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Wasi Rizvi
IT Specialist at a university with 10,001+ employees
Real User
Top 5
A complicated enterprise-level backup solution
Pros and Cons
  • "Storage-wise, EMC is user-friendly."
  • "The configuration is too complex."

What is our primary use case?

We mostly use this solution for file-based backups. 

We are a global company. We use NetWorker and other backup products throughout the world. We have a very close and long-term relationship with the EMC Networker and we are not going anywhere. We have roughly 30 to 40 TB of data stored with them.

We use this solution daily.

We have scheduled backups, daily, weekly, and monthly and we use the dashboard as a monitoring tool; if there is a failure, we can reconnect all the operational activity.

I don't directly do the backups, my backup administrator coordinates with EMC regarding all configurations, upgrades, and operational needs.

What is most valuable?

Storage-wise, EMC is user-friendly.

What needs improvement?

The configuration is too complex. As a backup solution, it's not user-friendly.

For how long have I used the solution?

I have been using EMC NetWorker since 2014.

What do I think about the stability of the solution?

Dell EMC NetWorker is stable. We don't have any issues scalability-wise, but configuring and upgrading are complex.

What do I think about the scalability of the solution?

Scaling out is very easy. We have a capacity-based license so we have no issues with the scalability.

How are customer service and technical support?

I personally don't deal with customer support but due to multiple unsuccessful attempts to upgrade, my administrator is not satisfied.

Which solution did I use previously and why did I switch?

We are using Microsoft BPM in parallel; it's not an enterprise backup solution, but it is an alternate solution. EMC is a one-vendor solution — that's why we chose it, but it is not a good backup solution, it's a complex solution.

How was the initial setup?

The initial setup is complex. Currently, my team is doing an upgrade and they are having a lot of trouble. They have attempted it multiple times but are still unable to complete the upgrade.

What about the implementation team?

We are located in Pakistan, we have a vendor that supports and guides us. The configuration and upgrades are not simple compared to storage and other uses; it's much more complex.

We have our own team that takes care of all maintenance-related issues.

What's my experience with pricing, setup cost, and licensing?

We're using a capacity-based license. My administrator can take backups as per we have the license. Our license includes support and maintenance. 

What other advice do I have?

In my opinion, Networker is not a very good product. It's very complex compared to Veeam and other products. In short, we needed a single bundle solution, that's why we chose Networker. Overall, I think Veeam is better.

I don't recommend it because of its complexity and the updates, etc. We don't recommend that anyone uses Networker. We recommend looking into Veeam or another solution.

On a scale from one to ten, I would give Networker a rating of five.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nezar Hamed
Senior Storage Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 10
Data domain is a good feature; integrations could be improved and expanded
Pros and Cons
  • "Data domain is a good feature."
  • "Lacks a restore feature."

What is our primary use case?

We are customers of Dell and I'm a Data Protection Supervisor Engineer at a Telecommunications company.

What is most valuable?

Data domain is the best feature in this solution. I think that this application was better when it was a backup window for a huge number of VMs. 

Networker with Data Domain  has a great value in integration with VMware regarding the enhanced backup window and high value of deduplication and capacity saving we can get with this setup especially in case of protecting high number of VMs.

What needs improvement?

Things could be improved in several areas beginning with support. If you compare it to Commvault or Veritas solutions, their support is better than Networker. In terms of features that are lacking, I think the restore feature is important and it's not available on NetWorker. The other solutions have more programs. 

For additional features, I'd like to see integration with any storage place. NetWorker finance also doesn't enable deduplication, there is no source deduplication while using NetWorker, it's only accessible if it's on a different domain. I hope to see that in the next release. I also think the data protection adviser should be embedded in the NetWorker software so there is no need to install another server to collect logs. Finally, the PMR is no longer supported in Linux. 

For how long have I used the solution?

I've been using this solution for 5 years. 

What do I think about the stability of the solution?

We have a few bugs but it's generally a stable solution. 

How are customer service and technical support?

Technical support really needs improvement. Getting assistance is a long journey starting with collecting logs. If we're lucky, we can have things sorted in a day. If the issue is related to an application or a link or a restore issue, anything regarding the performance, it's very difficult to get assistance. 

How was the initial setup?

The initial setup is easy, it's not complex.

What other advice do I have?

