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DX Infrastructure Manager Customer Service and Support

AM
Services Infrastructure Architect at a tech services company with 1,001-5,000 employees

They're pretty knowledgeable and they rely heavily on documentation. I don't know if they have a lot of direct hands-on field experience, but their knowledge of the documentation is pretty good.

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KN
Techincal Support at a tech services company with 51-200 employees

Broadcom acquired CA. When they were CA, their technical support was okay, but since the acquisition, they are kind of slow in terms of support. Being one of their partners, we need their support in terms of selling this product to other customers. There is a knowledge gap between me as a partner and OEM. OEM needs to come and position themselves very well in the market and help us with some of the opportunities that we are trying to drive for these solutions.

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