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MichaelZhang
IT Director at Guangdong Technion Institute of Technology
Real User
Top 5Leaderboard
Easy to setup, priced well, and you can automatically assign VPNs to specific users
Pros and Cons
  • "When the user gets authenticated, I can assign a different VPN or network to each user."
  • "I think that FortiClient can enhance the multifactor authentication."

What is our primary use case?

The primary use case of this solution is as a firewall. 

I have two Fortinet perimeter firewall boxes in my local data center. The two boxes also provide the SSL VPN functionalities, intended for authorized users only. Not everyone in my organization has access.

What is most valuable?

The most valuable features of FortiClient are that it can be integrated with Active Directory to the central authentication and that I can manage the permissions.

When the user gets authenticated, I can assign a different VPN or network to each user.

It's a  good solution for the IT department to control the access permission. I find this quite useful.

What needs improvement?

I think that FortiClient can enhance the multifactor authentication. Currently, if you want to enable dynamic tokens with FortiClient authentication, you only have one option, which is supplied by Fortinet.

You cannot integrate FortiClient VPN with Google authenticator or Microsoft authenticator, it's impossible. I think that they can improve this module.

In the next release of this solution, if they could improve the MFA, it would be a perfect solution.

For how long have I used the solution?

I have been using this solution since March of 2018, almost two and a half years. 

We are always using the latest version, as they regularly update their software.

What do I think about the stability of the solution?

It's quite stable.

What do I think about the scalability of the solution?

They say that it can support more than 1,000 concurrent users, so I would agree that it is scalable. We have 800 users.

Because we have only authorized certain people to use it, it is restricted to the IT department. This has less than ten people in other departments. There is a total of approximately 20 people who maintain this solution.

Which solution did I use previously and why did I switch?

I have used several solutions. Previously, I worked with Cisco AnyConnect Access VPN and also Pulse VPN, which is originated by Juniper.

We use these other solutions to access other organizations. It is not a decision to switch. These other solutions have been provided by previous employers.

How was the initial setup?

The initial setup is very easy and quite straightforward.

If you are an experienced network engineer then you can easily configure that to a VPN feature in less than half an hour.

What's my experience with pricing, setup cost, and licensing?

FortiClient is quite reasonably priced. 

You can get the firewall box rather than just the SSL VPN box. When you purchase extra hardware, you are not restricted in the number of end users. 

This compares favorably to other solutions such as Cisco AnyConnects or Pulse VPN, where you have to pay extra for the end-user license and it gets quite expensive.

What other advice do I have?

If you are thinking to adopt the Fortinet SSL VPN, you have to consider the security level, because, by default, FortiClients can only integrate with FortiToken with a very limited license that will give you two. You can purchase additional FortiToken licenses for the MFA, or you can change to another solution, or the final option is to have the security level compromised, where the users just have user passwords to get authenticated.

If users share their password with other users then the account is compromised. You cannot use multifactor authentication to prevent or to mitigate that risk. If you choose to use FortiClient you have to consider that feature.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Information Technology at a real estate/law firm with 201-500 employees
Real User
Top 20
Competitive pricing, centralized console, and useful Fortinet fabric to secure and track the movement of data through our network
Pros and Cons
  • "Having a centralized console is a valuable feature. The Fortinet fabric is also very valuable where all different pieces talk together to secure our network and track the North, South, East, and West movement of files and data through our network."
  • "Its stability can be improved. It is not as reliable as I would like it to be. There are times when things don't work quite right. Our biggest pain point is not related to Fortinet FortiClient and the whole scheme of things. It is related to one of the additional services called FortiGuard. They are the arm that does all of the updates to definitions, keeps all the signatures updated, and responds to new threats and whatnot. What we have found is that they react quickly, but sometimes their solutions aren't compatible with all of the components of the Fortinet security suite, specifically around FortiSandbox."

What is our primary use case?

We use it for securing all of our endpoints as they move behind our firewall and outside our firewall or in and out of our network. We are using its latest version.

