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Miguel Santiago
Owner at Securnet
Real User
Top 20Leaderboard
Has a valuable Bring Your Own Device feature and good usability
Pros and Cons
  • "We think it's simple. We think it's very useful and we really like reports and everything."
  • "The biggest disadvantage is the pricing."

What is our primary use case?

We are using the Forescout Platform mostly for the Bring Your Own Device features. So we like it very much. We like the dashboard, the usability, and the Bring Your Own Device feature. That's our main usage of the Forescout.

How has it helped my organization?

We are really adapted to the product. So we find it perfect.

What is most valuable?

Now that I'm used to it I don't see many places to improve it. We really like it as it is. We think it's simple. We think it's very useful and we really like reports and everything. We like it very much.

What needs improvement?

The biggest disadvantage is the pricing. I can see that the product has value. I see that the product is really good. I think that the pro is it's really stable, but price-wise, I think it's bad. But you have to pay for quality. But the pricing can be a little bit improved in my point of view. It will be harder to choose if we start comparing features and prices and when we made the initial choice. Our choice was based mainly on features. There was no price comparison involved. I think that it is not in the same landscape. The landscape has changed and there are a lot of contenders in this field. The price scale could be improved.

For how long have I used the solution?

I have worked with Forescout Device Visibility and Control Platform for two years.

What do I think about the stability of the solution?

The availability is one hundred percent available. So we don't have issues with that also, so very good.

What do I think about the scalability of the solution?

The installation is small enough, it's 500 users and there are no issues with the performance. So our escalation costs, we are small so it's perfect. I've had no issues. The availability is one hundred percent available. So we don't have issues with that also, so very good.

How are customer service and technical support?

Technical support was really great at the beginning of the setup. At the moment we don't use it because the product is very good. I cannot say if it's good or it's bad because we don't use it, we don't see any issues. It's very good. So for me, I cannot tell you if the support is fast or it's slow, or if it's good or bad because we don't use it. No, we don't use the support.

How was the initial setup?

The initial setup was straightforward. We have help from the manufacturer, so to put it in place it was straightforward. We have been using it for two years now with no issues.

What's my experience with pricing, setup cost, and licensing?

The pricing is really bad. We think that it's expensive. So the pricing part is expensive.

What other advice do I have?

I recommend doing a compression demo. If people use it, they will buy it. So they have to see the product in place. That's the main recommendation is to do a proof of concept. If they do, they will buy it. 

I would rate Forscout Device Visibility and Control Platform at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Information Security Officer at a tech services company with 501-1,000 employees
Real User
Top 20
Good compliance with simple user interface, and lots of plugins
Pros and Cons
  • "The user interface is quite simple."
  • "The solution does have a bit of complexity, and there's some complexity in the deployment. Users need to be trained before undertaking an initial setup."

What is our primary use case?

We've been able to use the solution for a couple of tasks including using it to monitor for anti-virus compliance. We also use it to monitor the health of the security history of our endpoints.

What is most valuable?

It's a great solution. We use it for the internet here and it's been helpful. It's a great product for our Mac PCs and we can implement it to both our wireless and our wired network.

It's very quick.

The compliance aspects of the solution are excellent and one of the solution's best features. It helps us maintain the compliance of our endpoints.

In terms of physical tools, we are very satisfied.

In our organization, the solution provides us with a sound perimeter. 

The user interface is quite simple.

The version we're currently on, 8.6, has a lot more plugins than past versions. Now you can plug in anything you want. It helps us to utilize the product more fully.

What needs improvement?

There's always room for improvement for the solution. Off the top of my head, I really can't determine anything that is lacking right now. Basically there is no room for improvement that I can describe.

The solution does have a bit of complexity, and there's some complexity in the deployment. Users need to be trained before undertaking an initial setup.

What do I think about the stability of the solution?

The solution has very good uptime, and we have had no issues at all in terms of stability.

What do I think about the scalability of the solution?

We didn't have any issues with the ForeScout scalability. So far, we've agreed with the pricing required for both the hardware and the software. 

How are customer service and technical support?

We haven't been in touch with technical support, so I can't speak to their level of service and how they interact with clients.

How was the initial setup?

The solution is not that simple, however, it's not complex, either. It's a solution that does so much it needs a bit of understanding to properly use it. Once team members go for basic training, they should be able to handle it. The basic training will also give team members a networking background to be able to master the solution. It's not very difficult, but a person will have to be a bit technical.

