We changed our name from IT Central Station: Here's why

Imperva Incapsula OverviewUNIXBusinessApplication

Imperva Incapsula is #1 ranked solution in top CDN tools, #2 ranked solution in top Distributed Denial of Service (DDOS) Protection tools, and #3 ranked solution in top Web Application Firewalls. PeerSpot users give Imperva Incapsula an average rating of 8 out of 10. Imperva Incapsula is most commonly compared to Cloudflare: Imperva Incapsula vs Cloudflare. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is Imperva Incapsula?

Imperva Incapsula is a cloud-based application delivery service that protects websites and safeguards web applications and their data from attacks, and improves their performance by enhancing user experience. Incapsula includes a security platform with a web application firewall, DDoS mitigation, content delivery network, and global load balancer to maximize performance.

Imperva Incapsula was previously known as Incapsula.

Imperva Incapsula Buyer's Guide

Download the Imperva Incapsula Buyer's Guide including reviews and more. Updated: January 2022

Imperva Incapsula Customers

Hitachi, BNZ, Bitstamp, Moz, InnoGames, BTCChina, Wix, LivePerson, Zillow and more.

Imperva Incapsula Video

Imperva Incapsula Pricing Advice

What users are saying about Imperva Incapsula pricing:
  • "It is not expensive compared to the other similar solutions in this category."
  • "It is a very expensive solution. The price is very high. A lot of customers tell us that they would love to use Imperva more. I have some customers who have 50 websites, but they have only 10 websites on Imperva because of the price. They would love to have all their websites running through Imperva, but they can't. They have to choose the more critical websites to protect because the price is very high. It is a very good product, but it is too expensive. If you buy a plan for 20 megabytes and you don't consume all of your 20 megabytes, it is okay, but if you consume more, you are charged for the superior traffic."
  • "The cost is somewhere around $10,000 a site. For every site, you pay individually. For every DNS entry, you have you pay."
  • "Pricing could be more competitive."
  • Imperva Incapsula Reviews

    Filter by:
    Filter Reviews
    Industry
    Loading...
    Filter Unavailable
    Company Size
    Loading...
    Filter Unavailable
    Job Level
    Loading...
    Filter Unavailable
    Rating
    Loading...
    Filter Unavailable
    Considered
    Loading...
    Filter Unavailable
    Order by:
    Loading...
    • Date
    • Highest Rating
    • Lowest Rating
    • Review Length
    Search:
    Showingreviews based on the current filters. Reset all filters
    Application Security Engineer at a insurance company with 10,001+ employees
    Real User
    Top 20
    There is not too much to know but that it is one of the best products of this type that you can get
    Pros and Cons
    • "There is no need to have an appliance in house for the services because it is on the cloud."
    • "Certificate management could be improved."
    • "The product could use a broader scope in the area of policies."

    What is our primary use case?

    We are using it as an application-delivery platform for our entire organization.  

    What is most valuable?

    The most valuable feature is that it is cloud-based and we do not need to have an appliance for it in house.  

    What needs improvement?

    I do not see any big problems with the product. Imperva has had a lot of experience developing this product platform and it seems appropriate for my use cases. There are a few places where it can be improved.  

    An area of improvement that I was looking for in Incapsula at this moment is enhancing the policy levels. For my purposes, I think there are too few policies. The product and what is included may be good, but it has to be improved further in the area of policies.  

    Another area that could do with improvement is certificate management. I do not like the way that incapsula handles certificates very much. It needs to be changed or drastically improved to be more fluid.  

    We have to be conscious of the architecture updates. Updates for the application architecture may break the existing protection application if we have made any changes. It does not seem that this should be so big of a concern for the end-user and could be handled better.  

    For how long have I used the solution?

    We have been using Imperva Incapsula for six months.  

    What do I think about the stability of the solution?

    The stability of the product is not usually the issue. Any stability issues would have to do more with extraneous factors.  

    What do I think about the scalability of the solution?

    We need to know more about the scalability ourselves. We are working on it now to see what we can do. The scalability is inherently good because it is on the cloud. There is nothing much to worry about with the scalability part. But the hands-on experience with it is something we are still exploring.  

    There seems to be no limit to scaling the product from the perspective of adding applications. We just put our product on the market. Until and unless the users complain to us, then we will not know if there are growing pains. It is too early in our experience with the product to get the kind of feedback that we need from them.  

