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IBM Cloud Identity Service OverviewUNIXBusinessApplication

IBM Cloud Identity Service is #12 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give IBM Cloud Identity Service an average rating of 8 out of 10. IBM Cloud Identity Service is most commonly compared to Azure Active Directory: IBM Cloud Identity Service vs Azure Active Directory. The top industry researching this solution are professionals from a computer software company, accounting for 35% of all views.
What is IBM Cloud Identity Service?

Whether your applications are custom, your business processes complex, or you're looking for world-class professional services and project management to coordinate each step of your project, IBM Cloud Identity Service is uniquely suited to serve organizations with out-of-the box challenges.

IBM Cloud Identity Service can be designed to help with the full lifecycle of implementation and operations, including discovery, planning, project management, integration engineering and more – expertly delivered by IBM's global staff of identity professionals.

Buyer's Guide

Download the Identity and Access Management as a Service (IDaaS) (IAMaaS) Buyer's Guide including reviews and more. Updated: January 2022

IBM Cloud Identity Service Customers

Baxter Healthcare, 

IBM Cloud Identity Service Video

IBM Cloud Identity Service Pricing Advice

What users are saying about IBM Cloud Identity Service pricing:
"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."

IBM Cloud Identity Service Reviews

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Chief Technology Officer at a computer software company with 51-200 employees
Real User
Top 5Leaderboard
Excellent support, beneficial integration, and low maintenance
Pros and Cons
  • "One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
  • "IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."

What is our primary use case?

If I remember correctly, it's been a bit of time, the IBM Cloud Identity Service is used for authentication identity on other cloud solutions and IBM Cloud Identity Connect is on-premise, it's more of a hybrid type environment. These two solutions can work together, a bridge between them does exist.

What is most valuable?

One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available.

What needs improvement?

IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical.

For how long have I used the solution?

I have been using IBM Cloud Identity Service for approximately two and a half years.

What do I think about the stability of the solution?

IBM Cloud Identity Service is highly stable.

What do I think about the scalability of the solution?

I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users.

IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.

How are customer service and support?

The IBM support is very good. My experience is very positive. When comparing IBM's support to other big vendors, IBM is good.

How was the initial setup?

The difficulty level of the implementation depends on the use cases that you have and your organization's security hierarchy and needs. Some of the factors of complexity can be the size of the organization, the number of employees, and the levels in your security hierarchy you have. All of these factors can increase the complexity.

What about the implementation team?

The solution is low maintenance. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is.

What other advice do I have?

My advice to others is to ensure that you have an inventory of the applications that you want to authenticate and that you're looking for the solution that has the most coverage out of the box.

I rate IBM Cloud Identity Service an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Baba Sally
Head of Advisory at a tech company with 501-1,000 employees
Real User
Top 20
All of its features are valuable but the support needs improvement

What is most valuable?

It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process.

What needs improvement?

The support needs improvement. 

For how long have I used the solution?

I have been using IBM Cloud Identity Service for the last five years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable.  We have 5,000 users using this solution.

How are customer service and technical support?

Their technical support needs to have better responses. 

How was the initial setup?

The initial setup is complex, it's not straightforward. It takes months because it's not straightforward. There is a lot of customization…

What is most valuable?

It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process.

What needs improvement?

The support needs improvement. 

For how long have I used the solution?

I have been using IBM Cloud Identity Service for the last five years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. 

We have 5,000 users using this solution.

How are customer service and technical support?

Their technical support needs to have better responses. 

How was the initial setup?

The initial setup is complex, it's not straightforward. It takes months because it's not straightforward. There is a lot of customization that is required. It is hard to match the processor, so it took some time.

What other advice do I have?

The support for the subsystems in which we could connect the integration so that we will fast track could us improvement. 

I would rate it a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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