We just raised a $30M Series A: Read our story

DX Infrastructure Manager Alternatives and Competitors

Get our free report covering Zabbix, Broadcom, Microsoft, and other competitors of DX Infrastructure Manager. Updated: September 2021.
540,984 professionals have used our research since 2012.

Read reviews of DX Infrastructure Manager alternatives and competitors

Umair-Akhlaque
Enterprise Solutions & Services Head at a tech services company with 51-200 employees
Real User
Top 10
A Performance Monitor, Control Virtual Environments, and helps you build your CMDB

Pros and Cons

  • "Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
  • "When you implement SolarWinds on a larger scale my customers complain about the speed."

What is our primary use case?

The primary use case of this solution is for centralized monitoring of the server performance to ensure that the servers have proactive monitoring, CPU utilization, memory, and performance across the monitoring. 

SolarWinds was suggested to our clients running a mid-size infrastructure, with budget constraints and can't afford IBM, Broadcom, or Microsoft.

How has it helped my organization?

The customer's requirements are met with SolarWinds.

It helps with server monitoring and not only to monitor the physical servers, but it can also control the virtual environment. It has good monitoring in VM integration by VMware or Citrix.

SolarWinds is not just a monitoring tool, it can provide you with a capacity planning giving you complete a server inventory and helps you fulfill your commitment to the business. 

You will know your plan and what you will need in the next two years to achieve your capacity planning.

You are aware of what is happening in your servers, what their performance is, how the applications are behaving, and it helps you build your CMDB as well.

What is most valuable?

Our clients like the nice dashboard where they can see the active monitoring and includes performance, CPU usage, memory usage, and files. 

Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds.

What needs improvement?

When you implement SolarWinds on a larger scale my customers complain about the speed. It's slow. This is an issue that has been going on for a long time that hasn't been properly addressed by SolarWinds. In a bigger architecture, the portal is still slow. They will have to look into it and see how they can improve it because this is the biggest complaint the customers have.

In the next release, I would like to see improvements made to the reliability and the issue with the speed, especially the slowness with their browser-based solution.

For how long have I used the solution?

I have been using this solution for ten years.

What do I think about the stability of the solution?

This solution is stable but when the product has a lot of data in the databases, the speed is an issue.

What do I think about the scalability of the solution?

The solution is scalable, but not for large infrastructures. I can recommend SolarWinds for a mid to large scale organization. I am not convinced that customers who have two to four thousand devices and two thousand servers can implement SolarWinds on such a large scale.

How are customer service and technical support?

The technical support is good, it's above average.

Which solution did I use previously and why did I switch?

Previously we implemented the CA UIM solution, CA Spectrum, and Microsoft Monitoring.

SolarWinds is much easier than any of them.

How was the initial setup?

The initial setup is straightforward. It's easy to implement, but when you implement it in a huge environment you will have some complexity. Also if you implement it in a single box, it can be complex.

If it is a mid-scale customer they can implement this solution on their own. They will need only two or three bars and a maximum of two servers are more than enough to implement.

If it's a small solution, you can implement it. It keeps the database separate. It's straightforward, it is not difficult.

Overall it is a very simple implementation.

The length of deployment depends on the infrastructure, the customer that I am referring to took a month and a half to implement most of the requirements. 

What was our ROI?

From a vendor's point of view when implementing this solution, SolarWinds will gives me paid access. 

From a customers point of view, they get a good return on investment because they are not paying a lot of money when you compare to what they used to pay for IBM and other large vendors.

It is clearly a good return on investment for any customer when they implement SolarWinds.

What's my experience with pricing, setup cost, and licensing?

The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license.

Nothing is free in SolarWinds, anything that you need is an additional cost.

When you compare SolarWinds to Broadcom, Broadcom has a simpler policy, you can install it and you don't have the complex licensing where you need a separate license for every little thing. 

Customers don't understand the complexity of the licensing when you need a separate license for the application and storage as an example. With SolarWinds, you have to pay for every feature.

What other advice do I have?

Improvements come as we are moving forward. Requirements also change with time.

There were times when we used to be a complete physical infrastructure. Most of the customers have now moved to a virtual infrastructure.

The requirements are also changing. In the last ten years, what I have seen is that SolarWinds is improving its product as per the demand of the customer.

SolarWinds is easy to implement and it has most of the information the customer is looking for, and the dashboard has the wow factor.

I think that every IT team should have to courage to try to implement it by themselves because it is not difficult.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MiritGoldring
Delivery Manager at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Good custom dashboards and reports with an easy initial setup

Pros and Cons

  • "The initial setup is pretty straightforward. It's not complex at all."
  • "The pricing is a bit expensive for smaller companies."

What is our primary use case?

We primarily used it for monitoring. We used the desk portal that you have for IT support. We also installed the OBi and the BBD to do a lot of the analytics and to prevent difficulties within the BBD dashboard.

What is most valuable?

The most valuable feature of the solution depends on a few factors. Sometimes if a user is working with, for example, Norton systems, and uses the consoles or monitoring desk ports, if they work with the system feed, they can present a performance report. It's very useful because users can do quite a bit of analytics just from that.

The core manager also allows for the creation of a custom dashboard, and users can use the cache from the dashboard which can include images. You can import the images to the custom dashboard and create basically whatever you want or need.

What needs improvement?

It depends on the contract a user holds with the company, but technical support could be improved. We work with a vendor of Micro Focus. If you need support for the OBi or BBD, you might be able to use R&D. If we need something we call R&D and get level one support.

The stability of the solution has become problematic and should be improved.

The pricing is a bit expensive for smaller companies. 

For how long have I used the solution?

If I recall we used the solution for an agency installation, or we used the site for monitoring agencies. For operations, if you have Micro Focus 2003 to 2008 you can do this. 

What do I think about the stability of the solution?

The stability isn't so great. Stability was really good in the past, but now, even if you have software on the network the operating system is very problematic.

What do I think about the scalability of the solution?

The solution is quite scalable. Even now, with the new system that they have. Recently, they changed the platform out to a licensed model and it's very easy to change the license if you need to grow. If you have an agent license you can apply it with the agent side license or with an APM induction license and scale up quite well.

On our client-side, we have a lot of users. We work with enterprise-level clients as well as smaller companies and have a lot of users on the system. This includes IT managers and operations center managers among others.

Which solution did I use previously and why did I switch?

We've previously used a variety of other solutions. 

We've worked with CA, Nagios Spectrum, Unicenter (which is the older version of Nagios), and Tivoli. Most customers have been on or are on Tivoli as well.

How was the initial setup?

The initial setup is pretty straightforward. It's not complex at all.

The solution is easy to install, which is wonderful.

What's my experience with pricing, setup cost, and licensing?

The pricing may be a bit high for smaller customers. If a customer doesn't have more than 2,000 users, they might prefer to go with an open-source option, which won't cost much, if anything. Smaller companies can find a lot of other solutions besides Micro Focus, which is more suited for larger companies.

What other advice do I have?

We're partners with Micro Focus as well as Microsoft and BMC and we're based in Isreal.

We use the on-premises deployment model. We don't use the cloud deployment model. A lot of the systems are not on the cloud yet. 

We also internally developed a system on the AppSwitch platform to help our clients gain more advantage. We have it monitoring all systems.

If the customer is an enterprise-level customer with more than 1,500 or 2,000 users, Micro Focus can help. Users can do a lot on the IP in terms of the monitoring systems and will find a lot of boot code. 

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Get our free report covering Zabbix, Broadcom, Microsoft, and other competitors of DX Infrastructure Manager. Updated: September 2021.
540,984 professionals have used our research since 2012.