    We have had only one serious issue after onboarding 50 applications. For one application, we have had some performance and stability issues. It was just one time over the last six months where the problem was affecting the stability. For that one application, we had severe performance issues, and we rolled it back. We are still investigating that issue. We do not know the reason yet that we had a problem with it. We do not know how many of the applications that we try to work will present problems like that. I saw problems with only two applications in total. One is application had an issue with image loading which was not as severe, and the other one was for performance issues. The performance issue was effecting web services.  

    Scaling, as far as the number of users, is another type of scalability. Ultimately everybody who uses our services uses Incapsula in a sense by the end of the day. This is because every application has to go through Incapsula.  

    We are also having to look at our own environment when considering scalability and trying to take Incapsula forward as far as we can with expansion. We have some issues with our infrastructure. All the infrastructure is not always optimally compatible with Incapsula. Because our infrastructure is not fit for Incapsula due to various reasons, we are working to resolve those issues. Those are not major things, but they are important to resolve and continue to scale, so we are working on it. It will take some time to identify everything and optimize the system. For example, if we implement something like having multiple authentications it comes with new challenges. In the end, it improves what we offer, but there are issues to consider along the way, and even before the implementation. 

    How are customer service and technical support?

    The tech support people are good. They are very good.  

    Which solution did I use previously and why did I switch?

    For web application firewalls we are actually currently using more than one solution. We are using both Imperva and AWS. Which solution that we use depends upon the environment and depends on the situation. So we are using both solutions but for different situations when there is an advantage to using the capabilities of one product over the other.  

    How was the initial setup?

    Installation is not complex. It is pretty straightforward.  

    What about the implementation team?

    We have two people who we use for the deployment of updates and also maintaining this solution. They are part of our team and not from the vendor or other consultancy.  

    What's my experience with pricing, setup cost, and licensing?

    In my opinion, Imperva Incapsula is not expensive compared to the other similar solutions in this category.  

    What other advice do I have?

    I have some advice for people who are considering using Imperva. When onboarding an application, they need to be careful with their other infrastructure and systems. The concern is in part to make sure they do not have conflicts. There has to be proper authentication for authorization and the RSA (Rivest, Shamir, and Adelman, data security). During the execution of the task of onboarding, they need to be a little careful to make sure that is not creating an outage.  

    So what I would recommend to anyone onboarding an application is that they need to go through the architecture of the application thoroughly before implementing the solution. Do not rush to the end to get it done.  

    The best way to implement anything is by taking steps to avoid problems beforehand to end up with a result that has fewer issues.  

    On a scale from one to ten (where one is the worst and ten is the best), I would rate Imperva Incapsula as the number one solution. There is not too much to know about it but that it is one of the best products of this type that you can get. But on a scale of one to ten, I give it a nine-out-of-ten because it is not perfect, as good as it is.  

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    OLUWASEGUN ADERIBIGBE
    Manager - IT Security at a tech services company with 11-50 employees
    Reseller
    Top 10Leaderboard
    Stops web attacks from denying services and endangering the security of sensitive data
    Pros and Cons
    • "It is an effective threat mitigation tool."
    • "The technical support is excellent."
    • "Imperva should have more points of presence in Africa."

    What is our primary use case?

    Incapsula was acquired by Imperva. We had a need to provide a solution for our clients and the Incapsula solution and Cloud WAF (Web Application Firewall) allowed us to have people subscribe to Incapsula as a service. It was easy to work with because we would just put in the hostname and the IP address of the websites in Incapsula's DNS. When the DNS is resolved it first passes through Incapsula and makes a stops in the Cloud WAF before it sends the website itself.  

    Customers can trust it because the traffic going to the customer passes through Incapsula's cloud service. So if there is an attack, the website and the visitors are protected because it will take care of such issues and it eliminates the bad traffic. Both ends are taken care of so the website is protected from hackers because it first goes through the Incapsula Cloud WAF. That is the basic high-level architecture of how the Incapsula works.  

    We distributors of Imperva in Africa. I am responsible for our business presence in Eastern and Western Africa. I am fixed locally here in Nigeria. Being distributors, we have a pretty good idea of how the market is in general and how the products are used. All the partners who implement it and who resell sell it, buy it from us and deploy for customer accounts. We cover a high percentage of the financial service industry here in Nigeria.  

    What is most valuable?

