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IBM Guardium Data Protection OverviewUNIXBusinessApplication

IBM Guardium Data Protection is #1 ranked solution in top Database Security tools and top Data Masking tools. PeerSpot users give IBM Guardium Data Protection an average rating of 8 out of 10. IBM Guardium Data Protection is most commonly compared to Imperva SecureSphere Database Security: IBM Guardium Data Protection vs Imperva SecureSphere Database Security. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
What is IBM Guardium Data Protection?

The IBM Security Guardium portfolio empowers organizations to grow their business and prove compliance with smarter data protection capabilities. It provides complete visibility, actionable insights, real time controls and automated compliance workflows throughout the entire data protection journey, to support your most critical data protection needs.

IBM Security Guardium delivers discovery & classification, vulnerability & risk assessments, real-time monitoring & alerting, encryption, advanced analytics and compliance reporting across structured, unstructured, and semi-structured data in on-prem (including mainframe), cloud, and across hybrid cloud environments.

IBM Guardium Data Protection was previously known as InfoSphere Guardium, Guardium, IBM Guardium.

IBM Guardium Data Protection Buyer's Guide

Download the IBM Guardium Data Protection Buyer's Guide including reviews and more. Updated: January 2022

IBM Guardium Data Protection Customers


IBM Guardium Data Protection Video

IBM Guardium Data Protection Pricing Advice

What users are saying about IBM Guardium Data Protection pricing:
  • "For IBM Guardium, licensing is very simple and straightforward. There are no issues I can speak of."
  • "Guardium is most suitable for large scale enterprises because the pricing model is better if you are implementing a large number of databases."
  • "Its cost is good. With the new metric of licensing, such as PDO not being available now, customers are expecting a good price for the solution."
  • IBM Guardium Data Protection Reviews

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    Md Saiful Hyder
    AGM, Enterprise Solutions at Omgea Exim Ltd
    MSP
    Top 5Leaderboard
    Better integration options than competitors, with affordable licensing
    Pros and Cons
    • "IBM Guardium Data Protection has better integration options than most of the leading competitors on the market, and the price is always better."
    • "Guardium Data Protection is far better in terms of external integration. But in terms of firewall features, like when you're blocking activities, it's as if Oracle AVDF simply has superior features. This is just from third-party observations, but the users of Oracle AVDF are saying that when it comes to the firewall and protection functionality, they're much more inclined to AVDF."

    What is our primary use case?

    Currently, my customer has 10 different types of databases for their various banking applications and they intend to deploy IBM Guardium Data Protection to secure their database activities. As soon as it is deployed, we're able to get some insights into what is going on with their databases, to help ensure the integrity of their data in the future.

    Two banks are also working on two opportunities with IBM Guardium right now. I believe this is a compliance requirement; nowadays, everyone has to buy database protection. In that case, technically, Oracle will get the added advantage here, because most of the banks are already using Oracle database.

    What is most valuable?

    IBM Guardium Data Protection has better integration options than most of the leading competitors on the market, and the price is always better. 

    What needs improvement?

    One thing I'm always thinking with regard to Guardium Data Protection is that, when compared to Oracle AVDF, Oracle's often got the upper hand when it comes to the standard features. So I believe that needs to be addressed by IBM. 

    Guardium Data Protection is far better in terms of external integration. But in terms of firewall features, like when you're blocking activities, it's as if Oracle AVDF simply has superior features. This is just from third-party observations, but the users of Oracle AVDF are saying that when it comes to the firewall and protection functionality, they're much more inclined to AVDF. Considering the competitive benefits that AVDF is providing compared to Data Protection, I can see that some improvement is required in terms of the firewall-related features.

    Another observation I have is that industry resources are not available to handle this product, and I believe that deployment should be much easier than what we have right now. I'm thinking along the lines of some kind of wizard that makes it easier for users to get started right away. For example, to make it so they can do the deployment easier with drag and drop, etc.

    It has to be more user-friendly so that anybody can deploy it, anybody can adopt it, and anybody can do the configuration. It has to be built in such a way that even if you are not a product expert, whether from IBM or otherwise, or that if you know only Word, then you can still configure it. So they have to offer that flexibility in the product.