What other advice do I have?

I'd advise companies to ensure their teams are well trained in ForeScout before starting implementation of any kind. Those setting up and using the solution should have a basic background in networking. If users are comfortable with configuring, they can create processes for the environment. That way, it will be deployed properly.

Teams should also test the solution first before they launch so there won't be any surprises. If they need to make changes, they need to manage the process properly.

I'd rate the solution nine out of ten. If it was a bit less complex, I'd give it perfect marks.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RobertoMarinozzi
System Engineer at Maticmind S.p.A.
Real User
Very good features, an easy initial setup, with a recently improved licensing model
Pros and Cons
  • "I have noticed that in the last year the license model has changed from licensing the whole appliance to licensing the number of devices. It's more simple for a large installation, or a user to have CounterACT as their peripheral site in the company. It's a good choice to have changed the license policy."
  • "For the user, the policy that they have implemented sometimes needs adjustments. Sometimes the features that the customer asks for aren't involved in the main installation, and I need to bolt an add-on in. However, I never know if this policy is the right one when I do this."

What is our primary use case?

In both the environment I have used CounterACT to permit guests access and recognize automatically domain/white list members

How has it helped my organization?

It permit to treats the access policy without lists of macaddresses but by mean a dynamic policy

it permits to discover and classify a lot of devices that the organization forgets to have to manage




What is most valuable?

The last two or three versions that have been released on CounterACT Forescout have allowed for the possibility to search for any kind of device. Before that, I could only search for guest domain users.

What needs improvement?

For the user, the policy that they have implemented sometimes needs adjustments. Sometimes the features that the customer asks for aren't involved in the main installation, and I need to bolt an add-on in. However, I never know if this policy is the right one when I do this.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

It is a very good product.

What do I think about the scalability of the solution?

Very good policy has been released with the for device licenses that permit to "paint" the better solution using virtual appliances.

How are customer service and technical support?

It has very good support, it is very easy to contact the country post-selling engineer.

How was the initial setup?

The initial setup is very, very simple. It's more complex to tune the product in the company environment and usually, that requires two days. I need a few days to tune the product correctly. I do also need to do a lot of tests during the initial implementation.

What about the implementation team?

We implemented together vendor team.

What's my experience with pricing, setup cost, and licensing?

I have noticed that in the last year the license model has changed from licensing the whole appliance to licensing the number of devices. It's more simple for a large installation, or a user to have CounterACT as their peripheral site in the company. It's a good choice to have changed the license policy.

Which other solutions did I evaluate?

no, I have used only forescout and I haven't need to use anything else

What other advice do I have?

I have installed the solution for two customers. For one, I have used the CounterACT CT 1000. In another environment, I did a more complex installation and I have used the appliances and management in a tray.

Forescout is a very good company that delivers very good features. I love it. I'd rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Makhdoom Ammar Ahmed
Technical Consultant at a tech services company with 11-50 employees
Consultant
Top 20Leaderboard
Multiple useful features, effective device fingerprinting, and easily scaled
Pros and Cons
  • "Forescout Platform provides multiple features. They have a very effective device fingerprinting in their cloud. You do not need to add any devices manually, such as in Mac devices. Other solutions you have to add IoT devices and OT devices manually. This is one of the major areas that Forescout Platform is excelling in."

    What is our primary use case?

    We are using the Forescout Platform for authentication and for 100% device visibility.

    What is most valuable?

    Forescout Platform provides multiple features. They have a very effective device fingerprinting in their cloud. You do not need to add any devices manually, such as in Mac devices. Other solutions you have to add IoT devices and OT devices manually. This is one of the major areas that Forescout Platform is excelling in.

    There are features that you can protect your organization.

    For how long have I used the solution?

    I have been working with Forescout Platform for approximately eight months.

    What do I think about the stability of the solution?

    I have observed the solution to be stable.

    What do I think about the scalability of the solution?

    Forescout Platform is a scalable solution and it is easy to scale.

    Forescout Platform is new to the market here in Pakistan and customers prefer Cisco. We recommend the Forescout Platform to our customers because they are comparable solutions. Many of them are considering the Forescout Platform for their upcoming project. Customers in the financial sector have been interested in the solution.

