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Jean Lukas Lloyd
Support Director at Redcomputo Ltda
Real User
Top 10
Good security an HCI with helpful technical support
Pros and Cons
  • "The security is very good on the solution."
  • "The licensing can be difficult to understand."

What is our primary use case?

The solution is largely used for security purposes.

What is most valuable?

The security is very good on the solution. We feel very secure. The protection on offer is quite good.

The product offers very good services overall.

The HCI is very useful for us. 

Technical support is very good. We find them to be helpful.

What needs improvement?

I'd like it f we could use HEI and CI capabilities. I've had a chance to look at the entire Edge portfolio, and I find those lacking in this solution.

I sometimes have trouble translating the solution.

The licensing can be difficult to understand.

I'd like to have the capabilities to change the main dashboard a bit. It should be more flexible.

How are customer service and technical support?

We've found that technical support is a bit slow to respond. 

However they ask a lot of questions, and they try to work through the issues. We tell them what is wrong and then they work to solve the problems so they don't exist anymore. It's very good.

What other advice do I have?

We are an implementor. We're a solutions provider and we partner with Dell. I personally work for sales.

We handle various deployments, including on-premises, as well as private and hybrid clouds.

Overall, we're quite happy with the solution. I would rate it at a ten out of ten overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gaurav Vyas
Head Of Information Technology at Jekson Vision Pvt Ltd
Real User
Top 5Leaderboard
Easy to use wtih good technical support

What is most valuable?

This product is easy to use and should not be difficult for anybody.

What needs improvement?

When we first started with this product, we had some difficulty with it.

For how long have I used the solution?

I have been working with Dell PowerEdge VRTX for five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This solution is scalable. There are five people in the company who are using it.

How are customer service and technical support?

The support is good.

Which solution did I use previously and why did I switch?

Prior to Dell, we were working with a solution from HP and we are still using it. We decided to keep both systems running. The biggest…

What is most valuable?

This product is easy to use and should not be difficult for anybody.

What needs improvement?

When we first started with this product, we had some difficulty with it.

For how long have I used the solution?

I have been working with Dell PowerEdge VRTX for five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This solution is scalable. There are five people in the company who are using it.

How are customer service and technical support?

The support is good.

Which solution did I use previously and why did I switch?

Prior to Dell, we were working with a solution from HP and we are still using it. We decided to keep both systems running. The biggest difference between these two solutions is the price.

How was the initial setup?

It is pretty easy to install.

What's my experience with pricing, setup cost, and licensing?

This product is more reasonably-priced than similar solutions by HPE.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.