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Dell EMC Storage Resource Manager OverviewUNIXBusinessApplication

Dell EMC Storage Resource Manager is #2 ranked solution in top Storage Management tools. IT Central Station users give Dell EMC Storage Resource Manager an average rating of 8 out of 10. Dell EMC Storage Resource Manager is most commonly compared to NetApp OnCommand Insight:Dell EMC Storage Resource Manager vs NetApp OnCommand Insight. The top industry researching this solution are professionals from a computer software company, accounting for 35% of all views.
What is Dell EMC Storage Resource Manager?

ViPR SRM is a software solution that provides multi-vendor capacity, performance, and configuration dashboards and reports for traditional and software-defined storage resources.

Dell EMC Storage Resource Manager was previously known as Dell EMC SRM, Dell EMC ViPR SRM, ViPR SRM, EMC ControlCenter, ECC, EMC ProSphere.

Buyer's Guide

Download the Storage Management Buyer's Guide including reviews and more. Updated: November 2021

Dell EMC Storage Resource Manager Customers

HNTB Corporation

Dell EMC Storage Resource Manager Video

Pricing Advice

What users are saying about Dell EMC Storage Resource Manager pricing:
  • "There are no licensing costs for this product."

Dell EMC Storage Resource Manager Reviews

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AA
Modern Data Center and Cloud Engineer II at a tech services company with 51-200 employees
MSP
Top 5Leaderboard
Easy to deploy and use, with good local and global protection capabilities

Pros and Cons

  • "It has many features and capabilities such as local protection and global protection."
  • "The support needs to be improved because I have found that even simple issues take a long time to be solved."

What is our primary use case?

We are a solution provider and this is one of the products that we deploy, integrate, and give support to our clients on. It is used for disk management, provisioning, data progression, and snapshot management.

What is most valuable?

This product is easy to deploy and easy to use.

It has many features and capabilities such as local protection and global protection.

It is very suitable for users in a troubleshooting aspect.

What needs improvement?

The support needs to be improved because I have found that even simple issues take a long time to be solved. It takes a very long time to close a case.

This product has sandbox capabilities and it works in some cases, but we would like to be able to apply it from the production environment.

What do I think about the stability of the solution?

Sometimes, issues may arise from hardware or software. On the other hand, if the system is up for more than a year then it might need to be powered off and restarted.

How are customer service and technical support?

The response time needs to be improved. Recently when an issue arises, if you are level two or level three, it will take two, three days even, for support to respond.

After this, they want to gather logs and even the troubleshooting takes time. Often, the client is frustrated because they expect a quick response, and for the troubleshooting to be smooth and fast. They can't afford any kind of downtime or system outage, so they expect it to be fast.

Nothing is perfect so issues arise, but the response for support needs to be improved. 

How was the initial setup?

The installation and initial setup are smooth. It took time to complete, even when you install it on Windows.

What about the implementation team?

I have done this installation myself. We have two or three people for deployment. It's not very difficult if you are familiar with it.

What's my experience with pricing, setup cost, and licensing?

There are no licensing costs for this product.

What other advice do I have?

This is a product with a high demand right now because of its ability to not only manage but to handle more tasks. It is simple to use, even for end-users. Overall, I think that it is a very effective product and we will continue to recommend and implement it. 

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
AL
VP Global Infrastructure at a media company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Reliable and easy to use, but the support needs improvement

Pros and Cons

  • "It's all about ease of use and reliability."
  • "Technical support needs improvement, as well as the engineering resources, who do the upgrades."

What is our primary use case?

We use this solution for multiple storage platforms all over the world that need to be able to move data and manage it across them. You have a singular view across all of your storage platforms of what is being used, what is available, and then being able to manage and manipulate those resources as long as it has the capability to manage them.

What is most valuable?

It's a valuable teacher. It's all about ease of use and reliability.

When you get to this class of platforms, it all boils down to a couple of similar things. One of those things is about how easy it is to use, then how reliable it is, and then the overall supportability of it.

What needs improvement?

Technical support needs improvement, as well as the engineering resources, who do the upgrades.

What do I think about the stability of the solution?

It's a stable solution. We don't have any issues with the stability of the Dell EMC Storage Resource Manager.

How are customer service and technical support?

It's one thing to call technical support when there is a problem, but when you have to do an upgrade there is a team from Dell and EMC that does that work. 

The work is done with your team, but they are the ones who are doing the work. At the end of the day, if those people are not completely up to speed and knowledgeable on the product or what the latest changes are, you are going to have some issues. They are not very strong in that area these days. They are struggling.

What other advice do I have?

Ask them questions about the support model and support structure. Make sure that you understand that this is typically something that you will have there and that we used to be a strong point of EMC, and now because Dell is involved, it is not.

I would rate Dell EMC Storage Resource Manager a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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