What is most valuable?

Having a centralized console is a valuable feature. The Fortinet fabric is also very valuable where all different pieces talk together to secure our network and track the North, South, East, and West movement of files and data through our network.

What needs improvement?

Its stability can be improved. It is not as reliable as I would like it to be. There are times when things don't work quite right.

Our biggest pain point is not related to Fortinet FortiClient and the whole scheme of things. It is related to one of the additional services called FortiGuard. They are the arm that does all of the updates to definitions, keeps all the signatures updated, and responds to new threats and whatnot. What we have found is that they react quickly, but sometimes their solutions aren't compatible with all of the components of the Fortinet security suite, specifically around FortiSandbox.

For how long have I used the solution?

I have been using this solution for about eight months.

What do I think about the stability of the solution?

It is not as reliable as I would like. Its reliability is around 95%. There are times when things don't work quite right.

What do I think about the scalability of the solution?

We're a relatively small company, and we haven't expanded really large. We're in the 500 or less range, and it works fine for our environment. I don't know how scalable it is. We will continue to use it in the foreseeable future.

How are customer service and technical support?

They have been responsive. Sometimes, it takes them a little while to understand what the issues are. Fortinet right now has a little bit of growing pain. They have acquired a lot of different technologies over the last 18 months, and it hasn't been an absolutely smooth integration between all of those different products, support infrastructures, and developers.

How was the initial setup?

Its deployment was complex and drawn out. It took a long time.

What's my experience with pricing, setup cost, and licensing?

Its pricing is good. One thing that has always attracted us to the Fortinet range of products is that their pricing is very competitive.

Our particular licensing is on a yearly basis. However, as part of this project, we did pre-purchase three years of maintenance and support at a fairly significant discount.

What other advice do I have?

I would recommend this solution. They are developing more EDP as it comes out, and they are staying on track with their development side and current trends. 

I would recommend others to talk to Fortinet Professional Services before using a local professional. What we found as part of our long implementation was that the local professionals generally have a very good grasp of one area but not in bringing the fabric together, where you have the EMS, Folder Manager, Sandbox, all the firewalls, and other things coming together. There may be some out there who are good at it, but we ran into a number that didn't have a grasp across the whole thing, and we ended up talking directly to Fortinet Professional Services.

I would rate Fortinet FortiClient an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Fortinet FortiClient. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Sr. Manager at Emirates Technology Solutions
Real User
Top 20
A stable and reliable solution for secure and easy access to our applications
Pros and Cons
  • "Secure and easy connect is the most valuable feature. It is a reliable solution, and it works."
  • "In terms of improvements, their SSL VPN tunnel can be a lot better. I've seen other products that have got much better VPN features than Fortinet. Some of my colleagues get this error called "License not available." When they get this error, they have to uninstall and reinstall it. This kind of problem is there, and sometimes, we have to open a case with Fortinet to resolve it. Their support is quick, so we are able to resolve and move forward. In terms of new features, when it is connecting, it should check the endpoint and say whether the end client is actually safe enough or whether there is a vulnerability. It should give a pop-up on the client itself. Because I'm on the admin side, I can also see this information in the log. However, if a non-IT user, such as a user from finance, is working on this and there is some problem, he or she would not know about this and would call IT admin to say that this is not working. If the users get a message explaining why and what is happening, it is easy for them to understand."

What is our primary use case?

This is used by our employees when they need to access our bookkeeping applications, such as Tally, from outside. We also have a couple of managers for our clients, and to manage that infrastructure, I use FortiClient to connect to that firewall and manage the server storage and everything else for them.

We have most of our things on the cloud except a small unit, which is on-prem. Except for the financial bookkeeping, which we have on-prem, the rest is all on the cloud. 

We are not using its latest version. We are using the previous version of the client.

What is most valuable?

Secure and easy connect is the most valuable feature. It is a reliable solution, and it works.

What needs improvement?