    They can hide the complexity by bringing in more GUI elements so that people can more easily get on board. And also they can introduce the knowledge base side by side so that whenever they are using the product, they can quickly check what exactly needs to be configured. You have Redbooks, and Redbooks can help but maybe they can include something extra. While users are installing maybe IBM can put in some guidance, "Okay, if you do this then you configure this and that."

    At the same time, the market has lots of Oracle expertise here. But for IBM, there are no local resources available, and we are highly reliant on external resources. So, I would highly recommend that IBM initiates something like a certification campaign for the end user, as well as for the partner. As a partner, we are trying to do our level best, but I believe it would really benefit users for IBM to come up with some pre-certification campaigns like AWS and Azure do, especially in terms of how they promote their products through learning.

    What I believe is that, in order to establish the product in the market, IBM has to invest in developing resources. IBM need to strategize in such a way that it's not just selling. IBM has to develop the resources within the industry, so that there's more word of mouth; people are now talking about AVDF, because they only know about AVDF.

    For how long have I used the solution?

    I have been working with IBM Guardium Data Protection since last year. 

    What do I think about the stability of the solution?

    I can say that it's a stable product. 

    What do I think about the scalability of the solution?

    Scalability is no problem. 

    How are customer service and technical support?

    Support is where the problem is. Since IBM is not in this country, in terms of technical support and also skill sets in the market, there is not much help available to handle Guardium Data Protection. That's where I suggest that IBM should bring marketing people and do some campaigns, like certification campaigns, so that we can have some skilled experts who will develop resources within the industry to promote and support this product.

    How was the initial setup?

    Since it comes as an appliance, it's kind of plug and play. I can't be too precise, but it only takes around two hours to initialize the virtual appliance.

    What's my experience with pricing, setup cost, and licensing?

    For IBM Guardium, licensing is very simple and straightforward. There are no issues I can speak of.

    Regarding the pricing, Guardium's price is always better compared to competitors like Oracle. It's not expensive compared to what the leading competitors are providing and on top of that, the integration options with IBM are also better for the price you pay.

    What other advice do I have?

    I can definitely recommend IBM Guardium and we are going to continue using and promoting it in the future.

    I have been working with IBM for approximately 13 years and I've personally found that IBM products are very useful. However, the problem is that IBM's product stack isn't fully present in this country and there is a clear lack of industry resources, so customers remain unaware of their products and they are not adopting products even though this product is very good. Whenever we are talking about the idea of data protection we talk about IBM's solution, Guardium Data Protection.

    The main problem is that customers often throw questions like, "What about deployment? What about the support? Are we going to get good support from the local team?" They're not bothered about portal support, they talk about the internal market industry resources. That's where we come in. So even though I am recommending IBM, I know some customers will also like Oracle AVDF.

    I would rate IBM Guardium Data Protection an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Chief Information Security Officer at a financial services firm with 1,001-5,000 employees
    Real User
    Top 10
    Very stable with good access but requires better technical support
    Pros and Cons
    • "he solution offers trouble-free access."
    • "The technical support is very poor."

    What is our primary use case?

    We primarily use the solution for general access management. We use it for compliance and validation. If there's any change in the cable part, this solution will notify us.

    What is most valuable?

    The solution is very good at marking.

    The initial setup is quite easy.

    The solution offers trouble-free access.

    What needs improvement?

    The reporting on the solution is weak. It needs to be improved and enhanced. From a management point of view, it's really important to have reports. They should be offering easily extractable reports that we, as users, can benefit from.

    The technical support is very poor.

    Integrations are difficult to configure upon the initial setup.

    The solution needs to offer data encryption.

    For how long have I used the solution?

    We've been using the solution for the last two and a half years.

    What do I think about the stability of the solution?

    The solution is very stable. We don't seem to experience bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The product's scalability is fine, however, the requirements for scalability make it somewhat limited, as you will need to add hardware resources in order to expand it. Other than that, yes, the scalability is there, and you can use it, but you need to keep in mind that there is hardware that you have to have in place.

    How are customer service and technical support?

    We haven't been happy with the support. We're always facing issues with integration with one database and we don't get a detailed response. Their help just hasn't been adequate. Our team is now basically working with a local partner for support, however, it's an aspect of the product I'm very unhappy with.

