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Javed Hashmi
Chief Technology Officer at Future Point Technologies
Real User
Top 5
Provides good security with easy to use link balancing features; could have better integrations
Pros and Cons
  • "Has a very simple OS and a good price point."
  • "Lacks flexibility for different scenario configurations."

What is our primary use case?

We are system integrators and we deploy firewalls for our customers. I'm the CTO and we are partners with Fortinet. 

What is most valuable?

Fortinet is a feature-rich firewall. The ease of use is one of the primary advantages of this product. It has a very simple OS and things are pretty easy to do. Fortinet has a good price point which is one of the reasons it's so popular. It's also a good security product. With Fortinet, the link balancing features are easier to use compared to other firewalls. 

What needs improvement?

We have had some performance issues, but that seems to be improving. I'd like to see better integrations and more flexibility for different scenario configurations. In comparison to Cisco, the CLI is quite difficult to use. Finally, I believe that the reporting could be enhanced to provide better visibility into the traffic. 

As an additional feature, Fortinet could have XDR embedded into it which would mean more visibility from the reporting side because right now we have to separately install FortiManager and FortiAnalyzer for driver analysis.

For how long have I used the solution?

We've been using this solution for over five years. 

What do I think about the stability of the solution?

Fortinet is a pretty stable product. 

What do I think about the scalability of the solution?

Fortinet still has to prove themselves when it comes to higher throughput cases, because there are many places where other brands are placed with higher throughput than Fortinet. When we enable all the features, sometimes the performance migration is more significant compared to Fortinet's claims of what it should be, so that needs to be better matched. 

How are customer service and technical support?

I think Fortinet needs to improve their support. They are not one of the gold star rating support companies. There are a few big vendors like Cisco, EMC, VMware with gold star support rating. The support is sometimes not up to the mark. 

How was the initial setup?

The initial setup is quite straightforward. 

Which other solutions did I evaluate?

We generally deploy Fortinet, Cisco and occasionally Palo Alto which is an expensive firewall so less companies use it. We deploy Cisco and Fortinet frequently. When it comes to performance and price, Palo Alto is at the top on both counts. 

What other advice do I have?

I rate the solution seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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President at a manufacturing company with self employed
Reseller
Site-to-site VPN is useful
Pros and Cons
  • "I personally think the site-to-site VPN is the most useful feature. A lot of firewalls have that, but to me, that's one of the features that's essential."
  • "FortiOS doesn't work well with all browsers. I think they need to do a better job of making it compatible with the various browsers that are out there."

What is our primary use case?

We typically use the Fortinet hardware firewall, and the FortiOS runs inside of that. We're usually working in a small or medium-sized business environment. So we use it for remote access, access from the LAN to the WAN, and site-to-site VPN. 

What is most valuable?

I personally think the site-to-site VPN is the most useful feature. A lot of firewalls have that, but to me, that's one of the features that's essential. Either you want to just do some basic routing or use one of these kinds of practices.

What needs improvement?

FortiOS doesn't work well with all browsers. I think they need to do a better job of making it compatible with the various browsers that are out there. I see weird stuff happen sometimes.

It doesn't crash the router bin itself, but it typically takes some time. Sometimes I'll have to reboot the router to get it working with a browser again. This is maybe just a problem with older versions. I can't say anything about the recent versions of the FortiOS, but over the years, I've seen weird stuff.  This is mainly just a problem with the browser interface. I've never had a problem with the command line.

What do I think about the scalability of the solution?

I think FortiOS is scalable. It's not a Cisco product, but it's a solution that's easy to deploy and manage at scale. You can build as your business would grow. You could go to a higher unit without much effort. Migration is clean in terms of going from small to big units. You typically have to just configure again, but it's not difficult to do. There isn't a whole different set of OS commands between different models.

How are customer service and technical support?

I find Fortinet to be on the higher end of the scale in terms of technical support. I don't know if I'll give them an A-plus, but I'd probably give them an A. Relative to other companies out there, like Microsoft, Intuit, and some of the other support agencies or ISPs that we deal with, their support is better than most.

What other advice do I have?

