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Senior Account Manager at a tech services company with 51-200 employees
Real User
Top 5
User-friendly, easy to use, and reliable
Pros and Cons
  • "The solution is very user-friendly. After setting up five machines for our customers we teach them how to set up the agent and start doing their backups. It is very easy for them once they see how to do it, they like to do it on their own."

    What is our primary use case?

    I use Dell EMC NetWorker for system backups.

    What is most valuable?

    The solution is very user-friendly. After setting up five machines for our customers we teach them how to set up the agent and start doing their backups. It is very easy for them once they see how to do it, they like to do it on their own.

    Dell EMC NetWorker is a complete solution, providing end-to-end, disk to disk to tape backup features, which makes it more suitable for customers here in Oman.

    For how long have I used the solution?

    I have used Dell EMC NetWorker within the last 12 months.

    What do I think about the stability of the solution?

    The solution is stable.

    How are customer service and support?

    The customer support is very good.

    Which solution did I use previously and why did I switch?

    I have used Avamar.

    The major differentiator between Dell EMC NetWorker Avamar is the Tape Out function, we recommend mostly NetWorker because customers here in Oman have compliance policies to keep the tapes out. Most of my installations are NetWorker and we only have a few on Avamar.

    What's my experience with pricing, setup cost, and licensing?

    The price of the license could be cheaper and it would be a benefit if they came up with a new pricing model. The competitors here in Oman sell universal licensing where a number of virtual machines are hosted at the customer place which can be licensed, or you can license the CPU sockets in those servers. However, NetWorker offers only CPU sockets or overall storage capacity to backup, but there is no universal licensing where you can provide a number of VMs. They should offer more options to stay competitive with other solutions, such as Veeam.

    Which other solutions did I evaluate?

    I have evaluated Veeam solutions.

    What other advice do I have?

    I would recommend Dell EMC NetWorker to any large enterprise. For entry and mid-size customers, I would recommend it only if it falls within their budget requirements. If they do not have the budget, they can purchase a solution that works with normal storage while purchasing NetWorker or Avamar requires a storage solution also, such as  Dell Data Domain. It works in combination and delivers the best solution, but it is a little expensive. This is why it is best suited for enterprise customers who can afford it.

    I rate Dell EMC NetWorker a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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    Data Protection Specialist at a computer software company with 10,001+ employees
    Real User
    Top 5Leaderboard
    Very scalable and stable, supports all kinds of backups, and can be used across multiple sites and locations
    Pros and Cons
    • "It has the ability to support all kinds of backups. It can be used to back up databases, operating systems, virtual machines, Lotus Notes, and Exchange. It can also do remote image backups for remote sites. It integrates and works with Data Domain. It is an enterprise-class product that can be used for anything and everything across multiple sites and locations. It is also very scalable."
    • "Its console UI should be better. It should also have more out-of-the-box reporting functionalities. It should also have easier cloud integration. They have got cloud boost and things like that, but if you want to directly back up to the cloud, I'm not too sure whether you can do it. For example, you can easily send data from Commvault to AWS, Azure, or a container, but it seems to be not so easy in NetWorker."

    What is our primary use case?

    We use it for backups and data protection.

    What is most valuable?

    It has the ability to support all kinds of backups. It can be used to back up databases, operating systems, virtual machines, Lotus Notes, and Exchange. It can also do remote image backups for remote sites.

    It integrates and works with Data Domain. It is an enterprise-class product that can be used for anything and everything across multiple sites and locations. It is also very scalable.

    What needs improvement?

    Its console UI should be better. It should also have more out-of-the-box reporting functionalities.

    It should also have easier cloud integration. They have got cloud boost and things like that, but if you want to directly back up to the cloud, I'm not too sure whether you can do it. For example, you can easily send data from Commvault to AWS, Azure, or a container, but it seems to be not so easy in NetWorker.

    For how long have I used the solution?

    I have been using this solution for a few years.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    It is very scalable. It is used by our customers, and their user base is quite large with around 3,000 users.

    How are customer service and technical support?

    Their technical support is very good.

    How was the initial setup?

    It takes half an hour to one hour. You can do it yourself, but sometimes, you may run into issues and require tech support. We have five people for 24/7 support for our customers.

    If it is a virtual machine and you're upgrading the Networker version, you have to take a snapshot image before you upgrade it so that you can roll back to the earlier version in case you run into a problem. EMC doesn't support upgrades.

    What's my experience with pricing, setup cost, and licensing?

    We do need to purchase a license, but sometimes, it comes as a part of the Dell Data Protection Suite (DPS). It has a capacity-based licensing.

    What other advice do I have?

    I would recommend this solution. We plan to keep using it.

    I would rate Dell EMC NetWorker a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Snr. Systems Architect at a tech services company with 1-10 employees
    Reseller
    Top 5
    Stable but tricky to use
    Pros and Cons
    • "If it's set up the right way, it's a stable product."
    • "The user interface has to be improved"

    What is our primary use case?

