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Goliath Performance Monitor OverviewUNIXBusinessApplication

Goliath Performance Monitor is the #40 ranked solution in our list of Infrastructure Monitoring tools. It is most often compared to ControlUp Real-time: Goliath Performance Monitor vs ControlUp Real-time

What is Goliath Performance Monitor?
Goliath Performance Monitor offers proactive, end-to-end IT performance monitoring for Citrix & VMware to ensure a positive end user experience. Goliath Performance Monitor provides complete support for monitoring virtual server, virtual desktop and hybrid cloud environments, and provides specialized modules for certain EMR/EHR applications and NVIDIA GRID vGPU. Goliath Performance Monitor has been architected from the ground up to help IT administrators anticipate end user experience issues, troubleshoot the root cause, and deploy remediation actions quickly before end users complain.
Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: October 2021

Goliath Performance Monitor Customers
Walmart, Facebook, Xerox, UHS, ADP, Wyndham Worldwide
Goliath Performance Monitor Video

Pricing Advice

What users are saying about Goliath Performance Monitor pricing:
  • "The price seems reasonable."

Goliath Performance Monitor Reviews

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YH
IT Systems and Infrastructure Manager at a tech services company with 201-500 employees
Real User
Top 5
Good diversity in the dashboard; performance and consistency are lacking

Pros and Cons

  • "Offers a diversity of features."
  • "Issues with generating reports; consistency is not there."

What is our primary use case?

We currently use the functional monitoring tool of this solution but it doesn't fit our needs and we're searching for an alternative. I'm an IT systems and infrastructure manager and we are customers of Goliath.

What is most valuable?

I like that the solution offers a diversity of things. It can give you resource monitoring, it can be integrated to detect an application crash, to capture syslog, things like that. I like the diversity of the dashboard.

What needs improvement?

The global performance is not up to our requirements. The system is not stable and you face unusual issues. Suddenly the agents are offline, and sometimes you cannot generate reports. Performance and consistency are not there. This is the main negative point that we're facing. Also, we've found the processing speed very slow. 

I'd like to see more diversity than the monitoring role, and to have network monitoring. Let's say the product is 100%; network monitoring is only 10%, 50% for the IT system monitoring, and 40% for Citrix XenApp. They still need to have more diversity or to dig more in the network monitoring and infrastructure monitoring.

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

The solution could be more stable. 

What do I think about the scalability of the solution?

The solution is scalable but it's not designed for big companies or organizations, rather for medium and small companies. User numbers depend on project size. If you have one or two engineers, that's enough support.

How are customer service and technical support?

The technical support is good but slow. The ticketing system has been very basic, and they're based in the USA so they don't cover all the working hours worldwide.

Which solution did I use previously and why did I switch?

We previously used Ipswitch and we tested SolarWinds. Neither suit our needs. Ipswitch is a purely oriented network, while Goliath gives you basic network monitoring, very basic. It only captures syslogs, and that's a negative. We need an affordable solution that fits small and mid-size banks, something that can combine both infrastructure, IT monitoring and network devices. We'd like it to be integrated to monitor applications, processes, services, traps, syslog, SNMP, etc.

How was the initial setup?

The initial setup is straightforward. The time it takes to deploy depends on the configuration. If it's the basic configuration, it can be deployed in 20 or 30 minutes. The configuration takes time to create the roles, mapping, etc. If you are using a hosted DB, not the embedded DB, then it will take more time. We rely heavily on the predefined template with some fine tuning for integrating and monitoring specific applications.

What's my experience with pricing, setup cost, and licensing?

Licensing is not a fixed cost. It depends on what you're monitoring. To monitor Linux is one fee, for physical or hypervisor, it's a core. To monitor an Apple device, it depends on the system you're monitoring.

What other advice do I have?

I would recommend this solution but it's important to test it first and to see if it fits your needs. At the beginning it fit our needs perfectly. But with the new version and the issues with performance and instability, I have my doubts. That's why I'm searching for something better. 

The solution is reasonably priced so we're looking for something similar that provides better performance or more stability. With Goliath IT Monitors, the processing speed is very slow. When you upgrade from one version to another, you find that you end up reinstalling everything because of the instability. We deploy it a lot but it's a fragile product and we don't have the confidence of it being a robust and stable product. Our aim is to have a similar application that is more stable.

I would rate this solution a six out of 10.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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EW
Senior Systems Engineer at a energy/utilities company with 201-500 employees
Real User
Top 20
Monitors well with Citrix, stable, and the support is very responsive

Pros and Cons

  • "I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
  • "I would love to be able to tell what ISP the user is coming from."

What is our primary use case?

We use it specifically for Citrix monitoring.

What is most valuable?

I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring.

I would definitely give them high praise for what they do, and for being a special niche product.

What needs improvement?

I would love to be able to tell what ISP the user is coming from. For example, if there are multiple users having an issue then I can see that it is all from the same ISP, and I can address that.

For how long have I used the solution?

I have been using Goliath Performance Monitor for six months.

We are using the latest version.

What do I think about the stability of the solution?

We have no issues with the stability of the Goliath Performance Monitor. 

In the six months that we have been using this solution, we have not experienced any bugs or glitches. 

I know that they have come out with bug fixes, or patches that seem to be working.

What do I think about the scalability of the solution?

It looks like it is easy to scale, but I don't know how far it can go out. We are only a 300, or 400 person company. We are not terribly large. 

It looks like it should be able to scale up until 10,000 at least.

There are two users in the company who use this solution, I use it, and the helpdesk.

How are customer service and technical support?

Technical support is good. Most of the time, I get an email back within an hour.

They also usually have articles on the issues that I am experiencing.

Which solution did I use previously and why did I switch?

We used Citrix's Netscaler to do some of the monitoring. It only tracks in one-hour increments. Otherwise, you have to pay a lot more for it. We decided to go with Goliath Performance Monitor, as it was cheaper overall. 

How was the initial setup?

The setup is a bit complex. I would rate it a four or a five, but they definitely help you get through it. You are trying to figure it out on your own, they have very good processes for onboarding, training, and making sure that the customer is all set up.

What's my experience with pricing, setup cost, and licensing?

The price seems reasonable.

They were definitely worked with me on the price and being able to switch between systems.

What other advice do I have?

It's pretty much a standalone product from what I can tell. I haven't had the opportunity to integrate it with any other solutions. 

This solution is definitely worth the money.

I definitely suggest going through the training and getting the help desk training to help support your business processes.

I would rate Goliath Performance Monitor a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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