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iGrafx OverviewUNIXBusinessApplication

iGrafx is #17 ranked solution in BPM Software and #19 ranked solution in Business Process Design tools. PeerSpot users give iGrafx an average rating of 8 out of 10. iGrafx is most commonly compared to Visio: iGrafx vs Visio. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
What is iGrafx?
iGrafx business process management and analysis solutions empower organizations to achieve maximum performance. iGrafx captures and communicates the alignment of strategy, people, processes and technology, and unites the entire organization around delivering business value. iGrafx delivers strategic and operational decision support to enable our customers to become and remain world class competitors.
Buyer's Guide

Download the Business Process Design Buyer's Guide including reviews and more. Updated: January 2022

iGrafx Customers
Multinational Bank
iGrafx Video

iGrafx Reviews

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Victor Lever
Process Administrator at a tech services company with 51-200 employees
Real User
Top 20
Easy to set up with useful features and good stability
Pros and Cons
  • "We found the technical support to be helpful."
  • "It would be nice to have a Spanish user interface available to us."

What is our primary use case?

We primarily used the solution as a repository for process management. 

What is most valuable?

You can easily align the processes with the balancer. 

Overall, the solution is very useful and has good features. 

They have interfaces in English and German.

The solution was easy to set up.

The solution was very stable.

We found the technical support to be helpful.

What needs improvement?

Unfortunately, I haven't been able to find a reseller in Mexico. The product needs better product distribution.

It would be nice to have a Spanish user interface available to us.

For how long have I used the solution?

I tested the solution for a month. It was a 30-day trial. That was about four months ago now.

What do I think about the stability of the solution?

The solution is very stable and reliable. We did not witness any bugs or glitches. I did not notice it crashing or freezing. It worked well during the evaluation.

What do I think about the scalability of the solution?

As we were simply evaluating the solution, we did not have a chance to scale it. I can't speak to how easy it would be to scale.

How are customer service and technical support?

I only contacted technical support once. I asked them about the language and they just told me that they had only German and English language options for the trial solution. That said, I found them to be very helpful. 

Which solution did I use previously and why did I switch?

I'm still looking for a solution, however, I haven't found any vendor in Mexico. I'm from Mexico City. I was looking for a reseller in Mexico to assess my needs and to suggest a plan for our deployment and how to maybe use the solution. However, there is no reseller here, so we are still looking for options.

How was the initial setup?

The initial setup was very simple and straightforward. It was not overly complex or difficult.

the deployment was pretty quick and took about a week. However, this was a deployment for testing purposes only.

What other advice do I have?

I've just used the solution for evaluation purposes. I haven't used it for a real project.

I'd recommend the solution to other users and organizations. From what I have seen, it's very useful. 

I'd rate the solution at an eight out of ten. While I couldn't test the overall functionality, I would like to get support in the natural language of the user - in our case, Spanish. It would be nice if it's in the data formulated in Spanish, and the support was offered in Spanish as well. There also needs to be some sort of partnership with Mexican partners.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Quality Manager at a consumer goods company with 5,001-10,000 employees
Real User
Top 20
Great BPMN feature; has greatly assisted the company in implementing procedural improvements
Pros and Cons
  • "Provides a valuable BPMN feature."
  • "The price could be more competitive."

What is our primary use case?

My primary use case of this solution is for charting the processes in relation to the ISO 9000 standard, as far as the process goes. I try to use it as extensively as I can. If I see that a process flow chart is appropriate for any documentation, I try to use that instead of writing a procedure. We are customers of iGrafx and I'm a quality manager. 

How has it helped my organization?

The solution has helped our organization because instead of writing long documentation for the shop floor, flow charts make it more attractive for the staff to follow up on and carry out procedures. It's easier to explain things to the people on the floor. 

What is most valuable?

The valuable feature for me is the BPMN. I'm using flow charts as BPMN, so that's the basis of my use.

What needs improvement?

If the price of the solution was more competitive, it would have made things easier for our company to extend the usage. Because we are mostly Microsoft-oriented, there are people more inclined towards Visio than iGrafx.

I'd like to see additional features such as a multi-language option which is currently only possible if you publish in Java. I'm publishing in HTML and it's not possible to use multi-language. The same applies concerning the ability to increase and decrease size which would provide extra functionality when publishing. If you're not in the cloud and you're a single user, these things would make a difference. 

For how long have I used the solution?

I've been using this product for 10 years. 

What do I think about the stability of the solution?

It's a stable solution, I haven't had any crashes. 

What do I think about the scalability of the solution?

I think the solution is quite scalable although I'm the only one publishing in the company. As a web page, there are many in the company referring to these flow charts.

How was the initial setup?

The initial setup is straightforward. 

Which other solutions did I evaluate?

I carried out a comparison with Visio at the time we were looking to implement a solution. Back then, Visio was not as developed so we went with iGrafx and have continued with that. 

What other advice do I have?

I would recommend using this as a cloud-based solution. 

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.