    For this part of the world, several things are important. It is important that the clients have the features which they get to use to get against bad traffic, of course as this is the reason for the product. But especially for customers in this region, it is also the opportunity to use the service platform. They do not have to own it or maintain it and they may not otherwise have the capacity to deploy this type of solution. Instead, they can pay for it as a service. It works so well here that even some of the banks are using it.  

    The most valuable feature is the ability to mitigate bad traffic. I think the highest traffic we would experience can be handled by the Incapsula Cloud WAF because it can scale. So if there is some attack on a website and there is high volume, instead of it disrupting the website and disrupting business operations, it is not a problem for the customer's website. That ability to mitigate problems with the traffic is why the clients use the product to protect their valuable data and customer interactions.  

    What needs improvement?

    If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an issue because for your traffic to hit the website — say in East Africa. First, it has to first go to the nearest point of presence. Because of the distance, there can be some problems. So if they have a POP closer to manage customers around Africa this could be a better service to clients.  

    For how long have I used the solution?

    I have only recently begun to use Imperva Incapsula compared to the amount of time I have been in the industry. For more than a decade and I have tried my hands on various security solutions, mainly having to do with network infrastructure.  But now I am back to working with security solutions and, over this past year, I have engaged mostly with applications in data security. Before that, I was doing a lot more with the whole of network security. Incapsula is more of an application for data security and it is something which Imperva does pretty well.  

    What do I think about the stability of the solution?

    The stability is not an issue. The product is serviced and maintained for the client.  

    What do I think about the scalability of the solution?

    Virtually all the banks in Nigeria, Ghana, East, and West Africa, are using Imperva. Of course, they are using it for various things, but for the most part, they use it for data security and application security and then also a little bit on the Incapsula platform.  

    The scalability depends on the customer but there are really no features that a client will want to request that Imperva does not handle in terms of scalability. Of course, you cannot compare the size of the banks and the input and output demands of banking in Western European countries or the Americas with the needs of banking in Africa.  

    For us, it is a good solution.  

    How are customer service and technical support?

    Response from technical support has been very good. I would say that they are excellent because they are always willing to attend to customers' requests. They provide support based on time zones so there is good access.  

    How was the initial setup?

    Because it is a cloud product and the setup is minimal, it is straightforward and quickly implemented.  

    Which other solutions did I evaluate?

    I do have experience with Imperva SecureSphere. I am working with various solutions that have various features and how these solutions work for different customers. For one customer, I was trying to do some research to see if they should replace Trustwave WAF with a different solution because the customer asked me about other possibilities. This was my first customer who had asked me to look into Trustwave, so I also took the time to research that product. But different products fit different businesses and industries better.  

    What other advice do I have?

    I am not an expert in every solution of this type, but I have a pretty good idea of what makes them work as a good solution based on customer needs. I do not do the implementation because I am more in a position of doing pre-sales and consultancy.  

    I would highly recommend Imperva Incapsula especially for customers who want extra security for their web presence.  

    On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula product overall as a nine-out-of-ten.  

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    Learn what your peers think about Imperva Incapsula. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    563,208 professionals have used our research since 2012.
    Etienne WEHRLE
    CDN & Cybersecurity Engineer - Web performance & security at CDN Tech / Ecritel
    Real User
    Top 5Leaderboard
    A good solution that allows us to protect websites. It is stable, scalable, quick and easy to use
    Pros and Cons
    • "Its unique interface for managing security performance and ease of use are the most valuable features of this solution."
    • "The weakest point of Imperva is their first level of support, which should be improved. They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIM tool or a SIM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. I had a call yesterday with Imperva for the roadmap, and I just told them this. They agreed that this is an improvement point from their side."

    What is our primary use case?

    We use it to protect websites against application threats and DDoS attacks. Because it is a cloud solution, we always have the last version. I don't need to update or upgrade. 

    We are a partner of Imperva. Imperva doesn't sell directly to customers, so they have to pass through vendors and partners like us. All of my customers have different levels of services with Imperva.

    How has it helped my organization?

    We can protect our customers with Imperva solution very quickly, it's highly appreciated by our customers.  We trust the solution because we saw a lot of blocked attacks, so once the customer website is protected, we don't worry about the security of his acces, it's all managed by the solution.

    What is most valuable?

    -WAF protection works almost out-of-the-box

    -Anti-DDoS mitigation in less than 1s, I saw it many time in production, I can say it works

    -CDN has high performances, and the Smart Caching mode is really "smart" (you can do some efficient caching even if you're not a specialist)

    -It's a unique interface for managing security and performance aspects, we don't need to go through multiples providers to manages these aspects.