    How are customer service and support?

    I have been satisfied with their support. Their response to all of our queries has been very helpful.

    Which solution did I use previously and why did I switch?

    I have previously used Cisco ISE.

    How was the initial setup?

    The initial setup of the Forescout Platform is very straightforward when compared to Cisco.  Cisco ISE is very complex.

    The time it takes for the deployment depends on the availability of the customer, and the team. If the customer can provide some information as soon as possible then the deployment can be done within 60 days for a large organization. This can be between 1,000 to 20,000 endpoints.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the solution depends on the customer's requirement because the customer is asking for different integration with a different product. Forescout Platform's price would start to get a bit higher. However, overall the price is a little expensive. It's can fit within the customer budget.

    What other advice do I have?

    My advice for someone looking to implement the Forescout Platform, it is a product that tells you what are the devices connecting your network. Without installing agents or without doing manual work, you can automatically know the inventory of your devices in your organization.  It's a very good feature that you can discover all devices connected to the network, such as printers or iPhones. You do not need to categorize the devices or find the MAC address of the devices connected on the remote side.

    I rate Forescout Platform a nine out of ten.

    If the price was cheaper then I would rate the solution a ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Dilan Jayamantri
    Product Manager at South Asian Technologies
    Reseller
    Top 20Leaderboard
    Easy to deploy, stable, and offers good network visibility
    Pros and Cons
    • "The initial setup is quite simple. It's not too complex or difficult to set up."
    • "The solution needs more definitive pricing. The costs are hard to nail down."

    What is our primary use case?

    We're Forescout partners and offer this as a solution to our clients.

    What is most valuable?

    The solution's most valuable aspects are its network visibility and its ability to extend into other solutions for integration purposes. 

    The initial setup is quite simple. It's not too complex or difficult to set up.

    What needs improvement?

    The solution needs more definitive pricing. The costs are hard to nail down.

    For how long have I used the solution?

    I've been using the solution for less than two years. It's been one and a half years at this point. It hasn't been too long.

    What do I think about the stability of the solution?

    The solution is stable. It's very reliable. There aren't bugs or glitches. It doesn't crash.

    What do I think about the scalability of the solution?

    The solution is scalable. If an organization needs to expand it out, they are able to fairly easily.

    We tend to use this solution for different sized companies in various markets.

    How are customer service and technical support?

    Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the level of support we receive.

    How was the initial setup?

    The initial setup is not complex at all. It's straightforward. It's pretty easy to manage.

    What about the implementation team?

    We implement and deploy the solution for our clients.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is very important in Sri Lanka. We're sensitive to pricing. We'd like it if the solution was more clear on their pricing and if they were able to lower it.

    What other advice do I have?

    We try to always use the latest version of the solution.

    We're a partner. We use various deployment models, depending on the company we are implementing the solution for. We use both cloud and on-premises deployment models.

    I'd recommend the solution to other users and companies. We've been quite pleased with the solution so far.

    The customers seem to be very happy with the product as a whole. It's just the pricing that worries everyone. There's the competition to consider. If others can offer better pricing, I believe we would probably consider deploying it instead.

    That said, overall, I'd rate the solution nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    GM Technical Management at a tech services company with 201-500 employees
    Reseller
    Quite stable, with an agentless deployment that is easy to do
    Pros and Cons
    • "The most valuable feature is the ease of deployment, which does not require the use of an agent."
    • "Better integration with third-party vendors is needed because as it is now, the list of third-party solutions that we can integrate and automate is quite limited."

    What is our primary use case?

    We are a solution provider and we are currently implementing this product for our customers.

    One of the reasons we use Forescout is to differentiate between our employees and guests in the office. For employees, we want to make sure that all of the Wi-Fi devices connected to our infrastructure comply with our security regulations. For guests, or for subcontractors, our goal is to monitor and regulate access.

    This also provides us with the ability to use automation during our compliance and review. For example, we can automate processes with third-party solutions such as Splunk, or our own firewall can have an automatic response based on the compliance results from Forescout.

    What is most valuable?

    The most valuable feature is the ease of deployment, which does not require the use of an agent.

    We are satisfied with the interface.

    What needs improvement?

    Better integration with third-party vendors is needed because as it is now, the list of third-party solutions that we can integrate and automate is quite limited. We would like to see the list of vendors expanded to be broader.

