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Dell EMC ECS OverviewUNIXBusinessApplication

Dell EMC ECS is #6 ranked solution in top File and Object Storage tools. IT Central Station users give Dell EMC ECS an average rating of 8 out of 10. Dell EMC ECS is most commonly compared to Amazon AWS:Dell EMC ECS vs Amazon AWS. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is Dell EMC ECS?

Dell EMC Elactic Cloud Storage (ECS) provides a complete software-defined object storage platform designed for today's cloud-scale storage requirements. ECS provides the simplicity and low cost benefits of the public cloud without the risk, compliance, and data sovereignty concerns. ECS benefits include:

  • Cloud-scale Economics: 60% TCO savings versus public cloud services.
  • Simplicity & Scale: Single global namespace, unlimited apps, users and files.
  • Universal Accessibility: Support for object, file, and HDFS all on a single platform.
  • Faster App Development: API accessible storage and strong consistency accelerates cloud apps & analytics.
  • Turnkey Cloud: Multi-tenancy, self-service access and metering capabilities.

Dell EMC ECS was previously known as EMC ECS, Dell EMC Elastic Cloud Storage, EMC Elastic Cloud Storage.

Buyer's Guide

Download the File and Object Storage Buyer's Guide including reviews and more. Updated: November 2021

Dell EMC ECS Customers

Atos

Dell EMC ECS Video

Pricing Advice

What users are saying about Dell EMC ECS pricing:
  • "It's a lease-based model, so it's capacity-based. We already negotiated the price a lot, but we're still doing that with Dell because somehow the product was not installed successfully, so there was a lot of struggle in the distributor territory between Dell and the environment itself. I would give the solution a 6 out of 10 for the pricing. There's a little room for improvement."
  • "Dell EMC ECS is too expensive."
  • "The solution could be cheaper."
  • "We are not paying for the license at this stage."

Dell EMC ECS Reviews

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AL
Technical Consultant at a tech services company with 10,001+ employees
Consultant
Has load balancing facility, and good for unstructured data and DR

Pros and Cons

  • "It's definitely good for unstructured data. In earlier days, we had Centera, so for the DR it's really good. It has load balancing facility, and we're using it with the Kemp Load Balancer."
  • "The disaster recovery could be improved because there should be something in-built within the ECS. Search and recovery should be in-built. Right now, we have to use some external tools for performing the recovery itself. For example, we're using Atempo or deploying Golden Superna, so it has dependency on the external third party vendors."

What is our primary use case?

We are using version 3. It's deployed on-premises. We are using it as a DR as of now. We have the Isilon in our environment, so we are taking the tertiary backups to this ECS just for disaster recovery purposes. It's secondary storage.

We are increasing our usage. Our primary storage is growing, so we have to go to secondary storage to cope with the data. We refresh it almost every six months or one year at least.

Because it's secondary storage, users don't have direct access to it. Only the storage administrators have access to it for any DR or any recovery, but the primary storage itself is used by around 17,000 people. It's one of the largest Isilon clusters in the UK. It's around 106 nodes.

What is most valuable?

It's definitely good for unstructured data. In earlier days, we had Centera, so for the DR, it's really good. It has a load balancing facility, and we're using it with the Kemp Load Balancer.

What needs improvement?

The disaster recovery could be improved because there should be something in-built within the ECS. Search and recovery should be in-built. Right now, we have to use some external tools for performing the recovery itself. For example, we're using Atempo or deploying Golden Superna, so it has dependency on the external third-party vendors.

Currently, there aren't any pain points with this solution, but there have been some in the past. From the Golden Superna perspective, one pain point was that we weren't able to deploy it successfully. Dell, which provides this solution, was not able to deliver it successfully. The problem was that they deployed the Superna Golden Copy for the recovery purpose, where we create the buckets for the file-level recovery. But the solution itself was deployed on one of the VMs, and the problem was that we were told that this VM where the Superna Golden Copy was setting itself would only direct the Isilon to replicate or take the backup to the ECS directly. However, later on, we were able to discover that this was not directing itself. All of the data had to travel through the VM itself. There were a lot of issues in that case because we were going to face a bottleneck in our production environment, and we discarded that.

For how long have I used the solution?

I have been using this solution for a year and a half because we deployed it last year in the TRL environment.

What do I think about the stability of the solution?

I would say it is stable. I don't think there have been any issues so far.

What do I think about the scalability of the solution?

The scalability is good. We are scaling it now, and we're going to add another two nodes in the next two months.

How are customer service and support?

Dell support is very good.

Which solution did I use previously and why did I switch?

