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Abdul Basit
Network Design Engineer at Comstar - Information Systems Associates Ltd.
Real User
Top 20
Good customization capabilities with easy scalability and a straightforward setup
Pros and Cons
  • "The solution is very user friendly."
  • "They should work to make their licensing more affordable."

What is our primary use case?

We belong to the hotel industry. In the hotel itself, we have deployed WIFI fully throughout the establishment. So far, it is working perfectly.

What is most valuable?

The solution offers a lot of great features to its users.

The multiple FSIVs is great. 

The meshing is very effective.

The solution has a very high bandwidth.

We've found the initial setup to be straightforward.

The solution is very user friendly.

It offers good customization capabilities.

We have found the dashboards to be quite good.

What needs improvement?

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly.

They should work to make their licensing more affordable.

For how long have I used the solution?

I've been using the solution for five to six years at this point. It's been a while for sure.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. I've found it to be extremely reliable.

What do I think about the scalability of the solution?

The solution scales quite easily when you need it to. We use and mix and match the old and new versions as we change rapidly. We have our older equipment that hits its end of life, and we deploy new ones to cover the old. We are able to do this pretty seamlessly, and, if we need to, we can just continuously add on based on our requirements.

Everyone who works in our organization uses the solution.

How are customer service and technical support?

We've been in touch with technical support multiple times. When we create a ticket, they are quite responsive. We're satisfied with their level of service.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. A company shouldn't have any issues with the implementation.

We deployed almost 420 pieces and in total it only took us about a month and a half.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid on a yearly basis. We are working with three yearly licenses.

The pricing is okay, however, it could be more affordable.

Which other solutions did I evaluate?

We have looked at Aruba and Cisco as well as ExtremeWireless and compared them all to Ruckus.

What other advice do I have?

We are a large partner.

We don't use the latest version of the solution every single time. Often we mix and match versions.

I would recommend the solution to other organizations. We've been largely very happy with the product overall.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Get our free report covering Cisco, Aruba Networks, Ruckus, and other competitors of ExtremeWireless. Updated: January 2022.
563,148 professionals have used our research since 2012.