    We use NetWorker for login support for SAP and VMware. I handle all maintenance-related issues on my own.

    What needs improvement?

    There's a lot of room for improvement. The user interface has to be improved.

    Sometimes it duplicates jobs. Overall, it's a strong legacy product but there's still a lot of room for improvement.

    We have to perform the very basic client registration process twice. We have to do it on the client-side and the NetWorker server-side. Sometimes just re-installing a client can be a nightmare. 

    Also, the layout can be a bit scattered. It's difficult to learn for a new newcomer. If you work with Linux clients, if you've got another non-Windows system, it's a little bit tough — a little complex.

    When it comes to the monitoring of backups, or if you want to grab a certain log, it's not as intuitive as other solutions. For example, if you want to find a backup for a certain client, it's not straightforward. With other solutions, like Avamar, this process is much easier.

    Scheduling is complicated. If you use the GUI to create a schedule and you auto mark all your backups SQL, it's simply not there. You have to change the view of the schedule from a calendar view to what they call a non-calendar view. Then you have to modify the attributes. You have to operate in a non-conventional way. Typically, when using the GUI, the expectation is to use the GUI for everything. With this solution, you have to go online to check the logs. You have to do some manipulations here and there — it's complex.

    Recovery is also complex. You have to build what we call 'a proper workflow' for recovery. 

    What do I think about the stability of the solution?

    It's quite a stable product. 

    What other advice do I have?

    I would recommend this solution. If it's set up the right way, it's a stable product. So, my advice is to make sure you set it up right the first time. As long as you've done that, it will run for ages.

    Overall, on a scale from one to ten, I would give this solution a rating of six.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Modern Data Center and Cloud Engineer II at a tech services company with 51-200 employees
    MSP
    Top 5Leaderboard
    User-friendly interface and scales well
    Pros and Cons
    • "The interface is user-friendly and can be used by the end-users."
    • "It is a little buggy at times, which is the only thing that I dislike about this product."

    What is our primary use case?

    We are a solution provider and this is one of the products that we implement for our customers.

    When we initially implemented this product, it was used for virtual machines that were running SAP. It is used for virtual machine backup, database backup, Exchange backup, and file-level backup.

    What is most valuable?

    The interface is user-friendly and can be used by the end-users.

    What needs improvement?

    It is a little buggy at times, which is the only thing that I dislike about this product. If they could clear up this issue then it would be great because, for the most part, this is a very effective product from my perspective.

    I would like to see more integration with third-party products, including both tape and disk products. I want to be able to perform backups not only from Dell EMC. Having this wide level of support would be very much appreciated.

    It could be easier to deploy.

    What do I think about the scalability of the solution?

    This is a scalable product.

    How are customer service and technical support?

    The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your problem. In the past, the response time was much better. I can recall when they responded within 10 minutes, which was very fast.

    Now, only premium users, or enterprise-class users, receive a fast response.

    Improving the response time for regular customers would be very helpful.

    Which solution did I use previously and why did I switch?

    I have used several versions of this solution.

    How was the initial setup?

    The initial setup for a new deployment can be a bit complex but with experience, it's very smooth. It takes perhaps 20 minutes to install.

    What about the implementation team?

    Our technical team can handle deployment and maintenance.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is based on the number of terabytes, so you need to purchase packages.

    What other advice do I have?

    In summary, this is a good product and I recommend it.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    ITCS user
    Enterprise Storage Management and UNIX System Administration at a financial services firm with 5,001-10,000 employees
    Real User
    Top 20
    User-friendly, easy to install, scalable, and is very stable, but they should provide local support
    Pros and Cons
    • "Deduplication is the most valuable feature of this solution."
    • "I would like to see encryption included in the next release to encrypt the data that we are backing up."

    What is our primary use case?

    We use Dell EMC NetWorker for our database and applications.

    How has it helped my organization?

    Because of the duplication feature, we were able to save a significant amount of storage space. We do not have to duplicate the data that is being backed up to storage. With this feature, we can back up a single data set rather than multiple data sets.

    It has enabled us to save a significant amount of storage space while also lowering our storage acquisition costs.

    What is most valuable?

    Deduplication is the most valuable feature of this solution.

    It is very intuitive and easy to use.

    What needs improvement?

    I believe that the area of support could be improved. They don't appear to have an adequate number of staff members to assist us if we have any problems. It would be extremely beneficial if they could provide local support.

    I would like to see encryption included in the next release to encrypt the data that we are backing up.

    For how long have I used the solution?

    I have been working with Dell EMC NetWorker for three years.

    What do I think about the stability of the solution?

    It is very stable. We have no issues with the stability of Dell EMC NetWorker.

    What do I think about the scalability of the solution?

    Dell EMC NetWorkerDell is a scalable product.

