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LiveAction LiveNX OverviewUNIXBusinessApplication

LiveAction LiveNX is #28 ranked solution in best Network Monitoring Tools and Infrastructure Monitoring tools. PeerSpot users give LiveAction LiveNX an average rating of 8 out of 10. LiveAction LiveNX is most commonly compared to ThousandEyes: LiveAction LiveNX vs ThousandEyes. The top industry researching this solution are professionals from a comms service provider, accounting for 24% of all views.
What is LiveAction LiveNX?

LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.

LiveAction LiveNX was previously known as LiveNX.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: January 2022

LiveAction LiveNX Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveAction LiveNX Pricing Advice

What users are saying about LiveAction LiveNX pricing:
"It's very expensive."

LiveAction LiveNX Reviews

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IT Manager, Network Engineering at a retailer with 10,001+ employees
Real User
Top 10
An intuitive network performance and analytics platform that provides valuable reports about offenders on the network
Pros and Cons
  • "We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
  • "The only downside to this software is the price."

What is our primary use case?

We use it to route traffic and monitor through multiple interfaces. We have a management tool for management reports that we can customize and give to a manager if they are interested in the structure. But this tool is more designed for network engineers.

What is most valuable?

We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive. They really love it. The most valuable feature for us is how you can get reports about offenders on the network and which IP TCP ports utilize the most bandwidth in any link you're monitoring. In a matter of seconds, you can find it on the network and resolve the problem, and return to normality. You don't waste time troubleshooting,

What needs improvement?

The only downside to this software is the price. It's a very pricey solution. It's very expensive. It requires a good amount of resources in terms of server memory. 

We have a global company that has multiple data centers. If we try to use a data center that is not exactly here in Canada or the United States to reduce our costs, it isn't possible because the tool's performance degrades very quickly with the latency. 

The functionality of the web interfaces can also be improved.

For how long have I used the solution?

We've been using LiveAction LiveNX for a little over two years.

What do I think about the stability of the solution?

It's very stable. In two years, we didn't have any issues with the tool. No problems at all.

What do I think about the scalability of the solution?

Scalability depends on the resources the tool uses. The more nodes you need to monitor, the more resources you'll need, and that, in the end, comes down to costs.

How are customer service and technical support?

Their tech support is awesome.

Which solution did I use previously and why did I switch?

We used homemade tools before. They weren't very primitive. We did a proof of concept with NetBrain. We went with LiveNX because we're a Cisco shop, and practically 100% of our routers are from Cisco. We also saw an opportunity to integrate Cisco Gears in LiveNX, and the partnership was very good.

How was the initial setup?

I wasn't technically involved, but I got the impression that the tool was easy to set up and put in place very quickly. The deployment itself was easy, but the hardest part was to put together all the resources the tool needed to be implemented.

What about the implementation team?

Our vendor at the time installed and deployed the solution. 

What's my experience with pricing, setup cost, and licensing?

It's very expensive. We pay around six figures a year in maintenance costs for around 1000 licensed nodes. But the good thing about the tool is that they don't charge on a per user basis. I can have my whole team use the tool to access the database using one router with one license.

The more nodes we manage, the better it's for us. We have hundreds of sites, which means that to reduce the price tag, we need to choose which device we're going to use to monitor the site. We complement the functionalities with other tools, open-source tools, like PRTG.

What other advice do I have?

I would tell potential customers that it's a solution worth having, especially if you have deep pockets. If you're looking for a tool that will solve your problems in a short period of time more effectively, LiveNX is the right tool. But it would be best if you were prepared to pay for it as it's the Ferrari of network management.

On a scale from one to ten, I would give LiveAction LiveNX a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Services Manager at a transportation company with 10,001+ employees
Real User
Top 20
Lets you create CLI scripts on the fly and provides reporting, latency, and bandwidth utilization for your applications
Pros and Cons
  • "One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
  • "It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."

What is our primary use case?

We were using it for monitoring two of our business units. We were using it on a day-to-day basis to monitor performance, latency, and QoS modeling to ensure that we were properly modeling QoS. This was before pre-COVID when we were all in the office. This platform went away with the business units when those business units got sold. We were one or two versions before the latest one.

What is most valuable?

One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push.

It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN.

What needs improvement?

It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive.

For how long have I used the solution?

I used this solution for about a year.

What do I think about the stability of the solution?

We were one or two versions before the latest one. It was not as stable as it possibly could be, and we did have some problems with it, but that doesn't mean that we haven't had problems with others.

What do I think about the scalability of the solution?

It was scaled for two business units that we had. We had 300 or 400 remote offices, and it was scalable. I am not quite sure about anything above that because we didn't have a need for it.

How are customer service and technical support?

Their tech support is good once you get to them. They are hard to reach, and they're obviously not at the drop of a dime. You cannot always get someone from tech to call you immediately. They take a while to get back.

How was the initial setup?

I wasn't a part of the initial setup, but from what I gathered, it was pretty much straightforward.

What other advice do I have?

My advice would be that if you're looking to handle SD-WAN, then make sure that you have a great reporting system. If you're a Cisco shop, I would say that LiveNX is a definitely good product because it basically tells you what you need to do to change anything to make sure your QoS modeling is working properly. 

I would rate LiveAction LiveNX an eight out of ten for Cisco. Otherwise, I would rate it a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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