I would rate FortiOS a seven or an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Senior Manager (Engineering Department) at a comms service provider with 10,001+ employees
Real User
Top 5
Performs better than competing solutions
Pros and Cons
  • "Performance-wise, I think FortiOS is much better than its Juniper counterpart. Based on our actual experience and performance metrics, FortiOS-based products are much better than Juniper."
  • "They're using a lot of application-specific IC, so that may be causing some performance issues. And whenever a Fortinet adds new features, it can affect performance."

What is our primary use case?

We use FortiOS for the internet router and firewall for our customers' offices. In some of the smaller offices, there is only one FortiGate, but the hub site may have a pair of firewalls in an HA configuration.

What is most valuable?

Performance-wise, I think FortiOS is much better than its Juniper counterpart. Based on our actual experience and performance metrics, FortiOS-based products are much better than Juniper. We've experienced some trouble with Juniper in the past and some unstable, unpredictable performance on Juniper devices.

What needs improvement?

They're using a lot of application-specific IC, so that may be causing some performance issues. And whenever a Fortinet adds new features, it can affect performance. I don't handle implementation, so I have to ask my frontline engineers to implement new features, like software-defined WAN service. But I'm not sure these are stable and acceptable because this project is still in progress. FortiOS and all the other firewall products are adding SD-WAN service, and this kind of service needs a lot of resources from the fabrics, the hardware, and the software. Still, I think we have more confidence deploying this service with FortiOS than using the other brands, like Juniper.

For how long have I used the solution?

I've been using FortiOS for more than 15 years.

How are customer service and support?

Fortinet provides sufficient support, and their response time is reasonable.

How was the initial setup?

We have a team of around 10 engineers that manage FortiOS-based devices and all other firewall brands. 

What's my experience with pricing, setup cost, and licensing?

FortiOS has a UTM feature, for which you have to buy an annual subscription. Most brands of firewalls will also have such a subscription.

What other advice do I have?

I rate FortiOS at least eight out of 10, and we recommend it to our customers.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sudeep Maydeo
Senior Manager IT at Tata International Limited
Real User
Top 20
Feature-rich and secure UTM box with fantastic support
Pros and Cons
  • "The information security features are the most valuable."
  • "It would be great if they can push the Microsoft updates through Fortinet OS and provide a centralized patch management system. They should also include the data loss prevention (DLP) and data leakage prevention features. They could also add network monitoring more effectively."

What is our primary use case?

We're using it for web filtering, intrusion prevention system (IPS), intrusion detection system (IDS), and VPN. We are also using it as DSCP.

What is most valuable?

The information security features are the most valuable. 

What needs improvement?

It would be great if they can push the Microsoft updates through Fortinet OS and provide a centralized patch management system.

They should also include the data loss prevention (DLP) and data leakage prevention features. They could also add network monitoring more effectively.

For how long have I used the solution?

We have been using Fortinet FortiOS for nearly seven years.

What do I think about the stability of the solution?

It is very much stable.

What do I think about the scalability of the solution?

It is very scalable. We have a global presence in more than 23 countries. 

How are customer service and technical support?

We are satisfied with the support. They provide fantastic support. They provide online support, and on priority, they also provide a remote session.

How was the initial setup?

It is extremely easy to set up.

What about the implementation team?

We deployed it ourselves.

What other advice do I have?

This particular solution will be in a firewall. It's not a firewall, but it is a unified threat management (UTM) box. It acts as a firewall, plus it has many features like web filtering, VPN, DSCP, IPS, and IDS. It also has the high availability (HA) feature. You are getting a very good solution with all these features combined into one box.

I would rate Fortinet FortiOS a nine out of ten. We will surely keep using Fortinet FortiOS because it is a great and very secure product. We intend to only go with this product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vincent Gonzales
Senior Network & Security Engineer at a tech services company with 51-200 employees
Real User
Top 5
Easy to manage, effective intrusion prevention, and useful geographical visibility
Pros and Cons
  • "The main features I find useful are intrusion prevention and web filtering. Additionally, the solution is easy to manage."
  • "The solution could improve the log retention and reports."

What is our primary use case?

I am using Fortinet FortiOS in conjunction with a firewall for our network security.

How has it helped my organization?