    We upgraded to a newer version twice.

    We have a large company with over 200 users.

    How was the initial setup?

    The initial setup was easy.

    What about the implementation team?

    We were able to complete the installation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    Dell EMC NetWorker is very expensive.

    Licensing fees should be reduced. It is a bit expensive, but it is a good application.

    What other advice do I have?

    I used to manage the backups, but I am no longer responsible for them.

    I would rate Dell EMC NetWorker a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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    Senior Infrastructure Consultant at FORUM INTERNATIONAL
    Real User
    Top 5
    Compatibility with many databases, effective deduplication, and easy to install
    Pros and Cons
    • "The solution offers compatibility with many types of database systems. It is one of the largest backup solutions. Additionally, it gives important information about data domain systems with deduplication."

      What is our primary use case?

      Our primary use case for the solution is for backup and recovery in all environments, such as physical and virtual ones.

      What is most valuable?

      The solution offers compatibility with many types of database systems. It is one of the largest backup solutions. Additionally, it gives important information about data domain systems with deduplication. 

      For how long have I used the solution?

      I have been using the solution for approximately three years. 

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      We have more the five customers using Dell EMC NetWorker.

      How are customer service and technical support?

      The technical support was slightly impolite in my experience.

      How was the initial setup?

      The deployment of the solution is easy when integrated with the data domain systems. Additionally, the documentation is available and it is simple to follow. It took approximately one week to deploy it. 

      What about the implementation team?

      The implementation of the solution took approximately one week and we used two engineers. 

      What's my experience with pricing, setup cost, and licensing?

      The pricing of the solution is not the cheapest compared to other similar solutions. The Networker is available as a component of the Dell EMC Data Protection Suite package and it should have the ability to be purchased separately. 

      The solution requires a perpetual license. We can upgrade the solution without the need to be renewed at an additional cost. 

      What other advice do I have?

      I would recommend the solution to others, especially due to the data domain system, as the target of the backup.

      I rate Dell EMC NetWorker a nine out of ten. 

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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      reviewer1315983
      User at a financial services firm with 10,001+ employees
      Real User
      Top 5
      Supports legacy products well but the container support is lacking
      Pros and Cons
      • "The support for legacy products is very good."
      • "I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups."

      What is our primary use case?

      We are using Dell EMC NetWorker for backup and restore purposes.

      What is most valuable?

      The support for legacy products is very good.

      What needs improvement?

      The components for container support such as Docker and Kubernetes need improvement. They are lacking.

      Stability needs improvement. Also, scalability could be better.

      I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups. Image backups are faster.

      For how long have I used the solution?

      I have been using this solution for more than 15 years.

      We are not using the latest version, we are one major version behind.

      What do I think about the stability of the solution?

      We have had some issues with stability, but we can't say for certain that it is an issue with the client's environment, or if it's an issue with the server.

      What do I think about the scalability of the solution?

      It's a scalable solution.

      We have approximately 5,000 clients per backup server, and we have six servers.

      How are customer service and technical support?

      We have not contacted technical support. We have only had a few issues that we were able to resolve.

      What other advice do I have?

      For newer software, EMC has expressed that they will not be supporting NetWorker for much longer. It is my understanding that they will continue for the next two years only. 

      We are looking for new technology, and we are in the middle of an RFI.

      I would not recommend Dell EMC NetWorker, as the product will end in a few years.

      I would rate Dell EMC NetWorker a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      System Administrator at a tech services company with 501-1,000 employees
      MSP
      Top 10
      Stable, high performance, and straightforward installation

      What is our primary use case?

      Dell EMC NetWorker is used for backing up and restoring data.

      What is most valuable?

      Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour.

      What needs improvement?

      The solution could improve by having more integration.

      For how long have I used the solution?

      I have been using Dell EMC NetWorker for approximately 10 years.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      Dell EMC NetWorker is scalable but it has some limitations. We have approximately five people using this solution in my organization.

      How are customer service and support?

      I have been satisfied…

      What is our primary use case?

      Dell EMC NetWorker is used for backing up and restoring data.

      What is most valuable?

      Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour.

      What needs improvement?

      The solution could improve by having more integration.

      For how long have I used the solution?

      I have been using Dell EMC NetWorker for approximately 10 years.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      Dell EMC NetWorker is scalable but it has some limitations.

      We have approximately five people using this solution in my organization.

      How are customer service and support?

      I have been satisfied with the technical support.

      Which solution did I use previously and why did I switch?

      I have previously used Commvault.

      How was the initial setup?

      The installation is straightforward.

      What about the implementation team?

      We can do the implementation with two engineers and one manager.

      What's my experience with pricing, setup cost, and licensing?

      There is a license required to use the solution and it is on an annual basis.

      What other advice do I have?

      I would recommend the on-premise deployment of the solution but not the cloud version.

      I rate Dell EMC NetWorker a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
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