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IBM Maximo OverviewUNIXBusinessApplication

IBM Maximo is #2 ranked solution in top Enterprise Asset Management tools and top Billing Software. PeerSpot users give IBM Maximo an average rating of 8 out of 10. IBM Maximo is most commonly compared to ServiceNow: IBM Maximo vs ServiceNow. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is IBM Maximo?
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

IBM Maximo was previously known as Maximo.

IBM Maximo Buyer's Guide

Download the IBM Maximo Buyer's Guide including reviews and more. Updated: January 2022

IBM Maximo Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
IBM Maximo Video

Archived IBM Maximo Reviews (more than two years old)

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SamirKhodair
Maximo Manager at FLSmidth Operation & Maintenance
Real User
Top 10Leaderboard
Work order management and scalability enables the businesses' needs to be met
Pros and Cons
  • "The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
  • "Work order management and scalability enables the businesses' needs to be met."
  • "The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."

What is our primary use case?

We have fully used Maximo for maintenance and inventory and purchasing management to manage cement factory operations and maintenance for more than 11 years. We have implemented Maximo at seven sites and are still adding sites. All our sites are hosted in one environment using multi-organization and multi-site configurations. We integrate Maximo with a financial system (Navision), and we built dashboards on top of the Maximo database using its business intelligence tool. We have upgraded Maximo twice: once from 6.4 to 7.5, and more recently, from 7.5 to 7.6.

How has it helped my organization?

It keeps the history of the transactions, so we can anticipate the asset behavior and costs in the future. It enables management to be able to tape the session.

Maximo has been suitable for businesses as it expands and shrinks according to market needs and operational conditions.

What is most valuable?

  • The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable.
  • Work order management and scalability enables the businesses' needs to be met.
  • Maximo is easy to learn.

What needs improvement?

The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is good. We moved to the cloud with no issues.

What do I think about the scalability of the solution?

Maximo's scalability enabled us to extend its usage from one site to be used in multiple sites with little configuration. This also enabled us to benchmark performance, manage inventory levels, inherit reports, and manage process and configuration on old and new sites.

How are customer service and technical support?

I have my own in-house team who do technical support.

Which solution did I use previously and why did I switch?

We did not use a solution prior to IBM Maximo.

How was the initial setup?

The initial setup is easy, but I would recommend setting it up at a low level and maturing the solution over time.

What other advice do I have?

Most important criteria when selecting a vendor:

  • Capabilities
  • Support
  • Reliability
  • How will it help the organization's decision-making.
  • Running costs and starting costs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Paul Heath
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Real User
Reliable and integrated in a single database but needs better dashboards for KPIs
Pros and Cons
  • "Reliable, very configurable, and it's all integrated in the same database."
  • "It's not user-friendly. It could use shortcuts for frequently requested services."
  • "Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
  • "It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
  • "It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."

What is our primary use case?

The main use is help desk. But we also use it for asset management, catalog offering, and CNDB.

How has it helped my organization?

It's much more reliable, it's much more configurable.

What is most valuable?

It's reliable, and it's all integrated in the same database.

What needs improvement?

It's actually a little too much for what we need. It could be good but there are too many conflicts and it's not user-friendly. It could use shortcuts for frequently requested services.

Other areas for improvement include:

  • Enhanced Service Catalog on Mobile
  • Agent intelligence
  • Better dashboards for KPIs
  • Full-service visibility - There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff. We're okay with it but it could be better.

What do I think about the scalability of the solution?

Scalability is very good. It's easily scalable.

How are customer service and technical support?

We have often set up PMRs and their support is quite good. We have issues that have reappeared in other releases, and things that aren't really supposed to be happening like that. We migrated to a different version, one thing was solved but then a new issue appeared, related to the same module. 

They give good service, but they could be a little more reliable in terms of solving defects and having it work as it should.

Which solution did I use previously and why did I switch?

We used an old Lotus Notes solution that we implemented ourselves and then we migrated to Maximo. Now, our main client doesn't really like the way Maximo works, at least for them. So that's making us into a new solution.

In terms of selecting a vendor, I don't do the selection. I just evaluate the functional and technical aspects. Regarding pricing and things like that, I'm not the one that will decide. My main concern is that it does what it's supposed to do, does it well, and that the client likes it.

How was the initial setup?

The initial setup was complex but that was 10 years ago. It might have changed since then.

Which other solutions did I evaluate?

The options we are now considering are JIRA and ServiceNow.