I have experience with Centera, which is also a Dell product but the old one. That's also an object storage kind of solution, but that's an absolute technology now. I know of the technology on the cloud as well, like the NetApp StorageGRID, which is the same technology as the object storage.

How was the initial setup?

Deployment was not complex, but the solution itself wasn't mature. They have provided the solution, which they have not tested in the multiple environment itself.

Deployment took around two to three months. There was a project team working with us. The hardware was applied very quickly. It wasn't very difficult, but the main structure, which was Golden Copy or the Atempo, took two to three months.

What's my experience with pricing, setup cost, and licensing?

It's a lease-based model, so it's capacity-based. We already negotiated the price a lot, but we're still doing that with Dell because somehow the product was not installed successfully, so there was a lot of struggle in the distributor territory between Dell and the environment itself. I would give the solution a 6 out of 10 for the pricing. There's a little room for improvement.

There are no additional costs to the standard licensing fees.

Which other solutions did I evaluate?

I didn't evaluate any other options because I didn't directly choose this option; it was the customer. But because the majority of the landscape was occupied by Dell, we had to go for the ECS only. They tried to put something on the cloud. We explored some options with the customer, but that didn't work out well because they wanted something on-premises, and for the on-premises, we had only two options: ECS or StorageGRID, or we had to go for the Equinix Data Center, the core location data center.

What other advice do I have?

I would rate this solution 8 out of 10. It's a good solution. If someone doesn't want to go on the cloud, then this is the best solution that we have in the market right now. It's reliable and stable.

There should have been some POC done by the vendor itself. Either it should have been done for a small chunk, but a POC should have been done before implementing it because I don't think they have many customers as of now. My environment has some external dependencies, like Superna Golden Copy and Atempo, so that might be why they are facing those situation load issues.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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TR
System Engineer at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
A reliable all-in-one solution with guaranteed performance

Pros and Cons

  • "What I like best about this product is that it is a complete solution, both hardware, and software, by the same vendor."
  • "Technical support needs to be improved."

What is our primary use case?

We are a system integrator and this is one of the products that we implement for our clients.

This is a cloud-based object storage platform.

What is most valuable?

What I like best about this product is that it is a complete solution, both hardware, and software, by the same vendor. There are many object storage systems that are sold as a software solution, only. At the same time, some vendors only sell the hardware. With this product, they are combined to make a complete solution.

What needs improvement?

Technical support needs to be improved.

For how long have I used the solution?

I have been using EMC Elastic Cloud Storage for about a year and a half.

What do I think about the stability of the solution?

This is a stable solution. In a traditional storage system, the more years that you use it, the more problems you can expect to have. With EMC Elastic Cloud Storage, we haven't experienced any such problems.

By comparison, we have experience with EMC Isilon network-attached storage, and after two or three years, you can expect to have hard drive failures and other hardware problems. This doesn't necessarily make the system unstable but there will be performance-related issues that come about because data is being rebalanced between drives.

What do I think about the scalability of the solution?

This product is definitely scalable. We have a few hundred people who are connected to services that use this storage system. Less than ten of them are administrators and support staff, whereas the remainder is end-users.

How are customer service and technical support?

Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage. Sometimes, after you find a solution to the problem you are trying to solve, the web page changes because they are still in the process of integrating everything. As a result, sometimes you spend a long time searching for the information that you need to resolve issues.

Another issue with technical support, in particular when it is being handled from India, is the difference in time. If you want to set up a Webex meeting with somebody from technical support then it is often not possible because of the difference in time.

Which solution did I use previously and why did I switch?

I have experience with mixed-vendor solutions. For example, with Cisco, they sell the S-Series Storage Servers and you can use this hardware with software from another vendor. However, with a multivendor system, you can have trouble with interoperability between hardware and software.

The other problem with a multivendor solution is that you don't have packages that are tested for performance, so you don't know what to expect. In this cloud-based configuration, you have a product that is fully tested. Even if the performance is less than you hoped then you at least know what to expect in advance of implementing it. When we sell it to our customers, they are fully aware of what they are buying.

With a Cisco solution, you have more control over what you are purchasing. You can choose the amount of memory and cache, for example. The problem is that you aren't sure how much processing power you will need to get the results that you want. This is because they do not test the specific hardware and software bundle. With EMC, you have a tool that is guaranteed to work as marketed.

How was the initial setup?

The initial setup is relatively easy. You have to take care to do it properly but overall, it is fine. It should take a few hours to deploy.

What other advice do I have?

There are many ways to make products better, although, for the purpose that our customers are using this solution, you can't do it better. It is a product that I recommend. 

