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Senior Director at a tech services company with 51-200 employees
Real User
Top 20
Stable with good cross-integration between modules, but the training needs to be improved
Pros and Cons
  • "I would say that the cross-integration between different modules, such as between the OCR, RPA, and ML, is the most valuable feature."
  • "Better training and better accessibility of the tools are the things that need to be improved."

What is our primary use case?

I am an RPA developer and I also teach it at the local university. I use a variety of RPA products, and the Edgeverve AssistEdge Cloud RPA is one that I have experience with.

What is most valuable?

EdgeVerve is a bit like Appian, where they have full suites that have a great deal of functionality. I would say that the cross-integration between different modules, such as between the OCR, RPA, and ML, is the most valuable feature.

What needs improvement?

The training needs to be improved. It is all about having comprehensible training, which is a big benefit to UiPath. This is what has allowed me to teach RPA to other people. Better training and better accessibility of the tools are the things that need to be improved.

For how long have I used the solution?

I have worked with Edgeverve AssistEdge Cloud RPA for a couple of years, although not extensively.

What do I think about the stability of the solution?

I haven't found any issues with stability. These solutions have small footprints.

What do I think about the scalability of the solution?

I have not used EdgeVerve enough to comment on scalability. There is certainly reusability that you're building into the design process, but as far as having any other orchestration layer and really putting it to the test, I don't know enough about it.

How are customer service and technical support?

Technical support seems to be adequate. I've never had a problem with them.

Which solution did I use previously and why did I switch?

We mainly use UiPath as our RPA platform.

I have looked at several other solutions that include the bigger ones, Blue Prism, and Automation Anywhere. We have experience in developing bots in all three of these.

It is difficult to move from UiPath to EdgeVerve when UiPath is so good at getting people in the door. They've got a great ecosystem and a great training model. Every other system is more challenging to use.

To get an EdgeVerve license, for example, you need to have an NDA in place to use it. Blue Prism is even worse, although, with them, you just have to pay more money.

By not democratizing the software and the way to utilize it, smaller companies like EdgeVerve and even Blue Prism, to a certain extent, have suffered in terms of growth.

The three leaders at the top do a pretty good job. Outside of workflow, they do a pretty good job, and that's why the customers buy, so you have to be strong on those.

As far as the tools are concerned, RPA is RPA, and everybody generally does it in the same way. What is probably going to start distinguishing between products is the use of AI. When AI really overtakes the selectors for RDA, robotic desktop automation, when you have to really rely on the backdrop of the DOM to get at the element, the use of AI and more efficient on-prem AI solutions is going to really make that a better experience. The on-premises distinction is important because there's latency when you hit the cloud.

Ultimately, to me, the toolsets are all the same. Drag and drop, the ability to create custom activities in terms of creating your libraries, and that kind of thing, they're all there.

This past year has been ridiculous in terms of how all of the tools have progressed. What they were a year ago versus what they are today, is a considerable and significant difference. For example, I have totally redesigned my solutions and architectures over the past year.

Which other solutions did I evaluate?

Time-permitting, we are in the process of researching Pega and Appian.

What other advice do I have?

The suitability of the RPA solution that you choose often depends on the application or the industry that it is being used in. When you look at reports on where certain products are being used, you can start to see that a lot of these platforms have niches, and it is for a good reason. That is also why developers should be familiar with more than one type of RPA product.

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Jhon Jimenez
Technological Architect Director at PersonalSoft
Real User
Top 5
Great feature sets, stable, and scalable
Pros and Cons
  • "The solution seems to offer high stability. We haven't seen any bugs or glitches. It doesn't crash or freeze."
  • "The licensing schemes could be more competitive. They need to be much more flexible in their pricing."

What is our primary use case?

Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit processes and insurance claims.

What is most valuable?

The solution has a lot of great features inside of it that clients can take advantage of.

The concentration of bots is great.

The solution is pretty out-of-the-box and is a great component of the greater Automation Anywhere platform.

What needs improvement?

The licensing schemes could be more competitive. They need to be much more flexible in their pricing.

It would be ideal if they increased their capabilities in process mining.

For how long have I used the solution?

I've been working on the solution for six months. It hasn't been too long.

What do I think about the stability of the solution?

The solution seems to offer high stability. We haven't seen any bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

As a cloud platform, the solution is able to scale well. That's the benefit of the cloud.

Our clients tend to be large-scale businesses. They are not small enterprises.

In the future, we do have plans to increase usage. That is why we are hoping that the company can be more flexible with their licensing offerings.

How are customer service and technical support?

The technical support is very good. They have a high rating on Gartner, for example. We're quite satisfied with their level of service.

How was the initial setup?

We're still in the exploratory phase of trying out the solution. We haven't fully implemented it yet.

It's my understanding that the initial setup isn't complex, and is instead rather straightforward.

What about the implementation team?

Currently, we are integrating different services for clients around the RPA console.

What's my experience with pricing, setup cost, and licensing?

The pricing could be more flexible, especially if a company wants to scale.

Which other solutions did I evaluate?

We have looked at different RPA products. We are evaluating a few options and comparing features and pricing.

What other advice do I have?

We are a consulting services provider. We are working on automation.

Often deal with public cloud and hybrid deployment models.

Overall, I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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