The best feature in NetWorker is the data domain. If you're not using that then you cannot use NetWorker with any media or any storage vendor. There's no protection adviser to get selective reports and the graphs, so you need to get other products for that and it will consume a new server in your infrastructure. If you're providing customer support the solution is limited. I don't recommend this for dealing with customers. I do recommend it for internal use and for data domain only. You can get the best performance and best deduplication value and capacity saving.

I would rate this solution a six out of 10. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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General Manager at a tech services company with 11-50 employees
Real User
Top 5
A stable and scalable backup and recovery solution

What is our primary use case?

Our retirement system in Chile is private. In short, in our social security system, when you put funds in every month, you'll have some money for your retirement. One of our client companies uses this solution for backups. There are a lot of terabytes that need to be backed-up. They have been using this solution for eight years. They are upgrading their hardware every day. Their hardware solution is EMC Data Domain and they use Dell EMC NetWorker in order to store the data. It works fine. Another one of our clients is a telephone company. They need to keep call data for long periods of time. Our other client is an astronomical observatory — the largest observatory in the world. They use Dell EMC NetWorker to keep track of their astronomical images, etc.…

What is our primary use case?

Our retirement system in Chile is private. In short, in our social security system, when you put funds in every month, you'll have some money for your retirement. One of our client companies uses this solution for backups. There are a lot of terabytes that need to be backed-up.

They have been using this solution for eight years. They are upgrading their hardware every day. Their hardware solution is EMC Data Domain and they use Dell EMC NetWorker in order to store the data. It works fine.

Another one of our clients is a telephone company. They need to keep call data for long periods of time. Our other client is an astronomical observatory — the largest observatory in the world. They use Dell EMC NetWorker to keep track of their astronomical images, etc.

We plan to extend our use of this solution. It's our life — we sell and deploy depending on our clients' needs.

What needs improvement?

They need to take off the tape and allow us to use different repositories in order to keep the data for five to 10 years. The data storage capabilities should be improved.

The next release will include better integration with Data Domain, which is a really good product.

What do I think about the stability of the solution?

This solution is very stable.

How are customer service and technical support?

The technical support is okay, but it could be better.

How was the initial setup?

You need to have some knowledge, but overall, the initial setup is not that complex.

Deployment depends on how many machines you want to back up — but that's not really a big issue. I think it's fast but it depends on if you have virtual machines, and on the size of the machines that you need to backup. The first thing you have to do is design. If you design everything properly, the setup is easy. Once this stage is complete, it's not a problem.

What about the implementation team?

We have some integrators and consultants that help us with deployment.

Just one person is required for deployment, but you need some client representatives, some telecommunication guys, some storage guys, and some virtual machine guys. In reality, only one or two people are necessary — one technician and one project manager.

One technician and one project manager are enough, even for a big project. As long as you plan and you control the different phases of a project, there won't be a problem. 

What other advice do I have?

On a scale from one to ten, I would give this solution a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Shehan Attapattu
head of presales at a integrator with 11-50 employees
Real User
Top 5Leaderboard
Integrates well with data domain, user-friendly, and has good support
Pros and Cons
  • "It's a good product that can be integrated easily with the Data domain."
  • "In the next release, I would like to see better pricing and more integration with the other products in Dell EMC."

What is our primary use case?

We are system integrators.

We have many systems that are being backed up using NetWorker, mainly in a virtualized environment, with several typical workloads.

What is most valuable?

It's a good product that can be integrated easily with the Data domain. 

What needs improvement?

They have many different products but they don't integrate all of the features into one product. This is an area of failure with this solution. For example, if we want source-side deduplication then we have to use Avamar because this kind of feature isn't available in NetWorker.

Some features in NetWorker are good as well as some features in Avamar are good. If they could combine the features of both products into one single product, it would be better.

In the next release, I would like to see better pricing and more integration with the other products in Dell EMC.

For how long have I used the solution?

We have been using Dell EMC NetWorker for three years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution and we have not had any issues.

What do I think about the scalability of the solution?

It's a backup system that is backing up more than 50 different systems.

We plan to continue using this solution. It's a good product.

How are customer service and technical support?

We have contacted technical support and they have provided us with good technical support. 

We have no issues.

Which solution did I use previously and why did I switch?

