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Senior Security Architect for Medical Devices at a pharma/biotech company with 10,001+ employees
Real User
Good GUI with well-documented basic features and the capability to scale
Pros and Cons
  • "The installation is very simple."
  • "As with any IT vendor, there are software issues."

What is most valuable?

The GUI interface is good.

The basic features are well-documented.

The installation is very simple. 

We have found the solution to be scalable. 

The stability is okay.

What needs improvement?

The support is not very good and is something they need to work on. I do not find them to be very helpful.

As with any IT vendor, there are software issues.

For how long have I used the solution?

I've been using the solution for more than ten years. It's been over a decade at this point. I have used it for quite a while. 

What do I think about the stability of the solution?

The overall operation is pretty good. That said, the solution isn't completely stable. There's not a lot of bugs, and yet, there are bugs. Sometimes Fortinet says they will not fix a bug in a certain version as they considered it non-essential, however, for a user, it's a different story.

What do I think about the scalability of the solution?

The scalability is good, and if a company needs to expand it, it can do so. It's not a problem.

How are customer service and technical support?

Technical support is not the greatest. L1 support works exclusively by script, sometimes not even looking at the case to see that the info they subsequently request is already included in the initial info provided when the case was opened. There seems to be no effort at all to reproduce customer issues. They aren't supporting, and sometimes they won't fix certain things, like bugs, as, to them, they do not consider the fix something essential.

How was the initial setup?

The initial setup is not overly complex or difficult. It's pretty straightforward and simple. 

What other advice do I have?

We are just a customer and an end-user. We are not a partner and don't have a business relationship with Fortinet. 

We have quite a mix of deployments. We have some FortiGates deployed in Azure, we have some FortiGates that are hardware only, and then we have some FortiGates that are on EFX or vSphere.

I would recommend the solution to other users and companies. 

I'd rate the product at a seven out of ten. mostly due to the lackluster support on offer. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Founder at a marketing services firm with 11-50 employees
Real User
Top 5
Easy to learn and use, with good support, but the initial setup should be simplified
Pros and Cons
  • "It's quite easy to use, and it's easy to find the necessary information from the web."
  • "We need some integration or communication between the endpoint and the firewall."

What is our primary use case?

We use this solution for the basic protection of the on-premises network.

What is most valuable?

It's quite easy to use, and it's easy to find the necessary information from the web.

They have the means to learn how to use Fortinet.

What needs improvement?

The initial set up could be simplified. 

When evaluating other solutions, I learned that Sophos for example is able to have the endpoint interact with the firewall. If something goes wrong or if the endpoint is not behaving as it should, it could isolate the endpoint. We need some integration or communication between the endpoint and the firewall.

I would also like to have a bundle available that would include things like EDR and endpoint.

For how long have I used the solution?

I have been using FortiGate Cloud for approximately three years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

We have not explored the scalability. We purchased what fits our user size and have not had to expand it yet.

We have approximately 20 users.

We plan to continue to use the Fortinet FortiGate Cloud.

How are customer service and technical support?

We are quite satisfied with technical support.

How was the initial setup?

Initially the set up is not that easy. At first, you are familiar with the product and then it has some difficulty in setting it up.

It requires a lot of research before you can finally make it work.

What about the implementation team?

We implemented this solution ourselves. We did not use a vendor team.

What's my experience with pricing, setup cost, and licensing?

There are costs in addition to the standard licensing fee. The license does not include many of the features that are necessary, which means that you have to pay extra for them.

Which other solutions did I evaluate?

I evaluated other products. We chose Fortinet because it was the preferred option.

What other advice do I have?

If you are new to Fortinet, do some research on how to configure it, either through documentation or watching videos.

Recently, I have learned that they have training available and offer certification material and testing on the web.

I would rate Fortinet FortiGate Cloud a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Information Technology Assistant at a manufacturing company
Real User
Top 20
Very stable, easy to set up, and easy to implement reporting
Pros and Cons
  • "It's easy to use and the fact that I can schedule the report to come to my inbox at set times is very convenient for me."
  • "The solution should allow users to keep the data for longer than the current periods. I can't get any historic data after more than a month. I would like to be able to, after a year, look for trends from the past 12 months. It would make things much easier."

What is our primary use case?

Fortinet is what we use for our firewall and we get reports from FortiCloud. We use those to see the state of our network. We generally use it for reporting purposes whereby we see what's happening on our network at the end of each day or week.

