof applications, and present the data in a dashboard that is useful.

    Room for Improvement

    There are some ways to handle alerts that could be improved. Specifically, they should make improvements in the templates and specifically when an issue happens, and it sends out an alert, there should be multiple audiences that would receive that alert. For example, you send terminology to a customer, and you would like to have the template say something different for each group of people receiving that.

    The performance engine also needs some work. They are working on it, but only as part of pointing out some of the reports or the graphs that you can use within the product. It is difficult to pull out reports that can be delivered to customers.

    Use of Solution

    We started using it about eight to 10 months ago.

    Deployment Issues

    We've had no issues deploying it.

    Stability Issues

    There is not much going on other than the scheduled maintenance windows for product improvement, in which case we didn't have any service disruptions. I would definitely say it has been stable.

    Scalability Issues

    We are a pretty organized service provider. We have found a couple niche areas that needs some improvement, but overall we have been able to throw thousands of devices into the system, and our response time, access, and all that stuff has been as updated as we wanted on day one with one device.

    Customer Service and Technical Support

    They are very knowledgeable. We have a good relationship with the staff up and down, so that has been helpful. However, they have a connecting engineer-type of function they require that works really well. To get someone to take a look at issues while being very responsive a normal support organization is good, and we haven't had any reason to escalate beyond normal support. We have had to engage people for other reasons in the business, but they're very responsive.

    Initial Setup

    In comparison with what we've done with other tools or other employers and some other markets, it is very straightforward. It is a hosting system, so there is no set up on the backend. You just have to install some software and start doing some configurations.

    Other Solutions Considered

    During our evaluation, we were trying to find a consolidation of remote management tools and monitoring, and we could not find a player that did both of them well. So we made a decision to split alerting and monitoring away from management. In doing so, we evaluated a few tools, but the flexibility of the platform was robust for our needs and the different areas we need to get into. Also, it has some alerting things that other platforms did, specifically around text messaging and voice options in addition to the email that we wanted.

    Other Advice

    Make sure you have a robust understanding of what you want to achieve first. Understand your own environment. Understand what your key points of measurements are for success, or what you are looking for, to make sure you identify those in your own environment before picking out tools is critical.

    If you know that you have tons of technology across multiple vendors and want flexibility to do your own thing, this is a good tool. You are probably going to want to make sure you have someone on staff who understands all the different combinations about how technology works together, to make the most use of it.

    We're a company that is small and just needs a basic platform to work, but in our space you need to at least have some pretty robust policies and procedures in place, as well as having some staff who can manipulate it as you get to scale.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    ITCS user
    vCTO - Network Engineer & IT Manager at a tech services company with 51-200 employees
    Consultant
    One of the big values is the ability to dive into a client's network super quick and to able to see exactly what's going on.

    What is most valuable?

    It serves two different major values for us. We're an MSP organization and we manage many clients' networks. One of the big values is the ability to dive into a client's network super quick and to able to see exactly what's going on. Say you get a client calling in and saying, "Hey, my SQL server's slow." We ask, "When did it start?" Then we can easily hop into LogicMonitor and look at the entire networking environment to see if there's any issues with their switches or routers, or their ESXi cluster environment for host issues, or their Windows environment to see if there's any issues with the Windows servers themselves. Not only can it do that, it also has very detailed SQL metrics. That's one big benefit -- a super quick ability to get a very high level overview but also being able to get really granular with it whenever that ticket comes in.

    The other major benefit is its alerting, all of the data sources that it can work off of, and how quickly it is to roll out to scale. It’s super easy to install, it’s super easy to configure, and the alerting is dead on. A lot of times we know about issues before the client even knows about the issue.

    One of the big advantages of LogicMonitor is, I can monitor everything out-of-the-box in fifteen minutes. There's very little customization I have to do to get on the client's environment. There are some things that I try to monitor that LogicMonitor doesn't have any data sources for, so whenever you go to monitor a device it matches a whole bunch of criteria and applies the data source. Say I had a data source on a Windows server and I want to monitor CPU disk usage, network interface usage, memory usage but it detects a faulty domain controller, it will monitor the replication, chain server, etc.

    How has it helped my organization?

    It really helped us improve our ability to quickly troubleshoot issues which helped us with our SLA, our ticket response time, and our ticket resolution times. If a client calls and says "the server's slow", that can be a whole bunch of stuff: internet, network, host environment, server environment, etc. LogicMonitor can consolidate the issues down for us so we can quickly see what the exact issue is. So it allows a help desk technician to be able to quickly troubleshoot calls as they come in.

    What needs improvement?

    They have recently started rolling out their new user interface which I like, but it's a big change and I'm still getting used to it. The only thing they can really improve on is getting more data into the devices that they monitor.