In terms of improvements, their SSL VPN tunnel can be a lot better. I've seen other products that have got much better VPN features than Fortinet.

Some of my colleagues get this error called "License not available." When they get this error, they have to uninstall and reinstall it. This kind of problem is there, and sometimes, we have to open a case with Fortinet to resolve it. Their support is quick, so we are able to resolve and move forward.

In terms of new features, when it is connecting, it should check the endpoint and say whether the end client is actually safe enough or whether there is a vulnerability. It should give a pop-up on the client itself. Because I'm on the admin side, I can also see this information in the log. However, if a non-IT user, such as a user from finance, is working on this and there is some problem, he or she would not know about this and would call IT admin to say that this is not working. If the users get a message explaining why and what is happening, it is easy for them to understand.

For how long have I used the solution?

I have been using this solution since 2017. 

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

I never had the need for scalability. I always size my requirements with a 30% buffer.

I have five users in my core office, and on the client-side, I have about ten users.

How are customer service and technical support?

Their support is quick. They are responsive.

How was the initial setup?

I am used to working with firewalls, so it is easy for me.

What's my experience with pricing, setup cost, and licensing?

It is a yearly subscription license. I don't see a problem with the pricing. Resellers add their markup and then give it to us, but I don't see that as a major challenge. It is fine.

What other advice do I have?

I would recommend this solution. It works, and we are okay with it.

I would rate Fortinet FortiClient an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Engineer at a tech services company with 1-10 employees
Real User
Top 20
Comprehensive and easy to use
Pros and Cons
  • "What I like most about FortiClient is that it's easy to use. The way it displays information is very straightforward."
  • "I don't think FortiClient is bad, but it's very buggy. We ran into some issues with the EMS, which amounted to more than 10 cases last year."

What is our primary use case?

I'm a system integrator. We're primarily a Cisco shop, but we've been diversifying in recent years.

What is most valuable?

What I like most about FortiClient is that it's easy to use. The way it displays information is very straightforward. 

What needs improvement?

I'd like the ability to specify when EMS is controlling the client and when it's not because you would have a lot more options were it not for the client. As it stands, you need to edit the XML file on EMS to get those options. 

I also think Fortinet could improve the VPN. It's good, but Cisco AnyConnect is a bit better. Fortinet could add split tunneling for the routes, like AnyConnect. Currently, you have to go into the command prompt and then print the route. So someone who's not that knowledgeable of the product will not know how to do it. Fortinet could maybe include some more next-gen AV stuff, but I think that's going to be integrated into the new packages we've got. 

For how long have I used the solution?

I've been using FortiClient for more than a year now.

What do I think about the stability of the solution?

I don't think FortiClient is bad, but it's very buggy. We ran into some issues with the EMS, which amounted to more than 10 cases last year. It would bug out while auto-upgrading on this specific version. So, that would be an obvious thing. And bug tracking is bad. FortiClient gives you an internal message that says the bug has been reported, but I cannot find it anywhere online. 

How are customer service and support?

Tech support is one of FortiClient's worst areas. Fortinet's firewall support was much faster and better, I would say. Support for FortiClient isn't bad per se, but it takes you a long time for your ticket to get answered and escalated to a higher level of support, like an actual engineer. Unfortunately, FortiClient's support is based on the West Coast of the United States, so that means that I'm going to get a ticket reply at maybe 4:00 a.m. and then have to wait another day.

How was the initial setup?

Setting up Fortinet was quite easy. I would say it took around two hours.

What's my experience with pricing, setup cost, and licensing?

FortiClient is much cheaper than endpoint protection systems made by Cisco and other companies. Pricing is especially important in Bosnia. We were deploying Cisco M, but not too many companies can afford that.

What other advice do I have?