What is most valuable?

The solution is definitely stable, which is its most valuable feature.

It's easy to use and the fact that I can schedule the report to come to my inbox at set times is very convenient for me.

What needs improvement?

The solution should allow users to keep the data for longer than the current periods. I can't get any historic data after more than a month. I would like to be able to, after a year, look for trends from the past 12 months. It would make things much easier.

For how long have I used the solution?

I've been using the solution for about a year.

What do I think about the stability of the solution?

The solution is quite stable. I haven't run into any issues where there were unexpected crashes or glitches.

What do I think about the scalability of the solution?

I've never attempted to scale the solution, so I'm not sure how easy or difficult it would be to expand if one needed to.

We only have five people using the solution currently. They're all admin and support level individuals.

How are customer service and technical support?

So far, we've been satisfied with technical support.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This is the first time we've implemented a product like this.

How was the initial setup?

The initial setup was straightforward. I didn't find there were any complexities.

Deployment only took a few minutes and then it was ready to use.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We use the latest version of the solution.

I'd recommend the solution. It's working really well for us and is completely meeting our expectations.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at a media company with 51-200 employees
Real User
Top 20
This solution helps us avoid intrusions and hacking
Pros and Cons
  • "The most valuable feature is the inspection. It inspects before we have any traffic stops intrusion."
  • "I recommend that Fortinet FortiGate Cloud improve their rules for configuration with each other."

What is our primary use case?

Our company is a local reseller of Fortinet FortiGate Cloud. We use the solution for anti-spam and for checking for viruses. We send traffic to the cloud for inspection and after that, all the requests for our website with services come back to the appliance in headquarters. 

At headquarters, we have 61 users. We also have some other branches connected with headquarters.

How has it helped my organization?

Fortinet FortiGate Cloud has helped us avoid intrusions and hacking. It is the most important service we have. 

What is most valuable?

The most valuable feature is the inspection. It inspects before we have any traffic stops intrusion.

What needs improvement?

I recommend that Fortinet FortiGate Cloud improve their rules for configuration with each other.

For how long have I used the solution?

I have been using Fortinet FortiGate for two years.

What do I think about the stability of the solution?

For the last three years Fortinet FortiGate has been stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup of Fortinet FortiGate required a lot of stages over a few days. We installed it first on the cloud and checked in for the request. Once we were sure that we were rejecting suspicious intrusions and traffic we made the full installation for the cloud integrated with the local system at headquarters.

We have three engineers that are responsible for deployment and maintenance.

What about the implementation team?

Our team, together with Fortinet FortiGate Cloud's team completed the entire installation on the cloud and the local system.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs outside of the standard licensing fees.

What other advice do I have?

I recommend other companies to use Fortinet FortiGate Cloud, it satisfies my requirements and it prevents a lot of hacking. I rate this solution as an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CEO at a tech services company with 51-200 employees
Reseller
Top 20
Stable with good functionality and good pricing
Pros and Cons
  • "The functionality of the solution is excellent."
  • "The command-line interface could definitely be improved in future iterations. It's lacking right now."

What is our primary use case?

The solution is primarily used as a firewall. We use it as a next generation firewall, however, not SD-WAN, at least, not regularly.

What is most valuable?

The functionality of the solution is excellent.

The pricing is quite good. We find it to be reasonable. It's not too expensive.

What needs improvement?

The integration could be better on the solution. As it is now, there's definitely room for improvement.

The command-line interface could definitely be improved in future iterations. It's lacking right now.

For how long have I used the solution?

I've been using this solution for five years at this point. It's been a while.

What do I think about the stability of the solution?

We haven't heard of anyone having issues with the stability. It's good. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We haven't had any complaints about the scalability. If a company needs to expand it, they should be able to do so.

The companies that we deal with vary in size. We work with organizations that can be anywhere from 50 to 5,000 employees.

How was the initial setup?

The initial setup is not complex at all. I found it to be quite straightforward. We didn't have any issues with the implementation.

We have an internal team that handles the maintenance of Fortigate. We have 40 employees that deal with that aspect of the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable. It's not overly expensive.

What other advice do I have?

We're Fortigate service providers.

I'm not a technician and therefore I don't use the solution on a day to day basis.

That said, I would recommend it to other organizations. It's been reliable and works well for us.

