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HelpSystems Intermapper Room for Improvement

SVP of Networking and Operations at Skywire Networks

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. 

I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Head IT Engineering and Infrastructure at a tech services company with 5,001-10,000 employees

There are a lot of expectations if you compare this product with other solutions like  SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller solutions designed for a specific purpose. I think this tool is fit for purpose and we're able to achieve what we want so we don't have any specific requirements from this tool.

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