Kaseya Traverse OverviewUNIXBusinessApplication

Kaseya Traverse is the #19 ranked solution in our list of top Cloud Monitoring Software. It is most often compared to SolarWinds NPM: Kaseya Traverse vs SolarWinds NPM

What is Kaseya Traverse?

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: September 2021

Kaseya Traverse Customers
UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust
Kaseya Traverse Video

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DY
Senior Product Manager Managed IT at a comms service provider with 1,001-5,000 employees
Real User
Top 5
We connect it to customers' end points to manage their antivirus, update patching and to perform network monitoring

What is our primary use case?

We use Kaseya Traverse as our RMM system. We connect it to customers' end points to manage their antivirus, update patching and to perform network monitoring.

Pros and Cons

  • "Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."
  • "In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

What other advice do I have?

At the moment, on a scale of one to ten, I'll rate Kaseya Traverse between a seven and an eight. I've seen it's functionality and everything. So when I get some more time to get into some of the other features that are available and its functionality, then I'll have a better idea. But I do know about the current functionality that we are getting versus what Kaseya Traverse BME and all the other features could give us. It's a new product, so there are different features and things work different ways. I would never say something is perfect.
RK
Team Lead - ISS at a tech services company with 1,001-5,000 employees
Reseller
Scalable, but slow to upgrade and provides poor customer service

What is our primary use case?

We have 20 - 25 customers. We primarily use the solution as a monitoring device for, depending on the client, a mix of servers, storage, networking devices, platforms or databases.

Pros and Cons

  • "Everything is running seamlessly on the solution, to the point where you don't see any gap."
  • "We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."

What other advice do I have?

While we started as a Traverse reseller, we are now only customers, even though we do sell Kaseya products. We're not overly happy with the level of service we receive from the solution's support. I'd rate it overall five out of ten. There are many features that could be added to make it much better.
Find out what your peers are saying about Kaseya, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: September 2021.
534,226 professionals have used our research since 2012.
CS
Associate Vice President - CIS (Internal IT) at a computer software company with 1,001-5,000 employees
Real User
Top 20
Flexible, scalable, but support could improve

What is our primary use case?

We use this solution for infrastructure monitoring.

What is most valuable?

Most which are available

What needs improvement?

Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us. Additionally, competitors have been integrating a Network Visualizer as part of their offering and this is something that would be a good benefit to have in this solution.

For how long have I used the solution?

Our team has been using Kaseya Traverse for approximately nine years.

What do I think about the stability of the solution?

There have not been any problems worth noting. However, there've been issues related sql database vulnerability which never came to us proactively and…