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Kaseya Traverse OverviewUNIXBusinessApplication

Kaseya Traverse is the #19 ranked solution in our list of top Cloud Monitoring Software. It is most often compared to SolarWinds NPM: Kaseya Traverse vs SolarWinds NPM

What is Kaseya Traverse?

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: September 2021

Kaseya Traverse Customers
UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust
Kaseya Traverse Video

Kaseya Traverse Reviews

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DY
Senior Product Manager Managed IT at a comms service provider with 1,001-5,000 employees
Real User
Top 5
We connect it to customers' end points to manage their antivirus, update patching and to perform network monitoring

Pros and Cons

  • "Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."
  • "In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

What is our primary use case?

We use Kaseya Traverse as our RMM system. We connect it to customers' end points to manage their antivirus, update patching and to perform network monitoring.

What is most valuable?

In terms of most valuable features, we are happy with everything so far. Maybe in a year's time I'll have a different opinion on what can change, what can be better, but for now it's the perfect solution. It took us quite a long time to find a solution. We benchmarked it against a lot of other suppliers, as well as our current supplier, and they were more favorable with the sustainability functionality and support that they could give us.

What needs improvement?

In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. 

I think the software is still a little bit too new to actually fully asses what it has.

As things change and as new products come in, we look at different plugins and all those things. The reason why we're using Kaseya is because it's a full solution. It's one supplier, it's plugged into a lot of things like a customer documentation system. It keeps all their setups, documents, all those types of things and it just integrates with a lot of the other tools that the MSPs use. It is very user friendly.

For how long have I used the solution?

We have been using Kaseya Traverse since the end of November.

What do I think about the stability of the solution?

Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating.


What do I think about the scalability of the solution?

We have about 40 people that are using it internally to monitor, and about 3,500 end points to manage in Bahrain. 

We just signed a very big customer now as well, with over 1,100 users. We manage network devices and important security, as well as touching and monitoring updates. I'm quite impressed with it's GMS system, which is their ticketing system. Their functionality and everything is pretty new. I do have helpdesk managers, support managers, and installation managers that work on it more than I do. So I've been given a high level overview and demonstration on it. I haven't really had the time to work on it myself yet. I've been busy with more strategic things than the operation side.

Which solution did I use previously and why did I switch?

We moved from SolarWinds because it wasn't giving us the support that we needed. Some of SolarWinds' helpdesk functionality was archaic. It didn't work with our new strategy that we wanted to go to market, in terms of monitoring and managing our customer's network equipment and their endpoints. It was time for a change on a lot of other systems, and price-wise Kaseya Traverse was very competitive.

How was the initial setup?

The deployment support was pretty straightforward. They really come to the party in terms of assisting us with a lot of things that we have needed help with and so forth.

What's my experience with pricing, setup cost, and licensing?

The licensing for Kaseya is on a monthly basis.

We manage the platform and they obviously look after the back end, the software itself. We get training and briefing on the actual platforms that are used. Obviously it's license is based per agent, depending on the plugins that you're putting onto it. Clients who would have an antivirus or would have an OS patching, all those types of things, impact price. And then you have the RN install to connect to the user's end device.

We are very happy with the pricing. They've given us a savings.

What other advice do I have?

At the moment, on a scale of one to ten, I'll rate Kaseya Traverse between a seven and an eight. I've seen it's functionality and everything. So when I get some more time to get into some of the other features that are available and its functionality, then I'll have a better idea. But I do know about the current functionality that we are getting versus what Kaseya Traverse BME and all the other features could give us. It's a new product, so there are different features and things work different ways.

I would never say something is perfect.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RK
Team Lead - ISS at a tech services company with 1,001-5,000 employees
Reseller
Top 5
Scalable, but slow to upgrade and provides poor customer service

Pros and Cons

  • "Everything is running seamlessly on the solution, to the point where you don't see any gap."
  • "We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."

What is our primary use case?

We have 20 - 25 customers.  We primarily use the solution as a monitoring device for, depending on the client, a mix of servers, storage, networking devices, platforms or databases.

What is most valuable?

Everything is running seamlessly on the solution, to the point where you don't see any gap. 

What needs improvement?

We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product. 

The development of the signature or request takes a lot of time. However, the development is very slow at their end. As is the support. This might be why. Everything goes to the product team and lab, even for small requests and even if it makes sense to send it through to the product team instead. 

In any case, they aren't adding any signatures to the devices, and I cannot give the tool to my customers if there isn't the capability to add it to the tool. I can't go to my customer and tell them it isn't possible.

They have not even developed a signature for basic things that are being upgraded, like Exchange 2010. They have not yet added the signature after Exchange 2010 and it's now 2020. That's a serious concern. We are running on Exchange 2019 and Office 365. Now 2019 is not yet being developed. On top of that, with Microsoft HyperV, they are still using the old 2008 signature. That has also not been upgraded anywhere. There are many things that are not developed as per the industry.

When we take any contract from a customer, it is agreed that I will monitor each and every device that they have in their data center. It causes an issue for me when I can't deliver due to some issues on the solution's side. It makes clients unhappy.

I'm facing many support issues with them. I am actually looking for another solution to purchase.

For how long have I used the solution?

We've been working with the solution for eight to ten years at this point. 

What do I think about the stability of the solution?

With my most recent experiences on the solution, I can say that it isn't currently stable. There are a lot of glitches and bugs. The reliability just isn't there right now.

What do I think about the scalability of the solution?

The solution is scalable. There is no issue in that sense. There have been recent requirements now, with the onset of COVID in which there are current customer requirements, that are not being developed, however. That's an issue for both us and the clients.

We have about 20 different customers on the solution currently.

How are customer service and technical support?

Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up not being in the position to help you. We've been extremely unsatisfied with the level of service they've provided.

How was the initial setup?

The initial setup is very easy. It's not a complex solution to implement.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite competitive. It's actually quite low compared to what else is on the market. They are very affordable.

What other advice do I have?

While we started as a Traverse reseller, we are now only customers, even though we do sell Kaseya products.

We're not overly happy with the level of service we receive from the solution's support.

I'd rate it overall five out of ten. There are many features that could be added to make it much better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Find out what your peers are saying about Kaseya, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: September 2021.
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CS
Associate Vice President - CIS (Internal IT) at a computer software company with 1,001-5,000 employees
Real User
Top 20
Flexible, scalable, but support could improve

What is our primary use case?

We use this solution for infrastructure monitoring.

What is most valuable?

Most which are available

What needs improvement?

Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us. Additionally, competitors have been integrating a Network Visualizer as part of their offering and this is something that would be a good benefit to have in this solution.

For how long have I used the solution?

Our team has been using Kaseya Traverse for approximately nine years.

What do I think about the stability of the solution?

There have not been any problems worth noting. However, there've been issues related sql database vulnerability which never came to us proactively and…

What is our primary use case?

We use this solution for infrastructure monitoring.

What is most valuable?

Most which are available

What needs improvement?

Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us. Additionally, competitors have been integrating a Network Visualizer as part of their offering and this is something that would be a good benefit to have in this solution.

For how long have I used the solution?

Our team has been using Kaseya Traverse for approximately nine years.

What do I think about the stability of the solution?

There have not been any problems worth noting. However, there've been issues related sql database vulnerability which never came to us proactively and resolution is dodging.

What do I think about the scalability of the solution?

The solution is scalable, to our current requirement. However, without incorporating service map / CMDB / visualizer, Traverse cannot take us any further.


How are customer service and technical support?

The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.

How was the initial setup?

The setup is not complex.

Which other solutions did I evaluate?


What other advice do I have?

Personally, I rate Kaseya Traverse a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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