On a scale from one to ten, I'd rate it at a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Network Security Engineer at a tech company with 201-500 employees
Real User
Top 5
Protection which makes IT life simpler and easier to manage

What is our primary use case?

Mostly, we use the solution as a preemptive firewall for protection of most of the Active Directories, Azure, our main servers that we migrated and web application servers, those moved to the cloud.  The main purpose of this cloud solution is too greatly simplify IT life, as it does in every facet. It also make things easier to manage. 

What needs improvement?

Everything related to the graphical user interface should be improved. 

For how long have I used the solution?

We have been using and integrating Fortinet FortiGate Cloud for around two years. 

How are customer service and technical support?

There is no need to improve technical support. 

How was the initial setup?

When the template is used deployment takes less than two minutes.…

What is our primary use case?

Mostly, we use the solution as a preemptive firewall for protection of most of the Active Directories, Azure, our main servers that we migrated and web application servers, those moved to the cloud. 

The main purpose of this cloud solution is too greatly simplify IT life, as it does in every facet. It also make things easier to manage. 

What needs improvement?

Everything related to the graphical user interface should be improved. 

For how long have I used the solution?

We have been using and integrating Fortinet FortiGate Cloud for around two years. 

How are customer service and technical support?

There is no need to improve technical support. 

How was the initial setup?

When the template is used deployment takes less than two minutes. What is nice about the template is that it provides FortiGate with load balancer capabilities, with the input and output rules relating to it. This will save time from being wasted on load balancing. In contrast, Azure requires that a load balancer be created between two or three VMs. The template provides all of these features, meaning that there is no need to do anything extra. It will create everything by default. The Azure template, not so much. 

What about the implementation team?

We are both users and integrators of the solution. 

What's my experience with pricing, setup cost, and licensing?

As with us, our customers need not pay for a license. One brings one's own. 

What other advice do I have?

I would absolutely recommend this solution to others.

I rate Fortinet FortiGate Cloud as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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PauloFelix
Diretor Comercial at Secmon
Real User
Top 20
Stable, scales well, good support, and provides important security for our customers

What is our primary use case?

We are a system integrator and we integrate Fortinet solutions for our clients. Our customers use this technology as part of their network infrastructure. For example, it is responsible for connecting university campuses together.

What is most valuable?

Our customers implement this solution so that they can be assured of security in their environment.

What needs improvement?

I would like to see better integration with other technologies.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

One of our clients has approximately 5,000 users.

How are customer service and technical support?

The technical support from Fortinet Brazil is very good. They provide…

What is our primary use case?

We are a system integrator and we integrate Fortinet solutions for our clients.

Our customers use this technology as part of their network infrastructure. For example, it is responsible for connecting university campuses together.

What is most valuable?

Our customers implement this solution so that they can be assured of security in their environment.

What needs improvement?

I would like to see better integration with other technologies.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

One of our clients has approximately 5,000 users.

How are customer service and technical support?

The technical support from Fortinet Brazil is very good. They provide extra support for partners and they provide us with great reports.

How was the initial setup?

The initial setup is complex because the customer is using several technologies, and it is a matter of security. A typical deployment will take between three and four months.

The choice of deployment model, whether public or private cloud, depends on the customer.

What about the implementation team?

We have an in-house team for deployment and maintenance. We have engineers on staff.

What other advice do I have?

We implement many different Fortinet products for our customers including FortiGate, FortiManager, FortiAnalyzer, and FortiOS. In the future, we are planning on working with FortiSIEM.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a comms service provider with 10,001+ employees
Real User
Top 5
Flexible, secure, good technical support, and straightforward installation
Pros and Cons
  • "I have found the SD-WAN, flexibility, and security the most valuable features."
  • "Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features."

What is our primary use case?

We use this solution cloud-based platform to manage our networks.

How has it helped my organization?

Fortinet FortiGate Cloud has improved our organization's branches by providing overall better connectivity and security for all our networks.

What is most valuable?

I have found the SD-WAN, flexibility, and security the most valuable features.

What needs improvement?

Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have approximately 10 people using the FortiGate cloud.

How are customer service and technical support?

The technical support is very good in my experience.

How was the initial setup?

The initial setup was easy. 

What about the implementation team?

We have a team of four people that does the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

When comparing this solution to others it is less expensive and there is an annual license required.

What other advice do I have?

There are different options available and it is important to choose a package that fits your use case. Overall this is a great solution.

I rate Fortinet FortiGate Cloud a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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