What other advice do I have?

They have a preview site where you can log in as a user and try it for yourself. That is a really good way to get a feel for the solution; better than Youtube or whitepapers and things like that. You have a preview site, you log in, and you can try it.

I would give Maximo a seven out of 10 because it's good, but it's not too user-friendly, and some of the issues we have come across, the impact to us was a little too much to be coming from a big company such as IBM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about IBM Maximo. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,143 professionals have used our research since 2012.
Lider De Proyecto/Lider Funcional at a comms service provider with 501-1,000 employees
Real User
Its capabilities let us organize our work
Pros and Cons
  • "We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
  • "​Maximo is very stable. We really do not have problem with stability.​"
  • "We were able to scale perfectly.​"
  • "Its capabilities let us organize our work."
  • "The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​"
  • "​Maximo is a big system, so the initial setup is complex."

What is our primary use case?

It is a software specialized in asset management, but nowadays, it is more than this.

How has it helped my organization?

With Maximo, we can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets. Also, we can correlate all these items in order to obtain reports, such as how many incidents per locations, when was the last preventive maintenance in a location, who was the technician that did the job, or what was the spare part that he used, etc.

What is most valuable?

The main feature of Maximo is the capabilities of recording, tracking, and correlating. These are important items in the management of a company. These capabilities let us organize our work.

What needs improvement?

The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Maximo is very stable. We really do not have problem with stability.

What do I think about the scalability of the solution?

We were able to scale perfectly.

How are customer service and technical support?

Technical support is a seven on scale of one to 10.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Maximo is a big system, so the initial setup is complex. I would recommend that you implement it in parts according with your most important processes.

What's my experience with pricing, setup cost, and licensing?

Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.

Which other solutions did I evaluate?

I did not participate in the evaluation.

What other advice do I have?

My recommendations:

  • Before starting, review your internal processes. It is a good opportunity to update them.
  • Explore Maximo's add-ons. There are a lot specialized, different industries.
  • Implement Maximo in parts.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Samir Khodair
Maximo Specialist implemenation at a manufacturing company with 1,001-5,000 employees
Real User
Gives us control over inventory levels reducing them greatly, but maintenance KPIs need work
Pros and Cons
  • "Preventive maintenance management."
  • "Vendor management needs enhancement."

How has it helped my organization?

When we integrated the Maximo DB with the BI tool, we were able to track and manage the inventory levels in much more controllable way, and reduced the inventory levels significantly within one year.

What is most valuable?

  • Preventive maintenance management
  • Maintenance management

What needs improvement?

1. Inventory management, especially:

  • item cards – I need to be able to track item balance and history back to a given date
  • inventory financial reports need a lot of enhancement
  • consignment stock management has an issue – raised with the vendor
  • reorder process and define reorder levels
  • inventory lead time recommendation, according to transaction history

2. Purchasing management

  • Vendor management needs enhancement

3. Maintenance KPIs like OOE , Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR) need more enhancement

4. Operating budget management (recently added in version 7.6 ) but it is late in coming.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Sometimes I have had issues with with the web server which we use (IBM WebSphere) but we solved it.

What do I think about the scalability of the solution?

No issues, this software is very efficient regarding scalability.

How is customer service and technical support?

I would give it an eight out of 10.

How was the initial setup?

The data gathering and data engineering were complex, but once they are done the remaining steps were straightforward.

What's my experience with pricing, setup cost, and licensing?

The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.

Which other solutions did I evaluate?

I was not involved in this process at my current company.

What other advice do I have?

  1. Defining your business processes is vital for the success of this product.
  2. End-user training should be implemented according to your processes.
  3. Using Agile methodology fits well with this product, to ensure fast response to business changes.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user786771
Space Coast Information Systems, Maximo Consulting and Support
Real User
Enables us to organize, track all routine tasks, and report status to management
Pros and Cons
  • "The large range of configurability of the product is great, since everyone has a different way of doing things."
  • "Revision management of file attachments."

How has it helped my organization?

We are able to organize, track, and report on all of the jobs/tasks/routine work/preventive maintenance that we perform daily, and report to management the status of these activities at any time.

What is most valuable?

The large range of configurability of the product is great, since everyone has a different way of doing things. I also like the interface mechanisms built into the tool. With these, we can talk to just about any external system.

What needs improvement?

Revision management of file attachments.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The product is very stable (when configured properly).

What do I think about the scalability of the solution?

The product scales very very well.

How are customer service and technical support?