    What needs improvement?

    The weakest point of Imperva is their first level of support, which should be improved. 

    They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIEM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIEM tool or a SIEM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. They agreed that this is an improvement point from their side.

    For how long have I used the solution?

    I have been using this solution for four years.

    What do I think about the stability of the solution?

    It is very stable. I have used this solution for more than 20 customers, and each customer has a lot of websites. I have seen some network outages or things like that over the last four years, but I can say it is very stable.

    What do I think about the scalability of the solution?

    Scalability is not a problem because it is a cloud. The provider manages this aspect for me.

    How are customer service and technical support?

    This is the weakest point of Imperva. They have some very good technicians but not at the first level of support. I have already told them this several times. Each time I meet or talk to a chief or director, I say, "Your product is very good, but your support is not at the same level." I provide support to my customers for their solution. So, I know what the customers expect and how to address this kind of expectation. They need some improvement at this level.

    How was the initial setup?

    The initial setup is very easy and quick. You can put the protection live in less than 10 minutes if you need it.

    What's my experience with pricing, setup cost, and licensing?

    It is an expensive solution. The price is high as the level of service and security provided is high. A lot of customers tell us that they would love to use Imperva more. I have some customers who have 50 websites, but they protect only 10 websites on Imperva because of the price. They would love to have all their websites running through Imperva, but they can't. They have to choose the more critical websites to protect because the price is very high. It is a very good product, but it is expensive.

    If you buy a plan for 20 megabytes and you don't consume all of your 20 megabytes, it is okay, but if you consume more, you are charged for the superior traffic.

    What other advice do I have?

    I would recommend this solution because I have also used different WAF and DDoS solutions. For me, it is the best solution available. It is quite simple to do the configuration. You can do whatever you want. If you know the product, you can do fine-tuning and have the configuration that you need. You need the knowledge to do this, but you can do this, and it works. Even though it is a high-cost solution, it is easy for me to sell it to customers because I know it will work. I get a little bit stressed about some of the other solutions because I don't trust those solutions like I trust Imperva. 

    I would rate Imperva Incapsula an nine out of ten. It is quite a good solution. They can do some improvements, but it is quite a good solution.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Solutions Architect at a financial services firm with 201-500 employees
    Real User
    Easy to configure, simple to set up, and quite stable
    Pros and Cons
    • "The solution's most valuable aspect is that it is easy to configure."
    • "The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process."

    What is our primary use case?

    We are using the solution as a WAF. Beyond that, I can't divulge too much information about the details surrounding how we use the solution as part of a confidentiality agreement we're under with clients.

    What is most valuable?

    The solution's most valuable aspect is that it is easy to configure. 

    The solution keeps itself up to date itself and there's no customization that we need to do. It makes it extremely easy and cut back on the amount of work required, and saves us on man-hours.

    The initial setup is fairly easy.

    What needs improvement?

    The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process.

    The solution doesn't seem to come with any other additional features. There are other products in the market today that give you an overall network perimeter protection. Incapsula is good for what it is, but it can expand its horizon a lot if it decides to include more network perimeter protection features and capabilities. It needs items, for example, at endpoints and some sort of firewall that can work at multiple levels. Items of that nature will really bump up the security and make it a much better product.

    For how long have I used the solution?

    We've been using the solution for a while now. It's been about three or four years at least.

    What do I think about the stability of the solution?

    The solution is fairly stable. I don't think we've had to deal with crashes of the system. There aren't bugs and glitches. We find it to be reliable.

    What do I think about the scalability of the solution?

    We haven't had any issues with the scalability the solution provides. If a company needs to scale this product they can do so pretty easily.

    How are customer service and technical support?

    I've never contacted technical support, and I'm unsure if anyone on my team has, either. I wouldn't be able to speak to the quality of service they provide.

    How was the initial setup?

    The initial setup was not complex at all. It was pretty straightforward.

    The deployment of the solution, which included the design phase of the process, took a few months to complete.

    We have our own in-house team that handles any maintenance that needs to happen on an ongoing basis.

    What other advice do I have?

    We're simply a customer. We don't have a business relationship with the company at this time. We use the product ourselves. We aren't resellers or integrators.

    I'd advise other companies, based on the scale of the organization and complexity, that if one has to choose a product, a company cannot choose a product from someone else's say so. It would depend on how complex their network design is. If it's fairly simple, then there's only one thing they need there. Multiple layers mean that this solution may not be the right product. A company has to do the research to find out if there are other products that are offering more of what they want, according to their unique requirements.

