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Kaspersky Endpoint Detection and Response Optimum Competitors and Alternatives

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DP
IT Support Specialist at a construction company with 11-50 employees
Real User
I can access it from anywhere and remediate quickly from the cloud console, but there should be a little more detail around detections and events and better pricing

Pros and Cons

  • "Being able to cloud manage it from just a cloud login is valuable. We can get to it from anywhere, which is really helpful. The fact that we can remediate from the cloud console is one of our favorite features."
  • "I would like to see a little more detail in the log. So, when an event occurs, I'd like to know not just when it happened and on what device, but what activity was taking place on the machine at the time so that we can drill down. If we get a false positive, we have to do a lot of research and go back and forth with our end-users to know why it was a false positive. So, having a little more detail around detections and events would probably be my most asked feature."

What is our primary use case?

It is for endpoint detection and protection. We primarily use it to protect our Windows machines. We've got endpoints that are out in the field. We're a construction company, so we've got mobile endpoints using Windows out in the field and in our two offices.

It is 100% on the cloud. In terms of the provider, we use Malwarebytes themselves.

How has it helped my organization?

We're only working with 30 or 40 endpoints at most, so we don't have a huge fleet. We have a small IT team, and being able to manage even a small fleet of devices that are out in the field and being able to respond and remediate really quickly from the cloud-based console has been really helpful for us. It saved us some time, for sure.

What is most valuable?

Being able to cloud manage it from just a cloud login is valuable. We can get to it from anywhere, which is really helpful. The fact that we can remediate from the cloud console is one of our favorite features.

What needs improvement?

I would like to see a little more detail in the log. So, when an event occurs, I'd like to know not just when it happened and on what device, but what activity was taking place on the machine at the time so that we can drill down. If we get a false positive, we have to do a lot of research and go back and forth with our end-users to know why it was a false positive. So, having a little more detail around detections and events would probably be my most asked feature.

Its price can also be improved. It is really expensive.

For how long have I used the solution?

We've been using Malwarebytes for about two and a half years.

What do I think about the stability of the solution?

It's really stable. It uses a lot of system resources, but it's really stable.

What do I think about the scalability of the solution?

For our purposes, we would never really run out of scale for it. These types of solutions are run to do thousands and thousands of systems. We're probably never going to hit even hundreds.

Currently, we've got at most 40 endpoints, and that's our entire organization. Its users range from owners to vice presidents to IT to final end-users.

We do not have plans to increase its usage. In fact, if anything, we have plans to either decrease usage or probably move away from it entirely based on the cost.

How are customer service and support?

I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am fairly certain that the most amount of contact that we've had to do with them was just during the initial setup. After that, we've been able to handle everything ourselves.

Which solution did I use previously and why did I switch?

There was no solution used previously.

How was the initial setup?

Its initial setup was pretty easy. They gave us a login. We generated an application download and a few keys, and we were off and running.

Its deployment probably took about a week or two. We could have gotten it done a lot faster, but we were having to schedule one-on-one sessions with our end-users to make sure that we could remote into the system and download the appropriate software and get it set up. Realistically, we could have done a full implementation in two or three days, but just due to schedules and other things, it was lengthened out to about two weeks. The implementation, however, was pretty simple.

For its deployment and maintenance, one person is required.

What about the implementation team?

We used a reseller. I can't recall who at the moment, but our experience with them was pretty good. We had some initial questions right out the gate in terms of capabilities and launch and how we were going to launch it. They were pretty good about getting back to us. They were a little bit weird on offering prices though. As I recall, we really had to hound them for getting solid price information out of them.

What was our ROI?

ROI on the product at our scale is going to be how much management does it take, which is what we want low. We want a low amount of interaction with the product as possible and a really high and effective detection rate. It definitely has a really high detection rate. In fact, sometimes that rate is so high that we're getting annoyed by false positives, but we'd like to have the system self-remediate as much as possible because our IT department is basically one person.

What's my experience with pricing, setup cost, and licensing?

It is really expensive. We've got between 30 and 40 licenses every year, and for the number of licenses that we have, we're finding that Malwarebytes on average costs between $900 and $1,000 more per year than comparable options. We're paying about $3,300 per year for these licenses.

There are no additional costs beyond the standard licensing fee.

Which other solutions did I evaluate?

I believe that there were some other options evaluated at the time. I think Kaspersky and ESET were evaluated, but their implementation was going to be a little difficult from my understanding.

What other advice do I have?

Based on a lot of the research that we've done, especially for small to medium businesses, it seems like there are a lot of other solutions out there that have as good or slightly more features and are a lot cheaper.

