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IBM Tivoli Business Service Manager OverviewUNIXBusinessApplication

IBM Tivoli Business Service Manager is #10 ranked solution in top Event Monitoring tools. PeerSpot users give IBM Tivoli Business Service Manager an average rating of 6 out of 10. IBM Tivoli Business Service Manager is most commonly compared to CA OPS MVS Event Management and Automation: IBM Tivoli Business Service Manager vs CA OPS MVS Event Management and Automation. The top industry researching this solution are professionals from a computer software company, accounting for 33% of all views.
What is IBM Tivoli Business Service Manager?
IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM Tivoli Business Service Manager was previously known as Tivoli Business Service Manager, BSM.

Buyer's Guide

Download the Event Monitoring Buyer's Guide including reviews and more. Updated: January 2022

IBM Tivoli Business Service Manager Customers
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IBM Tivoli Business Service Manager Video

Archived IBM Tivoli Business Service Manager Reviews (more than two years old)

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IT Manager at a tech services company with 1,001-5,000 employees
Real User
Good technical support, and efficient for working with business data

What is our primary use case?

We use this solution for working with data.

What is most valuable?

The most valuable feature of this solution is the efficiency.

What needs improvement?

This application should be made easier to use because it usually needs training and it is not easy to operate.

For how long have I used the solution?

We have been using this solution for fourteen years.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

I think that it is good in this area. It can be scaled with additional users.

How are customer service and technical support?

Technical support for this solution is good.

How was the initial setup?

The initial setup of this solution…

What is our primary use case?

We use this solution for working with data.

What is most valuable?

The most valuable feature of this solution is the efficiency.

What needs improvement?

This application should be made easier to use because it usually needs training and it is not easy to operate.

For how long have I used the solution?

We have been using this solution for fourteen years.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

I think that it is good in this area. It can be scaled with additional users.

How are customer service and technical support?

Technical support for this solution is good.

How was the initial setup?

The initial setup of this solution is a little bit complex.

The deployment took three or four weeks to complete.

What's my experience with pricing, setup cost, and licensing?

The price is a little bit expensive, but still acceptable compared to other products in the market.

What other advice do I have?

I would rate this solution and eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
Real User
The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.

What is our primary use case?

My team discontinued use of TBSM and moved to its replacement DASH, in early 2017.  Although we still rely on it as our fail-over/back-up Event Presentation console, we have moved to another vendor product that provide Event Analysis and Incident Isolation via automation.

How has it helped my organization?

Being able to manage the entire flow of events firing on alerts set in so many source consoles, let my team correlate seemingly disparate break points and jump out to the source tool for trending and issue isolation.

What is most valuable?

TBSM is a rock, and our house would have crumbled without it. The most valuable feature for my team is the ability to taken event feeds from all/any source tool (we leverage 20+) and put them in a single pane of glass. Since we also have an extensive Tivoli Framework implemented, we have auto-ticket info passed into our console as well.

What needs improvement?

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles.

How is customer service and technical support?

Customer Service:

You get the service you pay for or none at all. IBM makes its margins on services not software.

Technical Support:

See above

Disclosure: I am a real user, and this review is based on my own experience and opinions.