    Which solution did I use previously and why did I switch?

    We didn't previously use a different solution.

    How was the initial setup?

    The initial setup is quite easy. It's not an issue and is very straightforward. That said, teamwork becomes an issue due to the fact that the troubleshooting part is a little bit difficult. We need to have some more insights from IBM to help us along. 

    If you are new to the product, you need to have a more qualified person to assist you with the process, and ultimately we have to engage with technical support. The response is not fast, however. The product is a critical part of our environment, so we need a rapid response from the site to sort out the issue, whatever it might be.

    We have two people currently managing the product.

    You only need one person to deploy the product.

    What about the implementation team?

    We had one person from the vendor come and help us deploy the solution.

    We definitely needed more assistance and have tried to get the help of technical support for some integration issues, however, the response hasn't been fast enough.

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure of the exact cost of the solution, however, I believe the features have separate costs. We have a data protection license and on top of that, we need to buy however many databases we need to monitor everything effectively.

    Which other solutions did I evaluate?

    In the current environment that I'm working in, I did not evaluate other products. However, in the past, I have had to utilize other products.  don't recall what it was exactly, though. The other solution was from McAfee.

    In terms of the ease of access and ease of deployment, IBM Guardium was much easier to deploy. However, in terms of maturity, then definitely that the other product that I used in the past was more mature than the IBM Guardium Products. 

    What other advice do I have?

    We're looking to upgrade the solution soon. I'm not sure which version we are currently using.

    I would recommend others considering the solution to make sure they get local partners who can basically deploy the product. They need to have someone with sound experience. I have found a partner who applies the product often just simply deploys it and they don't have a use case available. They don't have the right experience. You need to choose your partner carefully or be ready to work hard yourself to deploy the product in the best possible way. 

    I would rate the solution seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Learn what your peers think about IBM Guardium Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    563,780 professionals have used our research since 2012.
    CTO at a tech services company with 11-50 employees
    Real User
    Top 20
    Easy to use and has comprehensive monitoring options
    Pros and Cons
    • "The most valuable features have been how easy it is to deploy and use, as well as the comprehensive monitoring options. These are a few things that customers like most about this product."
    • "The analysis part of this product could be improved. It's a very comprehensive product, so the features it has complement customer requirements. But I would like to see more emphasis on analytics, and it would be great if they added machine learning. They already have analysis insights, but a comprehensive analytical feature that's already incorporated into the solution would be very helpful."

    What is our primary use case?

    The primary use case for most of our customers is for monitoring and compliance. It's mostly deployed on-premises and it's a database activity monitoring solution. 

    What is most valuable?

    The most valuable features have been how easy it is to deploy and use, as well as the comprehensive monitoring options. These are a few things that customers like most about this product. 

    What needs improvement?

    The analysis part of this product could be improved. It's a very comprehensive product, so the features it has complement customer requirements. But I would like to see more emphasis on analytics, and it would be great if they added machine learning. They already have analysis insights, but a comprehensive analytical feature that's already incorporated into the solution would be very helpful. 

    For how long have I used the solution?

    I have been working with IBM Guardium for the past 10 years. 

    What do I think about the stability of the solution?

    This solution is stable and reliable. 

    What do I think about the scalability of the solution?

    This solution is scalable. That's one of the missions of this product—it can scale. 

    How are customer service and support?

    I think technical support is generally helpful, but it depends on the situation and the complexity of the problem. Most of the time, we resolve customers' issues ourselves, but technical support is helpful whenever I do require their help. 

    How was the initial setup?

    Most of the time, the deployment process is straightforward. There is a specific process which isn't too complicated or difficult. The amount of maintenance that will be required depends on the deployment. When we set up the solution, we usually try to optimize it so that it requires little maintenance. 

    What about the implementation team?

    My company provides implementation services to customers. 

    What's my experience with pricing, setup cost, and licensing?

    Guardium is most suitable for large scale enterprises because the pricing model is better if you are implementing a large number of databases. It may be suited to medium enterprises, but to a lesser extent. It depends on customer requirements, but it's best suited to large companies because of affordability. 