Seven out of 10. There are lots of consultants and third-party developers that can help with this product. IBM is not the only choice.

(By the way, in my opinion nothing is perfect).

Which solution did I use previously and why did I switch?

We used a home-grown solution. We wanted to take advantage of advances in technology without having to build out or enhance our home-grown solution, so we switched.

How was the initial setup?

This depends the ROI you expect. I recommend you implement the most important functions and then add capabilities as you get more familiar with the product.

What's my experience with pricing, setup cost, and licensing?

Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses.

Which other solutions did I evaluate?

MP2, SAP.

What other advice do I have?

There are add-ons for calibration, scheduler, transportation, service provider, government, oil and gas, asset management configuration, and linear assets.

It is a very solid J2EE product with great middleware and webserver; scales very well, and can use one of three RDBMS systems.

Refine your maintenance processes, do not skimp on hardware.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Wayde Prejean
Manager IC-Operations, Maximo Administrator at a energy/utilities company with 10,001+ employees
Real User
Provides warning of upcoming compliance activities and enables us to report on exceptions
Pros and Cons
  • "It is configurable, where you can add extra fields to screens and to the database."
  • "Although you can create notifications with Maximo, the configuration and options could be improved."

How has it helped my organization?

Particularly related to compliance management, Maximo has been configured to provide a warning of compliance activities coming up and enables us to report on exceptions.

What is most valuable?

Maximo is a platform where apps can be created to support special processes. It is configurable, where you can add extra fields to screens and to the database.  

With that said, our biggest use of Maximo focuses on work and compliance management, and we have configured Maximo to help us manage our compliance activities. In addition, some pockets of the company utilize Maximo for managing work, failures, inventory, etc. beyond just compliance.

What needs improvement?

Although you can create notifications with Maximo, the configuration and options could be improved.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Overall, we have had no major stability issues with Maximo.

How are customer service and technical support?

We do much of our support internally, but we have found that IBM technical support, when needed, has provided us with answers or identified whether the issue would be fixed in an upcoming patch.

Which solution did I use previously and why did I switch?

Part of our company has used Maximo for about 20 years. The other part utilized Infor EAM but switched to Maximo due to more internal resources with Maximo experience, and because the Maximo implementation had been recently upgraded and improved.

How was the initial setup?

Maximo is an enterprise system, so the initial setup is typically fairly complex.  You will want to include some consultant resource hours in the initial purchase of licenses to aid your IT staff in the initial installation, and to help make some of the hardware and software decisions.

What's my experience with pricing, setup cost, and licensing?

Get an understanding of the intended usage at your company, and look at both the named user and concurrent-license pricing to make a determination which makes more sense for your usage.  Where available, concurrent licenses can be more cost efficient and provide more flexibility.

Which other solutions did I evaluate?

The original decision was many years ago, so the options were different then than they are today. About four years ago, we compared Infor EAM (which was previously implemented in another part of the company) to Maximo and decided to keep Maximo and convert Infor EAM users to Maximo.

What other advice do I have?

I rate it a nine out of 10. If it's not the best EAM product, it is one of the best out there.

Make sure that you understand your work/asset management and other processes before trying to implement. Where possible, the product should be configured to fit within your processes, trying to avoid changes to the system that will make it hard to upgrade/update, as IBM provides frequent patches and updates.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lonnie Stone
The InTechrity Group
Real User
A worldwide enterprise app which can scale easily
Pros and Cons
  • "The ability to configure and integrate it with other solutions for ERP."
  • "The initial setup was complex, because it is a complex product."

What is most valuable?

  • Ease of use
  • The ability to configure and integrate it with other solutions for ERP.

How has it helped my organization?

It allows my clients to manage and maintain assets to save costs and keep safety a high priority while maximizing production time.

What needs improvement?

Industry specific solutions are always a game changer.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It gets more stable with every release.

What do I think about the scalability of the solution?

Maximo is made to be a worldwide enterprise app and can scale easily.

How are customer service and technical support?

IBM has great support.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup was complex, because it is a complex product.

What's my experience with pricing, setup cost, and licensing?

You pay for what you get. There are lots of options depending on how you would like to implement Maximo.

Which other solutions did I evaluate?

No.

What other advice do I have?

Plan out the implementation and involve all levels from users to management. 

I have used versions 4 through the most current version 7.6, and it keeps getting better. I have been working with Maximo for twelve years. This is the Cadillac of asset management applications. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Business partner.