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HelpSystems Intermapper OverviewUNIXBusinessApplication

HelpSystems Intermapper is #38 ranked solution in best Network Monitoring Tools. IT Central Station users give HelpSystems Intermapper an average rating of 8 out of 10. HelpSystems Intermapper is most commonly compared to Zabbix: HelpSystems Intermapper vs Zabbix. The top industry researching this solution is Computer Software Company, accounting for 27% of all views.
What is HelpSystems Intermapper?

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting https://www.helpsystems.com/cta/start-your-free-intermapper-trial. You can also get started with our free 10-device version: https://www.helpsystems.com/ct...

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: October 2021

HelpSystems Intermapper Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

HelpSystems Intermapper Video

Archived HelpSystems Intermapper Reviews (more than two years old)

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KK
Chief Infrastructure Architect at a non-tech company with 201-500 employees
Real User
Graphical interface relates Layer 1 to Layer 3, virtually instantly, for our support staff

Pros and Cons

  • "It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."
  • "The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."
  • "I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

What is our primary use case?

It's our default, go-to product for up/down monitoring in real-time. We have seven individual servers that we're running Intermapper for, and we monitor about 30,000 devices right now.

How has it helped my organization?

It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, for the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff. We service over 111 local school districts.

What is most valuable?

The most valuable features are its

  • log history
  • real-time monitoring capabilities
  • accuracy -  the number of false positives is very low
  • mapping features.

What needs improvement?

I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic. I'm looking to enhance the product with other products that it will work with it but give me extra features, such as the ability to balance ports.

I love the information I get off Intermapper, but I need to do more. Once I get the information, I need to function with it. If I could take it to the next level in a single pane of glass would be great, but right now, I bounce between six different products to get the job done. That's why I would love to see a single pane of glass; if I could find something that could reference the Intermapper databases that are already built. I don't want to replace Intermapper, I want to enhance it with other products.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is absolutely fantastic.

What do I think about the scalability of the solution?

Regarding scalability, it does well. If you're trying to do flows, it's limited because of the hardware requirements in the background, but if you're using it for up/down-type monitoring, it scales up very well.

How is customer service and technical support?

I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little rocky. But that was probably three years ago.

How was the initial setup?

The setup was very straightforward but we've been running Intermapper for 10 years.

Which other solutions did I evaluate?

We're looking at SolarWinds and the new version of Intermapper - we're grandfathered in for it, so I'm not worried about that. We want to definitely deploy that. The cost of SolarWinds is too high. Extreme has an educational program that is priced right. It's about $5,000 for 35, 000 nodes.

What other advice do I have?

Put Intermapper in as your base to start from, hands-down.

My most important criterion when selecting a vendor is product reliability. It actually has to run. A lot of products make promises and the stuff just doesn't work.

I would rate Intermapper a nine out of 10. Actually, it's a 10 because it does what it says it will do. In and of itself it's a 10. But I would like to see additional features put into it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user755148
Network Administrator with 501-1,000 employees
Vendor
Systems administrators can quickly determine if server alerts are related to a site outage

What is most valuable?

The graphical alerting with the ability to obtain a quick overview of a monitored device is my favorite feature. Information (gathered via Simple Network Management Protocol - SNMP), such as recent outages, basic information about the device (OS, serial number, etc.), its IP address, and any recent packet loss is a few simple clicks away. When a monitored device starts alerting, I can quickly get a feel for what is going on and obtain its IP address or fully qualified domain name (FQDN) quickly if I need it to investigate further via CLI.

It is also nice that it is relatively simple to add monitored objects, or whatever graphics we chose.

How has it helped my organization?

We have one of the remote access clients displayed on a big quad monitor in our NOC. Everybody in the NOC can immediately see if something major is going on. Systems administrators can quickly determine if server alerts are related to a site outage.

What needs improvement?

I have seen instances where Intermapper does not seem to recover from network changes. For example, if a switch is replaced, a connecting switch may generate a slew of black lines on the GUI for all the VLANs between the two switches. 

We have an older version of Intermapper. We might have an older version of Intermapper, and I do not know if network discovery is better in the newer versions.

For how long have I used the solution?

I have been using this solution for at least three years.

On my desktop, I have Intermapper RemoteAccess 5.8.1 (Build 1786) for monitoring.

We also have a big quad monitor in our NOC that is using Intermapper RemoteAccess 5.6.2 (Build 02). The actual application is Intermapper 5.9.3 for Windows, which is running on a Windows 2008 R2 server.

What do I think about the stability of the solution?

No, Intermapper seems rock solid. The application runs 24/7 in our NOC. I cannot remember an instance of it ever failing.

What do I think about the scalability of the solution?

We have not encountered any issues with scalability, and we are a global organization. To be fair though, the overall number of monitored devices is shrinking. On the plus side, the Intermapper RemoteAccess client has zero issues connecting to multiple servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.