This solution has helped our organization prevent multiple attacks. It has been beneficial having geographical visibility of what threat is being blocked in real-time.

What is most valuable?

The main features I find useful are intrusion prevention and web filtering. Additionally, the solution is easy to manage.

What needs improvement?

The solution could improve the log retention and reports.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Fortinet FortiOS is scalable.

We have different size organizations using this solution and when determining if it fits the organization's it depends on their use case.

How are customer service and technical support?

We have been satisfied with the technical support.

How was the initial setup?

The initial setup is straightforward.

What was our ROI?

I have found Fortinet FortiOS to be a good investment.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiOS has been reasonable.

Which other solutions did I evaluate?

We have evaluated other solutions, such as SonicWall, Palo Alto, Cyberoam, and Check Point before choosing Fortinet FortiOS.

What other advice do I have?

I would recommend this solution.

I rate Fortinet FortiOS a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
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Systems manager at a educational organization with 51-200 employees
Real User
Effective policy management and straightforward implementation

What is our primary use case?

I am using Fortinet FortiOS as my main firewall.

What is most valuable?

I have found the most valuable features to be the policies, cache, and the SD-WAN.

What needs improvement?

Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services. In an upcoming release, they could improve the user interface.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiOS is scalable. We have approximately 500 users using this solution in my organization. We might increase usage in the…

What is our primary use case?

I am using Fortinet FortiOS as my main firewall.

What is most valuable?

I have found the most valuable features to be the policies, cache, and the SD-WAN.

What needs improvement?

Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services.

In an upcoming release, they could improve the user interface.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiOS is scalable.

We have approximately 500 users using this solution in my organization. We might increase usage in the future.

How are customer service and support?

I am only using the resellers' support, not the Fortinet support.

How was the initial setup?

The implementation is simple and the full implementation took approximately three days.

What about the implementation team?

We use integrators for the implementation of the solution.

We have three staff members that handle the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

I am on a two-year contract and I pay annually for Fortinet FortiOS.

What other advice do I have?

My advice to those wanting to implement this solution is to use a good partner that can help set up and troubleshoot the solution.

I rate Fortinet FortiOS an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Engineer at a tech services company with 51-200 employees
Real User
Great user experience, good GUI, and stable
Pros and Cons
  • "The user experience is great. The graphical user interface is also good."
  • "There are some issues with the performance. We also had some issues while updating the firmware."

What is our primary use case?

We use it for our corporate network's protection.

What is most valuable?

The user experience is great. The graphical user interface is also good.

What needs improvement?

There are some issues with the performance. We also had some issues while updating the firmware.  

The download options can be better. While downloading VPN clients, it is a little bit difficult to get different versions. You need to log on and search.

Their support can be better. 

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

We have had both good and bad experiences with them. Their support could be better.

How was the initial setup?

I never set it up from the beginning. I joined in the middle of this project.

What's my experience with pricing, setup cost, and licensing?

It is not cheap; it is also not expensive. It is somewhere in the middle.

Which other solutions did I evaluate?

They had already decided on Fortinet when I joined the project.

What other advice do I have?

I would recommend this solution. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Gaurab Dev Manandhar
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Easy to use, straightforward deployment, and reliable

What is our primary use case?

We are using Fortinet FortiOS for our core network next-generation firewall.

What is most valuable?

The most valuable features are the ease of use, and the overall simplicity, everyone can use it with a small introduction.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately 10 years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately five administrators that are using the solution in my organization.

How are customer service and support?

The technical support is good. However, during the holidays they can get a little slow to respond.

How was the

What is our primary use case?

We are using Fortinet FortiOS for our core network next-generation firewall.

What is most valuable?

The most valuable features are the ease of use, and the overall simplicity, everyone can use it with a small introduction.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately 10 years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately five administrators that are using the solution in my organization.

How are customer service and support?

The technical support is good. However, during the holidays they can get a little slow to respond.

How was the initial setup?

The installation is straightforward and simple to deploy.

What about the implementation team?

I can do the implementation myself.

What's my experience with pricing, setup cost, and licensing?

The solution could have a better licensing model. It's a bit more expensive than other solutions. The annual subscription is very pricy in Fortinet. The cost could be reduced.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiOS  a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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