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Find out what your peers are saying about Dell EMC, NetApp, Red Hat and others in File and Object Storage. Updated: November 2021.
553,954 professionals have used our research since 2012.
TH
Senior Datacenter Consultant at a computer software company with 501-1,000 employees
Reseller
Reasonably priced with good stability and good scalability

Pros and Cons

  • "It's my understanding that the initial setup is straightforward."
  • "You should be able to calculate so that when it's full it's 100% full, not just 90%."

What is our primary use case?

We installed it last year at a customer site.

We use it for archive and for backups, our third copy backups.

What is most valuable?

The storage is cheap.

It's easier than tape. We use it instead of tape now. 

We've found the solution to have good stability.

The product can scale. 

It's my understanding that the initial setup is straightforward. 

Technical support seems to be pretty helpful.

What needs improvement?

The issue we have is the solution is doing a system Read-Only to only 90%. Instead of 100%, you get the read-only at 90%. It's hard to explain to the customer that, "your system is full, you only have it at 90% full, however, yes, that's considered full even though you have 10% left." You should be able to calculate so that when it's full it's 100% full, not just 90%. 

For how long have I used the solution?

I've worked with the solution for a little over a year. 

What do I think about the stability of the solution?

The solution feels pretty stable. We have not had any issues with it, aside from discs now and then. We have about six petabytes. It's a lot of discs, that we have, and only a few have failed. it's a small number in comparison to the big picture. We've been running it for a year pretty much without incident. 

What do I think about the scalability of the solution?

The solution is more suitable for larger organizations as opposed to smaller companies. 

It's a product that is easy to scale. 

How are customer service and support?

It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system with more notes, and for the GEODrive. We might have some questions about that, however, overall it's been pretty good and problem-free.

Which solution did I use previously and why did I switch?

I've been working with storage for 20 or 30 years or something like that. I've been with IBM, NetApp, and other EMC products before Dell. I've had experience with HPE, 3PARs, and Nimble. I've used pretty much every storage product on the market.

The difference depends on basically the customer and what they have from the beginning. Each product has its positive attributes. It depends on what the customers are going to do with it. We have other archive products that are at least as good as the ECS.

How was the initial setup?

While the initial setup looks pretty straightforward, we didn't actually do the implementation. 

There are things in the background that are running, of course, however in terms of maintenance requirements, it's not that much.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, for the performance it gives, it's quite competitive. It's not the best performance, so you get what you pay for, however, if you want performance for, for example, a file server, or something like that, ECS is not the right product. That said, the pricing also depends on the customer and how much discount they get, et cetera. There are different licensing models. 

What other advice do I have?

I'm a consultant. We're a partner and reseller.

We are using the latest version. We just updated it in August or September. 

I'd advise new users to buy enough nodes for the performance so that you calculate the performance correctly, as that can be an issue for some.

I'd rate the solution at a nine out of ten. For how we use it, we are quite happy with its capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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LL
Product Manager at a comms service provider with 11-50 employees
Reseller
Top 5Leaderboard
Competitive and stable, but they need better support and pricing

Pros and Cons

  • "This product is very competitive."
  • "In Taiwan, they don't have professional technical support."

What is our primary use case?

We create a service for our customers to access EMC Storage.

We use this product for an on-premises server to access the EMC storage. We locate our EMC in our IDC center, and we provide our enterprise customers access to it. 

We sell this service, space, and AWS SAN storage.

What is most valuable?

This product is very competitive. It's a good product.

What needs improvement?

In Taiwan, they don't have professional technical support. They don't have many channels or distributions to provide professional services.

They only provide preventative services for themselves. It is very difficult for us to resell this service to our enterprise customers because EMC doesn't have many resources. This is an area that needs to be improved. 

Our customers need EMC for their Big Data services.

This product is very competitive but the professional services need to be improved. 

Also, the price could be reduced. We need more marketing activity in Taiwan, as it would be very helpful in trying to resell this product.

For how long have I used the solution?

I have been selling the latest version of this solution for six months.

What do I think about the stability of the solution?

It's a very stable storage solution.

Because we wanted to provide our enterprise customers with a multi-tenancy service, but they don't have the multi-tenancy architecture, they can only use it on-premises at one company. We contacted Dell EMC ECS and we created a scenario for the mechanics to build out a multi-tenancy service.

This is something that was not originally provided with Dell EMC ECS.

How are customer service and technical support?

Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't have a very good vendor support system. 

We need to start it ourselves, then we can provide it to our enterprise customers.

What's my experience with pricing, setup cost, and licensing?

Dell EMC ECS is too expensive.

What other advice do I have?

We plan to continue selling this solution, but we need them to support it on more than just a case by case basis because it takes too long. 

It depends on the Dell EMC resources but we cannot rely on their distributors for help. It's not a good enough business model.