    Which other solutions did I evaluate?

    I have experience with Oracle Audit Vault and Imperva SecureSphere Database Security, which are the two main competitors. If you compare Guardium with Audit Vault, the main differences are in the deployment model, how they work, and the focus of each product with regard to monitoring. Audit Vault has a different deployment method. Imperva is more similar to Guardium. 

    What other advice do I have?

    If you are looking to implement Guardium, you first need to understand your requirements. The objective of these database and security monitoring solutions is for compliance and auditing. You want a solution that will monitor everything, but the main objective is to monitor the right areas or the key parts of the area that should be monitored. This is the one thing customers should consider before choosing any database or similar solution. 

    We have good relationships with our customers, so whenever they're looking for a solution, we try to partner with them and align them with a product that will meet their needs. Usually when we go with this product, we go with SQL first, then go for integration deployment. Our recommendations are based on customer requirements. Even if it's a good product, it may not be a good fit for the customer. 

    I would rate this product an eight out of ten, just because there's always room for improvement. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Socio Director at RAMDIA
    Real User
    Top 20
    An easy-to-deploy solution with good price, compatibility, stability, and scalability
    Pros and Cons
    • "One of the most valuable features is the accelerator. It has a predefined report for PCI SOX compliance and other compliances."
    • "The most important requirements for us are integration with new database solutions and the ability to manage things like Jailbreak or something like that. Its reduction feature can also be improved. It has a functionality called reduction, which is like masking data, but it is just a replacement of characters. Sometimes the customer needs more than this. It would be good if it was more advanced or complete. We also have a problem with this solution because the IBM aggregator isn't working very well. IBM has created big data intelligence for Guardium, and occasionally, customers need three or four months of data, but they can't run it from the collectors. It can have a better dashboard and more pre-defined use cases for those customers who don't have any idea about data protection or don't have expert personnel in this area. For example, they can include five use cases for banks and five use cases for retail."

    What is our primary use case?

    One of my customers is a company that manages telecommunications in Mexico. It is a very important company, and they use Guardium for compliance purposes. They use it to comply with PCI, for example.

    We have on-premises and cloud deployments. We are currently deploying a customer's environment in Microsoft Azure with SQL Server.

    How has it helped my organization?

    One of our customers uses IBM Security Guardium to discover the production time and to know the transactions about their databases.

    What is most valuable?

    One of the most valuable features is the accelerator. It has a predefined report for PCI SOX compliance and other compliances.

    What needs improvement?

    The most important requirements for us are integration with new database solutions and the ability to manage things like Jailbreak or something like that.

    Its reduction feature can also be improved. It has a functionality called reduction, which is like masking data, but it is just a replacement of characters. Sometimes the customer needs more than this. It would be good if it was more advanced or complete.

    We also have a problem with this solution because the IBM aggregator isn't working very well. IBM has created big data intelligence for Guardium, and occasionally, customers need three or four months of data, but they can't run it from the collectors.

    It can have a better dashboard and more pre-defined use cases for those customers who don't have any idea about data protection or don't have expert personnel in this area. For example, they can include five use cases for banks and five use cases for retail.

    For how long have I used the solution?

    I have been using this solution for eight or nine years. I have been using Guardium before it was bought by IBM.

    What do I think about the stability of the solution?

    Its stability is very good. It is quite available all the time.

    What do I think about the scalability of the solution?

    Its scalability is perfect. In Mexico, we did most of the implementations for medium and large customers. Our company implemented this solution for banks and telecommunication companies.

    How are customer service and technical support?

    IBM's technical support is good, but it can be improved. They can improve the response time for the tickets and the availability for the resolution of the tickets.

    How was the initial setup?

    It is not complex now. Prior to version 11, in general, the console and the environment were not good. They were bad, but they are good in version 11. The deployment duration varies, and complete integration in Windows can take three weeks to two months.

    What's my experience with pricing, setup cost, and licensing?

    Its cost is good. With the new metric of licensing, such as PDO not being available now, customers are expecting a good price for the solution.

    Which other solutions did I evaluate?

    Oracle Vault, Guardium, and Imperva are the three main solutions that clients consider. Easy deployment and good compatibility with all the solutions that customers have gives Guardium an advantage over other solutions.