I'd give it a solid seven out of 10. It is a very effective solution for us, and it meets a lot of our needs. It doesn't meet all of them, but it does meet a lot of our needs. Based on the ROI on cost and seeing other things out there that are a lot cheaper but equivalent or possibly a little better in terms of features, we most likely will be moving away from the product.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SK
Technical Analyst - Desktop at a manufacturing company with 501-1,000 employees
Real User
Top 20
Managing multiple machines is a pain, but support is top notch

Pros and Cons

  • "It prevents our users from circumventing security. Everything is password protected so they can't get into it. They can't uninstall it. They can't do anything."
  • "It needs improvements in its EDR and its ability to manage all the nodes. I'd like better communication between the console and the nodes, so I don't have to remote into each individual machine that's having an issue with the protection."

What is our primary use case?

We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in the world. In just one building, I've got over 500 machines in there. Some of them are old and come from the World War II era. Some of my machines, like my laser hole poppers, are still running Windows 3.1. I've got a lot of older lathes and mills that are running Windows 95 and Windows 98.

How has it helped my organization?

It hasn't improved our company in any way. Panda is the most painful endpoint solution I've ever had to work with except SentinelOne. With Panda, if the protection is turned off or there is a problem on a machine, you have to access that machine remotely to fix it. You can't fix it via the console. I'm the network admin and security admin at my company I don't have the bandwidth to babysit an endpoint solution. 

What is most valuable?

It prevents our users from circumventing security. Everything is password protected so they can't get into it. They can't uninstall it. They can't do anything. 

What needs improvement?

It needs improvements in its EDR and its ability to manage all the nodes. I'd like better communication between the console and the nodes, so I don't have to remote into each individual machine that's having an issue with the protection. The console's intended purpose is to manage and I've got half the management capabilities in their console. I've got almost 1,000 machines worldwide. As one person, I don't have the capacity to take care of this.

For how long have I used the solution?

We adopted this one about three years ago.

What do I think about the scalability of the solution?

It's good for all platforms— iOS, Windows, Android, Linux—so its scalability is there.

How are customer service and technical support?

Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but their technical support has always been able to address the issue and get it resolved within 48 hours.

Which solution did I use previously and why did I switch?

Prior to Panda, we had SentinelOne. Panda is a lot less work than SentinelOne in our environment. We still use a lot of Excel macros. We've got applications that we created ourselves and are unsigned. We work with machines with extremely old operating systems, and these things run off of applications that we have built in-house. SentinelOne wanted to shut down the applications so that the machines couldn't connect. It was costing us money. I can't give SentinelOne a bad review just because of our environment. Our environment is very unique, so it's not fair to SentinelOne. But at the same time, we just weren't made for each other. 

How was the initial setup?

The setup is pretty easy. Deployment takes less than an hour. It's typically connected to the console, so it has already downloaded the latest and greatest updates or file hashes. Creating groups and policies for those groups can be a little complex but once you've got all that figured out, then you're good. The console needs a lot of help. Even downloading the installer for a new deployment on a PC is not very straightforward. 

What about the implementation team?

I have an in-house team. I've got two help desk guys that I've had to train to use the Panda tenant. I don't even know if they're doing it anymore — touching every machine that has a problem with the protection.

What's my experience with pricing, setup cost, and licensing?

I don't think Panda's license is too expensive, but they're charging more than it's worth. It's a yearly license. For 1,000 endpoints, it's around $18,000. 

Which other solutions did I evaluate?

We're considering switching to something else. Right now we're looking at ESET Endpoint Security and Trend Micro Apex One. Panda's EDR is rudimentary, so we're looking to upgrade because our insurance policy is asking us to find something better. Right now, we're leaning toward Trend because they're telling me that I can do everything from the console with their solution. That was the biggest pain with Panda.  

What other advice do I have?

I'd rate Panda five out of 10. I give it that high just because it does work to some extent and it's cost-effective. My attitude toward Panda is 50/50. I get probably 10 or 15 emails a day complaining that machines lack protection. But if the console can detect the machine and knows that it's lacking protection, then my logic says, "Update it." But for whatever reason, I have to manually do it again. It's painful. It shouldn't be as expensive as it is. And I think it's going to be a lot more expensive now that WatchGuard owns it. Hopefully, they make a lot of good changes, but I've had enough with Panda.

Another thing to note about Panda is that I haven't seen anything in the documentation about compliance with GDPR regulations. I've got 11 locations in Europe, and we're going to have a GDPR tenant for the most stringent country or area. So even being in the US, I'll have to abide by European GDPR here in the US for all the locations to share one tenant. Otherwise, we'd have to have multiple tenants, which will cost us more money and be more of a hassle to manage. 

