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Biswajit Mohanty
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Good learning and simple automation; OCR integrator should be improved
Pros and Cons
  • "I find WinAutomation's linear approach to the code and function calling valuable."
  • "WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard."

What is our primary use case?

Our primary use case for WinAutomation is financial. This solution can be used for desktop or front office automation; even the back office operations automations this solution can provide are good.

What is most valuable?

I find WinAutomation's linear approach to the code and function calling valuable. I also appreciate the effort they put toward the experience for the user; learning is good and automation is very simple.

What needs improvement?

WinAutomation's OCR integrator should be improved. 

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

We haven't had are issues with stability.

What do I think about the scalability of the solution?

WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard.

How are customer service and technical support?

I've found that they have a limited support team. Issues take longer to be resolved and there usually have to be a couple of followups with their tech support.

Which solution did I use previously and why did I switch?

Before switching to WinAutomation, we used other products, including WorkFusion and Jacada. Some were better and some worse than WinAutomation for us. However, WinAutomation's license is cheaper, which is why we ultimately switched. Also, WinAutomation is easier to understand.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

I implemented WinAutomation myself.

What's my experience with pricing, setup cost, and licensing?

As far as pricing goes, WinAutomation's earlier model was good. They were cheap. However, they changed the model. It's per work station now, which is okay.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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