    What other advice do I have?

    We would recommend this solution to others. It is a good solution at a good price, and your data is invaluable.

    I would rate IBM Guardium Data Protection a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    DBA Dept. Manager at a computer software company with 501-1,000 employees
    Real User
    Top 10Leaderboard
    Flexible, stable, and easy to use
    Pros and Cons
    • "The product has proven to be flexible"
    • "The installation should be a bit easier."

    What is our primary use case?

    We will primarily use the solution for protecting our database. We're still implementing the product. It's not fully in place just yet.

    What is most valuable?

    The solution is easy to use.

    We've found the solution to be very stable.

    The product has proven to be flexible.

    The system, overall, is quite reliable.

    What needs improvement?

    The installation should be a bit easier. It's pretty hard to implement right now.

    The solution is very expensive. It's expected, as IBM is known to be pricey. It would be nice if they could make it cheaper.

    As we are still in the process of implementing the product, it's hard to discuss the features and what might be missing, or could be added. We need more time with the solution to see how it works or what's missing.

    For how long have I used the solution?

    We've only been using the solution for a short time by now. We're in the middle of implementing it. It's likely only been a couple of weeks.

    What do I think about the stability of the solution?

    We have found the stability to be quite good. It doesn't crash or freeze. There are no bugs or glitches. Its performance has been very good so far.

    What do I think about the scalability of the solution?

    The solution is very scalable. If a company needs to expand it, it can do so easily.

    Only the administrators really deal with the solution at this time. There are four of us.

    We did pay for it, therefore we do plan to continue to use it for the foreseeable future.

    How are customer service and technical support?

    Our support is through a third-party service, and not directly through IBM itself.

    It's been very good so far. They are helpful and responsive.

    Which solution did I use previously and why did I switch?

    We did not previously use another solution before choosing this IBM product.

    How was the initial setup?

    The installation is not straightforward at all. In fact, it is very, very complicated. We found the process to be quite difficult to handle. The hardest part is the tuning of the system, to make it work right.

    What's my experience with pricing, setup cost, and licensing?

    The product is expensive, which is what you tend to expect from IBM products. It's not cheap.

    What other advice do I have?

    We may be using version 11 of the product at this time.

    We're still in the process of implementing the solution. It's still quite new to us.

    Right now, I would rate the solution at a nine out of ten, however, I do need more time to really get to know it to evaluate it properly. I likely need another good six months or so with the solution before I can really rate it effectively.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Information Security Consultant at a tech services company with 51-200 employees
    Reseller
    Good reporting and supports data-level access control
    Pros and Cons
    • "The most valuable features are the reporting and data-level access control."
    • "The price of this solution is quite high for smaller organizations, so they should release a version that is affordable for small and medium-sized businesses."

    What is our primary use case?

    We are a solution provider and IBM Guardium is one of the database products that we implement for our clients. Our customers for Guardium are mostly banks and they use it for PCI compliance.

    What is most valuable?

    The most valuable features are the reporting and data-level access control.

    The interface is easy to use and the learning curve is not very steep.

    What needs improvement?

    The price of this solution is quite high for smaller organizations, so they should release a version that is affordable for small and medium-sized businesses.

    For how long have I used the solution?

    I have been working with IBM Guardium for about a year and a half.

    What do I think about the stability of the solution?

    The stability depends, in part, on how much the client can give the appliance in terms of resources. Overall, I think that it's a really stable appliance, as long as you keep it up to date with all of the patches and updates.

    What do I think about the scalability of the solution?

    I have done at least one really large-scale deployments and my impression is that it scales really well. 

    How are customer service and technical support?

    I have not personally interacted with IBM's technical support. Normally, my seniors in the company would do that.

    How was the initial setup?

    The initial setup is straightforward. It took about a month for me to get started on it. I used the resources from the security learning academy to begin.

    The length of time required for deployment depends on the scale and the internal processes. The largest that I have done took more than a year to complete, although these clients have lots of stuff happening in their environment that had to be taken care of. At times, things like this put us off of our schedule.

    What about the implementation team?