    For how long have I used the solution?

    We've been on it for quite some time now. I'm going to say probably about a year and a half.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    It's absolutely rock solid. We've had no issues with stability.

    What do I think about the scalability of the solution?

    It's so quick and easy to scale. We went from not having the product to having 500 hosts or devices monitored within two or three weeks. Now we are up to nearly 700, so scaling is no big deal. A 600-server environment would take me five days to scale.

    How are customer service and technical support?

    The only support that I've dealt with is just chat support and it is absolutely stunning. I'm in the tech industry and I deal with chat support all the time. Sometimes you get very green guys who know just enough to help you and if they don't know then they have to go and ask someone. You're waiting on hold for a long time or you're in a 20 minute chat session waiting for somebody online. With LogicMonitor support, that's probably my second best thing that I can compliment them on.

    Their support is absolutely phenomenal, it's great. They don't really have a phone number that you can dial-in to, it's really just an online-chat based or ticket based support. I've only done chat-based support and it's been super quick to get answers and everyone who's on it knows what they're doing.

    Which solution did I use previously and why did I switch?

    Our big trigger was we just didn't really have a good all-inclusive monitoring solution. We have a couple of RMMs, our Remote Manager Models, that we use to control all of our client's networks -- remote control patching, auditing, baseline, stuff like that. Most of the network monitoring you just kind of add it in there and it was never really focused on and it was lackluster. We felt like we were spending a lot of time trying to resolve tickets and exploring a lot of SLAs.

    One of the big things that we wanted to be able to see was the clients’ networks as a whole without having to open up six different servers or having to open up six different products and different windows. We wanted a quick, single pane of glass where we can hop in and see what's going on.

    How was the initial setup?

    It's super straightforward. Before we decided to get LogicMonitor, we looked at a couple of other products and one of the big things for us was we needed a cloud-based type of monitoring because we don't have just one network on a big server. We have two to three hundred clients spread across United States. We have a five-user network all the way to a two hundred-user network. We needed it to be able to have a product that could sit on the client's environment without additional hardware and have a single pane of glass to see all of our clients in.

    Because other monitoring solutions we were looking at looked pretty good, but they didn't have that single pane of glass. I would have to remote into a client server and then get into the monitoring software and look at it, as opposed to just being able to hit a WIP address from anywhere in the world and see every single one of my clients and every single one of their devices.

    What other advice do I have?

    Spend some time and dedicate practice with it from the very beginning. It can do as little or as much as you want it to. It's so easy just to add a device. You put in an IP address, you put in credentials, and that's it. Then from there you're monitoring seventy different measures, but there's a lot more that you can do to it. This is actually something we've been doing in the last three months. Whenever we first started LogicMonitor, we added the basic stuff -- clients, servers, switches, routers, stuff like that, and as time went on, we discovered that "Hey, there's a lot more stuff that we should be monitoring. We should be monitoring access points, we should be monitoring UPSs." Now after two months, they started monitoring our clients' LAN connections through different vendors, such as AT&T, Windstream, and Comcast. They are able to give us access into their routers and we're able to monitor them through LogicMonitor.

    It's so refined, it's so quick, it's never went down. I think that I definitely deleted probably half of our devices and they had me restored in thirty minutes. I can't say enough good things about LogicMonitor, and I am a raving fan. To be honest, if I were to go another job, it would be hard for me to leave LogicMonitor in the same network field. If I was going into another networking field monitoring networks, that would be a huge point for me.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user383856
    IT Engineer at a tech consulting company with 51-200 employees
    Consultant
    The most valuable features are the way it scales, and the fact that I can monitor anything that I can get to without having to worry about agents.

    What is most valuable?

    The most valuable features are the way it scales, and the fact that I can monitor anything that I can get to without having to worry about agents.

    How has it helped my organization?

    I've been able to get monitoring up in considerably less time than I've been expecting with any other tool that I've used. The support team has been also very helpful when it comes to adding new devices and other assets to be monitored, far more than I've gotten with other vendors that I've worked with.

    What needs improvement?

    I would like them to improve the monitoring of the center, and, in all honesty, it would be helpful to provide things like setup scripts that help you get the client side up and running.

    For instance, let's say you're asked to provide the next day with setup with SMOP, or something similar, to simplify the online process. It would be nice if they had a known, defined data source and scripts or something to let you configure the interests of that data source in order to increase the speed with which you get online.

    For how long have I used the solution?

    I've used it for six months.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    It's been mostly stable. We've learned a lot of new stuff so we have our problems, frankly, but no more than we have had with any other product.

    What do I think about the scalability of the solution?

    We had no issues scaling it.