Before you install it, do a 90-day proof of concept. Thirty days is too short. You need to see the failing endpoints and what you have to do to fix it.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Faisal Mian
CTO at ABM Info. tech
Real User
Top 5Leaderboard
Pretty straightforward and good integration but does not offer good technical support

Pros and Cons

  • "The installation is pretty straightforward."
  • "Every time we open a ticket with McAfee, their response differs and they are not consistent."

What is our primary use case?

The solution is specifically used at the endpoints. We do a lot of integrations with various clients. 

What is most valuable?

A single agent can cover multiple units.

The installation is pretty straightforward. 

The solution can integrate into other products.

What needs improvement?

The solution is not really stable. 

Every time we open a ticket with McAfee, their response differs and they are not consistent. For example, they might say the issue will be addressed in the next release. Then, the release comes, and it is not available. Basically, we don't get a resolution from support.

This version is not very effective in our region.

The functionality of the product needs to improve the way it addresses zero-day threat levels.

For how long have I used the solution?

We've been using the solution since 2003.

What do I think about the stability of the solution?

The stability isn't so great. We've had issues with it in general and have reached out to technical support for help. 

What do I think about the scalability of the solution?

We have three to five people that use the product right now. In Pakistan, we have three offices in all three major cities and set up the solution for clients. We also use it in the offices.

How are customer service and support?

Technical support is ineffective. Instead of dealing with the issue head-on, they tell us that the problem at hand will be fixed in the next release. They do not help at all.

However, our organization also offers technical support to our clients and we have a good experience - almost 20 years with McAfee and other solutions. We're good at troubleshooting.

Which solution did I use previously and why did I switch?

We started using Symantec, then we adopted different technologies including McAfee and SSP, which includes Microsoft Defender. We keep changing based on the price structure in the market.

How was the initial setup?

The initial setup is not overly complex or difficult. It's pretty simple and rather straightforward. 

That said, I didn't handle the installation myself. We had a team that did it.

We did the installation with the main product that integrated with McAfee Endpoint Security. Between the two, the installation took a whole day, however, just the McAfee section takes about two or so hours. 

What's my experience with pricing, setup cost, and licensing?

You do need to pay for a license. It's not a good idea to try and get a pirated copy.

Which other solutions did I evaluate?

We've looked into and worked with McAfee, Trend Micro, Kaspersky, and Symantec.

What other advice do I have?

We, at one time, were the official service partner for Symantec. We still provide support to the Pakistan market on behalf of Symantec.

While the solutions we use are on-premises, the latest upgraded services that we use are moving into the cloud, and the endpoints are on-premises. Now it's sort of a hybrid solution.

I'd rate the solution at a six out of ten.

I'd choose McAfee as maybe the third-best option, based on the experience I've had with it and the issues we've faced.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Responsive technical support, plenty of features, and high performance

Pros and Cons

  • "Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management."
  • "All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution."

What is most valuable?

Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management.

What needs improvement?

All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately three years.

What do I think about the stability of the solution?

The solution is stable with high performance.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately eight customers using this solution. 

There are is a total of between 100 and 200 users using the solution.

How are customer service and technical support?

Trend Micro has an edge over other solutions in technical support because they have local support.

How was the initial setup?

The installation is very easy and quick, it takes approximately five to six hours to complete.

What about the implementation team?

We have one technician that deals with the implementation and maintenance of the solution. However, if you are going to implement the solution in an enterprise-level company then you will need a team of two to three.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Kaspersky.

What other advice do I have?

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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NJ
Sr. Officer - Quality Assurance at a tech services company with 201-500 employees
Real User
Easy to manage console, stable, but more knowledgeable support needed

Pros and Cons

  • "The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple."
  • "The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing."

What is our primary use case?

Symantec End-User Endpoint Security is used for network security.

What is most valuable?

The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple.

For how long have I used the solution?

I have been using Symantec End-User Endpoint Security for approximately nine years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

Symantec End-User Endpoint Security is scalable.

We have approximately 850 endpoint clients using the solution.

How are customer service and support?

The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing.

Which other solutions did I evaluate?

I have evaluated Kaspersky, CrowdStrike, and Sophos solutions.

What other advice do I have?

I would recommend Symantec End-User Endpoint Security to others. However, I would advise people before implementing the solution they have all the support channels in place to manage it.

In the case of the software-as-a-service, nowadays, companies are looking to outsource the entire operations. I do not want my employees using the solution for anything, such as monitoring the application. We are looking for an implementation partner or the OEM itself where they deploy the solution and monitor it with only one management team. If there is an issue, they notify us. if there are not any issues then they can send regular, weekly, or monthly reports.

I rate Symantec End-User Endpoint Security a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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