I would give it eight out of 10 with the VPN. Without the VPN, I would maybe rate it a seven. One of the main selling points is that it integrates all that stuff together.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Jovan Jovanovic
Product Manager at a tech services company with 1,001-5,000 employees
Real User
Top 20
Reports offer everything in one place to tell you what's happening on the network
Pros and Cons
  • "The initial setup is easy. Our clients use the FortiClient EMS, which is the central console for installing FortiClient. It is easy and very user friendly."
  • "With Fortinet, some clients have to wait two to four days for a response. That is the biggest complaint from end customer about Fortinet's technical support."

What is our primary use case?

Our customers choose the FortiClient as a solution for endpoint security because 90% of them are already using FortiGate as a firewall. FortiClient is interoperable with Fortinet firewalls, so, for them, installation and implementation are easy.

What is most valuable?

The most useful features are the reports that come from the end user's machines and devices. You have everything in one place to tell you what's happening on the network. 

It's a unique system and they have unique technical support. If something is wrong with a firewall or FortiClient, the client does not need to call different vendors. Fortinet has only one vendor and one technical support team.

On the other hand, it's easy for the system administrators to use.

What needs improvement?

Fortinet should support older Windows versions. Their competitor, Kaspersky, has an embedded security solution that covers HP and the oldest version of Windows, those before Windows 10 or Windows Vista.

In Eastern Europe, for example, there are a lot of companies that are still using Windows XP on their machines. Their machines, therefore, cannot be properly protected by FortiClient and they can easily end up with a Trojan horse in their system. Basically, anybody can jump into their network through these machines that are not covered and properly secured.

For how long have I used the solution?

I have been using this solution since the beginning. 

What do I think about the stability of the solution?

FortiClient is a stable solution. 

What do I think about the scalability of the solution?

It is scalable. However, the scalability depends on a variety of factors. 

How are customer service and support?

We have had a few clients complain about Fortinet's tech support because it is not as big as Cisco's. However, Cisco is the biggest company on the market for these kinds of products. They have extensive tech support and they can get back to clients quickly. 

With Fortinet, some clients have to wait two to four days for a response. That is the biggest complaint from end customers about Fortinet's technical support.

How was the initial setup?

The initial setup is easy. Our clients use the FortiClient EMS, which is the central console for installing FortiClient. It is easy and very user friendly.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable if you compare it to some other vendors. Of course, you can always get an additional discount from the Fortinet channel and account managers. You can also shop around with different vendors to see who will give you a better price. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Ganesh-S
Information Security Engineer at a healthcare company with 1,001-5,000 employees
Real User
Does a lot of things, has good security features, and is easy to scale
Pros and Cons
  • "It is a fantastic product. Its overall security is valuable. We are very impressed with the web filtering and the application firewall it provides."
  • "The software inventory part is not yet up-to-date. It doesn't have a great interface, which is a disadvantage. I wish we could leverage it, but we don't use it at all because it's not that reliable."

What is our primary use case?

We are using it for our web filtering and VPN needs. We are one version behind the latest one. 

It was deployed on-prem, but we moved it to the cloud. It is a public cloud provided by Fortinet.

What is most valuable?

It is a fantastic product. Its overall security is valuable. We are very impressed with the web filtering and the application firewall it provides. 

What needs improvement?

The software inventory part is not yet up-to-date. It doesn't have a great interface, which is a disadvantage. I wish we could leverage it, but we don't use it at all because it's not that reliable.

For how long have I used the solution?

We deployed it about a year back, and I use it pretty much every day.

What do I think about the stability of the solution?

We haven't seen any downtime since we deployed it about a year back. It has been pretty good.

What do I think about the scalability of the solution?

We have deployed it across all employee laptops. We have approximately 1,500 users. 

It was easy to scale. We got merged with another company, and it was easily scalable.

How are customer service and support?

Their support is good.

Which solution did I use previously and why did I switch?

We used Cisco AnyConnect. Because we had FortiGate on the other side, we decided to go with Fortinet.

How was the initial setup?

It was straightforward. 

What about the implementation team?

I did it myself. Their support was also good.

What's my experience with pricing, setup cost, and licensing?

It is not that expensive. It was within the range. A dollar per user per month is nothing.

