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IBM Robotic Process Automation (RPA) OverviewUNIXBusinessApplication

IBM Robotic Process Automation (RPA) is #17 ranked solution in best RPA tools. IT Central Station users give IBM Robotic Process Automation (RPA) an average rating of 8 out of 10. IBM Robotic Process Automation (RPA) is most commonly compared to UiPath:IBM Robotic Process Automation (RPA) vs UiPath. The top industry researching this solution are professionals from a computer software company, accounting for 33% of all views.
What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.

IBM Robotic Process Automation (RPA) was previously known as IBM RPA.

IBM Robotic Process Automation (RPA) Buyer's Guide

Download the IBM Robotic Process Automation (RPA) Buyer's Guide including reviews and more. Updated: November 2021

IBM Robotic Process Automation (RPA) Customers

The Hanover Insurance Group

IBM Robotic Process Automation (RPA) Video

Pricing Advice

What users are saying about IBM Robotic Process Automation (RPA) pricing:
  • "IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

IBM Robotic Process Automation (RPA) Reviews

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SM
AVP at a comms service provider with 51-200 employees
Real User
Top 10
Once you have automated a business process it offers a readily available workflow

Pros and Cons

  • "If you have a business process, and once you have automated that process, you have a readily available workflow in place."
  • "This RPA should be under the umbrella of BPM. This is what the future should be."

What is our primary use case?

It's used at a high level by about 100 users. A few of them are customer agents and a few of them are in the operations team. Currently, the product is deployed on a container-based platform, called Cloud Pak. We have created containers for our solutions for Automation on the OpenShift cluster.

How has it helped my organization?

If you have a business process, and once you have automated that process, you have a readily available workflow in place. We are using it after a sale is done, the next step is that the RPA calculates the offer and offers it to the customer. We have implemented this in sales.

What is most valuable?

Number one, you can record your actions, number two, you can orchestrate between the human task and bots. The biggest benefit is that you can orchestrate between the human tasks, system tasks, and the bots. That is what the complete IBM portfolio can provide. No other solution I have seen can provide this level of flexibility. In addition to that, we have the IBM Business Analytics insight as well, which is like real-time dashboards. 

What needs improvement?

The way the robots are being used actually. We need to design the robot to instantiate it based on some event or human intervention. If that can also be automated, that would be good. That would be an additional workflow completed. The next step after that would be to use the RPA service. Some things which require human intervention can also be automated using some decision management, based on rules. If there's a framework which does all of this part, that would be good I think. RPA should be configured as a part of business process management and built-in.  For the user, it shouldn't matter if he is using RPA or he's using none of the automation. It should be seamless from their viewpoint. So they would just use drag and drop, choose the features they wanted, and that would be it. RPA and BPM in one solution and RPA encapsulated inside BPM. This RPA should be under the umbrella of BPM. This is what the future should be. 

For how long have I used the solution?

We have been using IBM Robotic Process Automation (RPA) for less than one year. I'm the analyst for this project. My responsibility is to design the system, but I am not the developer for the project. 

What do I think about the stability of the solution?

For now, it is stable because the best thing we have is the scalability as part of our cloud-native application. 

What do I think about the scalability of the solution?

The size of a container is quite small. I think it's only a single MB, so not big. Initially, we started from 20 containers and it grew to around 50 containers or maybe more, depending on the configuration. I think we now have approximately 50 to 100. The assumption is that each container will run a separate process.

How are customer service and technical support?

We have raised some support tickets, but not very often. We have trained staff also, and therefore we have several teams which could potentially deal with support.

Which solution did I use previously and why did I switch?

One is the IBM RPA. as a company, we are using UiPath as well. But IMB RPA is the one which my team is using as part of this Cloud Pak for Automation.

How was the initial setup?

I think it's complex, and not straightforward.

What about the implementation team?

Now that it is based in the cloud, it is an easier process and minimises the time for deployment. We are using the OpenShift OCP platform to achieve this. It's like a gateway for the infrastructure team which manages the servers and the cloud server. IT operations take care of the operational activities, and the Gateway infrastructure team does the deployment. IT operations provide support, so we are using three to four resources. 

What's my experience with pricing, setup cost, and licensing?

IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment. The licenses can be allocated across multiple products. So for example, if you have IBM BAW, Business Automation Workflow,  ODM, Operational Decision Management, and IBM Datacap, or whatever product you are using, you can allocate the licenses to your needs. This provides licensing flexibility, as opposed to single licenses for standalone products. 

Which other solutions did I evaluate?

We considered Automation Anywhere and UiPath. However, IBM RPA i's a part of one bundle. The Business Automation Workflow can directly integrate with the IBM RPA. The business becomes more robust. Your platform gives you more flexibility to integrate with multiple different types of tasks. 