Because NetWorker does not provide all of the features such as source-side deduplication, we have had to go with some other products.

How was the initial setup?

The Installation is quite easy. 

The deployment took a maximum of three to four days.

The complete installation needed a bit of extra time due to some downtime for adding systems. But generally, the basic installation and configuration are done within three to four days.

What about the implementation team?

We have a good engineering team and the internal team is capable of handling the implementation.

What's my experience with pricing, setup cost, and licensing?

The price is a little on the high side, but it's reliable and provides a good service.

There are other products on the market with better pricing, which makes it a challenge to sell NetWorker.

What other advice do I have?

I would definitely recommend NetWorker to others who are interested in using it.

I would rate Dell EMC NetWorker an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Chief Financial Officer at a tech services company with 201-500 employees
MSP
Stable, easy to set up, and offers good technical support
Pros and Cons
  • "The updated graphical interface is better than it used to be."
  • "There should be more vendors incorporated into the solution."

What is our primary use case?

Primarily, I use the solution in order to backup to tape, usually for long-term backups.

What is most valuable?

With NetWorker, I'm still trying to use it more now, as I wasn't so much in the past.

I like how easily I am able to recognize the labels, the barcodes on the tape. With NetWorker, once you know your tapes and you have your record of them, you should be able to identify them easily.

The updated graphical interface is better than it used to be.

The initial setup is very straightforward. 

The solution is very stable.

We find the product to be scalable. 

Technical support is very helpful.

What needs improvement?

In older versions, the graphical user interface isn't so good. 

There should be more vendors incorporated into the solution.

For how long have I used the solution?

I've been using the solution for about two years or so. 

What do I think about the stability of the solution?

We have found the stability to be quite good. The performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution scales well. If a company needs to expand it, it can do so. 

We have five people working on the solution in our company.

We do not plan to increase usage at this time. In fact, we may switch to another solution.

How are customer service and technical support?

We have been satisfied with technical support. They've been helpful and responsive. 

How was the initial setup?

A company will find the initial setup wot be straightforward. It's not complex or overly difficult. The implementation process is easy.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the licensing costs.

Which other solutions did I evaluate?

We are considering switching to Commvault. We're looking into it a bit more. However, that would depend on what the client would like to do. It's not up to us.

What other advice do I have?

I've been using the solution as a customer and an end-user.

I work on the latest version of the solution, however, I can't speak to the exact version number. 

Currently, I'm just trying to find out if, let's say you've done a backup with NetWorker in the past, how are you'll be able to migrate that data to Commvault.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1315983
User at a financial services firm with 10,001+ employees
Real User
Top 5
Stable and easy to use but it could be more flexible, scalable, and have better support
Pros and Cons
  • "It's easy to use."
  • "They need more support for image backups."

What is our primary use case?

We use Dell EMC NetWorker for several solutions we have had such as Exchange, Microsoft SQL, Linux, Windows File, File data backups, and Oracle Databases.

What is most valuable?

It's easy to use.

What needs improvement?

NetWorker is coming to end-of-life in a couple of years, and even Dell has said that they are not going to continue with it. They no longer develop it.

They put their efforts into the new Power Protect products instead. 

Support for the cloud could be better and with the existing features, it could be a bit more robust. Also, the flexibility could be improved.

They need more support for image backups.

For how long have I used the solution?

The company has used this solution for 15-20 years.

We are not working with the latest version.

What do I think about the stability of the solution?

It's a pretty stable solution.

What do I think about the scalability of the solution?

It's not scalable. Once you have created a backup server and you have configured it for a specific load, then you can't change it. 

You have to estimate how big the load is that you are going to have. If that increases, suddenly, you will need to create a new server. 

I wouldn't suggest that it is scalable. Scalability is an area that needs improvement.

We are an admin group and we have several technicians that look into it as well. We have 40 users in our organization.

How are customer service and technical support?

Experience with technical support varies, sometimes they are very good and other times they are not that good.

However, their higher levels of Technical support are very good.

Which solution did I use previously and why did I switch?

I used other solutions in earlier employments. This company has been using NetWorker for as much as 20 years.

How was the initial setup?

I did not participate in the installation. It was already installed when I arrived.

We have a team of 5 engineers to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

They are not cheap. I don't know the fees specifically but they should definitely be cheaper. Everything should be cheaper :-)

What other advice do I have?