    I'd rate the solution eight out of ten. If the solution was a bit more complete, and offered, for example, perimeter protection, I would give it higher marks.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Vice President, Global IT Security at a insurance company with 5,001-10,000 employees
    Real User
    Top 20
    Scalable, with good protection on offer and stable performance
    Pros and Cons
    • "The solution is very good at intercepting traffic before it gets to our data centers."
    • "The salespeople tend to exaggerate its capabilities, which can cost you money if you don't verify the information."

    What is our primary use case?

    We primarily use the solution for all our corporate websites for port 80 and 443 redirect and protecting all the web pages that we have in our environment.

    What is most valuable?

    The solution is very good at intercepting traffic before it gets to our data centers. It saves us some security hits and top-level bad guy stuff. It's very good at protecting us. It keeps anything malicious off of our infrastructure.

    What needs improvement?

    We did have a major complaint, however, they fixed it after about a year and a half of complaining. It's not a problem anymore. I don't recall really having any issues with the solution beyond what they have fixed.

    The salespeople tend to exaggerate its capabilities, which can cost you money if you don't verify the information.

    For how long have I used the solution?

    I've dealt with the solution for two years at this point.

    What do I think about the stability of the solution?

    The stability of the solution is very good. I've never heard of any outages that I'm aware of. It doesn't crash or freeze. There aren't bugs or glitches. It's reliable.

    What do I think about the scalability of the solution?

    The scalability is just based on the number of licenses and in our case, we've maxed out our licenses. They are extremely expensive, and therefore it would be costly to scale.

    How are customer service and technical support?

    I haven't had to call technical support, however, from what I've heard, they're okay. They are not great, not bad, just right down the middle.

    How was the initial setup?

    The infrastructure team did all the certificates on that side. My team took care of security. It's the security settings we set up. There was a lot of complexity in the initial configuration based on our proprietary apps and having to disable or change some settings to allow some stuff to work. That's kind of a normal thing. No matter what WAF you would have, you'd have the same issue.

    What's my experience with pricing, setup cost, and licensing?

    The licensing of the solution is quite high. Licenses are quite expensive. I'm not sure if they really offer the value that they ultimately charge.

    The cost is somewhere around $10,000 a site. For every site, you pay individually. For every DNS entry, you have you pay.

    What other advice do I have?

    We are just customers and end users.

    We're using the WAF. It's the web-based version. Whatever's the current and newest version is what we're using.

    I'd advise potential new users to not believe salespeople. That's kind of a standard thing across the industry, however, we were told one thing at the sales side, and then, after we purchased, it was not true what they said. That's extremely disappointing as it actually costs us tens of thousands of dollars more due to the fact that what they said could happen, how their licensing model works, doesn't work the way the sales guy said. That's a giant disappointment.

    Overall, the solution does what it says it will do. I'd rate it at an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Solutions Architect at a tech services company with 51-200 employees
    Real User
    Features that outperform it's competitors, easy to scale, reliable, and responsive support
    Pros and Cons
    • "It's very pretty easy to onboard the URL."
    • "It would be beneficial to include vulnerability management in the solution, similar to what they have for their on-premise solution."

    What is our primary use case?

    We offer implementation services for our customers.

    Most customers use Imperva Incapsula to protect themselves from WAF attacks. If they need an application load balancing, whether it is on a single data center or if they have a B2B extension. Also, if they need protection from the bots. Imperva has all of those functionalities.

    What is most valuable?

    It's very pretty easy to onboard the URL. One of the unique features included with Imperva is its advanced bot protection. In addition the base licensing modules with most of the features.

    In terms of features, Imperva is quite good; it outperforms its competitors.

    What needs improvement?

    Pricing could be more competitive.

    It would be beneficial to include vulnerability management in the solution, similar to what they have for their on-premise solution.

    For how long have I used the solution?

    I have been working with Imperva Incapsula for more than three years.

    I have been using the latest update.

    What do I think about the stability of the solution?

    The stability is quite good. It has an uptime of 99%. None of our customers have complained about its uptime and its availability.

    What do I think about the scalability of the solution?

    The majority of our customers are enterprise businesses, with some SMB, but it depends on their budget, as well as their needs, and whether it is for security or compliance purposes.

    Imperva is quite expensive for organizations that use it for compliance purposes. Other WAP solutions, such as Fortinet or Barracuda, which are slightly less expensive than Imperva, will be considered.