What other advice do I have?

Based on what you want to do, you can automate your processes in the organization. You need to have a roadmap as part of digital transformation and application modernization. I would give this solution 8 out of 10.  

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Fernando Di Lelle
Senior IT & Business Consultant at a computer software company with 51-200 employees
Consultant
Top 5
Good quality and a strong platform, with good pre-sales and technical support

Pros and Cons

  • "The quality is great! It's very strong and has a very strong platform."
  • "IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."

What is our primary use case?

We are a solution provider and we have been working on selling the IBM RPA product during 2020. We are primarily dealing with the on-premises version because our clients are not willing to use the cloud because of issues with their data. We have a lot of banks as clients, and it is a problem for them to use cloud versions.

One of our primary use cases is creating chatbots for clients, such as financial institutions.

Other things that we can automate are tasks like dealing with incoming credit processes, and administrative processes such as invoicing. These are the processes that take a lot of time.

We have not generated any sales yet, but we have experience with the product and are working on selling it.

What needs improvement?

IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes. Another good example would be to have a template for a credit onboarding process. This would give us something to show the client in terms of a working solution, and that we're not having to create something from scratch.

The quality is great! It's very strong and has a very strong platform. However, you need to consider the clients and have a client perspective.

From my point of view, the RPA from IBM is not yet in touch enough with the clients. They are not taking the client's perspective into consideration, and they don't guide them enough throughout their journey to RPA.

They need to provide more guidance and more coaching. At the end of the day, it's a type of culture that they are trying to build within the company.

I would like to see an interface that would help customers establish which process is suitable for RPA or not. Maybe some type of scoring process would be helpful in establishing the processing suitability for whether it is an RPA or not. That would be a great feature to consider.

For how long have I used the solution?

We began working with IBM Robotic Process Automation one year ago.

What do I think about the stability of the solution?

I think that it is a stable solution but I am not yet experienced enough to answer with certainty.

What do I think about the scalability of the solution?

If you are working on-premises then scalability could be a problem. This is certainly not a problem with cloud solutions but again, this is the same problem for us. Our clients would like to remain working on-premises. we all know that cloud-based solutions are the best, in order to have scalability and in order to grow in the number of bots or applications.

Most of our clients are mid-sized banks, and we have a lot of government entities.

How are customer service and technical support?

I think that the pre-sales and technical support are really great. I had worked for IBM myself in 2016, and these people are really professional.

Which solution did I use previously and why did I switch?

We are competing with UiPath and Blue Prism, and also, our clients have been considering minor regional RPA companies. One such example is a company from Argentina that is very popular in the region, called BI.

The main difference between IBM RPA and the other products is that the small companies have developed ready-to-use solutions.

How was the initial setup?

We work with the presales teams and have not had much experience with the setup.

The length of time required for deployment will be two or three months, depending on the infrastructure. When you have an on-premises deployment, you need to prepare the infrastructure to perform the implementation. There are times where the initial setup takes longer than you first imagine when the project begins.

For example, having availability with the client's infrastructure in order to start working on an RPA project is sometimes a problem.

The cloud is the best way to deploy RPA. However, we face the dilemma that we cannot use the cloud. So, I think that the solution to this type of problem is to try and set up a private cloud for our clients. Unfortunately, I have found that it is not a simple process to set up a private cloud. The number of resources required is not necessarily reachable for many entities.

What other advice do I have?

My advice for anybody who is considering an RPA product is to carefully consider where to start because not all processes are suitable for RPA. You need to carefully evaluate what you are going to do because if you are starting from scratch, you need to carefully choose which processes you are going to start with.

Don't try another RPA solution for the company from scratch. You have to create a culture of RPA inside your company. A good product comes from creating a culture.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.
Alfonso Abad
Director General at MindCraft Mexico
Real User
Top 10
An automation solution that reads documents and provides valuable insights

Pros and Cons

  • "I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
  • "The time it takes for approvals, and risk analysis could be faster."

What is our primary use case?

We use IBM RPA to perform customer credit risk analogies. It analyzes all the information coming from the customer.

What is most valuable?

I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents. It analyzes the main information to provide insights about the customer to understand if the request is a risk. The ability to integrate with hybrid clouds is another advantage.

What needs improvement?

The time it takes for approvals, and risk analysis could be faster. It's probably the main benefit you can get from the whole process. If it can do the tedious work quickly, employees with specialized skills can concentrate on the things that require deep knowledge or specialization. Then all the manual, repetitive tasks can be forwarded to automation.

Integrating with artificial intelligence should be more mature and more complete. So far, it works, but there are still many more benefits that we can get with better integration with Watson. There are also some opportunities to improve the integration of documents in the workflow. 

For how long have I used the solution?

