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Hyland OnBase OverviewUNIXBusinessApplication

What is Hyland OnBase?
OnBase enterprise content management software combines integrated document management, business process management and records management in a single application. Whether deployed as a hosted or premises-based solution, OnBase allows organizations to automate business processes and reduce the time and cost of performing important business functions through the management and control of content.

Hyland OnBase was previously known as OnBase.

Buyer's Guide

Download the Business Process Management (BPM) Buyer's Guide including reviews and more. Updated: January 2022

Hyland OnBase Customers
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Hyland OnBase Video

Hyland OnBase Pricing Advice

What users are saying about Hyland OnBase pricing:
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

Hyland OnBase Reviews

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Technical Manager at a tech services company with 51-200 employees
Reseller
Top 20
A remarkable all-in-one platform with amazing stability and scalability and good technical support
Pros and Cons
  • "OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
  • "For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

What is our primary use case?

It is used for basic documents. It is like a document manager.

I am working with Foundation on EP3. We have clients with on-premises deployments, and we have clients with cloud deployments.

What is most valuable?

OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities.

It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.

What needs improvement?

For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interfaceI have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect.

It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards.

They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

For how long have I used the solution?

I have been using this solution for more than 12 years.

What do I think about the stability of the solution?

It is a really stable platform. It is amazing.

What do I think about the scalability of the solution?

Its scalability is good. You can grow horizontally and vertically. It is built for growth. If you want to grow to add new products in the same solution, you can do it. If you want to increase the number of users, you can easily do that. You may have to add some servers.

Our customers usually are large businesses with large projects. Most of our clients have been working with OnBase for the last ten years. They are growing year by year.

How are customer service and technical support?

Their technical support is quite good. We get support 24 hours and 365 days a year. It never stops. They are working even during the United States holidays. They have support even on those days.

How was the initial setup?

It depends on the complexity of the project. We have a lot of clients who had simple projects, and they have been growing and expanding. We also had clients who had a complex project as the first project. In my opinion, it is better to start small and then grow. OnBase allows you to do that. 

Its deployment might take from two weeks to a month. It depends on the complexity of the project.

What's my experience with pricing, setup cost, and licensing?

They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

Which other solutions did I evaluate?

We normally compete with Oracle and IBM. These are the main competitors. OpenText is also a competitor but not the main one.

The main difference from other solutions is that OnBase is one and only one platform. You don't have to integrate other things. You have one solution for everything. When you install and begin to use OnBase, you use other functionalities like switching the licenses. You don't have to reinstall or install new software to add functionality, which is an attractive thing for the customers.

What other advice do I have?

The best way to get the best out of this solution is by starting small. Start with a single solution, and then increase the complexity. OnBase allows you to start this way, and it is a cheaper, quicker, and the best way to get a good solution at the end.

I would rate Hyland OnBase an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Business Consultant at a computer software company
Reseller
A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

What is our primary use case?

We use Hyland OnBase for knowledge management.

What is most valuable?

A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

What needs improvement?

The look and feel could be better!!!

For how long have I used the solution?

I have been using Hyland OnBase for one year.

What do I think about the stability of the solution?

Its a strong and very stable solution

What do I think about the scalability of the solution?

Absolutely scalable, you can start with a small process and grow whatever you want.

How are customer service and technical support?

Technical support is excellent.

How was the initial setup?

The initial setup is fast and easy

What about the

What is our primary use case?

We use Hyland OnBase for knowledge management.

What is most valuable?

A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

What needs improvement?

The look and feel could be better!!!

For how long have I used the solution?

I have been using Hyland OnBase for one year.

What do I think about the stability of the solution?

Its a strong and very stable solution

What do I think about the scalability of the solution?

Absolutely scalable, you can start with a small process and grow whatever you want.

How are customer service and technical support?

Technical support is excellent.

How was the initial setup?

The initial setup is fast and easy

What about the implementation team?

In house team

What other advice do I have?

I will always recommend this solution to new users.

On a scale from one to ten, I would give Hyland OnBase a nine.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: We are resellers, implementers and customers.
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Buyer's Guide
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