    Imperva Incapsula is easy to scale.

    How are customer service and support?

    I believe that Technical support is 24/7. They are also very quick to respond via email.

    Which solution did I use previously and why did I switch?

    We work with all of the Imperva solutions from the database, monitoring tools, and the web applications firewall.

    How was the initial setup?

    The initial setup Is quite simple and straightforward. We only have seven steps to follow. It's a very simple and straightforward process.

    If the customer agrees to a DNS sense, it will take no more than 10 to 15 minutes.

    Imperva is responsible for maintenance.

    What's my experience with pricing, setup cost, and licensing?

    Incapsula is a SaaS (software-as-a-service) provider. Anyone can do the applications, but you must subscribe to the service.

    Pricing is a challenge for most of our customers.

    What other advice do I have?

    I cannot provide a comparison because I have not worked with any other vendors.

    I would recommend this solution to others because it is pretty simple to implement, and you don't need a dedicated WAP technician to maintain this solution. 

    Anyone in the organization can easily implement it, and it can be maintained with a little application knowledge. On the application side, you do not need to be a subject matter expert it is not necessary.

    I would rate Imperva Incapsula a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    LuisRodriguez1
    Support Manager at Sefisa
    MSP
    Top 5Leaderboard
    Reports are easy to configure with good graphics; tech support is knowledgeable
    Pros and Cons
    • "There are quite a few useful Imperva Incapsula features. For example, one of them is the reports. The graphics are very good and it's easy to configure. The whole process is very fast and reliable too. They have good tech support as well."
    • "Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers."

    What is our primary use case?

    Our customers have a number of use cases for Imperva Incapsula. Some use it to protect their APIs and others for its DDoS features. 

    What is most valuable?

    There are quite a few useful Imperva Incapsula features. For example, one of them is the reports. The graphics are very good and it's easy to configure. The whole process is very fast and reliable too. They have good tech support as well.

    What needs improvement?

    Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers.

    The price could also be more reasonable. The price should at the very least be adjusted for different parts of the world. For example, here in Latin America, our budgets are very different than those for projects in the United States or Europe. It would be really positive if we could get the product at a more affordable price as we are customers with lower budgets without sacrificing features or capabilities of the solution.

    For how long have I used the solution?

    I have been using Imperva Incapsula for about three years. It's a solutions I recommend to my customers. 

    What do I think about the stability of the solution?

    This is a very stable solution. 

    How are customer service and support?

    I like their support. The times we have asked for their help, they have been very accurate at giving answers.

    How was the initial setup?

    The initial setup is easy. It can take maybe half an hour due to the propagation of the DNS name on the server. However, setting up one Imperva website is very easy. You just have to wait for the DNS to refresh on the other DNS server and that's it.

    What other advice do I have?

    I would encourage people to implement Imperva Incapsula. I think it is a very mature, easy to use, and reliable solution.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    Dian Sabev
    Security Expert at a tech services company with 1-10 employees
    Real User
    Top 20
    Stable and scalable with good account takeover protections
    Pros and Cons
    • "The solution has a very good interface."
    • "The rules surrounding the making of web applications could be improved."

    What is our primary use case?

    Primarily, clients are in need of some extra defense and a bit of protection, which is why they use this solution.

    What is most valuable?

    The most important aspect of the solution is the DDoS feature.

    The solution has a very good interface.

    Last year, the solution added a lot of additional improvements and functionalities, and for now, the features they have offered us have been great. 

    They recently added some account takeover protections that have been really useful.

    What needs improvement?

    The rules surrounding the making of web applications could be improved.

    For how long have I used the solution?

    I believe I've been using the solution for about four years.

    What do I think about the stability of the solution?

    There aren't issues with stability. As a cloud solution, it's hard to say if there will be stability issues. There might be issues with some customer setups, for example, but not with the product itself.

    What do I think about the scalability of the solution?

    The scalability of the solution is okay. Companies can expand it if they need to.

    How are customer service and technical support?

    We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay.

    Which solution did I use previously and why did I switch?

    We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

    How was the initial setup?

    Typically, the initial setup is more or less straightforward. there isn't too much complexity.

    What other advice do I have?

    We're resellers of the solution.

    Typically the solution is deployed with the help of DNS.

    It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Buyer's Guide
    Download our free Imperva Incapsula Report and get advice and tips from experienced pros sharing their opinions.