I've been using IBM Robotic Process Automation (RPA) for about six or seven months.

What do I think about the stability of the solution?

Several products are incorporated in the back for automation. Some of them are in the process of being more aligned with cloud services. Some are still not in Kubernetes or a Docker. Two of them are in the process of being incorporated into Kubernetes and Docker to be aligned with the rest of the products. All of them work in a very stable way.

What do I think about the scalability of the solution?

IBM RPA is totally scalable. It's precisely the reason we have all of them in Kubernetes and the cloud. This makes them available for scalability, and it's very easy. In Kubernetes, you can scale up very easily, without any interruption of the service.

How are customer service and technical support?

IBM's technical support is very good.

How was the initial setup?

The initial setup is complex. You need to first find out where and how it can provide real value to the company. Without doing that first, without understanding the main objective you are pursuing, it can take a lot of time to show a company that this product delivers real value. 

Once you understand the final objective, you can design and implement it. The implementation really isn't a big problem once you have well-defined objectives that you need to achieve.

What about the implementation team?

We work with an IBM partner.

What other advice do I have?

Being in the cloud is key to having similar products integrated and working in the same environment with artificial intelligence. You have to be clear about the value added by such integrations to the customer, or you'll face some resistance.  

To implement these kinds of projects broadly in several areas at the same time, you won't have a very good chance to be successful quickly. It's important to start with a small project to demonstrate the benefit, and from there, you can scale very quickly. You can grow or diminish the capacity you need in a very dynamic way without very high costs.

On a scale from one to ten, I would give IBM RPA a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SR
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Reseller
Top 10
Easy to use with good technical support and decent stability

Pros and Cons

  • "The solution's ease of use is its most valuable aspect."
  • "We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."

What is our primary use case?

In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP.

What is most valuable?

The solution's ease of use is its most valuable aspect.

The user interface is very good.

It's easy to develop code. I can click on items and simply drag and drop. I can even open the modules in Excel. It makes everything very simple.

What needs improvement?

Much like Automation Anywhere, it would be helpful if there was some sort of community board to help share and trade information to help users learn how to troubleshoot and learn about the various aspects of the solution. Right now, there isn't anything of that nature available to help users find answers.

We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful.

The pricing of the solution is quite high.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

While we found version 10 to not be quite stable enough, version 11 is much better in this regard. It's still not 100% stable, however, I would estimate it's now at 90-95% stable, which is quite good.

What do I think about the scalability of the solution?

The solution is very scalable. If a company needs to expand this service they should be able to without much difficulty.

How are customer service and technical support?

I've been in touch with IBM's technical support in the past. I've found them to be helpful. We're satisfied with the level of service we receive. There's really no problem connecting with them and asking for help. They are quite knowledgeable.

Which solution did I use previously and why did I switch?

We haven't worked with any other solution. We've only worked with IBM.

How was the initial setup?

I did not find the initial setup complex. I would describe it as easy. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

We find the solution to be overly expensive.

What other advice do I have?

We are a reseller. We provide the product to our customers.

I'd advise other companies to consider using the solution. It's very easy to use. It's got a great user interface as well. However, you need to use logic in order to use it effectively.  This is important especially during implementation.  

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Lucas Ferreira
Project Manager at Montreal Oficial
Real User
Top 10
A user-friendly RPA solution, but stability could be better

What is our primary use case?

We use RPA to test mainframe solutions because they never change.

What is most valuable?

IBM Robotic Process Automation is very easy to use. 

What needs improvement?

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

For how long have I used the solution?

I have been using IBM Robotic Process Automation (RPA) for more than 12 years.

What do I think about the stability of the solution?

IBM RPA is an unstable solution. This is the biggest issue we have right now.

What do I think about the scalability of the solution?

It's very easy to scale. We have done it many times with many machines running simultaneously with integration between RSP and EDM quality management. 

How are

What is our primary use case?

We use RPA to test mainframe solutions because they never change.

What is most valuable?

IBM Robotic Process Automation is very easy to use. 

What needs improvement?

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

For how long have I used the solution?

I have been using IBM Robotic Process Automation (RPA) for more than 12 years.

What do I think about the stability of the solution?

IBM RPA is an unstable solution. This is the biggest issue we have right now.

What do I think about the scalability of the solution?

It's very easy to scale. We have done it many times with many machines running simultaneously with integration between RSP and EDM quality management. 

How are customer service and technical support?

Technical support is very bad. 

On a scale from one to ten, I would give IBM tech support a three.

How was the initial setup?

It's a client terminal solution, so the desktop solution doesn't require much time to install and deploy.

What other advice do I have?

For anyone thinking of using IBM Robotic Process Automation, I would tell them not to change anything if it's running.

On a scale from one to ten, I would give IBM RPA a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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