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IBM Blueworks Live OverviewUNIXBusinessApplication

IBM Blueworks Live is #16 ranked solution in Business Process Design tools. PeerSpot users give IBM Blueworks Live an average rating of 10 out of 10. IBM Blueworks Live is most commonly compared to Visio: IBM Blueworks Live vs Visio. The top industry researching this solution are professionals from a computer software company, accounting for 25% of all views.
What is IBM Blueworks Live?
IBM Blueworks Live is a cloud-based business process modeling tool that helps discover, map and document processes and accessible anywhere through a browser and that generates industry-standard BPMN 2.0 layouts, documentation and output. Tutorial videos guide you through creating and editing a simple process model, allowing you to learn and perform business process modeling in minutes.

IBM Blueworks Live was previously known as IBM Lombardi Blueprint.

Buyer's Guide

Download the Business Process Design Buyer's Guide including reviews and more. Updated: January 2022

IBM Blueworks Live Customers
Cloudsoft Corp. Ltd., Bayer, S¾SS, Essex County Council
IBM Blueworks Live Video

IBM Blueworks Live Pricing Advice

What users are saying about IBM Blueworks Live pricing:
"Making it less expensive would be good."

IBM Blueworks Live Reviews

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Director of Professional Services at a aerospace/defense firm with 51-200 employees
Real User
Great standardization across our organization to do all our process mapping on one platform
Pros and Cons
  • "This solution is good at utilizing standards rules for connectivity."
  • "Spaces are not well organized; space controls are lacking."

What is our primary use case?

Our primary use case of this solution is for business process mapping for clients that come on board with us. We use it for engineering work, mapping their processes, evaluating their concerns with a process mapping exercise, and then providing recommendations for the engineering. I'm the director of professional services and we are customers of IBM Blueworks. 

How has it helped my organization?

Blueworks has provided us with a steady set of templates to utilize for mapping. We were previously using different platforms for some of the geos, but Blueworks has given us a consistent standardization across the organization to do all our process mapping on one platform.

What is most valuable?

I like the way this solution utilizes standards rules for connectivity. We develop a map which can't be done arbitrarily, it requires following a series of rules for adding decision boxes or connecting activities with one another, that kind of thing. I love the control factor.

What needs improvement?

I think the spaces could be improved, it's not well organized so it's really convoluted. Instead of having spaces represented by any sub-sections of a process, the space controls are lacking. If there were better user controls for user grouping, it would be simpler to develop groups and reduce visibility across the entire organization. Currently, people have access to processes they may not need for editing, but they'd like to view them, and those controls could be expanded. It's really about improving user management and space controls. It's really hard to litigate and control who has access to what.

For additional features, I'd like to see better tools for creating documentation associated with the processes, so that if you're looking for specific information regarding a process of the space, you could do a search and find it without having to go through a process. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

I've been pleased with the stability. 

What do I think about the scalability of the solution?

Scalability is good. It's gotten more complex recently, but adding users is very easy to do. It's not a problem once you get to the tech support people. We have seven users and they're business and technical analysts or project coordinators. 

How was the initial setup?

The initial setup was pretty straightforward, it took less than two hours. The solution was implemented in-house. 

What other advice do I have?

Mostly because of the usability, user management and space controls, I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ThongHuynh
Senior Technical Analyst at a manufacturing company with 10,001+ employees
Real User
Top 20
Good for collaboration, supports the BPM language, and very stable
Pros and Cons
  • "Collaboration is most valuable. You can collaborate online with many people. People can comment, and you can comment back. It is just like a social network, and that, for me, is very good."
  • "There should be an option to import from and export to Microsoft Visio. Being able to move files back and forth between Blueworks Live and Visio would be good."

What is most valuable?

Collaboration is most valuable. You can collaborate online with many people. People can comment, and you can comment back. It is just like a social network, and that, for me, is very good.

It is easy to make diagrams in this solution. It is running pretty well for me.

What needs improvement?

Anything to support printing out a big diagram would be good. Most often, we like to print the models out on a large piece of paper. It might already be able to do that, and there is probably a button to make a PDF version for an A0 paper size.

There should be an option to import from and export to Microsoft Visio. Being able to move files back and forth between Blueworks Live and Visio would be good.

They can make it less expensive.

For how long have I used the solution?

I have been using this solution for two or three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We don't have a lot of people using it. It is just for the analyst team. So, we never had to think about scalability.

How are customer service and technical support?

IBM's support is good in Australia. They provide a response to us fairly quickly and within a day or so.

How was the initial setup?

There is no installation. It is an online solution, so all we need to do is log in. 

What's my experience with pricing, setup cost, and licensing?

Making it less expensive would be good.

Which other solutions did I evaluate?

We evaluated ARIS and Visio (from Microsoft). We chose this product because it supports the BPM language, and that's what we want to adopt into our business.

What other advice do I have?

I would recommend this solution. It is pretty good. I am pretty happy with it.

I would rate IBM Blueworks Live a nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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