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HelpSystems AutoMate Valuable Features

Product Manager - RPA at a security firm with 11-50 employees

I can say it's a very good product. It has very good results and it is well suited for my requirements. Everything more or less I've been able to create, in line with what the client requires. If the clients have been stuck within everything I've been able to give them a solution on how to automate what is required. 

The solution is really pushing into cybersecurity and working to improve this aspect of the product.

They always check quarterly with the customer to find out what the customer wants to be enhanced in AutoMate. They make sure they try to put that into their roadmap. They are not complacent like some of the other RPA products which already are in the market. They're working on building out more automation so there are fewer bottlenecks in the future.

Technical support is very, very good.

We often get a sneak peek into what they will be releasing. We get to know about it first.

The solution scales extremely easily.

The stability of the solution is very good.

The implementation process is quick and easy.

The solution is continuously adding more integrations to help with workflows and bot and task creation.

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RPA Architect & RPA Product Owner at Francisco Sosa

The licensing of the product is very good. You only need to license it once and then you have it forever. You don't need to keep paying for it like you would if you went with Blue Prism or a solution like that. It makes the product quite affordable.

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Business Analyst at a tech services company with 51-200 employees

I actually quite liked the no-coding functionality. You don't have to be too technical or be a coding expert to utilize the solution. 

The platform was fairly user-friendly in terms of designing the bot. I was able to make it do what I needed it to do.

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Learn what your peers think about HelpSystems AutoMate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,327 professionals have used our research since 2012.
Principal at Adaptive Growth, Inc

The most valuable feature is the drag-and-drop interface, which is very Windows-like.

Technical support and marketing support is terrific.

The documentation is online and it's very good.

The integration is excellent. For example, it will integrate with SAP very easily. It's  API 

(application programming interface) is easy to use when and where where required.

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Chief Administrative Officer at rpa total centroamerica

The solution integrates well with Microsoft Azure. We get AI, artificial intelligence, resources from the solution and it's working very well for us. 

The pricing is excellent. I would give them perfect marks in that regard.

The deployment is not too complicated. It's pretty easy.

The forms are very good.

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Clinical business analyst senior at a healthcare company with 5,001-10,000 employees

The file interaction features are the most valuable aspect for us. We use them a lot and data interaction is our main use case.

Technical support is responsive.

The initial setup is straightforward.

The stability is very good.

We have found the pricing to be very reasonable.

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Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy with 51-200 employees

The most valuable features for my client are timing and scheduling. They are not using it to its full potential, so this is what is most important for them.

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Chief Technology Officer at a computer software company with 51-200 employees

The most valuable feature is the ease of use. The interface is simple, user-friendly, and very intuitive. We have a software development group and we expected to have to do some programming, but we didn't have to. Everything was already built-in, within the system.

This solution is very efficient. It took us only four hours to develop our bot that automates the process, and two people were involved in the development.

It would be nice to have an EBI connector for AutoMate.

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Automation Architect at Credibanco

This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.  

The initial setup is easy. The deployment doesn't take too long.

Technical support is helpful. We use them a lot and they are quite responsive. 

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Learn what your peers think about HelpSystems AutoMate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,327 professionals have used our research since 2012.