I would recommend this solution to others who are interested in using it. That said, there are a few improvements needed, including that it could be cheaper.

I would rate this product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
WK
IT Infrastructure Engineer at a government with 5,001-10,000 employees
Real User
Top 5Leaderboard
Extremely stable with a straightforward setup and fairly good pricing

Pros and Cons

  • "The stability is the most valuable aspect of the solution."
  • "The solution needs to provide better integration between this solution and all other kinds of systems."

What is our primary use case?

We primarily use this as a storage solution. My system is based on it.

What is most valuable?

The stability is the most valuable aspect of the solution.

The pricing, at least compared to HP, is quite good.

What needs improvement?

The solution needs to provide better integration between this solution and all other kinds of systems.

For how long have I used the solution?

I've been using this solution for 12 years at this point. It's been more than a decade.

What do I think about the stability of the solution?

The stability is extremely good. It's one of its selling points. We don't have bugs or glitches. It doesn't freeze. It's completely reliable.

What do I think about the scalability of the solution?

The scalability is quite good. However, in order to scale, we need to buy a new version in order to do so. Other than that, it's pretty good.

Our whole system is on this storage, therefore all of our ministry users can use the system.

Although we have no plans to increase usage right now, we will in the future.

Which solution did I use previously and why did I switch?

We did use a different solution previously. It was an HP product. The solution was older and we didn't see a new version that met our needs, so we switched over to Dell, which had a very good reputation and price.

How was the initial setup?

The solution's initial setup is not complex. It's very straightforward.

Our deployment was more than six years ago, however, from what I can recall, it took about two weeks to one month from beginning to end.

You only need two to three people for deployment and maintenance.

What about the implementation team?

We had a reseller in our country that assisted us in the implementation process.

What's my experience with pricing, setup cost, and licensing?

The pricing on the solution is pretty good. We pay for licensing on a yearly basis.

What other advice do I have?

We're just customers. We don't have a business relationship with Dell. We're using the version before Unity. I'm not sure the name of it.

I'd recommend the solution. I'd rate it nine out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DN
Senior Buyer at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
A stable solution which is easy to scale, install and manage

What is our primary use case?

We use the solution for data storage, although not for ones in large quantities. 

What is most valuable?

I like that the solution is easy to scale and that's its stable.

What needs improvement?

The solution could be more cost-effective and secure. 

For how long have I used the solution?

We have been using Dell EMC ECS for around two years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is easily scalable. 

How are customer service and support?

I have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

We did not make use of another solution prior to the current one.  …

What is our primary use case?

We use the solution for data storage, although not for ones in large quantities. 

What is most valuable?

I like that the solution is easy to scale and that's its stable.

What needs improvement?

The solution could be more cost-effective and secure. 

For how long have I used the solution?

We have been using Dell EMC ECS for around two years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is easily scalable. 

How are customer service and support?

I have not had occasion to contact technical support. 

Which solution did I use previously and why did I switch?

We did not make use of another solution prior to the current one. 

How was the initial setup?

The solution is easy to install.

I do not recall how long this took. 

What about the implementation team?

Two administrators are sufficient for the deployment. 

What's my experience with pricing, setup cost, and licensing?

The solution could be cheaper. 

What other advice do I have?

The solution is easy to manage. It does not require more storage. 

There are around two users making use of the solution. 

I rate the solution as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PC
Cybersecurity Consultant at a tech services company with 11-50 employees
Consultant
Top 20
100% stable, scalable, easy to deploy, and helpful support

What is our primary use case?

We are using it mainly for storage. We have its latest version.

What is most valuable?

It is 100% stable. It is also scalable.

What needs improvement?

Its security can be improved.

For how long have I used the solution?

I have been using this solution since they took over EMC.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is scalable. We have approximately 5,600 users.

How are customer service and technical support?

I have always found Dell very helpful.

How was the initial setup?

Its installation is fine. The deployment duration varies based on the size and the number of deployments sites, but it has been pretty straightforward for me. Dell always…

What is our primary use case?

We are using it mainly for storage. We have its latest version.

What is most valuable?

It is 100% stable. It is also scalable.

What needs improvement?

Its security can be improved.

For how long have I used the solution?

I have been using this solution since they took over EMC.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is scalable. We have approximately 5,600 users.

How are customer service and technical support?

I have always found Dell very helpful.

How was the initial setup?

Its installation is fine. The deployment duration varies based on the size and the number of deployments sites, but it has been pretty straightforward for me. Dell always provided good assistance.

What about the implementation team?

I installed it myself. We have a team of ten for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We are not paying for the license at this stage.

What other advice do I have?

I am pretty happy with this product. We plan to keep using it. It is a good product.

I would rate Dell EMC ECS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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