    The types of products that we would like to integrate with are firewalls, patch management solutions, and SIEM applications, for example.

    For how long have I used the solution?

    We have been working with the Forescout Platform for about two years.

    What do I think about the stability of the solution?

    It is quite stable and we have not experienced any issues.

    What do I think about the scalability of the solution?

    I thinking that Forescout scales well enough.

    How are customer service and technical support?

    We are satisfied with technical support and have not had any problems with them.

    How was the initial setup?

    The initial setup is pretty straightforward. The length of time required for deployment depends on the number of use cases that we want to implement. For example, integration with different products will take longer to deploy than a simple REST API access or integration with Active Directory.

    I would say that on average, it might take between two weeks and one month to deploy.

    What about the implementation team?

    We have a system integrator to assist with deployment.

    What other advice do I have?

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    Chief Technology Officer at Penta Global Limited
    Real User
    Easy to use, quick to set up, and offers good management
    Pros and Cons
    • "It allows for good detection of all the vendor products we have on-site."
    • "The solution could always improve by adding more features to make it more robust."

    What is our primary use case?

    Right now, we are looking to implement the solution in a hospital where a lot of people come to the lobby and are outsiders or guests. The VOD and guests' mobile phones will be able to connect to the Wi-Fi. This is the latest use case we are working on.

    What is most valuable?

    The solution offers very good management.

    It allows for good detection of all the vendor products we have on-site.

    The solution is very similar to other solutions, so it's not hard to figure out how to use it.

    What needs improvement?

    The solution could always improve by adding more features to make it more robust.

    For how long have I used the solution?

    I deployed the solution for one project about a year and a half ago. I may implement another one for another project this year.

    What do I think about the scalability of the solution?

    The scalability is quite good. It does depend on the complexity of the setup, but for our purposes, we've never run into any issues.

    How are customer service and technical support?

    We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of service they provide. We have our own team in-house that will troubleshoot if we run into problems.

    How was the initial setup?

    The initial setup is pretty straightforward. It's not complex.

    It took us about one week to deploy the solution. It didn't take long to set everything up.

    What other advice do I have?

    I'm basically focusing on the product line right now. It's pretty good. The nice thing about it is that at last, we have a kind of software that's very easy to work with.

    While most people in most of the cases do not want to go for Mac, in the case of cybersecurity, I believe it is very important to do so. In enterprise cases, the common culture is the DYD. Organizations need to add some sort of network access control to prevent many issues.

    I'd rate the solution itself eight out of ten overall. It's quite good, but it could always continue to improve.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Adesoji
    Head IT Infrastructure and Security at United Capital Plc
    Real User
    Top 20
    Provides visibility into the workings of our routers and switches
    Pros and Cons
    • "It has helped with improving our security posture in terms of controlling the access of rogue devices into our network through identification. We have been able to prevent rogue device activities on the network, check the health of the system, and ensure remediation."
    • "The initial setup is a bit complex."

    What is our primary use case?

    My company is in the financial services industry. The primary use case is Network Access Control and control endpoint access to network. The environment is used to process sensitive data. We want to ensure that rogue devices and unauthorized devices are unable to join the network. This will reduce our exposure to attacks.

    How has it helped my organization?

    It has helped with improving our security posture in terms of controlling the access of rogue devices into our network through identification. We have been able to prevent rogue device activities on the network, check the health of the system, and ensure remediation. 

    It has provided visibility into the workings of our routers and switches. We also extended this capability to our branch offices through a WAN connection.

    What is most valuable?

    Access control: Being able to set policies that determine how devices join our network and how they are expected to behave while on the network. The fact that we are able to access the hygiene of our endpoint and monitor it continuously makes it fit for purpose.

    What needs improvement?

    I would advise Forescout through their research and development to look for features that they can add. Also, based on the what other competition may be selling, if they find any useful feature, they should add those to their product.

    For how long have I used the solution?

    The last three months.

    What do I think about the stability of the solution?

    It is stable and reliable.

    What do I think about the scalability of the solution?

    It is a good product that is fit for purpose.

    How are customer service and technical support?

    Fantastic

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    The initial setup is a bit complex.

    What was our ROI?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    The setup cost, pricing, and licensing are on the high side.

    Which other solutions did I evaluate?

    No. I heard of Forescout, then went ahead and bought it.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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