    How are customer service and technical support?

    With the in-application support engineers, they are very good at helping in general. A lot of times, like with engineering and the problems that I've been having, they've always addressed every problem that I've had. The chat line is very good, but I do wish that they had a support phone number.

    Which solution did I use previously and why did I switch?

    I have used Nagios, vCenter Operations, CA Nimsoft, and Spectrum.

    How was the initial setup?

    It's more complicated than it needs to be unless you have a very simple environment, mainly because getting all the client side stuff together can be difficult if you don't know what you're doing. It's generally pretty easy if you follow the instructions. They have reasonably decent help information about all their different collectors, so you can go through that. It would be nice if there was more of an "idiot mode."

    What about the implementation team?

    I set everything up myself with their help when I had trouble.

    What was our ROI?

    Right now, I'm not doing that much but we've only just gone live a couple days ago. In a couple of months, I could give a better answer. But it's definitely no less onerous to maintain than my previous monitoring product, which was Nimsoft.

    What other advice do I have?

    When evaluating it, make sure you give them a clear idea of what devices you want to monitor because they have a lot of additional monitoring endpoints that they haven't publicly released yet that are as stable. And make sure you have the ability to analyze, because unlike most modern tools, you have to worry about the client being the bottleneck for the collector in this case. Make sure you understand how to monitor collectors to see if you need to scale back, especially if you use a lot of scripts.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user381633
    NOC Technician at a tech services company with 501-1,000 employees
    Consultant
    Provides graphing of historical data as well as alerting of possible outages/issues.​​

    What is most valuable?

    It's a very feature rich application that has many features people are looking for in a monitoring solution. It provides not just graphing of historical data but also alerting of possible outages/issues.

    Other valuable features include the ability to quickly alert on an issue and acknowledge an issue no matter where we are. We can control it remotely via VPN, remote cell phone, or course from the office.

    How has it helped my organization?

    We manage multiple internet connections for multiple companies. This product has helped us to be more equipped to narrow down the root cause of an issue.

    We've also been able to use it with other parts of our infrastructure, such as Cisco routers, firewalls, and switches, and Dell servers.

    What needs improvement?

    It needs improvement to parent and child alerts. When we monitor a certain location and the internet goes down, we get alerts for all devices at the location. It would be nice if we only got alerted that the location is down, not that each device is down.

    For how long have I used the solution?

    I've used it for almost a year now, but the company has used it for about 18 months.

    What was my experience with deployment of the solution?

    Deployment of our collectors is very easy. We are in the process of re-arranging our monitoring infrastructure, so this allows us to easily deploy a new collector within a quick time frame.

    My advice would be to be prepared with a good game plan and strategy for rolling out your deployment.

    What do I think about the stability of the solution?

    The only instability we have noticed is the time it takes for phone calls to come through. We have had a few times where we did not get alerted until hours after the fact.

    What do I think about the scalability of the solution?

    So far we have not had a problem with scalability with over 300 hosts being monitored.

    How are customer service and technical support?

    Customer Service:

    We haven't had a problem where we needed to contact customer service yet.

    Technical Support:

    We haven't had a problem where we needed to contact technical support yet.

    Which solution did I use previously and why did I switch?

    I personally have worked with other monitoring solutions, such as Nagios, SolarWinds, etc. This product offered the company more information when a site would go down.

    How was the initial setup?

    I was not here when the initial roll out was done.

    What was our ROI?

    This product helps us on a daily basis in resolving speed issues as well as monitoring circuit end points.

    Which other solutions did I evaluate?

    I'm not sure about this as I wasn't involved in the decision.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    ITCS user
    Network Administrator at a tech vendor with 51-200 employees
    Vendor
    One of the most valuable features is the ability to easily add additional systems to be monitored.

    Valuable Features:

    All the feature are valuable. I especially like how easy it is to add additional systems to be monitored.

    Support, though, is the most valuable feature. This company knows how to do support. Support is literally 30 seconds away.

    Improvements to My Organization:

    We were using a product called Nimbus. It was, however, so complex it was almost unusable. Support was very lacking and the product was expensive. 

    We have experienced just the opposite with LogicMonitor. They have great support, it's very easy to set up and use, and the cost is very competitive.

    Room for Improvement:

    Every product has room for improvement, but I can honestly say that these guys listen to their customers. For example, when a feature request is entered they, really strive to get it added. I have had several feature requests accepted and added into the product. One was done within 24 hours. 

    I do think, however, they need a better UI, but I have been told that they are releasing an update for that next week.

    Deployment Issues:

    I've had no issues with deployment.

    Stability Issues:

    I've had no issues with stability.

    Scalability Issues:

    I've had no issues with scalability.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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