    We implement and deploy this solution for our clients. People from the client's side are also required. We have the Guardium Administrator, who is usually the project lead. The client will have database administrators, network administrators, IT staff to set up the appliance, and somebody from information security.

    What other advice do I have?

    My advice to anybody who is implementing this solution is to start small, with a test environment, and then scale it up. This way, if there is a fault at the beginning then it won't be multiplied by the time you have a larger deployment and are fully integrated. In this way, you will see if it meets the requirements.

    Overall, this is a wonderful product.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    DBA at a pharma/biotech company with 10,001+ employees
    Real User
    Top 5Leaderboard
    Given our use of multiple database technologies, data centralization is a very valuable feature
    Pros and Cons
    • "Has a great Big Data Intelligence feature."
    • "Could be more user friendly; deployment is a little complex."

    What is our primary use case?

    Our primary use case of this product is for privileged database activity monitoring. We are customers of IBM and I'm the DBA.

    What is most valuable?

    We use the GBDI feature which is very helpful for our needs. The centralization of data is probably the most valuable feature because we span multiple database technologies. 

    What needs improvement?

    In general, I find the solution a little complicated to use. Another problem is that we have  encrypted traffic on Oracle and it requires a database outage. That's creates problems because you're monitoring critical systems and they don't like outages.

    What do I think about the stability of the solution?

    The solution has been pretty stable for us. 

    What do I think about the scalability of the solution?

    Our environment is pretty small for scalability purposes, so scalability is not relevant. In terms of the collectors agency, you can always add them. From that perspective, it's scalable, but it introduces more complexity because the more collectors you have, the more management is required. We don't allow people to connect and use self-service. We produce reports for the application teams from the tool ourselves, which is why we only have around 15 users involved in deployment, maintenance and reporting.

    How are customer service and technical support?

    The professional services we initially received were really good. Technical support has been okay; it's not outstanding, but it hasn't been too bad either.

    How was the initial setup?

    The initial setup is quite complex so we used IBM professional services for implementation. We're still in the process of deploying, it's taking a while. That doesn't reflect on the solution; we're very lean with staff and I think that's probably the issue.

    What other advice do I have?

    If I were choosing a solution now, I would probably look at Imperva and Insights, and go the agentless route, rather than deal with collectors. They still have them with the new system, but they're a little lighter weight. From a manageability perspective, from a scalability perspective, in terms of supporting model databases, they seem to be more viable solutions moving forward.

    I rate this solution an eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    VP - Enterprise Security & Cloud Business at a tech vendor with 1,001-5,000 employees
    Real User
    Textured and reliable with secure data privacy provisions
    Pros and Cons
    • "Ease of deployment is a valuable feature."
    • "Flexibility could be improved."

    What is our primary use case?

    We deal with a range of customers and lately the issue of data privacy and user identity has become very important and many companies are now seriously evaluating tools like Guardium. Companies want to know who is accessing database applications and what they are doing. This product is geared towards medium and large size enterprise companies. We're partners of IBM and I'm a company Vice President. 

    What is most valuable?

    The ease of deployment is a key feature of this solution. 

    What needs improvement?

    With these solutions, flexibility is always an issue and that applies to Oracle and other similar products. Integreon, which is much smaller in size, is likely to be more flexible than IBM. 

    There is a big concern here in India about deploying on cloud so the one thing I would like to see in the next release is a fast option from IBM that is hosted from their India cloud data center.

    For how long have I used the solution?

    I've been using this solution for a few months. 

    What do I think about the stability of the solution?

    I think this is a stable solution. 

    What do I think about the scalability of the solution?

    It's easy to scale this solution. 

    How are customer service and technical support?

    Technical support is good. 

    How was the initial setup?

    The initial setup is a little complex and requires some effort. It generally involves some customization and configuring and will require good online support. If you have a fair idea of the customer environment I don't think it takes a long time. There is very little, if any, maintenance required if the solution has been configured properly.

    What other advice do I have?

    This is one of the core applications for customers and is not something like an endpoint security or perimeter security. It's a specialized use case. This is a textured product and the brand equity of IBM means it's reliable. I have long-term relationships with my clients and wouldn't like to deploy something that gives me problems. This is a good product. 

    I would rate this solution an eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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