What other advice do I have?

It definitely fulfills the purpose. It does a lot of things. I'm specifically using it for web filtering and VPN, but it also has other features. The zero-trust network feature is one of them. I haven't yet tried their zero network policies, and that's something that I'm now looking into. They claim to have fantastic features there, and that's the next one for me to try.

They also have an antivirus, but because we already have a Microsoft one, I just didn't give it a try. It is a part of the huge list of its benefits.

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Head Of Consulting at a tech services company with 51-200 employees
Real User
Top 20
Easy to setup, good support, and the EMS is easy to use
Pros and Cons
  • "From Forticlient, the EMS, the central management is easy to use."
  • "I would like to see endpoint detection and response included."

What is our primary use case?

The primary use case of this solution is for antivirus, anti-malware, and endpoint protection.

What is most valuable?

From FortiClient, the EMS, the central management is easy to use. 

The profiles that you can set up centrally as well, are good. We can have different profiles for the main control versus the database server versus an end-user device, which is a good feature. 

The VPN all-in-one Endpoint Protection and VPN all-in-one client is a good feature as well.

I think it's pretty good overall, to be honest. In terms of what it does, I am really comfortable with ForitClient.

What needs improvement?

I would like to see endpoint detection and response included.

For how long have I used the solution?

I have been working with FortiClient for approximately two years.

What do I think about the stability of the solution?

There are always a couple of bugs in EMS, but if you upgrade to the latest version, they normally fix them. 

The EMS console can be a little buggy, but FortiClient is fine.

How are customer service and technical support?

We contact technical support all of the time, and for other things as well, and they are very good.

How was the initial setup?

The initial setup is straightforward.

It took about one week to deploy.

What about the implementation team?

I have a team of five engineers who work with us to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The price point again is silver products and that is what I'm trying to work out. So I don't know if that's a bad or a good thing for Forticlient. I don't know where it's priced. 

I don't know about the price.

Which other solutions did I evaluate?

I have not compared it against different products.

What other advice do I have?

I can recommend FortiClient to others who are interested in using it.

I would rate FortiClient an eight out of ten. Nothing ever gets a ten. That would mean that it's perfect and there is no room for improvement. That is never the case with anything in life.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consultant at a tech services company with 10,001+ employees
Real User
Top 20
Supports two-factor authentication, easy to use, but VPN connection needs to be more secure
Pros and Cons
  • "The Fortinet FortiClient is simple to use."
  • "I have yet to find the benefits of the latest upgraded version."

What is our primary use case?

We use FortiClient to connect to our network and to access our internal resources.

What is most valuable?

The Fortinet FortiClient is simple to use.

It is easy to install and it supports two-factor authentication.

It has good reporting. It's user-friendly and has good documentation.

What needs improvement?

We have been facing some issues when we use the web browser to log into the VPN gateway and we use the SSL VPN through the web page and have found that the browser is unstable.

It is difficult to get logs for the client on the firewall.

Technical support can be improved. While they respond quickly they don't resolve the issues quickly.

I have yet to find the benefits of the latest upgraded version.

For how long have I used the solution?

I have been using Fortinet FortiClient for one or two years.

We are using the latest version.

What do I think about the stability of the solution?

I find it to be stable, but we want to enhance the VPN connection.

What do I think about the scalability of the solution?

We have not tried to scale it yet.

How are customer service and technical support?

We have contacted technical support, and they respond very quickly.

There times that they cannot address the issues that have and spend a lot of time trying to support us.

How was the initial setup?

The initial setup is straightforward. It's quite easy to setup.

What's my experience with pricing, setup cost, and licensing?

I don't have the licensing schema for the VPN solution because we just purchased the VPN gateway.

What other advice do I have?

We are evaluating solutions to enhance the protection for the endpoint that has been installed on laptops or PCs, for when they take the laptop or PC out of our office and connected it to the internet.

We want to find a comfortable solution for the ACL or EDR.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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