Since they are going to stop developing this solution, I cannot recommend it to others.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Consultant at a tech services company with 10,001+ employees
Real User
Top 5
Easy to deploy, scalable, but the features for troubleshooting could be improved
Pros and Cons
  • "It can support many different versions, both newer and older."
  • "I would like to see the user interface improved, more documentation, faster support, and it could be easier to configure."

What is our primary use case?

We use this solution for backing up our systems.

What is most valuable?

It can support many different versions, both newer and older.

What needs improvement?

The interface is the same, so when we are trying to troubleshoot the logs, it doesn't display properly.

There doesn't seem to be a lot of development with this solution. You don't see any updates with the features, or any development with the features. In general, Dell EMC doesn't seem to be investing much in the R&D of this product. They are selling it off.

I would like to see an improvement with the features in terms of troubleshooting and ease of use.

The documentation is very poor. It takes quite a bit of experience to understand the documentation. A new person who is going through the documentation will not be able to understand. There is no detailed documentation.

The product itself is good, but it takes a lot of time to troubleshoot.

I would like to see the user interface improved, more documentation, faster support, and it could be easier to configure.

For how long have I used the solution?

I have been using this solution for five to six years.

We are using the latest version.

What do I think about the stability of the solution?

The stability is okay. When it works, it works perfectly, but when we run into issues it requires a lot of effort to fix it. 

You can't rate it as good or bad, because this is how it works.

What do I think about the scalability of the solution?

It's a scalable solution. We have 10 customers and we plan to continue using it.

How are customer service and technical support?

Technical support should be a lot better.

How was the initial setup?

It takes a few hours for a smaller implementation. I can plan and implement it.

It takes more time for a larger implementation.

We have one engineer to deploy and maintain this solution.

What about the implementation team?

I completed the implementation myself.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee.

What other advice do I have?

Recommending this solution would depend on the customer. Certain customers will require this it.

Deployment is easy, but managing is more difficult when you run into issues.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Solutions Sales Consultant at a computer software company with 201-500 employees
Real User
Top 20
It acts like a pipe, allowing the data to flow directly from the database or the virtual environment to the data domain
Pros and Cons
  • "The most valuable feature is NetWorker's integration with the data domain that transfers the data directly into the Dell appliance, so the data doesn't need to pass through the network. NetWorker acts like a pipe, allowing the data to flow directly from the database or the VMware environment to the data domain."
  • "When you're working with VMware, you need to use vProxy machines. You have to install the vProxy for every host in the VMware environment."

What is our primary use case?

We use NetWorker to provide disaster recovery and availability for Unix servers like IBM Power Machines and enterprise database solutions like Oracle and Db2.

What is most valuable?

The most valuable feature is NetWorker's integration with the data domain that transfers the data directly into the Dell appliance, so the data doesn't need to pass through the network. NetWorker acts like a pipe, allowing the data to flow directly from the database or the VMware environment to the data domain. 

What needs improvement?

When you're working with VMware, you need to use vProxy machines. You have to install the vProxy for every host in the VMware environment.

Also, if the customer needs to integrate or add additional products, it will be integrated with the NetWorker and data domain, the recovery point for VMware, because it covers the gap between the backup windows. You can take snapshots every few minutes depending on the size of the VM to cover the gap between the backup windows. You can restore from any point in time for the backup.

For how long have I used the solution?

I've been using NetWorker for almost a year now.

What do I think about the stability of the solution?

NetWorker is stable if you follow Dell EMC's recommended best practices. For example, in the VMware environment, you need to install a vProxy machine for every host. If you don't set it up correctly, it will not be stable. 

What do I think about the scalability of the solution?

NetWorker is highly scalable because Dell uses the vProxy. You can scale as much as you want because you already do the load balancing through the VM proxy. You can install a hundred servers with no problem because the data is transferred from VMware to the appliance, through the disk, or through the tape. While the vProxy makes the installation more complicated, it can scale as much as you want.

What other advice do I have?

I rate Dell EMC NetWorker eight out of 10. To people who plan to implement NetWorker, I suggest a high availability architecture, with a  minimum of two NetWorker appliances to replicate each other, and you need to have a vProxy machine for each host in a VMware environment. If you have a tape library, you need a dedicated tape-out server.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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